7689 results found

1. Text Boxes won't Scale or Flip

   1. IllustratorCC 22.0.1 running under OSX 10.12.6

   2. Select text box and either attempt to flip (Reflect tool using vertical axis) or scale using the Scale tool. Scale fails both dragging to scale, or double-clicking the Scale tool and inputting numeric scale value.

   3. Text box scales or flips horizontal, as in all previous versions of AI.

   4. Error message reading: "Can't scale the objects. The requested transformation would make some objects too large."

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   1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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2. PDF size is extremely large

   Adobe Illustrator CC 2018 version

   When I save a file as PDF or even the original Ai. format the file becomes extremely large. This started to occurred after the latest update. The file contains 2 small artboards with a little bit of text (not much) and a few small icons, its 43 MB! it should be 10 MB or less.

   The same happens when saving as PDF with (Illustrator default settings) File is TOO big, even if I change the settings of the PDF, it might drop to 15 MB.

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   1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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3. Cannot set tint percentage to C (cyan) value except by sliding cursor

   Illustrator CC 2018
   Windows 10

   If I want to set the tint value of a CMYK colour to the same percentage as the Cyan number (66 in the example below), my only option is to slide the cursor, because typing the value or raching the value with the keyboard arrows don't work.

   This was already an issue with CS6, on both Mac and PC.

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   1 comment  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

4. Can't move paragraph indent markers back to 0 in tab panel

   Illustrator CC 2018
   Windows 10

   When I try to move the top or bottom indent markers back to zero, it snaps back to its original place.
   If I type 0 in the X: box, it doesn't work.
   If I set it to 1, cliclk in the X: box and press the down arrow on my keyboard, it doens't work.

   The only way to set it back is via the Paragraph panel.

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   21 votes

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   10 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   The issue seems to be fixed in the latest version of Illustrator.

   Please try to test it and reply back if it works as expected for you.

5. With multiple selection, you have to wait before clicking on key object

   Illustrator CC 2018
   Windows 10

   With a multiple selection, if the last object you click is the one you want to align to, you have to wait a little bit before re-clicking to set it as key object, otherwise it will go into Isolation mode or Symbol edition mode (if it's a Symbol).

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   3 comments  ·  Performance  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   You can tweak the double click speed in Windows settings or disable 'Double Click To Isolate' option in Illustrator’s Preferences > General.

6. Problem selecting Text Area background with direct selection

   Illustrator CC 2018
   Windows 10

   When I want to select the background of a Text Area with the direct selection tool (white arrow), I can only do so by clicking on the edge or half a pixel inside it, or it will select the text (unless there's free space under the text, which doesn't happen if you the block is automatically resized).

   I have checked on Mac, you can click anywhere inside the box where there is no text (eg the end of any line if text aligned is left) to select the background.

   3 votes

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   1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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7. Clicking to the side of a (point) text doens't put cursor at the end of line

   Illustrator CC 2018
   Mac OS X El Capitan and Windows 10

   This used to work on CS6 (at least on Mac): with type tool selected, having clicked anywhere in the middle of a text (point, not area), if I wanted to go to the end of the line (eg to continue typing), I could click anywhere to the right of the text and the cursor would move to the end of the line.

   Now, if I do that, it deselects the text (sometimes creates a new point text.

   If I want to continue typing, I have to click exactly just after the last letter.

   I liked the old way better and I don't see any advantage to the new one?

   Any thoughts on this?

   Thanks for your help.

   Illustrator CC 2018
   Mac OS X El Capitan and Windows 10

   This used to work on CS6 (at least on Mac): with type tool selected, having clicked anywhere in the middle of a text (point, not area), if I wanted to go to the end of the line (eg to continue typing), I could click anywhere to the right of the text and the cursor would move to the end of the line.

   Now, if I do that, it deselects the text (sometimes creates a new point text.

   If I want to continue typing, I have to click exactly just… more

   2 votes

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   0 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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8. no accessibility

   Why can't i access my properties panel and puppet warp tool? Is it a bug or some other issue

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   0 comments  ·  Properties Panel  ·  Edit…  ·  Delete…  ·  Admin →
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9. Running Illustrator on Mac Os High Sierra 10.13.1 failed

   Running Illustrator on Mac Os High Sierra 10.13.1 failed, stand, machine, not accepting mouse. Just press the power button to shutdown and reopen.
   Uppercase for errors on Illustrator and chrome

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   0 comments  ·  Launch  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

10. Move dialogue is broken when Y-axis is flipped

    Problem Description:
    Since AI team had Y-axis flipped, users who want to keep it the old way have to manually set flags in prefs file to undo these changes:
    /isRulerIn4thQuad 0
    /isRulerOriginTopLeft 0

    It works fine except it breaks setting negative distance in Move dialogue.

    Steps to Reproduce:
    1. Change said flags to 1
    2. Relaunch AI
    3. Create and select an object
    4. Press Enter to invoke Move dialogue
    5. Set vertical position to any positive number and apply
    6. Invoke dialogue again
    7. Set same vertical value, but negative (you can also select any other object before that) and apply

    Actual Result:
    Object will move up

    Expected Result:
    Object should move down

    It doesn't matter where you first move object, it matters only that value is the same but has different sign.
    It is very annoying bug, because it happens always but in certain cases. Lots of swears and undos.
    The way coordinates is swapped via prefs is fine, as long as it just works, although some other vector programs allow to change it via UI.

    Any Workarounds:
    Set angle manually in dialogue window to desired.
    Set bigger position then you need and then move it again to get where you want it.

    Attached gif shows almost same situation, but with twist:
    I move one object down (with negative distance) and then I want to move second object down and sideways. And when I set horizontal value, AI flips the vertical axis inside dialogue and it force me to dance with workarounds described above.

    Adobe denied to admit is as a bug.
    Please, help me to prove my point.

    I don't ask you to change default ruler origin to bottom left, Adobe already had given us an opportunity to change this by editing flags! I ask for fixing a bug for Move dialogue that is set upon existing and approved behaviour.

    I know quite a lot of highly valuable people from Adobe forums who still votes for y-axis go up:
    CarlosCanto (he even wrote a script to undo your unexpected making, https://forums.adobe.com/message/3859338)
    JETalmage (you should have seen this post back in 2009! https://forums.adobe.com/thread/497089)
    Jacob Bugge and all other people who agree with them in comments.

    Nobody among my colleagues I know personally likes this. And only two of them having spoken about it at forums. Imagine how many just cry silently.

    InDesign is a publishing software, it works with a flow. I don't know anybody who reads from bottom to up (RTL — yes). When you move an object there, you don't move it up, you move it backwards

    Photoshop is raster graphics editor, it works with a readable grid of pixels, which are written from top left (we see it every time when images load slow in browsers). Using Photoshop since version 5 I never experienced any trouble with axis going down, because it just never mattered! I retouch photos mostly. People, who uses it for drawing web-design (!) are still OK, because web pages go down. Anyway, PS even hasn't precise move dialogue controls.
    And of course, the fact y-axises go one direction, is just a coincidence (when there is only two variants for y-axis to go — it's highly occasional) — because these two programs care for different fields.

    But Illustrator is about vectors.
    Y-axis goes up in Cartesian coordinate system.
    We move objects up meaning up here.
    It was a consistency for the sake of consistency.
    It was convenient for devs and not end users.
    It was a mistake to do.
    Adobe should have asked users to vote about denying common sense.
    And Adobe should never ever ever had not given users ability to flip it.
    And since there is such an ability and I can flip it in Prefs file — I will fight for an ability to work fully.
    The worse thing you can do now — is to kill this opportunity.

    Problem Description:
    Since AI team had Y-axis flipped, users who want to keep it the old way have to manually set flags in prefs file to undo these changes:
    /isRulerIn4thQuad 0
    /isRulerOriginTopLeft 0

    It works fine except it breaks setting negative distance in Move dialogue.

    Steps to Reproduce:
    1. Change said flags to 1
    2. Relaunch AI
    3. Create and select an object
    4. Press Enter to invoke Move dialogue
    5. Set vertical position to any positive number and apply
    6. Invoke dialogue again
    7. Set same vertical value, but negative (you can also select any other object before that)… more

    21 votes

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    2 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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11. Smart guides don't work properly

    It has been too long for this not to be working right yet. Smart guides aren't smart enough. When smart guides snap to something it has to be exact, not .05 pixels off. Close enough is not good enough. Also, when I drag over an object it needs to snap to that object, not some random shape clear across the pasteboard. If I have to zoom in 2600% to manually align something (which I often do) smart guides and snapping have failed. Is there some ridiculous setting I have to change to get this to work the way it's supposed to?

    It has been too long for this not to be working right yet. Smart guides aren't smart enough. When smart guides snap to something it has to be exact, not .05 pixels off. Close enough is not good enough. Also, when I drag over an object it needs to snap to that object, not some random shape clear across the pasteboard. If I have to zoom in 2600% to manually align something (which I often do) smart guides and snapping have failed. Is there some ridiculous setting I have to change to get this to work the way it's supposed… more

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    81 votes

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    39 comments  ·  Snapping  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    It’s dangerous to call things Smart... When they behave dumb, the name sound like an insult. Sadly, this is the case.

    Please provide more specific cases, with video proofs, ask you colleagues to share and vote, to move this further. This is the way to force changes to things that are broken — be vocal and persistent. Thank you all and let’s hope we get heard.

12. Scatter brush rotation orientation to line.

    When using a scatter brush with rotation set to the line (not page) the vertical orientation will randomly flip. For instance, when I'm using the scatter brush to create a bush with stems and leaves pointing up (natural orientation), after creating the line and applying the scatter brush sometimes the brush will apply pointing down.

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    1 comment  ·  Tools  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Also do try the steps provided by Herman.

    Thanks & Regards,
    Raghuveer Singh

13. Can´t save an open document!!

    When I try to save an open document, AI say´s it can´t save as the file is open.

    Well, obviously it is open, as I am working on it!

    I have to rename the file. Then when I try to save the new file, same thing happens and I have to keep renaming files if I want to save my work.

    Surely this is a bug.

    Is this happening to anyone else??!

    2 votes

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    1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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14. My Illustrator CC window will not minimise into the dock?

    Hi,

    Not sure where to go with this one but I have just upgraded to Adobe CC and noticed that I'm unable to 'Minimise' the window in Illustrator and also noticed that it won't do it in InDesign but Photoshop does minimise (ODD!)

    All it will do is when you double click it fills to fit screen and then the opposite.

    I have posted this onto the forum and others have mentioned that they are also experiencing this problem.

    (I have turned on the 'Double -click a windows title bar to minimize' in the System Preferences)

    Please could you help me out?

    Spec: InDesign CC 13.0.1
    MacBook Pro, macOS Sierra 10.12.2

    Cheers

    Hi,

    Not sure where to go with this one but I have just upgraded to Adobe CC and noticed that I'm unable to 'Minimise' the window in Illustrator and also noticed that it won't do it in InDesign but Photoshop does minimise (ODD!)

    All it will do is when you double click it fills to fit screen and then the opposite.

    I have posted this onto the forum and others have mentioned that they are also experiencing this problem.

    (I have turned on the 'Double -click a windows title bar to minimize' in the System Preferences)

    Please could you help… more

    3 votes

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    4 comments  ·  User Interface  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

15. Image automatically gets embedded when dragged into Illustrator

    This is screwing my work flow and happens out of nowhere

    5 votes

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    3 comments  ·  Images, Links  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

16. doesn't display proper illustration

    It didn't happen in C6 version. The line and shape(colored) doesn't display accurately. (Ref. attached)

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    2 votes

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    2 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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17. Bad precision of the mouse/cursor

    I am using Illustrator CC2018 on a MAC OX Sierra.

    There is a huge issue with the precision of the cursor. It is super shaky, keeps on appearing/disappearing. It's worst when you hit Alt, cmd, or space. I can't see the tools I am using, for example, the cursor is always black, even if I am using the white cursor ( "A" tool).
    This is really annoying, even more when I try to work with my Intuos pen and tablet... It is simply impossible.
    Am I the only one experiencing that ?

    5 votes

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    1 comment  ·  Other...  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

18. Smart guides not working on Text Area boxes

    Mac OS 10.11.6 El Capitan (and also Windows 10)
    Illustrator CC 2018

    Hi!
    I have a problem with the latest version of Illustrator (I just upgraded from CS6):
    Smart Guides do not appear on Text Area boxes (corners or sides), for example when I want to draw a line with the pen from one corner of a box to a corner of another box).
    They do appear normally on other objects.

    Snap to Grid and Snap to Pixel are off. Snap to Point is on, but the problem is the same when off.

    Is anyone experiencing the same? Is there a Preference I missed?

    (it's hard to show the problem on a picture, as the screen capture hides the mouse cursor, but here's one of the Smart Guides working when I MouseOver another object's anchor point)

    Mac OS 10.11.6 El Capitan (and also Windows 10)
    Illustrator CC 2018

    Hi!
    I have a problem with the latest version of Illustrator (I just upgraded from CS6):
    Smart Guides do not appear on Text Area boxes (corners or sides), for example when I want to draw a line with the pen from one corner of a box to a corner of another box).
    They do appear normally on other objects.

    Snap to Grid and Snap to Pixel are off. Snap to Point is on, but the problem is the same when off.

    Is anyone experiencing the same? Is there… more

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    6 votes

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    5 comments  ·  Tools  ·  Delete…  ·  Admin →
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    Under Review  ·  Anish Kumar responded

    We are able to reproduce this issue and it is currently under review.

19. Illustrator CC 2018(Mac) Crashes every time I save

    Every time I save Illustrator quits and creates a weird .tmp pdf file? forcing me to save as every time I need to save

    16 votes

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    94 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

20. New Artboard Decimal Rounding

    Illustrator 2015.3.1

    Created a new document, set artboard to 3.375 x 2.125 with .125 inch bleed. Dialog box rounds to 2 decimal places as usual, but I expect that it honors the 3 decimal input. Save document as PDF, place into InDesign using Bleed box, am surprised to discover that document places at dimensions of 3.63 x 2.38.

    Further testing shows that if I enter the proper dimensions with the artboard tool after creating the document, then it honors the 3 decimal places. So it is only the new document dialog that is actually rounding the dimensions.

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    0 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Anish Kumar responded

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.

    Thanks
    Anish Kumar
    Illustrator Team