7689 results found

1. Caps Lock

   My version of Adobe Illustrator acts like the Caps Lock is on when it is off, and when I press the button again, it returns to the original tools. Help!

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   4 comments  ·  Other...  ·  Delete…  ·  Admin →
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2. Rotate tool Glitch

   My rotate tool when used for copying with or without my wacom, starts sticking, and the object just keeps moving with my cursor. My only fix is restarting and hoping the app saved my recent changes. This is hindering me from doing BASIC and Simple things like copying a custom shape and maintaining the circular composition. I was trying to make a unique cycle like shape. I put the rotate point in the center and i was attempting to duplicate that shape inside the circle but instead of copying or doing anything, it just kept rotating even after i let go of the alt(copy key). This has been happening to me for weeks now. Please help :'(

   My rotate tool when used for copying with or without my wacom, starts sticking, and the object just keeps moving with my cursor. My only fix is restarting and hoping the app saved my recent changes. This is hindering me from doing BASIC and Simple things like copying a custom shape and maintaining the circular composition. I was trying to make a unique cycle like shape. I put the rotate point in the center and i was attempting to duplicate that shape inside the circle but instead of copying or doing anything, it just kept rotating even after i let… more

   9 votes

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   13 comments  ·  Tools  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Thanks & Regards,
   Raghuveer Singh

3. Files are plugged and then deleted !!

   I made a very big job and then the computer got stuck and the file was deleted until the previous maintenance and destroyed 8 hours of work.
   help me!!!! avniyahav@gmail.com

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4. Blend modes under transparency is not working

   Blend modes under transparency is not working.
   I can't change it from normal.

   I work on my
   iMac (Retina 5K, 27-inch, Late 2015)
   Processor: 4 GHz Intel Core i7
   Memory: 32 GB 1867 MHz DDR3
   Graphics: AMD Radeon R9 M395X 4096 MB
   and a wacom Cintiq 22HD that i do all my drawing on

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   5 votes

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   11 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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5. Pathfinder works wrong

   I have an ellipse with radial fill and I want it to be partially cropped by rectangle.
   I select both rectangle with no fill, intersecting my circle, and apply Divide from Pathfinder.
   I expect middle part to have gradient, positioned as uncut circle, but it becomes clear.
   If i swap order of these objects, middle part has gradient, but AI resets it's position.
   AICC2018

   17 votes

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6. My Illustrator CC, The Ellipse Tool is broken stroke

   Can help me, why this? The Ellipse tool broken after update.
   Thanks

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   3 votes

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   2 comments  ·  Tools  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Thanks & Regards,
   Raghuveer Singh

7. can't paste object. the requested transformation....

   the image is 5 inches, and I'm pasting into a several page 8.5 x 11 document.... really can't tell you how much time I'm wasting, and I'm very irratated.

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   9 votes

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   10 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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   Need More Info  ·  Anish Kumar responded

   Hi,

   Sorry for the inconvenience caused.

   I am not able to reproduce the issue on my side. Are you still able to reproduce this consistently on latest version of Illustrator?

   If yes please share a small video of the same at sharewithai@adobe.com so I can further investigate it.

   Please do mention the link of this thread so we can identify you. Govind from our team will help you on this.

8. Opacity section in Properties Panel does not inform about blend modes

   If there is a blending effect applied in the opacity settings the properties panel does not reflect the blending mode. You have to click on the appearance panel or opacity to see if one is applied. Took me a few minutes to trouble shoot why an element was not visible. It would be nice if buried settings would show up if selected in the properties panel since it was designed to make the interface more simple.

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   4 votes

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   1 comment  ·  Properties Panel  ·  Delete…  ·  Admin →
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9. Preview on "save for web"

   Illustrator CC 2018
   iMac (Retina 5K, 27-inch, 2017)
   macOS High Sierra 10.13.1

   My preview on "save for web" on 100% is not the same size of my illustrator preview ! Both are 600x250px

   The preview "save for web" is smaller than reality

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   2 votes

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   0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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10. Save a Copy in same folder of AI file (like before)

    Save a Copy in same folder of AI file (like before)

    Since the update to 22.0, the behaviour of “Save a copy” has changed so as to present the last-browsed folder destination in Windows Explorer. Previously this defaulted to the location of the working file.

    This is interrupting workflow considerably. I’m sure I am not alone in saving PDF copies of artwork in profess, for discussion with colleagues and clients. This used to be a couple of keystrokes but now I have to remember to browse back to the working file location each time.

    In summary:

    Expected Result: Explorer window should really default to the location of the working file.

    Actual Result: Shown location in Explorer window is that of the last-browsed folder destination.

    Save a Copy in same folder of AI file (like before)

    Since the update to 22.0, the behaviour of “Save a copy” has changed so as to present the last-browsed folder destination in Windows Explorer. Previously this defaulted to the location of the working file.

    This is interrupting workflow considerably. I’m sure I am not alone in saving PDF copies of artwork in profess, for discussion with colleagues and clients. This used to be a couple of keystrokes but now I have to remember to browse back to the working file location each time.

    In summary:

    Expected Result: Explorer window… more

    27 votes

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    17 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

11. Esc no longer works as a shortcut for "Exit Artboard tool mode"

    Esc no longer works as a shortcut for "Exit Artboard tool mode"

    4 votes

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12. Pressing keyboard arrows while 'Snap to grid' is on nudges art by two instead of one

    I can't use keyboard arrows to move art around the document because AI almost every time moves art at 2mm instead of 1mm, which is set in preferences.

    1. Create document, e.g. A4, with units set as mm
    2. Set grid 10×10 — it's my mostly used grid, because I live in metric world
    3. Set 'Keyboard increment' to 1mm
    4. Enable 'Snap to grid'
    5. Draw custom-sized rectangle
    6. Press Up or Down several times and watch how coordinates change

    Expected:
    Rectangle's Y should go like this:
    55, 56, 57, 58, 59, 60, 61...

    Actual result:
    Rectangle jumps like this:
    55, 57, 58, 61, 63, 64, 66...

    Same thing happens for X axis.
    I HAVE to use Move dialogue EVERY time I want to nudge an object.
    I make this so fast already that AI sometimes does not keep up with me.
    I want to use arrows, please, fix them for me!

    I can't use keyboard arrows to move art around the document because AI almost every time moves art at 2mm instead of 1mm, which is set in preferences.

    1. Create document, e.g. A4, with units set as mm
    2. Set grid 10×10 — it's my mostly used grid, because I live in metric world
    3. Set 'Keyboard increment' to 1mm
    4. Enable 'Snap to grid'
    5. Draw custom-sized rectangle
    6. Press Up or Down several times and watch how coordinates change

    Expected:
    Rectangle's Y should go like this:
    55, 56, 57, 58, 59, 60, 61...

    Actual result:
    Rectangle jumps like this:
    55, 57, 58, 61, 63,… more

    18 votes

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    3 comments  ·  Snapping  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 24.3.0 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

13. When exporting to a png or eps, the text in the file are blurry and i cannot use for anything.

    When exporting to a png or eps, the text in the file are blurry and i cannot use for anything. You can see how jagged the edges are.

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    4 votes

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    2 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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14. Find Font broken between OSX and Windows

    Find Font is broken.

    For a missing font it requests a different font for OSX and Windows for the same file. It has something to do with the family name or font name or something. The important thing is that it is inconsistent between OS and is impossible to determine the correct font due to this error. This is confirmed to be effecting many people.

    Here is a link to a detailed explanation of what is going on with pictures showing the differences between operating systems.

    https://graphicdesign.stackexchange.com/questions/102270/how-to-determine-correct-font-name-between-osx-and-windows-with-adobe-find-font

    2 votes

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    0 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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15. alt-drag initiate emergence of a strange text object

    When I dragging an object with alt, a strange text appears.

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    1 vote

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    1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  Anish Kumar responded

    Marking resolved based on user comment

16. Tidak bisa masuk Ai

    saya menggunakan laptop Lenovo dengan spesifikasi intel core i5 RAM 20GB ddr4
    saya tidak bias masuk ke software AI dan shortcut CTRL + N tidak bias
    mohon bantuannya

    1 vote

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    0 comments  ·  Performance  ·  Edit…  ·  Delete…  ·  Admin →
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17. Magic Wand tool in my illustrator doesn't work.

    Magic Wand tool is not working. What will I do?

    4 votes

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    2 comments  ·  Tools  ·  Delete…  ·  Admin →
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18. Startup performance

    Illustrator has always been sluggish on startup, but 27 seconds on a recent SSD MBP is totally unacceptable IMO.

    Thoughts anyone?

    By comparison PS is ready to go in 7sec.

    Standard install CC 2018 / Il 22 on MacOS 10.13.1

    7 votes

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    6 comments  ·  Launch  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Our typical launch numbers on a SSD MBP is around 6-7 seconds hence we would like to understand more about the issue and problem.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

19. freeze

    My Version is Ai CC 2018
    I opened Ai and try to load a new brush that i downloaded, the first time i did it by selecting the Other Library and choose the Brush file was fine but then on it just freeze everytime i do it, be fore i could even select the section that has the file, the application freeze

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    1 vote

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    0 comments  ·  Performance  ·  Edit…  ·  Delete…  ·  Admin →
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20. Changing default units reverts back on relaunch / restart

    I can't change the default units. When I change the unit in General from inches to Point. Illustrator reverts it back to the inches again when I restart the illustrator. This is super annoying. Please don't need to upgrade the feature of illustrator just fix the existing ones and give us a bug-free application.

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    27 votes

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    20 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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