Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
8137 results found
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Adjustments in gradient slider not applying to grouped objects
When adjusting the gradient slider for a group of objects, only some of the objects are affected by the slider. The rest of the objects don't change. Applies to both linear and radial gradients, but problem more frequent for radial.
(In screenshot, the lower-right corner shows how some of the objects follow the gradient slider adjustment, but the rest of the objects in the group don't change. Using macOS High Sierra and Illustrator CC v23.0.1.)2 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Welcome screen doesn't resize to scaled display on Mac
Welcome screen shows up bigger than available screen space when the Mac's display is set to scaled. This leaves out important buttons and info. Welcome screen and document windows should resize to fit screen when opened. Already open documents should at least align to the top right corner if the display scale is changed while Illustrator has open documents. This allows access to the semaphore buttons on the window bar.
1 vote -
Draw Inside Object problems
I am working on an Apple Mac OS Sierra Version 10.12.6.
In Illustrator I can't use the draw inside objects, Draw Normal and Draw Behind are enabled, not Draw Inside?
Thanks, Pam1 voteRequest to Contact Support ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
Delay when opening/placing/looking for files.
illustrator and indesign and photoshop all had little or no delay when 'exiting' the software to find/open/place/import a file. Now there's significant seconds added whenever I do anything, even selecting fonts causes seconds of delay when they used to show up instantaneously. just started Monday with Mojave 10.14.1 update
2 votes -
No display of illustration when moving objects using greater than 300% scale
- Windows 7 OS, Adobe Illustrator CC
I created and transform a small object
2.1 I zoom to 600% or greater and move the object to the illustration
2.2 I lose the display of the illustration when I move the object to the illustration.My usual results with the previous version of Illustrator CC is I was able to move objects at greater than 600% zoom and still see the Illustration I was trying to move the object to.
My actual result was I loose the Illustration when I move the object to it at or greater than 600% zoom.
1 vote -
Can't change corners or terminators for pattern brushs
Using Illustrator CC 2019 (23.0.1 64 bit) on Windows 10 Pro
OS: Windows
Version: 10.0
System Architecture: x64
Built-In Memory: 16253 MB
I am creating a custom pattern brush with simple shapes and when I try to change a corner or terminator in the brush properties the drop down flashes but does not persist in order to allow me to change it.1 voteRequest to Contact Support ·AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
Interacting with properties panel can make app require force close
MacOS 10.14.1
Illustrator 23.0.1Clicking on options in the 'Properties' palette, then clicking outside the resulting dialog can make the app become mostly unusable:
- Menus are greyed out
- any menu function can't be done, including save and quit
1 voteHi David,
This happens, when you open some menu while a panel pop-up is still open. Since you had the fill popup open from properties panel, when you clicked on menu, so its grayed out.
You need to close the popup first to open the menu. -
ctrl key to change the size of an object
The ctrl key is supposed to make a square arround my selected object which lets me change the size of the object, but this function randomly stopped working.
1 votePlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Align distribute center doesn't work
Trying to use Align>Distribute center with Align to Selection selected - on a group of elements.
Elements arent distributed symmetrically but seem to randomly distribute, some elements very close together and others very far apart. Same issue has been repeating since updating to 23.0.1. Working on MacOS Mojave 10.14.
For example the attached 3 elements were aligned with horizontal center distribution, but the center object moved close to the left text block.
11 votes -
Align to compound shape / key object bug (CC 23.0.1 / Win 7)
While trying to distribute spacing using the Align palette, I've noticed a strange align bug which only appears to affect compound shapes when trying to align to a key object.
Steps to recreate:
1. Select two objects, one of which is a compound shape
2. Make the compound shape the key object (click on it while selected)
3. Set a distribute spacing distance in the Align palette, and click on the horizontal/vertical distribute spacing button.Result:
The key object moves by the preset amount set and the second object get spaced from the key object by the same amount.Expected…
9 votes -
Properties panel showing wrong properties and text attributes all the time
Properties panel don't reflect correct properties and font kerning and size were not reflecting in the the properties box. Changing a text box affects another text and not the selected text. An yes, I have the latest version and have replaced preferences many times.
4 votes -
IDIOTS
You idiots have made it very difficult to create a new document/art board of my dimensions. I thought I was on a real computer until I wanted to create a new document and the choices are limited like I was on an iPad. Whoever designs this creates a program that does great things very difficultly. You do not have a clue how learning users, and therefore all users, think or do. Hire someone who is an expert in human computer interactions. A good one because you don't have one now.
In case you think I don't know much about this…
1 votePlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
We do test our products thoroughly including running it through multiple beta testers. Please visit https://adobe.ly/1o2SDsg if you would like to join our beta program. It is open to all Adobe Ids.
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Move tool also pans the view
When ever I move an object the view also moves, it is very disconcerting. Never experienced this before using lower versions.
2 votes -
Color Picker not working correctly
I'm running Illustrator v23.0.i on a Windows 10
When I use the Colour Picker to pick up a colour it changes the fill indicator but when I double click the fill box to show the colour makeup it shows Hex 000000
0 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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new document dialog closes if you're a power user (fast)
Once in illustrator if I want to make a new document I press command+n it brings up a new document dialog box. If you press enter while the dialog box is loading it closes. You have to then press command+n and wait for it to load and then pressing enter is successful in creating a new document. Please fix this because it's wasting people's time. Just found legacy mode so I guess that will do.
1 vote -
Can't change the font in Glyphs
In Glyphs we can't change the font.
2 votes -
OPEN WITH default app
Since the new update 23.0.1 it is not more possible to start a file default with illustrator.
i tried several times installing and unistalling illustrator different versions.
the problem persist.after 7 installations of new and old versions, removing all files from regirtry i
Now i installed both, CC2019 and CC2018, and the same, it is not possible to change starts only default with cc2018.
(or other apps) but never with CC2019i can start only illustarator 2019 with "open with" on this one time way works.
asus gt752v
Windows 10 see attached screnshot.
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Uninstalling old version breaks windows preview handler for new version.
When uninstalling an older version of illustrator, the windows preview handler for AI files gets removed such that it no longer functions for newer versions of illustrator that are already installed. The only resolution is to uninstall the newer version and reinstall which can be a pain, or manually modify the registry entries to assign the PDF handler to AI files.
2 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Illustrator Active Window lags when plugged into an external monitor
I am having an issue where when both a Surface Book 2 or a Macbook Pro 2018 is plugged into an external monitor ONLY the active window pane will lag when my curser enters that section of the screen both on the laptop and the external monitor. Doesnt happen when the computer is on its own but ONLY when second mointor is connected. Need this issue resolved and have done a full restart and reinstal of Ai along with tested this with 2 computers and multiple mice.
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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GPU performance color
Illustrator CC 2019
Mojave 10.14.1Bright RGB red/pink appearing correctly in swatch, but washed out when filling a shape with same colour on artboard.
Only way I've found to fix this is to turn off GPU performance and the colour then appears bright and correct, but with GPU off live drawing is very laggy.
Any fix for this??
4 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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