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Illustrator (Desktop) Bugs

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  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
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7689 results found

  1. This is ******* disgusting, what an adobe doing

    The program dosnt save the preferences units, always take the new files in ******* pt!!!!!!!!!!!! i dont use pt!!!!!!!!!!
    The program forgot everything!!!!! units preferences all time... why?

    4 votes

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    1 comment  ·  Admin →
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  2. Selection tolerance issues using pen

    When I'm using Surface Pen on my Surface Book Illustrator randomly starts to select nearest top objects instead of the highlighted one. It starts randomly but very often. Opening preferences and checking-unchecking anything then pressing OK temporary fixes this issue. If i'm using touchpad - everything is ok.
    I've already reported this bug to Windows Ink Team (windowsink@microsoft.com), but am duplicating it here, because i'm not sure what is causing this issue. Windows 10 and Adobe apps were updated on the same day for me and both of them have a lot of issues, not only when i'm…

    1 vote

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    0 comments  ·  Other...  ·  Admin →
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  3. Breaking link of scaled Symbol with "Scale strokes and effects" off will scale Symbol appearance back to original.

    Illustrator CC 2018
    Windows 10

    I have put a Symbol on my Artboard, and scaled it to 50% of its original size.
    I want to break its link, and maintain its proportional appearance (i.e. stroke width half of original).
    If "Scale strokes and effects" is off, stroke sizes are doubled (back to original value). You have to tick it on for it to work as expected.

    Is this a bug or a feature?

    In the attached image, to the left is the Symbol (at 50% scale) broken with tick on, to the right off.

    2 votes

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    2 comments  ·  Symbols  ·  Admin →
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  4. Editing a small CC Library object breaks the thumbnail

    Editing small CC Library items leads to imminent damage to it's thumbnail.

    1 Create an object in Illustrator (for testing purpose make it 4pt x 4pt)
    2 Add it to cc library (noth that thumbnail is generated properly)
    3 Edit the cc lib. object in illustrator (anything will do just add a rectangle anywhere on the canvas)
    4 Save/close the CC lib object

    Expected: the thumbnail is updated and represents the content of the CC item
    Observed: the thumbnail is ridiculously small/not readable

    Check the screenshots and video attached.

    7 votes

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    Under Review  ·  Anish Kumar responded

    Hi Valerii,

    Thanks for the confirmation. Since we are able to reproduce the issue, so we will review it and prioritize accordingly.

    Thanks
    Anish

  5. In a Group (Isolation mode), cannot set a sub-Group as key-object for alignment

    Illustrator CC 2018
    Windows 10

    I have a Group, containing other sub-Groups.
    I enter Isolation mode by double-clicking on the Group.
    Once inside, I select all sub-Groups and want to set one of them as key-object for alignment. I can't.
    It works with single objects but not with sub-Groups. It's very handicapping.

    10 votes

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  6. Can't select or hide layers, AI instantly changes it back

    All was fine, until I discovered I can't change layers' visibility or lock them.
    Restart won't help. Please see animation attached and document shown.

    I remember I had this bug before but it somehow went away.

    22 votes

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    Need More Info  ·  Anish Kumar responded

    Hi All,

    I am not able to reproduce this issue at my end. Would it be possible for you to share the file with me if it is happening in some file consistently? you can share it on sharewithai@adobe.com and tag me in the mail

    Thanks
    Anish

  7. 1 vote

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  8. Cmd-Shift-A selects all artboards

    Cmd-Shift-A usually deselects all. But while the Artboard tool is selected, the same shortcut selects all… the same as pressing Cmd-A.

    1 vote

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  9. CMD+D issue...

    I used to be able to copy and paste an object and then CMD+D to continue duplicating but it doesn't seem to work at all in Illustrator CC 2018...I downloaded CC 2017 again where it used to work, but it doesn't work with that either and doesn't even seem to be a feature anymore. Does anyone have any way to fix this? Thank you!

    1 vote

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    2 comments  ·  Other...  ·  Admin →
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  10. Windows Illustrator CC 22.0.0

    GPU performance impossible with Intel(R) HD Graphics 530. Is this GPU needs to be replaced ?
    There is a bug when moving the bloc (purple). The rendering of graphics is wrong and clipping.

    1 vote

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    0 comments  ·  Performance  ·  Admin →
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  11. 2 votes

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    1 comment  ·  Launch  ·  Admin →
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  12. Illustrator CC won't embed color profile correctly

    Windows 10 64-Bit
    Illustrator 22.0.1

    Whenever I am saving an Illustrator .ai file with the checkbox for embed color profile checked, the resulting file does not have a color profile embedded correctly. When I reopen that file in Illustrator it seems to have the correct profile embedded but in Bridge or InDesign the file appears to have no color profile attached. If I export the same file as .psd file Illustrator embeds the color profile correctly.
    My colormanagment is synched via Bridge.

    8 votes

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  13. New Illustrator 2018 UI is not correct-missing panels and won't set workplace

    This is what I get when opening the new Illustrator CC 2018. Wonky, slow to respond, no panels, workplace will not appear. THings lag and disappear randomly. Terrible!
    On WIN 10 Enterprise 64 byte Dell Desktop Nvidia Quatro K4000 video card. 4K monitor

    2 votes

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    Hi,

    Please try to delete your preferences. If it still doesn’t solve your problem, please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  14. 52 votes

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    44 comments  ·  Print  ·  Admin →
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    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  15. When clicked on file>export, the menus closes.

    Operating System: MAC High Sierra

    When clicking on export under FIle menu the menu closes, This is not expected as this might happen by mistake before the sub menu has opened.

    This is also not consistent with photoshop file>export.
    In photoshop when clicked on export menu under file, the menu will not get closed.

    1 vote

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  16. Round caps for a stroke turn into butt caps when expanded or outlined

    New bugs for Illustrator CC 22.0.1.

    1. make Path Line(pen tool), set Stroke Weight, set Round Cap
    2. use "Outline Stroke" in "Path" menu in "Object" menu" (or "Expand" in "Object" menu")
    3. confirm result

    The state of the start point or the end point changes from before processing.
    Attach screenshot of Japanese version.

    It does not happen in CC 2017.

    22 votes

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    7 comments  ·  Strokes  ·  Admin →
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  17. CC 2018 line Mode

    Not really sure (Im new to this program) How to describe this, But I'm sure it's not the norm.

    Graph work on logo in line mode zoomed in.

    I would also love to see a way to select multiple paths after creating them in the layers panel. One by one is tedious.

    1 vote

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    1 comment  ·  Tools  ·  Admin →
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  18. SVG Export ignores layer id <g> tag for some artboards and layers, but not all of them

    When exporting to SVG, some tags are ignored and some are not for the same document and export event.
    I tried reproducing the problem and were successful.
    Also, I tried fixing the problem and were, in a sense, successful.

    Fixed it using the assets option on the export panel: it creates 2 layers <g> tags. One of them has the correct naming (stroke) and the other is just generic (Layer2). The compiler put stroke inside layer2. Not good for my automation process and where did layer_2 come from? I did not create it.

    Another fix is to save…

    5 votes

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    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  19. Invalid Export Location

    When I "Export Selection" on an artboard, the "Export for Screens" window comes up. I select the asset, and choose the export location. No matter what location I choose I get an error upon export - "Invalid Export Location".

    2 votes

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  20. Inconsistent dot/comma stroke pulldown menus

    just noticed something strange in the pulldown menu of the new Properties panel. The values for thickness are marked with a dot for decimals, while all the other panels use a comma.

    In the picture you can see the pull down showing values with ".xx pt" while the stroke has a thickness of ",xx pt" (obtained through the Strokes panel)

    This causes the 0.5pt selection in the Properties menu to make strokes with a 5 pt thickness, and NOT 0.5 pt.
    (When I select the thickness through the regular Strokes panel it says 0,5 pt and ends up with 0,5…

    4 votes

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