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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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8138 results found

  1. Changing leading up and down in Character panel makes it 1 or 1295 pt

    When the leading is set to (Auto), using the up/down arrow UI buttons in the character palette to change the leading results in weird leading sizes. Toggling up from Auto using the up arrow in the UI produces a leading of 1 pt. Toggling down from Auto produces a leading of 1295 pts!

    23.0.1 Windows 10:

    9 votes

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    12 comments  ·  Type, Fonts, Text  ·  Admin →
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  2. font finder/Missing font box keeps loading and unable to activate missing fonts

    Find Font box not working. Example i am missing fonts and when i open that menu it shows the fonts used in the document but the missing ones just have a loading circle next to it and it never stops.

    Also the Missing font box. When i do have the fonts and want to Activate them they will never activate, It just loads for 10mins and stops with out loading the fonts.

    13 votes

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    8 comments  ·  Type, Fonts, Text  ·  Admin →
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    Need More Info  ·  Anish Kumar responded

    Hi All,

    We are not able to reproduce this issue at our end. Can you please let us know if you are still facing this issue? Also, is the Creative Cloud running fine on your machine when this issue happens?

    Thanks
    Anish

  3. Uneven stroke

    Newest version of Illustrator has now changed my .001 cut size of a stroke in some places from a clean thin line to a jagged mess. Some of the former .001 lines are still unchanged? These are shared with clients and look horrible!
    Running on Windows 10.

    3 votes

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    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  4. Zoomed in Home Screen? Why

    The home screen in my Adobe Illustrator is 'zoomed-in' and it's not the same size as other Adobe apps. I've attached a screen shot of Illustrator vs photoshop.

    3 votes

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    3 comments  ·  User Interface  ·  Admin →
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  5. Unable to save to Illustrator 8 legacy format

    Illustrator 23.0.1 (64-bit)
    Windows 7 Pro SP1 x64

    File saved as Illustrator 8 cannot be reopened by Illustrator CC 2019 or earlier versions.

    Create simple file (can be blank, but this doesn't show the full problem.
    Save as Illustrator 8 format.
    Attempt to ope.
    Error message (see screenshot) is displayed.
    Click OK.
    File then opens, but has no content.

    1 vote

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    1 comment  ·  File Save, Import and Export  ·  Admin →
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  6. Adjustment of a gradient in Live Paint Bucket (K)

    In Illustrator CC2019 the Adjustment of a gradient in Live Painting Bucket (K) does not work.
    When in Live Painting Bucket (K) i apply the gradient, then i can not adjust it manually.

    38 votes

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    58 comments  ·  Gradients  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    Hi Everyone,

    The fix has been rolled out and is available in our latest release build – 29.3.0 which is available worldwide now.

    Illustrator will now allows to change gradients of the Live Paint selections, using Gradient tool.

    The annotator won’t show up when you do this, but you will see the changes immediately if you have GPU Preview and Real-Time Drawing and Editing options enabled in Preferences.

    What’s new in 29.3: https://helpx.adobe.com/illustrator/using/whats-new.html

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback.

  7. Guides dissapear when selected

    In a new document (CC2019) with multiple artboards, the guides dissapear when I select them. They reappear when unselected.

    7 votes

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    5 comments  ·  Selection  ·  Admin →
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  8. Illustrator wont show correct color of png imported

    Since I have updated to the newest version I can't seem to upload pngs into Illustrator. They show as if they are negative. I run on a MacBook Pro Mac OS Mojave Version 10.14.1. Illustrator 23.0.1

    19 votes

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    20 comments  ·  Colors, Swatches, Patterns  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 25.3.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  9. Randomly deletes recent changes.

    Latest version is extremely buggy. Randomly jumps back two steps in the undo queue, erasing entirely all work. Redo does not work.

    1 vote

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    0 comments  ·  Performance  ·  Admin →
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  10. Opening Illustrator files brings up the Text import options box and then a blank file after updating to the current version?

    I cannot open any existing Illustrator files without the Text import options box (As shown in the screen shot) opening. If I click cancel the box goes but the file doesn't open. If I click ok it opens a blank file but with the correct file name.

    I have uninstalled and reinstalled three times and the same happens every time? Please help!

    7 votes

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    0 comments  ·  Launch  ·  Admin →
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  11. cursor lag cc2019

    Heavy cursor lag on arrow tools in cc2019. Tracking speed matches fine system wide, but is slowed / delayed in Ai.

    5 votes

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    4 comments  ·  Performance  ·  Admin →
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  12. attributes note window loses keyboard focus

    os x high sierra
    illustrator 2017-2019

    when entering a note in the attribute panel, the window loses focus and instead of typing the note illustrator execute keyboard commands.

    example:
    I select an object.
    Type in a note in the note window
    it works

    select a different object.
    place cursor in the note window. the cursor blinks as it's ready for typing
    start typing but nothing happens in the window, instead keyboard presses execute whatever shortcuts are pressed

    workaround.
    select object
    hide attribute tab
    reopen attribute tab
    notes work again.

    but then select a new object and notes stops working.

    1 vote

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    0 comments  ·  Other...  ·  Admin →
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  13. 23.0.1 Consistent Crash - Trying to record a transparency adjustment in an Action

    I'm using an iMac with Mojave 10.14 and Illustrator 23.0.1.

    I'm getting a crash while recording an action with a grouped object selected, I try to edit a transparency via the Properties menu. The crash is within one to two seconds of hitting enter on this change, consistently. Seems like it's another part of the memory leak that's happening?

    I'm rolling back to 22.1 until this is resolved.

    3 votes

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    2 comments  ·  Performance  ·  Admin →
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  14. Applying Crop Filter causes illustrator to crash

    Hi, I've been trying to use the crop tool from Pathfinder today and every time it's very slow, then freezes, then crashes.. I've got the latest update.. What can be the reason?

    3 votes

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    5 comments  ·  Performance  ·  Admin →
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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.2
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  15. View Using GPU not available

    My animated Zoom has been working and then i got a crash with the "Not enough memory" error coming up and ever since my Animated Zoom hasn't been working. Now when i've done the latest update (23.0.1) i can't select View Using GPU and the animated zoom is not working still.

    iMac 27" 3.2GHz Inel i5
    OS: High Sierra 10.13.6
    Memory: 8GB 1600 MHz DDR3
    Graphics: NVIDIA GeForce GT 755M 1024MB

    1 vote

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    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  16. Photoshop 'Vector Smart Object' is not opening in AI

    Photoshop 'Vector Smart Object' is not opening in Latest AI

    1 vote

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    0 comments  ·  Documents and Artboards  ·  Admin →
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  17. 3d extrude and bevel problem

    I am using windows 10 and Illustrator wont do a 3d extrude or bevel and says not enough memory when there us enough memory.

    2 votes

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    1 comment  ·  Effects, Appearance, Graphic Styles  ·  Admin →
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  18. Can't resize text, objects, or images anymore using the selection tool

    When I click on any object, text, or image and try to resize it just by clicking and dragging the anchor points, it doesn't resize anymore like it used to. It just moves the object. This is on a Mac in Illustrator CC 2019 23.0.1

    6 votes

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    6 comments  ·  Tools  ·  Admin →
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  19. Distort objects using an envelope does not work

    Working on iMac with Ai 2019.
    The Envelope Distort tool gives this message:
    The operation cannot complete because of an unknown error.
    Will not even work on a simple rectangle, or by selecting two simple rectangles.

    2 votes

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    1 comment  ·  Meshes, Distortion, Mockup  ·  Admin →
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  20. New update (23.0.1) shows Home screen instead of my actual file until I press F

    Most of the times, when I open an AI file I can't see my actual artboard until I press F (Toggle Screen Mode). Once I switch the screen mode it shows a weird red color in the artboard (too fast to capture).

    3 votes

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    3 comments  ·  User Interface  ·  Admin →
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    Need More Info  ·  Anish Kumar responded

    Hi,

    Sorry to hear that you are facing this issue. We have fixed similar issue in 23.0.3,
    Can you please upgrade to 23.0.3 and let us know if your problem is resolved or not?

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