8137 results found

1. Viewing New Features from Learn kept playing—after quitting

   With an Illustrator document open I clicked the Learn icon in Control panel, and chose New Features and clicked to watch the Properties panel movie. I quit AI and the movie began to play again… I hadn't quit it.
   there was no way to stop it. I muted the computer and restarted AI where the movie resumed and I could stop it. I resumed it playing and quit again and it quit the movie this time. so I couldn't replicate it—but it was odd!

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2. Freeform Gradient tool tip pop up won’t go away

   Using Windows 10 on Dell XPS15. tool tips pop up appears and then i cant make it go away... I've disabled the tool tips in the Preferences menu but it hasn't made any difference. Is this a bug or something to do with my system?

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   1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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3. start up screen flashing black and white

   when i open adobe illustrator the screen flashes black and white continuously and the menus close instantly when i click on them. i can open a new document by pressing ctrl n but cannot click on any of the menus.
   this only happens when i am signed in, which i need. i can sign out by quickly clicking the sign out button in the help menu before it closes again, but this is not ideal.
   this only happens in illustrator CC 2015, not photoshop.

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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

4. Illustrator 23 PDF-export: everything in caps after update 23.0.1

   Dear Adobe,

   I updated some time ago to Illustrator 23.0.1 in Windows 10. And I run into a problem that drives me crazy. I work for a company, and our corporate font is the "Rotis" series (truetype). We use that for everything of course. The problem: When I export a file from Illustrator to PDF, the PDF is completely build up in capitals and the spacing is totaly incorrect. Below you can find the example. When I exchange the font to Arial e.g., the problem is not there. Also in all previous versions of Illustrator, the problem has never been there.

   @Adobe; I was in contact with Aman Arora (amaarora) of the Indesign support team because Indesign 14.0 had the same bug. That problem was solved in the 14.0.1 update. See discussion: Re: Indesign 14.0 PDF-export: everything in caps after update The problem should be known by your support. Could you please find this bug also in Illustrator, so I can work again with the new Illustrator? Attached you find the sample files!

   Dear Adobe,

   I updated some time ago to Illustrator 23.0.1 in Windows 10. And I run into a problem that drives me crazy. I work for a company, and our corporate font is the "Rotis" series (truetype). We use that for everything of course. The problem: When I export a file from Illustrator to PDF, the PDF is completely build up in capitals and the spacing is totaly incorrect. Below you can find the example. When I exchange the font to Arial e.g., the problem is not there. Also in all previous versions of Illustrator, the problem has never been… more

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   4 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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5. Illustrator 23.0.1 crashing almost immediately after launch

   I am running Mojave 10.14.2 (system screenshot attached). Every time I start Illustrator, it runs for 5-10 seconds and then crashes. There are no error messages; it just dies. The same thing happens with InDesign. Photoshop appears to run without issue.

   I have tried looking for updates in the CC app, but it says that the programs are all up to date.

   I have tried uninstalling and re-installing the software, but the issue remains.

   I have seen responses for similar issues where Adobe techs say that the issue has been fixed on version 23.0.1, but that is not the case; I am running this version and the issue persists.

   I am running Mojave 10.14.2 (system screenshot attached). Every time I start Illustrator, it runs for 5-10 seconds and then crashes. There are no error messages; it just dies. The same thing happens with InDesign. Photoshop appears to run without issue.

   I have tried looking for updates in the CC app, but it says that the programs are all up to date.

   I have tried uninstalling and re-installing the software, but the issue remains.

   I have seen responses for similar issues where Adobe techs say that the issue has been fixed on version 23.0.1, but that is not the case;… more

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   11 votes

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   17 comments  ·  Launch  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

   Please try again, there was a server level issue that was leading to a crash on January 9th 2019

   NOTE: This issue is only for the scenario where Illustrator 23.0.1 / 23.0.0 started crashing on January 9th 2019

6. Type Tool Craziness

   The latest update to Illustrator CC seems to have completely rendered the type tool useless. It's not stable, it has trouble selecting text. It has trouble staying active. Is this a compatibility issue with the touch pad? If need be, I can create a screen recording of all the craziness it's doing.

   Using a MacBook Pro 2018 with 32gb Ram
   OSX Mojave 10.14

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   0 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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7. Unable to select individual anchor point to move

   I was trying to fill a shape with an object but can't select and move individual points to create the custom shape i'm looking to make. It just moves everything even if I have the other layers locked

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   1 comment  ·  Tools  ·  Delete…  ·  Admin →
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8. SVG Export issue

   When exporting an svg, the file is "empty". There're only some bytes, but it shows in the browser, when you do some drag and drop. So, now comes the problem, if I sending the file to a workmate he get only a "Not working img". I must export the file a few times, with the same options to get a working svg.

   And sometimes the export delete the main file (.ai), I don't know why.

   Illustrator Version 23.0.1 | macOS Mojave 10.14.2

   2 votes

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   1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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9. Very slow working when raster imiges are placed.

   Why Illustrator can't be as fast as Indesign with images placed or linked?

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   1 comment  ·  Performance  ·  Delete…  ·  Admin →
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10. illustrator CC 2019 selection by path only broken with symbols

    1. In Prefs>Selection and Anchor Display check Object Selection by Path Only.
    2. Drag a symbol from the symbol pane onto the artboard. 2a. It needs to be one with a filled area.
    3. Choose the pen tool.
    4. Draw an unfilled, stroked path with an anchor point that is on top of a filled area of the symbol.
    5. Choose the Direct Selection Tool.
    6. Drag over the anchor point, making sure not to drag over any paths, just a filled area. Alternately, drag over a filled part of a symbol even without a path on top.
    7. Notice that the symbol becomes selected. It should not select the symbol. This is not how it worked in 2018 or previous versions. Also works correctly in CS6.

    1. In Prefs>Selection and Anchor Display check Object Selection by Path Only.
    2. Drag a symbol from the symbol pane onto the artboard. 2a. It needs to be one with a filled area.
    3. Choose the pen tool.
    4. Draw an unfilled, stroked path with an anchor point that is on top of a filled area of the symbol.
    5. Choose the Direct Selection Tool.
    6. Drag over the anchor point, making sure not to drag over any paths, just a filled area. Alternately, drag over a filled part of a symbol even without a path on top.
    7. Notice that the symbol becomes selected. It should… more
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11. Resizing a new document window is broken

    When creating a new document the widow goes full screen, when I try to resize using the bottom right corner to resize window, it automatically grows larger than the screen size and can't grab the corner... then when I do get the corner back on the screen trying to resize just doesn't work well, it’s very slow and largish and half the time it won't resize it jumps back to full or only partially resizes... never did this before and it’s a pain. I spend 10 min trying to get the window like I want it to be nearly every time I open a new file. (running on iMac 10.14.1 with Retina 5K, 27-inch)

    When creating a new document the widow goes full screen, when I try to resize using the bottom right corner to resize window, it automatically grows larger than the screen size and can't grab the corner... then when I do get the corner back on the screen trying to resize just doesn't work well, it’s very slow and largish and half the time it won't resize it jumps back to full or only partially resizes... never did this before and it’s a pain. I spend 10 min trying to get the window like I want it to be nearly every… more

    8 votes

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    8 comments  ·  User Interface  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Hi,

    Sorry for the inconvenience caused. Please try changing the UI scaling option under preferences—>UI interface—>UI Scaling —> small. Please revert back if this doesn’t work.

    regards,
    Ritika
    Illustrator team

12. Type on Circle Path Centers at 45º

    When I type on a circular path, something I've done a million times, it now centers at 45º instead of 90... despite anchor points at the cardinal NESW.

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    0 comments  ·  Type, Fonts, Text  ·  Edit…  ·  Delete…  ·  Admin →
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13. Letter outlines distorting bug

    In type, I noticed that some curve points looked like they had 'kinked'.
    But checking the Glyphs font master and the generated font, all was fine.
    Strange thing is that in Illustrator the actual vector line is correct (no kink, in highlighted blue on the attached image) but the black-filled area DOES have a kink (see the version where I added a magenta outline - the circle indicates a kink).

    It’s like Illustrator is rounding off the values of the point placements when rendering on-screen displays, but still preserving the actual paths (which are not seen when printed - just the rounded version).

    Font sample is 60pt, image is counter of '6'.

    In type, I noticed that some curve points looked like they had 'kinked'.
    But checking the Glyphs font master and the generated font, all was fine.
    Strange thing is that in Illustrator the actual vector line is correct (no kink, in highlighted blue on the attached image) but the black-filled area DOES have a kink (see the version where I added a magenta outline - the circle indicates a kink).

    It’s like Illustrator is rounding off the values of the point placements when rendering on-screen displays, but still preserving the actual paths (which are not seen when printed - just… more

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    0 comments  ·  Type, Fonts, Text  ·  Edit…  ·  Delete…  ·  Admin →
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14. handles

    1. Version 23.0.1
    2. I was working as usual but suddenly kept closing and running slowly. I had lost what I was doing once. Then opened up again and couldn't extend lines anymore, there wasn't centre handles nor white anchors in any object I draw.

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15. Have to zoom a lot to reveal middle handles with small objects

    MacOS Mojave 10.14.2 (18C54) and Illustrator CC2019 23.0.1
    MBP 2018, i9, 32 Gb, Radeon Pro Vega 20, 4080 Mt

    It seems like Illustrator CC2019 has an issue with handles vanishing (at least on my system)
    If you have a long and narrow (either horizontally or vertically), or otherwise small object, you have to zoom very very close to reveal the middle handle. Makes changing lengths of said objects pretty hard when matching with other objects with, for example, snapping etc.

    3 votes

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16. illustrator brushtool NOT displaying brush stoke in realtime

    I'm using quadro 2000 + 24GB Ram + dual xeon x5650.
    But when i using brush tool, turn on GPU performance.
    illustrator brush tool NOT displaying brush stoke in real times when i drawing. It work when i turn off GPU performance.

    ps: my system work fine AI 2018

    3 votes

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    3 comments  ·  Tools  ·  Delete…  ·  Admin →
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17. Illustrator CC 2019 spots not changing to CMYK

    Mojave 10.14 I just updated to Illustrator CC 2019 and when I try and convert a spot colour to process it wouldn't enable when I click OK -

    2 votes

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    0 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

18. Text always shows as black

    Sometimes, when I apply color to a text box (using the swatches or the eyedropper) the color shown on screen is black even though in the Appearance panel the Fill is the one I applied.
    I made a screenshot (attached) to demonstrate

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    4 votes

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    5 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Hi,

    The attached screenshot displays the FILL color underneath the CHARACTERS in the APPEARANCE panel therefore any change applied to the FILL will not be displayed, to display it correctly please move the FILL color row on top of the CHARACTER row (Click & Drag) in the Appearance panel.

    Hope this helps to resolve this issue.

    With Best Regards,
    Raghuveer Singh
    Illustrator Team

19. Manually entering integer size values makes fractions

    The Width/height (Screenshot B: / H: ) Values don't work sometimes.

    If I manually type in the values like 20x20 it will create something like this 20,134x19,999.

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    6 votes

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20. PNG export broken

    I receive an error every time I try to export a PNG from any file. Other export formats work without a problem.

    Working on a Macbook Pro with MacOS Mojave running the latest version of Illustrator (updated this morning).

    4 votes

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    5 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.