7692 results found

1. Asset Export Undo Deletion

   If I delete an asset from the Asset Export Panel, I cannot "undo" to bring it back. I would like to be able to do this in the same way as undoing to restore swatches, layers etc.

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   1 comment  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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2. AIGPUSniffer crash on MACOS 10.14

   how to resolve

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   1 comment  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

   Please upgrade to the latest AI version 23.0 to resolve this issue. Version 22 is not supported on 10.14

3. Split into Grid draws guides wrong on multiple artboards or with custom origin

   Tdlr: horisontal guides made with "split to grid" go onto the first artboard, when they shouldn't.

   I use split to grid to make myself a grid to work on and it works fine on a single artboard. But if i try to make split to grid on any other artboard than the first one, it sends the horisontal guides to the first artboard and keeps the vertical ones on the correct one. The lines stay grouped and can be moved, but it takes extra time and effort.
   This happended on different machines.

   Writing this on a phone, but I can make a screenshot if asked for.

   Tdlr: horisontal guides made with "split to grid" go onto the first artboard, when they shouldn't.

   I use split to grid to make myself a grid to work on and it works fine on a single artboard. But if i try to make split to grid on any other artboard than the first one, it sends the horisontal guides to the first artboard and keeps the vertical ones on the correct one. The lines stay grouped and can be moved, but it takes extra time and effort.
   This happended on different machines.

   Writing this on a phone, but I can… more

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   2 comments  ·  Other...  ·  Delete…  ·  Admin →
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4. Artboard 2 unnecessary

   Every new document created has 2 artboards (At least when creating from the 1920x1080 HD video template) Every time I go to export a jpg or png via save for web, it slows to a crawl because of a huge unnecessary artboard. I only want to export the size artboard I created, the HD size. But I have to wait for it to catch up and then cancel, delete the useless artboard, then go back to exporting. The whole process takes several minutes and is infuriating.

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5. Some shortcuts not working in 22.1

   For example Transform each Ctrl+Shift+Alt+D not working at all.
   CC2017 seems to be still better option than CC2018, many bugs.

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   1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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6. AIGPU sniffer

   AIGPU sniffer triggers when launching indesign or illustrator after installing mojave -- dual screen issues also with ima pro og 27" apple screen

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   1 comment  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

   Illustrator version 22 is not supported on macOS 10.14 (Mojave).
   Please upgrade to version 23 to resolve the issue.

7. Microsoft Surface pro 5 pen + Adobe illustrator cc2018 pen tool issues

   Hello..

   I installed Adobe CC 2018 and some other softwares on Miscrosoft Surface Pro 5.

   But, I found an issues in the Adobe Illustrator cc2018 and cc2017 when I used a surface pro 5 pen + "pen tool", it is often unable to click. This issues sometime also occurs when using surface pro 5 pen + the "brush tool" and "hand tool".
   But somehow, when using a mouse, everything becomes normal.

   Then I tried to use the surface pro pen on Adobe Photoshop + pen tool, and it's all normal.
   Even I also tried in Adobe Illustrator CS6, the surface pen + "pent ool" are normal too.

   I was update windows, reinstal adobe illustrator, find solution on surface pen setting and adobe illustrator preference but still not found solution.

   I have idea: adobe give solution for this issues so surface user can still using adobe illustrator to working.

   Thanks,

   Regards
   Agustian

   Hello..

   I installed Adobe CC 2018 and some other softwares on Miscrosoft Surface Pro 5.

   But, I found an issues in the Adobe Illustrator cc2018 and cc2017 when I used a surface pro 5 pen + "pen tool", it is often unable to click. This issues sometime also occurs when using surface pro 5 pen + the "brush tool" and "hand tool".
   But somehow, when using a mouse, everything becomes normal.

   Then I tried to use the surface pro pen on Adobe Photoshop + pen tool, and it's all normal.
   Even I also tried in Adobe Illustrator CS6, the surface… more

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   3 votes

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8. Tool Menus Errors: Tool menus click through into the tool options below them.

   Tool Menu Interface Errors:
   I have my Character Tools on Top, then my Swatches below, then my Transparency tools.
   I click to change transparency setting and the color swatches are below, thus what ever I click in the menu clicks through into the swatches and thus my color changes. Same issue when I change fonts.
   I click the multiply option in my transparency tools and that menu pops up over the swatches, thus whatever I click, clicks through the little menu and into the swatches color. See attached or you won't understand.
   Am using the latest Illustrator on Win10. See attached.

   Tool Menu Interface Errors:
   I have my Character Tools on Top, then my Swatches below, then my Transparency tools.
   I click to change transparency setting and the color swatches are below, thus what ever I click in the menu clicks through into the swatches and thus my color changes. Same issue when I change fonts.
   I click the multiply option in my transparency tools and that menu pops up over the swatches, thus whatever I click, clicks through the little menu and into the swatches color. See attached or you won't understand.
   Am using the latest Illustrator on Win10. See… more

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   2 comments  ·  User Interface  ·  Delete…  ·  Admin →
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9. Creative Cloud Libraries can't add multiple swatches

   I used to be able to click one swatch in my CC libraries and shift click another and right click and add all colors to my document swatches. This option has dissappered and now I have to right click each color and add to my document swatches one at a time.

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   2 comments  ·  Cloud, Libraries  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   AI 23.0 (latest update) resolved the issue, therefore closing the thread.

   Thanks,
   Raghuveer Singh

10. Bug: Illustrator 22.1 Not Usable Since Mojave Update

    1. Mojave update on latest Illustrator CC version 22.1

    2. Basic usage of Illustrator

    3. Use Illustrator normally

    4. Random mouse clicks, movements etc making illustrator unusable. It's as if the interface and cursor just has a mind of its own sometimes. Even happening with Illustrator CS6 - Photoshop and InDesign CC have no issues at all.

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    20 comments  ·  Other...  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    Illustrator version 22 is not supported on macOS 10.14 (Mojave).
    Please upgrade to version 23 to resolve the issue.

11. Selection Tool - not showing box when shape is selected?

    When I am using the Selection Tool, it doesn't show the box it did before round the selected shape. So I can't alter the shape.

    It seems to be filled in green corners exactly like the direct selection tool.

    I have closed Illustrator and opened it again.

    12 votes

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    11 comments  ·  Tools  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,

    Ankit Goyal

    Illustrator Team

12. Colors dull when exporting png

    OS: iOS High Sierra version 10.13.4
    AI CC up to date

    When I export my AI document and choose PNG format, the colors are dull. The colors are correct when I save using Export, legacy, PNG. I was told by adobe support twitter that they confirmed that they got the same result as me and to report the problem.

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    5 votes

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    1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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13. program not responding

    So I deleted my old version of Illustrator since Adobe kept sending warnings saying I was using a cracked version. So I went ahead and purchased the 1 year and now that the new Illustrator is installed, it just keeps freezing and saying program not responding. I liked the old version better plus it was already paid off

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    0 comments  ·  Performance  ·  Edit…  ·  Delete…  ·  Admin →
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14. Essentials Classic Workspace is missing

    I have students who do not have access to the Essentials Classic Workspace. If this was removed this is a BAD idea, particularly for education environments. Educators like myself spend a great deal of time producing project-specific videos using a particular interface configuration and if my students cannot access it the videos and my valuable time have been wasted.s

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    0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Jim, Essentials Classic workspace is still there and won’t be removed, as far as I know. That is definitely a local corruption, and a clean reinstallation or Preferences reset is advised.

    If you are still missing it, please comment back.

15. QTWebEngine Page on MAC

    Hi,

    I have a plugin created for Adobe Illustrator CC 2017/2018.
    In the plugin I have a panel which acts as a container for a QTWebEngine page.
    The page consist of several text boxes where I can enter text.
    I can perform basic operations like cut/copy/paste/selection on windows but I am unable to perform these actions on Mac (Os El Capitan).
    What I observed is that on windows clipboard will allow saving text on pressing Ctrl+C/X/V but on MAC whenever I press Command+C/X/V on Illustrator, it is trying to invoke Edit menu for Cut Copy Paste and the control goes from my text box to Illustrator's Text frame art.

    I have tried many solutions but all fails. Only workaround is to open Edit menu and close it again, then only we can perform Cut/Copy/Paste on MAC.

    Can anyone give me a proper solution to this problem?

    Hi,

    I have a plugin created for Adobe Illustrator CC 2017/2018.
    In the plugin I have a panel which acts as a container for a QTWebEngine page.
    The page consist of several text boxes where I can enter text.
    I can perform basic operations like cut/copy/paste/selection on windows but I am unable to perform these actions on Mac (Os El Capitan).
    What I observed is that on windows clipboard will allow saving text on pressing Ctrl+C/X/V but on MAC whenever I press Command+C/X/V on Illustrator, it is trying to invoke Edit menu for Cut Copy Paste and the control goes… more

    1 vote

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16. SVGs not aligning properly unless title layer is deleted.

    When I import an image in SVG format the alignment tools do not work properly to align the image with other elements on the artboard. I've found a work around for this, deleting the "title" layer of the SVG in the layers panel seems to allow it to work properly. There is no graphic information in the title layer as far as I'm aware so why does it affect how the alignment tools work? Also with the title layer still present clicking align moves it every time it's clicked rather than just once, how it usually behaves. I've attached a screen capture in GIF of what I've experienced.

    When I import an image in SVG format the alignment tools do not work properly to align the image with other elements on the artboard. I've found a work around for this, deleting the "title" layer of the SVG in the layers panel seems to allow it to work properly. There is no graphic information in the title layer as far as I'm aware so why does it affect how the alignment tools work? Also with the title layer still present clicking align moves it every time it's clicked rather than just once, how it usually behaves. I've attached a… more

    3 votes

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    2 comments  ·  Tools  ·  Delete…  ·  Admin →
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17. Layers Panel Glitch

    After upgrading to Mojave OS on a mac the layers panel glitches or flashes each time I click / draw on an art board or area outside an art board.

    It also happens when I manipulate the layers panel in any way, toggling visibility, opening or closing layer groups or any other operation.

    This flashing is irritating and takes my eye from the work.

    Attempted fixes

    Resetting preferences
    Adjusting GPU performance
    Turning of animated zoom
    Uninstalling illustrator
    Updating everything

    Illustrator Version 22.1
    MacOs Mojave 10.14

    5 votes

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    3 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Illustrator version 22 is not supported on macOS 10.14 (Mojave).
    Please upgrade to version 23 and see if it resolves, elase please contact our support.

18. Illustrator CC18 is alwais, yet, unusable with Hight Sierra !!?

    I have read many posts on bugs, I read that many problems have been solved. it does not work for me at all.

    please find real solution

    these the problems with illustrator
    - the program is very very slow, almost still
    - the pointer selects paths of objects without a voluntary action
    - the pointer makes endless selections on the sheet
    - the top menu does not respond or does so after many attempts
    - almost impossible to open color setting panels
    - very slow response keyboard functions (eg show as a path)
    - unusable
    - function block even if the program block is not signaled in the Force Quit panel
    - Deactivation of all fonts

    I have tried to:
    set up documents in both RGB and CMYK
    set the screen size to
    cancel preferences
    activate GPU acceleration
    disable GPU acceleration
    cancel and re install CC18
    Screen resolution 1024x768
    Screen resolution 1280x800

    some pages readed without utility
    https://helpx.adobe.com/it/illustrator/system-requirements.html#2018
    https://helpx.adobe.com/it/illustrator/kb/illustrator-gpu-performance-driver-update.html
    https://helpx.adobe.com/it/x-productkb/global/macos-high-sierra-compatibility.html
    https://helpx.adobe.com/it/illustrator/kb/illustrator-and-mac-os-high-sierra.html
    https://forums.adobe.com/thread/2503678
    https://helpx.adobe.com/illustrator/kb/illustrator-and-mac-os-high-sierra.html

    Nome modello: MacBook Pro
    Identificatore modello: MacBookPro11,3
    Nome processore: Intel Core i7
    Velocità processore: 2,5 GHz
    Numero di processori: 1
    Numero totale di Core: 4
    Cache L2 (per Core): 256 KB
    Cache L3: 6 MB
    Memoria: 16 GB

    Intel Iris Pro:
    Modello Chipset: Intel Iris Pro
    Tipo: GPU
    Bus: Integrato
    VRAM (dinamica, massima): 1536 MB
    Fornitore: Intel
    ID dispositivo: 0x0d26
    ID revisione: 0x0008
    Cambio automatico scheda grafica: Supportata
    Versione gMux: 4.0.8 [3.2.8]
    Metal: Supportato, set di funzionalità macOS GPUFamily1 v3

    NVIDIA GeForce GT 750M:
    Modello Chipset: NVIDIA GeForce GT 750M
    Tipo: GPU
    Bus: PCIe
    Larghezza canale PCIe: x8
    VRAM (dinamica, massima): 2048 MB
    Fornitore: NVIDIA (0x10de)
    ID dispositivo: 0x0fe9
    ID revisione: 0x00a2
    Revisione ROM: 3776
    Cambio automatico scheda grafica: Supportata
    Versione gMux: 4.0.8 [3.2.8]
    Metal: Supportato, set di funzionalità macOS GPUFamily1 v3
    Monitor: LCD colori:

    please find real solution

    I have read many posts on bugs, I read that many problems have been solved. it does not work for me at all.

    please find real solution

    these the problems with illustrator
    - the program is very very slow, almost still
    - the pointer selects paths of objects without a voluntary action
    - the pointer makes endless selections on the sheet
    - the top menu does not respond or does so after many attempts
    - almost impossible to open color setting panels
    - very slow response keyboard functions (eg show as a path)
    - unusable
    - function block even if… more

    2 votes

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    0 comments  ·  Performance  ·  Delete…  ·  Admin →
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19. Everyline Composer Text Stroke Issue

    As described here: https://forums.adobe.com/thread/2542828

    1 vote

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    0 comments  ·  Type, Fonts, Text  ·  Edit…  ·  Delete…  ·  Admin →
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20. selection issues

    I have to click above where i want to select in the men system, i have windows 10 illustrator 2108

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    2 votes

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    0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.