7692 results found

1. 'Send to current layer' command is disabled when art across several layers is selected

   I don't understand why it's limited, I can't see logic behind that, so I put it in Bugs, rather then Ideas.

   See, I have some stuff in different layers. I select it, choose a layer, press a hotkey, I intend to collect it all in the selected layer, but nothing happens. WHY?

   I have 'Collect in new layer' in Palette menu, but I have no hotkey for it (you guys do everything with mouse? really?) and i don't need a NEW layer, I need existing and selected one, and I have a command for it — ''Send to current layer' — and it does not work.

   Don't force me to cut and paste! I have a lot of raster art and each cut moves this behemoth into the clipboard, which takes minutes.

   Sorry, I'm upset. Just fix this one command. And everything else.

   I don't understand why it's limited, I can't see logic behind that, so I put it in Bugs, rather then Ideas.

   See, I have some stuff in different layers. I select it, choose a layer, press a hotkey, I intend to collect it all in the selected layer, but nothing happens. WHY?

   I have 'Collect in new layer' in Palette menu, but I have no hotkey for it (you guys do everything with mouse? really?) and i don't need a NEW layer, I need existing and selected one, and I have a command for it — ''Send to current layer'… more

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   1 comment  ·  Layers  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   I am happy to share that we have fixed this bug in our latest release – 27.0.0 which is available worldwide now.

   Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   Thank you for all the feedback. Keep it coming!

   Ankit Goyal

   Illustrator Team

2. Preferences NOT saving

   Not an idea - It's a BUG -
   I change my Preference > Units > General to Inches.
   Once I quite and reopen they are Points again.

   12 votes

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   8 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   I am happy to share that we have fixed this bug in our latest release – 26.0.0 which is available worldwide now.

   Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   Thank you for all the feedback. Keep it coming!

3. Selector tool glitch — element selected and deselected at once

   Sometimes, elements will incorrectly be deselected, getting them into a strange state where they are seen as unselected in the layers panel, but being displayed as selected on the canevas. Most operations will not affect it (move and scale), but some, including align, will produce strange, incoherent results. It either stops at random or does not, needing a restart of Illustrator to be able to resume editing.

   It has happened multiple times already over the last weeks, and I cannot see a pattern to it's occurence. Just now it happened while navigating the history where elements were being grouped/ungrouped and transformed multiple times.

   Sometimes, elements will incorrectly be deselected, getting them into a strange state where they are seen as unselected in the layers panel, but being displayed as selected on the canevas. Most operations will not affect it (move and scale), but some, including align, will produce strange, incoherent results. It either stops at random or does not, needing a restart of Illustrator to be able to resume editing.

   It has happened multiple times already over the last weeks, and I cannot see a pattern to it's occurence. Just now it happened while navigating the history where elements were being grouped/ungrouped and… more

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   0 comments  ·  Other...  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

4. Offset Path Bug

   OS: Windows 10
   Illustrator CC 2018 Build 22.1 (64-bit)
   When working with Outlined Letters 9 times out of 10 it works.
   However 1:10 when I do Object > Path > Offset Path - one of the Anchor Points does not move. When this happens it always seems to occur within the plug of the letter and it appears to be an Anchor point that would have been straight down from its original position.

   In the Attached Image I show the original Path and Offset Path as outlines and the Anchor Points are illustrated by Cyan Circles.

   Thank you!

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   1 comment  ·  Tools  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   Bryan, as per the comment, please share the test file and provide the clear reproducible steps so the team can try to replicate this on their side.

5. can't copy text of typeface name from character panel

   selecting a typeface's name in the character panel and copying it gives you "Myriad Pro" when pasting.

   This is not a consistent bug. Sometimes when trying to re-create it actually pastes the test of the right typeface you are trying to copy.

   1 vote

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   0 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

6. svgz file got an error in brouser

   Hi,
   I'm working on the latest version of Illustrator CC 2018 - 22.1.0 on windows 8.1 Pro, on a wacom graphics tablet.
   I recently got an error when I save svgz files. It is about a missing line code.
   In the first image are the setting that I have to make for saving the file, and in the second image is the error that I receive in browser.
   In the last image are setting whit which file work, but it ia to big.
   Until a few days ago I had no problem, now every file I save has this error. Please help me! :)

   Hi,
   I'm working on the latest version of Illustrator CC 2018 - 22.1.0 on windows 8.1 Pro, on a wacom graphics tablet.
   I recently got an error when I save svgz files. It is about a missing line code.
   In the first image are the setting that I have to make for saving the file, and in the second image is the error that I receive in browser.
   In the last image are setting whit which file work, but it ia to big.
   Until a few days ago I had no problem, now every file I save has this error.… more

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   1 comment  ·  File Save, Import and Export  ·  Edit…  ·  Delete…  ·  Admin →
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7. Opening File with Missing Fonts Crashes because of Missing Fonts Dialog

   When opening a file sometimes the missing font dialog pops up and it crashes Ai, the dialog stays white/unload and causes Ai to crash

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   0 comments  ·  Launch  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

8. Paint Brush and Blob Brush Sizing Issues

   There is annoying sizing issues with Paint Brush and Blob Brush.

   1- Whenever i resize the paint brush tool, and then use the blob brush tool, ( which takes the same size as the paint brush ), then switch back to paint brush, the size of the paint brush reset to the default, although New art has basic appearance option is not active in the appearance panel.

   here is a video for better understanding.
   https://www.youtube.com/watch?v=68CZEh224Lc

   2-when i use the paint brush tool with it's default settings, it draws with 1 pt stroke weight ( although in the brush panel it says 3ps stroke weight ).
   the issue is when i resize the brush using [ and ], in the stroke panel it still says it's 1pt stroke weight.

   here is a video for better understanding
   https://www.youtube.com/watch?time_continue=22&v=MJv5K4qk-bM

   3- when i draw with the paint brush tool, in the brush panel it says 3pt but it draws with 1pt, and after resizing it using [ and ], and then edit the brush preset in the brush panel, it resize them.

   here is a video for better understanding
   https://www.youtube.com/watch?v=ETsEvPnWTqk&feature=youtu.be

   and i found a lot of people asking about different issues about the sizing of these tools.

   i believe there are a lot more of bugs related to the paint brush and the blob brush, please take your time to find out all the issues and fix them, thanks.

   i'm using windows operating system, and illustrator cc 2018, but these issues occurs also in older versions.

   There is annoying sizing issues with Paint Brush and Blob Brush.

   1- Whenever i resize the paint brush tool, and then use the blob brush tool, ( which takes the same size as the paint brush ), then switch back to paint brush, the size of the paint brush reset to the default, although New art has basic appearance option is not active in the appearance panel.

   here is a video for better understanding.
   https://www.youtube.com/watch?v=68CZEh224Lc

   2-when i use the paint brush tool with it's default settings, it draws with 1 pt stroke weight ( although in the brush panel it… more

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9. Can't export an SVG

   I can't export an SVG. It just says 'unable to export SVG' without a reason. :(

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   Request to Contact Support  ·  6 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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10. Missing functionality when using external displays

    When using multiple external displays, Illustrator New Document screen and Helpful Hints popups not displaying properly resulting in inability to see and select options necessary to create a new document or see all of the information in the popups and close the popups.

    I've called support twice without a resolution. Attempts to resolve have included updating both primary and secondary display drivers.

    Work around for creating new is to change Preferences to "Use legacy 'File New' interface", but this doesn't resolve the Helpful Hints popups which can't be closed as a result of this bug.

    My specific system configuration file is attached.

    When using multiple external displays, Illustrator New Document screen and Helpful Hints popups not displaying properly resulting in inability to see and select options necessary to create a new document or see all of the information in the popups and close the popups.

    I've called support twice without a resolution. Attempts to resolve have included updating both primary and secondary display drivers.

    Work around for creating new is to change Preferences to "Use legacy 'File New' interface", but this doesn't resolve the Helpful Hints popups which can't be closed as a result of this bug.

    My specific system configuration file… more

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    0 comments  ·  User Interface  ·  Edit…  ·  Delete…  ·  Admin →
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11. 'Edit SVG Filter' quote bug

    The 'Edit SVG Filter' window text entry auto-replaces " with “ , invalidating the markup.

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    1 comment  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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    Started  ·  Dirk Schulze responded

    Hello Isa,

    We can confirm the issue and are sorry that you experience it. We are working on a fix for this issue.

    Thanks for reporting the issue.

    Dirk

12. Visible Text unable to be edited.

    While trying to edit a line of text in illustrator, i couldn't select it. While i could see the text in preview mode, in outline mode it does not show. After saving and reopening the file, the text is editable again and visible in outline mode. This has happened to me for years, it just happened a lot today and got on my nerves. pics below of the issue. same section of the file, just different view modes.

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    0 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    It is difficult to find the root cause without seeing the Illustrator file. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

13. After lanching ilustrator the start menu is blank without the crative cload appearing

    This happens in all Adobe CC apps, the basic startup menu is blank.this is in the newest version of Adobe CC. When selecting file - new an error message reading "%CCXFNFTDIOLOG_NAME" pops up where the different layouts would be. I have tried to uninstall and install Creative Cloud and the Adobe Apps twice to fix the errors. Both times this has not fixed the issues. Thank you in advance for any assistance.

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    0 comments  ·  Cloud, Libraries  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  Ashutosh Chaturvedi responded

    Please go to Preferences > General… and check "Use Legacy "File New " Interface"

14. Font problem

    every time I try to type something on a clean sheet my letters ( no matter what font I use) look like someone cut through them. Can you help and tell me why is this happening?

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    0 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  Ashutosh Chaturvedi responded

    Please update your operating system. The issue that you are seeing is a GPU rendering issue discussed here : https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/20384572-high-sierra-macos-10-13-gpu-rendering-issues-wit

    This was fixed in 10.13.4

15. Scale Strokes only seems possible, but is greyed out.

    Scale dialog: Make it possible to scale Strokes only (Deactivate Transform Objects - which should be possible, but is always greyed out)

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    0 comments  ·  Other...  ·  Delete…  ·  Admin →
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16. Align Objects and Distribute objects tools changed behavior

    Windows 10, Illustrator CC 22.1

    Align to right and align to top are the only alignment tools functioning correctly in all three alignment modes (artboard, key object, selection). None of the distribution tools are working in any mode.

    ---

    In the 22.1 update, the Align Objects and Distribute objects tools changed behavior. Before, if I selected say, 5 objects and clicked the Align Horizontal Center tool, they would align on a mutual horizontal center. Now, they align to the center of the artboard, apparently, which is often completely offscreen when I’m zoomed in. This is a very confusing and almost totally un-useful behavior. The same thing happens with Distribute objects on Vertical Centers.

    I can’t imagine why one would want these features locked to the artboard. It makes them completely useless.

    Windows 10, Illustrator CC 22.1

    Align to right and align to top are the only alignment tools functioning correctly in all three alignment modes (artboard, key object, selection). None of the distribution tools are working in any mode.

    ---

    In the 22.1 update, the Align Objects and Distribute objects tools changed behavior. Before, if I selected say, 5 objects and clicked the Align Horizontal Center tool, they would align on a mutual horizontal center. Now, they align to the center of the artboard, apparently, which is often completely offscreen when I’m zoomed in. This is a very confusing and almost totally… more

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    46 votes

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    34 comments  ·  Align, Distribute  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Thanks & Regards,
    Raghuveer Singh

17. Animated zoom and smart guide STUCK!!

    Smart guide didn't work, then i try to press Ctrll+U. The screen splash and animated zoom is disabled.

    2 votes

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    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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18. transform effect negative numbers

    This has been a problem for a long time -- not just the current version of Illustrator. When applying a transform effect to an object and using the "move" part of the effect, negative numbers get converted to positive numbers. Occasionally I can "fool" the effect by not previewing the results but that doesn't work often. This happens whether I type in the numbers by hand or use the slider.

    3 votes

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    1 comment  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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19. Takes about 15 minutes to open/unfreeze

    Since the last update 22.1 it takes about 15 minutes to open...
    I get a white frozen screen for an average of 15 minutes with just the contour of the app...and than it open nomally.

    My system:
    Windows 10 Pro
    Illustrator CC

    Hopefully you can help

    6 votes

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    2 comments  ·  Launch  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Thanks & Regards,
    Raghuveer Singh

20. Clipping masks release

    When I reopen a document with clipping masks the masks are released. It is very frustrating remaking all photos each time I open to make edits.

    2 votes

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    1 comment  ·  Clipping, Intertwine  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.