Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
7689 results found
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tools and effects windows never open
Hi,
I am having a problem with illustrator since a few days now and I just don't find solution for it.
Every time I open Illustrator it forgets that the control area, the tools area and the other effects and tools area such as, transparency, layers, colors etc was opened. It is really annoying to open them every time.
Could someone give a solution. And, I am using the latest version of Illustrator for 2 months now I think, and it started to do this only a few days ago.3 votes -
Pantone Solid Spot colors added from InDesign to a CC Library become Magenta Process colors in Illustrator
A Pantone Solid Spot color (or any Lab spot color) added to a CC library in InDesign will become 100% Magenta CMYK Process color in the Swatches panel when added from the CC library by double clicking in Illustrator.
29 votes -
Clicking on swatch in PMS Color panel jumps down to list
So I am using a pantone color swatch book panel in Illustrator and I'll be at the top of the list and I'll click on a swatch color to change a shape's color and for some reason when I click on the swatch, it will jump down near the bottom or middle of the list so I'll have to scroll back up and click on the swatch again. It get's really tedious especially when I have to change a lot of colors or I have to go and search for a while for the pantone color again.
2 votes -
BUG - Illustrator won't open files
Illustrator won't open files this is no good. On Illustrator vision 22.1 Mac book pro 2015
3 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Attributes Panel shows Overprint for mixed selection
The Attributes panel shows that a selection of multiple objects is set to Overprint when the selection contains objects that are not set to Overprint. Only if a non-overprinting object is selected prior to the group selection, will the Attributes will correctly show the "-" (Dash) to indicate a mixed selection. See Screenshots attached.
15 votesI am happy to share that we have fixed this bug in our latest release – 25.3.1 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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(signo precaución) No se pudo leer el archivo debido a un error
Cuando coloco algunas imágenes (JPG, JPEG, etc.) Me aparece el mensaje escrito en el título "No se pudo leer el archivo debido a un error". Qué pasa!!, no entiendo? ayuda por favor, necesitó trabajar con las imágenes que no me permite abrir AI.
Lo peor es que no solo me pasa con AI, también con PSD
5 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Failure to Generate opaque color on shape layering
WinOS10
When working in illustrator the artwork appears correct. When I go to export contents to jpeg illustrator incorrectly generates a semi-transparent result when I look at the jpeg file. This is incorrect and I'm claiming this as a bug since I don't see this when rendered in illustrator. The result does not match rendered image.
Example 1 is a snip of a portion of the image from inside illustrator. Note that the shape lettering is opaque as expected. When I go to export to a jpeg I end up with a shape that is now semi-transparent...a big no-no.
Please…
1 vote -
Transform Panel: Tabbing issue causes Y value to be ignored.
Using the Transform Panel to input X value then tabbing to the Y value doesn't accept the new Y value.
3 votes -
Illustrator 'unexpected' quitting
Adobe Illustrator CC 2017 quit unexpectedly while launching or working in between very often for many iMacs. Please help me to resolve this.
Process: Adobe Illustrator [5601]
Path: /Applications/Adobe Illustrator CC 2017/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Identifier: com.adobe.illustrator
Version: 21.1.0 (21.1.0)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Adobe Illustrator [5601]
User ID: 502Date/Time: 2018-05-10 12:17:12.115 +0530
OS Version: Mac OS X 10.11.6 (15G1004)
Report Version: 11
Anonymous UUID: 182E4988-079E-C019-6A39-BE753A9A45A1Time Awake Since Boot: 19000 seconds
System Integrity Protection: enabled
Crashed Thread: 0 Main Thread Dispatch queue: com.apple.main-thread
Exception Type: EXCBADACCESS (SIGSEGV)
Exception Codes: KERNINVALIDADDRESS…2 votesI am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.Thanks
Anish Kumar
Illustrator Team -
freezes when drawing objects
Whenever I try and draw an new shape or object illustrator freezes. I have tried updating, uninstalling and reinstalling and nothing has fixed the problem. Have to force close the program to leave.
macOS X version Yosemite 10.10.5
Illustrator CC 20171 vote -
1 vote
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Overprint black does not record in action in CC2018
In CS6 it was possible to record the properties of the Edit > Edit Colors > Overprint Black command into an action.
In CC2018 (22.1) this is no longer possible and would appear to be a bug.
3 votes -
Problem rasterising unicode-named spot colors
If you make a spot color named not in English, assign it to a path and then try to rasterize it with "keep spot colors" option checked, the rasterized image will miss that spot color. It will be converted to process colors instead.
Renaming it to English name immediately fixes the problem. Adding a single non-English letter (I tried Russian) returns it back.
This can be easily tested with separation preview panel that hides unused spot colors. Tested on Mac with the latest Illustrator, also tried on older Illustrator CC - behaviour is the same.
1 vote -
Jpg Image Won't Place in Illustrator 22.1
I'm using a MacBook Pro Mid 2012. I've updated all of my apps. For some reason my JPG image won't place in Illustrator 22.1
2 votesI am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.Thanks
Anish Kumar
Illustrator Team -
Most of the fonts cannot show and load in the list of AI CS6
Most of the fonts cannot show and load in the list of AI CS6 suddenly today. The down arrow button (red circle in the attached picture) of the font list is not working (no response), but I can still choose other fonts by clicking up/down keyboard arrow to choose around 10 fonts (my computer installs over than hundreds fonts!).
Also, all fonts are still working in Photoshop and MS Office. Can anyone help on this? Thanks!4 votes -
Incorrect stroke-width on Import of SVG
I've converted a series of EPS graphics to SVG using Inkscape. Most of these graphics have a "transform" attribute that is used to reduce the dimensions/stroke-width of each path. On open, Illustrator handles the dimensions correctly, but does not appear to apply the stroke-width correctly. I've written a PHP script that removes the transform by manually overriding each coordinate/stroke and the SVG's seem to now work correctly. Here's the link to the library if anyone wants to try it:
https://github.com/bpopp/svgtransform/
There's also a more in-depth description of this bug.
7 votes -
Basic functions not working in Illustrator. Shapes don't have the "smart circles" to resize objects. Working in current version on CC
All of a sudden with a current Mac upgrade Illustrator has gone south. Drawing shapes now doesn't allow for smart reshaping, can't select paths, some files just won't allow ANY changes at all. Working on current CC version, 2018
1 vote -
Illustrator 21.1 slows down
After using Illustrator 21.1 for a period of time - usually over 20 minutes - the software becomes increasingly slow, laggy, unresponsive. Quitting and restarting Illustrator fixes this, but it then happens again. And again.
I have tried using fresh preferences: it makes no difference.
PC system is Intel i5-7600K @ 3.80GHz, 16GB RAM, nVidia GTX 1050Ti, up-to-date drivers, up-to-date Windows 10.4 votes -
Tools all become 'locked' requiring reboot (of Illustrator, not OS)
Windows 10, March 2018 Illustrator (latest).
This has happened maybe five or six times now, I think only since the latest update, apparently random occurrence (or I can't spot a common theme). Working on an unlocked layer, all drawing tools get a 'not available' symbol next to them. Can select objects in the layers panel but nowhere else. The only fix is to restart Illustrator - just closing and reopening the document (or indeed another document) does not unlock the tools.
1 voteRequest to Contact Support ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
Registered trademark glyph gets randomly swapped to its alternate in text with Gotham Medium font applied when navigating the document
Weird Glyph problem going on. Basically we have registered "R"s on our artworks, and on some occasions the glyph is applying superscript to the superscript "R" making it half the size it should be. Font is Gotham Medium using CC 2018 macOS High Sierra, Suitcase Fusion. Even weird that its changing when I scroll around the artwork to the smaller "R"? any ideas as I'm lost. This was happening also in CC 2017
1 vote
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