7689 results found

1. Transform grayed out

   Very frequently (might be even 50 percent of the time) when I select an object the "Transform" and "Arrange" options in the "Object" menu (as well as the associated keystrokes) are grayed out as unavailable. When I deselect the menu and then select the menu again the "Transform" and "Arrange" options have magically become available. Selecting the menu a second time always "fixes" this.

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   1 comment  ·  Tools  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Thanks & Regards,
   Raghuveer Singh

2. Export fails for path item with pattern stroke

   Using File -> Export -> Save for Web or File -> Export -> Export For Screens (at scale greater than 1x) will give an error: "Could not complete this operation. An unknown error has occurred". This error only occurs when this particular item is visible and involved in the area to be exported.
   See attached file and screenshots including that of mentioned path item.

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   0 comments  ·  File Save, Import and Export  ·  Edit…  ·  Delete…  ·  Admin →
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3. Illustrator-specific MS Surface Wheel options have disappeared

   Arrange, artboard and other illustrator Surface Wheel tool shortcuts have disappeared, and have been replaced with the OS standard ones.

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   Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Thanks & Regards,
   Raghuveer Singh

4. Chart inaccuracies

   The chart tool often creates inaccurately sized shapes. This is especially noticeable in pie charts.

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   Added To Backlog  ·  8 comments  ·  Tools  ·  Delete…  ·  Admin →
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5. Selection of all objects inside a group instead selects group

   In previous versions of Illustrator if I was inside a group, and I selected all the objects, it would treat it like typical multi-selection. Now once I've selected all the objects, Illustrator behaves as though I have selected the group.

   For example, I have 3 objects at 40% opacity. I group them, so now there's a group (with 100% opacity) containing 3 objects (at 40% opacity). When I enter the isolated group, and I select the first object, the transparency shows 40%. Nothing changes when I select the second object (still shows 40%). However, when I select the third object, it now shows 100% (the containing group transparency).

   I'm not sure if this is a bug or a feature, but it feels more like the former to me. If I wanted to select the group as a whole, I would back out of the currently active isolation group and select the group.

   In previous versions of Illustrator if I was inside a group, and I selected all the objects, it would treat it like typical multi-selection. Now once I've selected all the objects, Illustrator behaves as though I have selected the group.

   For example, I have 3 objects at 40% opacity. I group them, so now there's a group (with 100% opacity) containing 3 objects (at 40% opacity). When I enter the isolated group, and I select the first object, the transparency shows 40%. Nothing changes when I select the second object (still shows 40%). However, when I select the third object,… more

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   Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   I am happy to share that we have fixed this bug in our latest release – 24.2.0 which is available worldwide now.

   Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   Thank you for all the feedback. Keep it coming!

6. Selection marquee is difficult to see when transparency grid is enabled

   With the transparency grid enabled, when selecting objects with the selection tool by dragging the cursor, the marquee line for the selection is difficult to see. In the attached image, the selection marquee line can be barely seen (thin dashed line) on top of the black paths but not on top of the grid.

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7. "Envelope distort > Make with top object" is warping/distorting text.

   I've seen this issue in a lot of online forums, but found no answer. I'm using the CC trial version, fairly new to Illustrator.

   Online tutorials show users creating a shape > typing text > converting text to outline > move shape to front > selecting shape and text > Object > Envelope Distort > Make with Top Object. It shapes the text perfectly to shape, without distorting the font or curving the letters.

   But when I follow these steps, but my text always comes out wavy and distorted within the shape. I've tried Envelope Options and deselecting "Distort Appearance" but this does nothing.

   I'm not really advanced enough to use the "Make with Mesh" option/workaround for filling shapes w/ text -- most people recommend this workaround but I'd love to be able to do what videos like this show: https://www.youtube.com/watch?v=9KPHYfDVq_0

   Why won't "Make from Top Object" work for me? So frustrating, seems pretty basic, according to many videos. But many people also seem to have this problem. Is it just a bug?

   Adobe: Please fix this issue!!!

   Any help on this would be appreciated.

   I've seen this issue in a lot of online forums, but found no answer. I'm using the CC trial version, fairly new to Illustrator.

   Online tutorials show users creating a shape > typing text > converting text to outline > move shape to front > selecting shape and text > Object > Envelope Distort > Make with Top Object. It shapes the text perfectly to shape, without distorting the font or curving the letters.

   But when I follow these steps, but my text always comes out wavy and distorted within the shape. I've tried Envelope Options and deselecting "Distort Appearance"… more

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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

8. Rearrange All Artboards does not move artwork with it when spacing is adjusted

   1. OS X / Adobe CC 2018 (OS X is where this document ran into this issue, but if it helps troubleshoot, it is being passed back and forth between a Windows 10 machine).

   2. I have a document with multiple artboards. I needed to increase the spacing between them. I went to Rearrange All Artboards where "Move Art with Artboard" was already selected from multiple previous re-arrangings. I changed the spacing from 20px to 60px.

   3. I expected the artboards to have the new spacing, with art in the same location.

   4. The artboards had the new spacing, but the art on every artboard was shifted down and right (as if the Move Art with Artboard box wasn't checked).

   I undid the Rearrangement and tried again with the same parameters to the same outcome in case it was just a one-time error, but it persisted. Only when I unchecked and re-checked the "Move Artwork with Artboard" checkbox did it re-arrange everything as expected.

   I cannot reproduce this issue in a simpler document, so I'm not sure if it relates to how large the file I'm working in is, but if I hadn't thought to uncheck and re-check the box, it would have caused a lot of frustration.

   1. OS X / Adobe CC 2018 (OS X is where this document ran into this issue, but if it helps troubleshoot, it is being passed back and forth between a Windows 10 machine).

   2. I have a document with multiple artboards. I needed to increase the spacing between them. I went to Rearrange All Artboards where "Move Art with Artboard" was already selected from multiple previous re-arrangings. I changed the spacing from 20px to 60px.

   3. I expected the artboards to have the new spacing, with art in the same location.

   4. The artboards had the new spacing, but the art on every… more

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   Request to Contact Support  ·  Anish Kumar responded

   I am closing the ticket due to lack of response.
   Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.

   Thanks
   Anish Kumar
   Illustrator Team

9. Freeze on First File Opened if it has Missing Fonts

   Illustrator CC version 22.1
   OS: Windows 10 Pro, version 1803

   1) Launch Illustrator
   2) Open Ai file
   3) If the first file I open after launching Ai has missing fonts the program freezes before it populates the missing fonts dialogue box. I have to force quit the application from task manager and relaunch.

   Any subsequent files that are opened after the first file do not have this issue regardless of missing fonts. I am currently working around this issue by opening a file that I know has no missing fonts first before I'm able to open any files that may have missing fonts.

   Illustrator CC version 22.1
   OS: Windows 10 Pro, version 1803

   1) Launch Illustrator
   2) Open Ai file
   3) If the first file I open after launching Ai has missing fonts the program freezes before it populates the missing fonts dialogue box. I have to force quit the application from task manager and relaunch.

   Any subsequent files that are opened after the first file do not have this issue regardless of missing fonts. I am currently working around this issue by opening a file that I know has no missing fonts first before I'm able to open any files that may… more

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   19 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   Hi All,

   Please update Illustrator to version 23.0.3, we have fixed this issue in this version.

   Thanks & Regards,
   Raghuveer Singh

10. Pantone colours not appearing correctly in email preview

    When I convert a CMYK colour to pantone and then rasterize it into an image (cmyk) to make it smaller for sending, in the email preview (gmail) the pantone colour appears completely wrong.

    file is saved as pdf (cmyk). file is created also in cmyk

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    Request to Contact Support  ·  Anish Kumar responded

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.

    Thanks
    Anish Kumar
    Illustrator Team

11. blending application inconsistent in groups and appearance

    To reproduce the problem, in RGB document, set up a rectangle with fill and outline, on top of some colored background shape.
    Using Appearance panel modify blending and opacity of fill and stroke to use anything other than normal blending. Then change the whole object's opacity, so it has "isolate blending" checkbox checked.

    Now try selecting any option for blending mode, other than Normal.
    All blending modes are ignored and cause no change in appearance.
    Now, select one of the blending modes anyways.
    Then expand the appearance of the object. Illustrator will create a group with path elements in the group that have the same blending modes and opacity settings as were set up in the appearance panel.
    The group itself will inherit the settings too, but now the selected blending mode does take effect, and the result after the expansion is significantly different than before.

    It appears that before the path is expanded the top level blending setting is not having any effect if the "Isolate Blending" checkbox is checked.

    The result before expansion should be the same as after.

    Also, when a document with such appearance setup is saved as PDF, it looks different. It appears that PDF does use the blending mode specified.

    To reproduce the problem, in RGB document, set up a rectangle with fill and outline, on top of some colored background shape.
    Using Appearance panel modify blending and opacity of fill and stroke to use anything other than normal blending. Then change the whole object's opacity, so it has "isolate blending" checkbox checked.

    Now try selecting any option for blending mode, other than Normal.
    All blending modes are ignored and cause no change in appearance.
    Now, select one of the blending modes anyways.
    Then expand the appearance of the object. Illustrator will create a group with path elements in the… more

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12. Drop shadows unnecessarily re-render when placing new images, slowing workflow

    As of 5/22/18 using Illustrator 22.1, all existing drop shadow effects within document re-render each time a new image is placed. Rendering can take up to 30 seconds to process (a Progress dialogue box appears), which slows down workflow considerably.

    This is never an issue with InDesign or Photoshop, so I'd love to see this fixed in Illustrator. Thanks!

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13. Freeze during heavy detail

    I'm working on a macOS High Sierra Version 10.13.4 MacBook Pro on Illustrator 22.1

    When I have a detailed design - ie a palm tree with numerous branches. I try and resize it or copy paste it and the program freezes then my whole computer freezes and I have to restart the computer.

    I expect this program to be able to handle designs with heavy detail and not freeze up every single time.

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    Request to Contact Support  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

14. in Illustrator 22.1 clicking the button that resets the workspace does NOTHING. It looks like my "normal screen mode" is broken. Adobe illu

    Your bug reporting experience stinks! Tiny window to compose my message in, having to do a huge amount of scrolling. Your company culture is going south with probably Marketing managers driving these bad decisions...

    Koen, UX Director at my company, 60 seats

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15. Performance issues in pixel preview on 5K retina screen

    When working in pixel preview mode on the retina screen of my iMac, the scrolling and zooming in Illustrator are very laggy. Please do the needful ASAP or we plan to move to "Affinity" because illustrator is unusable for me and its impact our workflow.

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    14 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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    Under Review  ·  Anish Kumar responded

    Hi All,

    Thanks for reporting this issue and sorry for getting back so late. We are able to reproduce this issue at our end and it is currently under review.

    Thanks
    Anish Kumar
    Illustrator Team

16. Ilustrator Crashes when printing to laser cutter.

    Hello,
    I typically use illustrator to print to our Epilog Mini Helix 24" Laser Cutter/Engraver. When printing, you go into setup, select the laser, then go into it's preferences to configure laser-specific settings. When you hit "Print" it sends the files to software provided by Epilog: Job Manager.

    This is an annoyingly repeatable problem, as I am not able to laser cut anything from Illustrator. It crashes every time.

    However, in the past couple days this has suddenly stopped working. No matter what file I try to send to the job manager, the whole program crashes when I hit "Print." I've tried different files, different settings, reinstalls, etc. The Job Manager software hasn't had an update recently, so I don't think that it is the issue.

    I'm using an MSI GS63VR laptop with an i7-6700HQ, NVIDIA GTX 1060, and Illustrator is installed on the C: drive, which is an SSD. That info may or may not be helpful but I figured I would include it.

    Hello,
    I typically use illustrator to print to our Epilog Mini Helix 24" Laser Cutter/Engraver. When printing, you go into setup, select the laser, then go into it's preferences to configure laser-specific settings. When you hit "Print" it sends the files to software provided by Epilog: Job Manager.

    This is an annoyingly repeatable problem, as I am not able to laser cut anything from Illustrator. It crashes every time.

    However, in the past couple days this has suddenly stopped working. No matter what file I try to send to the job manager, the whole program crashes when I hit "Print."… more

    1 vote

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    Request to Contact Support  ·  Anish Kumar responded

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.

    Thanks
    Anish Kumar
    Illustrator Team

17. Can't Print Illustration

    Illustrator refuses to print even small 8.5 x 11 files to our desktop printer. This is an essential part of this program and severely impacts my ability to design and create production files when I cannot print out a simple proof without exporting it to a PDF before Printing.

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    19 votes

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    29 comments  ·  Print  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  Ashutosh Chaturvedi responded

    Hi,
    We worked with Microsoft on the issue. here is the update. Thank you few of you who helped us in isolating this issue. If your issue still does not get resolved with the updates as below please reach out to us on sharewithai@adobe.com

    Summary of Issue:

    • While troubleshooting, we have seen the issue was occurring only with HP printers. The print jobs are working fine with other printers on the same machine.
    • Changing the default printer to something else solves the issue.
    • Please read through this link to learn the issue in depth: https://community.hpe.com/t5/Windows-Server-2003/A-StartDocPrinter-call-was-not-issued/td-p/3281601#.XUJcHOgzaHt

    Workaround:

    • Uninstall and reinstall the HP print drivers. Download the latest driver from HP website or contact your system administrator.

    Microsoft Support Ticket No.: 119070821001723
    Adobe Internal Tracking ID: AI-4215933

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

18. Isolation mode only works for a sub-group when double-clicked, option greyed out on right-click dropdown

    I have the latest version of CC. I have a simple group containing a filled path and a more complex sub-group of objects. I can right-click the whole group and isolate it from the rest of the document by selecting "Isolate Selected Group" from the right-click dropdown, but when I try to further isolate the more complex group inside, the option on the right-click dropdown is greyed out.

    Typically I prefer to have the "Double Click to Isolate" deselected from the General Preferences because I often mistakenly enter Isolation Mode when I don't want to be because I've accidentally double-clicked a group. When I turn the option back on, I can double-click to isolate the more complex group once I've already isolated the whole group even though the option on the dropdown is still greyed out.

    I've tested the exact same scenario in CS6 on my second computer, and in that version of AI I'm able to isolate the more complex sub-group by both right-click and double-click, so I'm pretty sure this is either a bug or I've got some weird option checkmarked that I don't mean to have checkmarked.

    I have the latest version of CC. I have a simple group containing a filled path and a more complex sub-group of objects. I can right-click the whole group and isolate it from the rest of the document by selecting "Isolate Selected Group" from the right-click dropdown, but when I try to further isolate the more complex group inside, the option on the right-click dropdown is greyed out.

    Typically I prefer to have the "Double Click to Isolate" deselected from the General Preferences because I often mistakenly enter Isolation Mode when I don't want to be because I've accidentally double-clicked… more

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19. Windows 7 Suddenly has Multiple Issues with Illustrator

    Creative Cloud in Windows 7 - The start window no longer displays the correct recently used files. The program locks up unexpectedly and once locked will not allow me to save my work. I must use the Task Manager to get out of the program and then start over from the last saved point.

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20. Illustrator 22.1 crashes on quit

    Every time I close illustrator the application stops responding and I have to close through the task manager. I've already tried to delete preferences and install the application again. The problem occurred after upgrading Windows 10 to April update 2018.
    My configuration
    Windows 10 1803 (build 17134.1)
    Illustrator 22.1
    Creative Cloud 4.5.0.331

    Thanks in advance

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    2 comments  ·  Other...  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.