Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
7691 results found
-
Currently selected artboard not automatically highlighted as per normal
Running Mac 10.13.6 and AI 22.1
In all previous versions of Illustrator the artboard you are currently on remains highlighted so you know which on you are on.
In this version, the artboard is only highlighted while working in it. If I click into a menu item (say 'Object') then the highlighted artboard disappears and I no longer know which one I am on. Clicking on the blank artboard, which usually highlights that clicked on artboard, doesn't work. The only work around is to click onto another artboard and then back to the first. I've had this issue maybe 6…
2 votesPlease confirm if this bug does not longer happens in the latest versions of Illustrator.
-
Hitting "enter" key when specifying page range of 'Save to PDF' on mac broken
Running AI on Mac 10.13.6 with AI 22.1.
On all programs, when a dialog box is 'highlighted' you can hit 'enter' which will do that action. There is a new bug on save to PDF on Mac at least. Should be very easy to fix guys!When you Save as PDF, and you have a multi-artboard file - if you want to save out a couple of the pages to PDF, you click 'Range' and type the page range, ie. 2-3. Usually I would always do this and then hit enter, as there is no point picking up the mouse.
…
5 votes -
Missing Buttons/Interface in Find Font
I've recently noticed that the buttons in Find Font do not appear unless I scroll over them. This is a very recent occurrence as far as I can tell.
2 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
-
When moving a vector with a radial gradient fill, the gradient shifts upon export of an SVG
Gradient appears to be centered in Illustrator, but shifts on export depending on where the vector is located on the artboard/pasteboard (outside the artboard). I have to manually update the SVG markup on all my exported icons. :(
2 votesA sample file would have helped. I applied radial gradient on a circle and exported it to SVG. The visual appearance was matched. There are some limitations in SVG 1.1 spec like absence of blending mode support that can affect.
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. -
Pattern brush
Pattern Brush start and end components should not appear when used on closed paths as in Illustrator CS6.
if you make a pattern brush with a red dot at the end, you can use it to find open paths in CS6 but not in CC2018. necessary for working with plotter/cutters.
2 votesI believe it’s fixed. If you still have a case when this doesn’t work for you, please comment back and share a test file directly in the comments (if you are allowed to), or send it over to sharewithai@adobe.com, providing the link to this report (https://illustrator.uservoice.com/forums/601447/suggestions/35328586)
-
Default web presets proof CMYK
When selecting an RGB default, which should be basically Anything for screens, the default is still set to CMYK Web coated SWOP for preview.
It seems the only way you can actually get things to look OK is to set the preview to proof colors ON, and have it set to Monitor RGB. This also seems dumb because I'm working in an RGB document. What ICC profile is Illustrator using when proof colors are off?
Coworkers keep asking why things look so different in their browser. Well, it's because they're looking at their colors in illustrator pretty darn desaturated.Can…
2 votes -
Cannot view 150% zoom level
- Illustrator CC 20.1 (64-bit); Windows 10-64
- Trying to zoom to 150% by selecting the preset option from the zoom drop-down menu, or using Ctrl++
- Expected result: document is shown at 150% zoom (actual size due to DPI scaling issues)
- Actual result: zoom preset goes to 200% and document is shown at 200%. This only happens with this document and not others; it contains both vector and raster data. For some reason I can zoom at every other preset except 150% (true actual size)
4 votesA sample file to reproduce the issue would have helped us. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
-
Illustrator not recognizing Arial font after setting up new computer
HI All, Sorry if this is posted in the wrong spot, but this is my first post. I recently set up a new work computer (MacBook pro, High Sierra 10.13.6 ) to replace my older computer. I have typically made PDF's in illustrator using Arial font, but now when I open these older PDF's the text id highlighted as when the font is not recognized . as well if I import Arial text from excel it pastes it as symbols.
When I look for Arial in my type pull down it is not available and when I look in the…
1 voteIt is possible there is a font conflict and you have multiple version of Ariel on your machine. e.g. a TTF and another OTF
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. -
Print Area doesn't adjust according to Print Driver
Once you print and click on setup, then proceed to set your printer up for custom sizes the print area in the print dialog box doesn't change. In order to get it to match the artboard and what you have inputted into the printers driver, you have to click on setup again and print. This adjusts the print area but this extra step is a bug.
4 votes -
Visual glitch prevents using Illustrator when file is opened from Finder before launching Illustrator
As the title describes, this glitch occurs consistently whenever launching a file from finder before launching Illustrator.
The file seems to open, as the layers can be seen in the layers window, but the main document editing window is occupied by the welcome menu. The welcome menu cannot be closed, and the files shown in the recent section cannot be opened. See image 1.
The only way to exit the menu without closing Illustrator is to open another Illustrator file through Finder or through File > Open. Then, another visual glitch will take place: the tabs used to select the…
15 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
-
1 vote
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
-
When drag-copying an artboard, the original artboard remains selected.
When drag-copying an artboard, the new artboard should get selected and the original artboard become deselected.
v 22.11 vote -
Window size not big enough - Can't open the illustration
When I try to open a document from my drive, I get a pop-up window that says: Can't open the illustration. There is not enough room for the window; increase document area and try again.
I've only had this issue since the last update. What can I do to fix this?
7 votesI am happy to share that we have fixed this bug in our latest release – 27.4.1 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
Ankit Goyal
Illustrator Team
-
Revolve Effect - Object Appearance Error "CANT"
Windows 10 Home - 64bit.
Illustrator CC18. 22.1When selecting Effects> Revolve on an object (a semi-circle) I get the error:
"The operation cannot be completed because of an unknown error. [CANT]"
Followed by another dialogue box:
"An error occurred while processing the appearance of an object."What's going on here?
5 votes -
Eyedropper doesn't work on groups
When I select a group and I try to use the eyedropper tool, this seems to not work.
In the fill box in the toolbar it appears as the colour already changed, but the group still looks with the original colour.
If I ungroup the group, or if I unite the group with the pathfinder (plus cmd+8), then the eyedropper works regularly, but this is not the ideal way to work. I already contacted the support online, but the issue hasn't been sorted out properly.I use MacOS High Sierra — Version 10.13.6
53 votes -
AI displays an error dialog on opening a file having STROKE OFFSET effect applied to a STRAY object
Continue to get this error message even though I've uninstalled/reinstalled every CC product including the loader app. Then there's an additional message, "An error occurred while processing the appearance of an object." It happens when switching out from outline mode, also when copying multiple items and then trying to paste them.
12 votesCompleted (Comments Open) ·
AdminAvinash Singh Kotwal
(Principal Product Manager, Adobe Illustrator)
responded
I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
-
Rasterizing a clipped image/group of objects results in extra white space in the resulting image.
If I rasterize a clipped image, the result is the same size as the clipped image but with extra whitespace surrounding the clipping boundaries. Expected result, IMO, should be that the resulting image is only as large as the clipping object.
32 votesThis is expected to be fixed in Beta 28.6 build 62.
-
Illustrator freezes when saving to DXF or DWG
Illustrator freezes when saving to DXF or DWG
1 vote -
Live font preview panel isn´t working
Hi to all.
I think that this is a old bug, but I already update AI to the latest version (CC 22.1) and the problema remains… This is really frustrated. Can you please, help?
I'm sending images in attach.
Best regards,
Rute1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . It is not clear from screen shot as to what is not working. We will need someone to look into your machine to figure out what is going on here.
-
Keyboard doesn't register shortcuts
My Illustrator CC 2018 (last update) has a bug with the keyboard. It happens after couple of hours working on a project then the keyboard doesn't register any shortcut from the panel. The only way to fix this is to restart my Mac. Is there solution for this bug?
2 votes
.png){kind=link}
.png){kind=link}
- Don't see your idea?