7468 results found

1. CC 2018 zoom!

   CC 2018 zoom is zooming anywhere but where I want it, even with -preferences-zoom to selection OFF. Its driving me mad and slowing me down in designing, which I have deadlines every day. Please, please can you sort this?

   Look forward to your reply....

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2. Slow on iMac

   I have just bought a new iMac Retina 5K 27-inch (2017) with i5 3,4 processor, 16 gb of Ram, Raedon Pro 570 with 4 GB.

   Illustrator is very very slow... the files I have are simple vector only with no effects and simple paths. The files are local.

   I have a low spec 5 year old pc laptop, the files run better on that...
   Please help!

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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

3. Release Layers (sequence)

   When the groups are released into layers I have to specifically deselect any object that I have selected in that layer. If not and I want to simply select the next group or object to continue the same procedure, that layer which I have just released and has an item selected will keep popping open even if I close it specifically. Every time I click on a different object or group in the layers panel that last released one will open up, and in my case it contains a looooot of objects.

   Also, as mentioned before, sometimes it seems not to release everything for me as well, just randomly leaves one or two groups if I decide to release everything in the layer I'm working on.

   When the groups are released into layers I have to specifically deselect any object that I have selected in that layer. If not and I want to simply select the next group or object to continue the same procedure, that layer which I have just released and has an item selected will keep popping open even if I close it specifically. Every time I click on a different object or group in the layers panel that last released one will open up, and in my case it contains a looooot of objects.

   Also, as mentioned before, sometimes it seems not… more

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4. Will deselect anything that is not visible

   Since the last update if you have a long file and want to select a big chink of it everything has to be visible while selecting. Otherwise, if I start dragging from the middle let's say and have to scroll until I get till the end of the document/artboard, everything that went off screen get deselected and I'm only left with the last chunk of content that is visible. Slows down a lot working on web designs when you have to move a big chunk of content around because you've changed something before it.

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   0 comments  ·  Documents and Artboards  ·  Edit…  ·  Delete…  ·  Admin →
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5. Save Adobe PDF compression resolutions are mixed up

   When you go to Save As and select PDF, and go into the Compression tab there are three sections of settings for image qualities and resolutions, Color, Grayscale and Monochrome. The bug is that the Monochrome Bitmap settings are ignored and grayscale settings are used instead.

   If you look at my PDF export settings screen shot you will see that Monochrome was supposed to export at 600dpi and Grayscale at 200. The Monochrome image in the resulting PDF file came out at 200 dpi instead. The Grayscale image came out at 200 dpi as well.

   Thanks! Hope it gets fixed soon.

   When you go to Save As and select PDF, and go into the Compression tab there are three sections of settings for image qualities and resolutions, Color, Grayscale and Monochrome. The bug is that the Monochrome Bitmap settings are ignored and grayscale settings are used instead.

   If you look at my PDF export settings screen shot you will see that Monochrome was supposed to export at 600dpi and Grayscale at 200. The Monochrome image in the resulting PDF file came out at 200 dpi instead. The Grayscale image came out at 200 dpi as well.

   Thanks! Hope it gets fixed… more

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   3 votes

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6. Illustrator 22.1 crashes on quit. (Mac OS X 10.11.6 on MacBook Pro i7 Late 2011)

   The latest Update to Version 22.1 won't work properly on my computer. Everytime I finish work and quit Illustrator, the programm crashes and freezes on exit screen, endlessly showing the rotating, colored ball (mouse pointer).
   I have to force quit, no other way to get around.
   So I switched back to Version 22.01 - everything working fine and smooth again.

   3 votes

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   2 comments  ·  Other...  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

7. Emoji rendering issues

   • Some emojis like 🎉or 😟show up as two undefined glyphs when pasted from the clipboard.
   • However, the 😟 will show up when inserted from the Glyphs palette.

   To replicate, simply copy/paste these emojis on a text using the Apple Color Emoji font.

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   Need More Info  ·  AdminRama (Mgr, Software Quality Engineering, Adobe Illustrator) responded

   Please share a screen recording

8. Color theme picker tool

   The 'color theme picker tool' is missing from the latest version of Illustrator 22.10?

   Any ideas please?

   3 votes

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   0 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  AdminRama (Mgr, Software Quality Engineering, Adobe Illustrator) responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

9. High Sierra (macOS 10.13) GPU rendering issues with few CMYK document - Intel Graphics

   Rendering issues with few CMYK files as illustrated in the screenshot

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   4 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  Ashutosh Chaturvedi responded

   Issue has been resolved by Apple in 10.13.6

10. Slow new start screen

    New start screen is slow and has difficulty connecting to the cloud. I have all the latest updates of the entire CC.

    2 votes

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11. The software is glitching and refusing to open certain Illustrator files.

    I have to quit and open the software multiple times before I can get one file to open in this latest update.

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12. Slow/Won't Export/Won't Save

    Have the latest version of Adobe Illustrator CC and the errors and error message are constant when exporting and saving.

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    3 votes

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13. text handling still a mess in 22.1

    Text handling in the 22.1 build - meaning the interactions between the Paragraph, Character, Paragraph Styles, and Character Styles panels - is still fraught with bugs and/or undesired oddity compared to previous versions. (2015.3 being the last completely -- or mostly -- working version.)

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    Open Illustrator 22.1 (Windows) and create a new blank document.

    Draw a text box and fill it with placeholder text.

    Create a new paragraph style (‘body text’) and set the font, size, and leading to something different from the default. (e.g. font: 10pt Avenir LT Std Book, 16pt leading).

    PROBLEM 1: Select a word or words in the text and change the style (by pulling down the list in the Character panel) to (for example) ‘Black’ instead of ‘Book’. The selected text leaps to 12pt/14.4pt leading, though it does stay in the chosen font.

    PROBLEM 2: Undo. The selected text reverts to Avenir Book, but stays at 12pt/14.4pt.

    PROBLEM 3: Undo a second time. The selected text goes back to the original state (Avenir Book 10pt/16pt), but the entire block of text is now selected (?!?).
    Deselect.

    WEIRDNESS: Select a few words, and change the style (again, to Black), but this time do it by clicking in the Style box in the Character panel and scrolling through the values via the mouse wheel or the up/down arrows – not by pulling down the menu and making a direct selection. The text correctly changes style without changing its size.

    Delete the entire text box. Draw a new one. Make sure the ‘body text’ style is selected in the Paragraph Styles panel and fill with placeholder text.

    PROBLEM/WEIRDNESS: The text displays in the correct style (Avenir Book 10/16), but in the Paragraph Styles panel the ‘body text’ line has a ‘+’ after it, indicating that the text doesn’t match the saved style in some way. Also, in the Character panel, the leading shows no value (empty space) in the control. And the pulldown menu in the Paragraph Styles panel has ‘clear overrides’ dimmed out...

    Further WEIRDNESS: If one then selects some words and opens the Leading pulldown menu (in the Character panel), it shows 16pt as the first item in the list (above ‘Auto’ and the list of default sizes), with a checkmark... it just isn’t displaying inside the text box.

    Close the document and Illustrator.

    Start Illustrator and create a new document.

    Draw a text box and fill with placeholder text. Click outside the box to remove the keyboard focus (and cursor) from the contents, but leave the text box object itself selected.

    Create a new Paragraph Style in the Paragraph Styles panel, called ‘body text’, font settings ‘Avenir Book 10/16’.

    WEIRDNESS: The displayed text updates correctly, there’s no ‘+’ after the style name in the Paragraph Styles panel... but the Character panel still shows ‘Myriad Pro Regular 12/14.4’. De-selecting the text box and re-selecting it gets the Character panel to update (‘Avenir Book 10/16’).

    ---

    Start Illustrator and create a new document.

    Draw a text box and fill with placeholder text. Click outside the box to remove the keyboard focus (and cursor) from the contents, but leave the text box object itself selected.

    Create a new Paragraph Style in the Paragraph Styles panel, called ‘body text’, font settings ‘Avenir Book 10/16’. Deselect and reselect the text box to get the Character panel correctly updated.

    Select a few words. Then, in the Character Styles panel create a new character style called ‘italic’. Set the font to Avenir, Book Oblique, but do not touch the size or leading boxes.

    Close the dialog box and click the character style name to apply it to the selected text.

    Select an entire paragraph (or several) that includes the italicized text. In the Paragraph panel, change the size/leading to, say, 8pt/20pt. Everything works as it should.

    Deselect everything and double-click the ‘italic’ style name in the Character Styles box to verify that the style displays no values in the size or leading controls, nor in the text summary, implying that size/leading are not specified and will not be affected/overridden by this character style.

    Select the previously italicized text. The character style name shows as ‘italic+’ indicating that the selected text doesn’t match its character style definition, even though it should.

    PROBLEM: Select some other text in the same paragraph. Click ‘italic’ in the Character Styles panel. The selected text changes size to 10/16, even though the size was explicitly not specified as part of the Character Style definition.

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    I could go on.

    --John Bradley

    Text handling in the 22.1 build - meaning the interactions between the Paragraph, Character, Paragraph Styles, and Character Styles panels - is still fraught with bugs and/or undesired oddity compared to previous versions. (2015.3 being the last completely -- or mostly -- working version.)

    ---

    Open Illustrator 22.1 (Windows) and create a new blank document.

    Draw a text box and fill it with placeholder text.

    Create a new paragraph style (‘body text’) and set the font, size, and leading to something different from the default. (e.g. font: 10pt Avenir LT Std Book, 16pt leading).

    PROBLEM 1: Select a word or words… more

    25 votes

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    11 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

14. tools not responsize, grabbing things and not letting them go (including the artboard itself)

    My idea is to get this resolved :)

    1 vote

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15. A clip group containing a compound path that borders an artboard often gets stuck as selected

    A clip group containing a compound path that borders an artboard often gets stuck as selected. Scaling the clip group (then undoing) causes the group to become unstuck as selected.

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    2 votes

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    0 comments  ·  Clipping, Intertwine  ·  Delete…  ·  Admin →
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16. Hard crash GPU rendering MBP2016 - High Sierra

    I run a cleanly installed MBP2016:

    High Sierra 10.13.4
    3.3GHz i7
    16GB ram
    1TB SSD

    Illustrator Version 22.1

    On the current version of OS en Illustrator, but also for the past couple of releases I have experienced very frequent hard crashes of Illustrator when GPU preview is enabled.

    At random times, Illustrator will freeze, immediately after the entire system and only a hard reboot will bring it back.

    The phenomenon is frequent yet completely random (no obvious triggers).

    Disabling GPU preview immediately stops this from occurring.

    No obvious logs are generated during the event but I can run sysdiagnose if needed.

    Please note that I previously reported this issue on this forum but this report was ignored 'because I was running a beta version of the OS', even though it was quite obvious this has nothing to do with it...

    This has been occurring for months so it would be nice of someone would take heed...

    I run a cleanly installed MBP2016:

    High Sierra 10.13.4
    3.3GHz i7
    16GB ram
    1TB SSD

    Illustrator Version 22.1

    On the current version of OS en Illustrator, but also for the past couple of releases I have experienced very frequent hard crashes of Illustrator when GPU preview is enabled.

    At random times, Illustrator will freeze, immediately after the entire system and only a hard reboot will bring it back.

    The phenomenon is frequent yet completely random (no obvious triggers).

    Disabling GPU preview immediately stops this from occurring.

    No obvious logs are generated during the event but I can run sysdiagnose if… more

    1 vote

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    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    We need your help.
    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

17. Tiny size indicators on high-resolution displays

    I have Windows 10 and a display with a resolution of 2560x1440 and a scaling of 150%. Illustrator displays tiny size indicators. Take a look at the screenshots.

    This is a long-standing problem with the scaling of the Illustrator interface. Please correct it, my eyes hurt.

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    79 votes

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    29 comments  ·  User Interface  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

18. Character window font selection search/dropdown box — User should be able to use Ctrl+A to select all typed in the search box

    Character window font selection search/dropdown box — User should be able to use Ctrl+A to select all typed in the search box

    1 vote

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19. Change color in scaled dynamic symbols looses strokes scale

    When you place a symbol and scale it, of course, its strokes are scaled.

    But if the symbol was dynamic, and you try to change the color, then all the other parts MIGHT get their own stroke "unscaled".

    Look at the video below where all my shapes strokes reverted back to 24px instead of 50% scale (12px) If I had a more complex set of items, I can't imagine how to use dyn symbols at all, that's sad.

    The linked image also shows that.

    https://youtu.be/qO8Fu36Covg?t=46m10s

    1 vote

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    1 comment  ·  Tools  ·  Delete…  ·  Admin →
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20. Style Sheets

    In Illustrator CC (Latest version and several previous) on Mac:
    - BUG 1: Copying text with a Paragraph and/or Character Style applied and pasting it into a new text box adds a "+" to the end of every applied style, effectively breaking every bit of formatting that has been done. (Every style must be reapplied to the text to make the text update when the Styles are updated).

    • BUG 2: When Staggered margins are set while editing the Style Sheet (e.g. a 20px Left indent and a -10px First Line indent), clicking on the "Tabs" tab, wipes out all newly set indents. The only way to keep the indents, is to first close the Style Sheet, and then re-open it and then edit the Tabs.

    • BUG 3: (ties into BUG 1) Any Style with a "+" added to it indicates that alterations have been made to the text outside of the Style. But, updates to the Style that don't affect the altered setting aren't applied to the text. This mean's that any styling to the text outside of the Style effectively breaks the entire link to the style. This 'should' function as Style sheets do in InDesign... keeping the link to the Style and treating the adjustment to the text as a manual override to just the adjust aspect (such as changing the text to a different color than used in the Style). What's the point in applying a style (beyond formatting text) if any alteration to the text breaks the Style?

    I've been using Illustrator since it was a version 1.x application and the last few versions have been very ******* Style Sheets (bugs and poor implementation). Please fix current bugs first, rather than adding more new features!

    In Illustrator CC (Latest version and several previous) on Mac:
    - BUG 1: Copying text with a Paragraph and/or Character Style applied and pasting it into a new text box adds a "+" to the end of every applied style, effectively breaking every bit of formatting that has been done. (Every style must be reapplied to the text to make the text update when the Styles are updated).

    • BUG 2: When Staggered margins are set while editing the Style Sheet (e.g. a 20px Left indent and a -10px First Line indent), clicking on the "Tabs" tab, wipes out all newly… more

    4 votes

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