Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
7480 results found
-
crash
I am using CC 2018 and it is up to date. Illustrator randomly quits when saving file. When I hit command + s, Adobe will randomly quit. Has done it twice today. A few more times the last few days.
1 voteAre you by any chance saving it a network share over macOS 10.13?
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
When I select file>new the pop-up comes up blank.
This happens in all adobe CC apps, the basic start menu is blank. This is with the newest version of adboe CC. When I scroll the cursor over the blank screen it generates a pointer that would enable me to select the image which is not present. Again, this issue is in illustrator and premier pro. I have unistalled and installed CC twice to fix any install errors. this has not fixed the problems. Thanks in advance for any assistance.
1 vote -
Transformaton Pallet Y issue (bug?)
When I tab through the transformation pallet to input the X and Y vallues. The Y always changes to something that seems random, always need to fill Y in a second time.
1 vote -
Some files (not all) print in a mirror image
Random files will print in a mirror image. I have checked settings in my printer and it is not there. This started happening when I updated Illustrator 2 days ago
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Offset pen tool
When I try to draw with the pen tool the point is a couple points offset from where I click with the cursor. I have the latest version of Illustrator on my MacBook Pro and it just started doing this while I was in the middle of a project. I've tried restarting Illustrator but that didn't fix anything.
5 votes -
Send to back
I am busy working on a big logo project on illustrator, using only one layer. I started filling up the art-boards and space available. However, after only using about a third of the available space the send to back feature wouldn't work. It would register the object as infront of the other object but it wouldn't show the object I placed infront.
I am a 14 year old student at the International School Eindhoven.
1 vote -
Export As jpegs show in recent files
Using File > Export > Export as (Jpeg with artboards) makes a load of lovey jpegs from my artboards.
However all of them show up in the recent files view, making it harder to find the actual recent file I was working on. (Espeically as all the jpegs have the same thumbnail showing all art boards - like the original file. Given Illustrator can't even do much with jpeg files why are they shown at all?
3 votes -
1 vote
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
4k scaling glitch
When opening Ai on my pc with 4k resolution, a lot of the content on the menu page i off, and I can't resize them to see the rest.
This is also current in the "new document" setup.
Very irritating.1 vote -
Pasted/Embedded Images are disappearing
- 22.0.1 on MacOS 10.13.3
- Illustrator closes either through my action or an unexpected crash
- I expect all of the embedded files I've been working with to display on the canvas
- A handful of the images will appear, but almost everything that has been linked (then embedded) or pasted into the file only appears as an empty bounding box. The images will only reappear if I use the link panel to hunt for each file and place it again. 40 minutes into this, I don't even know if I'll be able to fix all of the images that I pasted into…
43 votesHi,
Apologies for the inconvenience caused to you due to this issue.
Unfortunately we are not able to reproduce this issue. Could you kindly provide the following information to help us nail this down.When this issue occur please share the AID file with us without closing illustrator.
1) If you are using Adobe Illustrator 2020 , Could you kindly share you AID file with us in a zip file. You would be able to find the AID file in preferences folder in the below location:MAC: /Users//Library/Preferences/Adobe Illustrator 24 Settings// DataRecovery/ (Kindly press Command + Shift + G and write ~/Library and ok and then go to preferences )
Win: C:\Users\\AppData\Roaming\Adobe\Adobe Illustrator 24 Settings\ \x64\DataRecovery\Kindly share the above with us in a Zip file at sharewithai@adobe.com. Please mention the title of this issue as the subject of the mail.
Regards,
Ankit Goyal
Illustrator Team -
Zoom Tool – Zoom out sometimes doesn't work
I often zoom out by selecting the Zoom Tool from the toolbar, then holding down 'Option' and clicking the mouse to zoom out. This does work most of the time, but sometimes it doesn't work and I have to click another tool option then click back to Zoom for it to work properly.
Not sure if there's something specific I'm doing before to prevent it from working, or if it's just random.
Illustrator 22.01 Mac
12 votes -
Can't work on a server - crashing and not saving files
I recently updated my OS to High Sierra V. 10.13.3 and have Illustrator CC18 22.0.1. I work on a server and at first, every time I tried to resave a file for the second time it would crash. Now all of a sudden I am able to save once and when I try to save the second time it says it can't and I have to save the file with a new name. It also keeps making .tmp files. If I work off of my server on my desktop this does not happen.
3 votesPlease upgrade to macOSx beta: https://beta.apple.com/sp/betaprogram/.
Please review, our support policy on network drives: https://helpx.adobe.com/illustrator/kb/illustrator-support-networks-removable-media.html
-
file dmage
illstratrator cs3 user from south korea. some trouble occured.
when open file, file damage window problem!!
please answer me....1 vote -
Smart Guides not working
I have smart Guides enabled and Snap to Point enabled. Neither are working. Frustrating.
Ai CC 22.0.1
41 votesI am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. -
Lines under 1pt render thick in PDF
In Illustrator, lines thinner than 1pt end up rendering a mess (thick, out of alignment) when viewed in PDF. This is fixed in the viewer by un-checking "Enhance Thin Lines", but it is unreasonable to ask every client of a designer to update that setting. Furthermore it's impossible to un-check this setting, for example on the Vistaprint website where the PDF preview of an AI file is used as the product proof.
Please fix this. There have been a million excuses on why this is not a bug but a feature, but we NEED the ability to disable it from…
8 votesThis is something that you have to address to the Acrobat team. Illustrator has nothing to do about this setting and can’t control it. There is no option for Illustrator to toggle in a generated document, it’s an app-level preference. Please upvote this request here: https://acrobat.uservoice.com/forums/590923-acrobat-for-windows-and-mac/suggestions/18979618-make-enhance-thin-lines-and-option-to-turn-on-no
-
Saves pdf as ai, and a lousy update.
Today as I was trying to save out a pdf Ai would remove the name when changing folders, everytime. Then it saved a pdf with an Ai extension, but will only open as a pdf. Screwing all of my work because it saved the file as an Ai, instead of overwriting my changes. This entire update has been a **** big buggy dis-appointment and appears to have no added value.
When will software mfg realize that people are tired of updates?1 vote -
Frozen
I am using Illustrator CC 2018
Whenever I am working with type, if I want to change the kerning, the software gives the message in the attached file & completely freezes. I can't exit or do anything. I have to force quit the application in order to get it to work again, which makes me lose a majority of my work and then have to redo.1 vote -
Selecting Anchor Points is WAY TOO HARD
Why is it necessary to click 30 or more times just to delete an anchor point? I have the tolerance set to the maximum, but it makes no difference. When one zooms in, it should make it easier, but nothing changes. Very time consuming and frustrating. Please fix. Illustrator CC 2017 v21.02
6 votes -
Warp options preview malfunction Illustrator 22.0.1 PC version
When using the warp options panel, unchecking the preview box does not show the original object form (doesn't do anything). Then with the preview button unchecked, if I change to a different warp style, the object remains in the previously-selected style until I check the preview box.
6 votes -
Saving a PDF compatible causes slow saving
I have a top end workstation so the spec isn't an issue. When saving an AI file, checking PDF compatible slows the save and subsequent saves significantly. Un-checking it results in normal performance. This was not an issue prior to the latest release.
21 votesCompleted (Comments Open) ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Hi All,
This issue has been fixed.
Please update to the latest AI version 24.0.0. and let us know if you are facing any issues around this workflow.Thanks & Regards,
Illustrator Team
- Don't see your idea?