Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
8140 results found
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Can't drag layers in layers palette
I suddenly cannot drag layers in the layers palette. I just need to place a layer on top of another, which I've been doing for over a decade. Please fix this now.
8 votes -
Linked images are embed after exported as assets
AI 22.0.1
Hi All,
images linked in a document when exported as assets are automatically embedded. That means that a document increase its weight suddenly making it unusable and extremely weight.
Please fix this behavior, images linked must continue to be linked.
Thanks
1 vote -
Cursor navigating with arrow keys not moving
When modifying text, the cursor no longer moves with the arrows (left, right, up, down) on keyboard. I have to click with my mouse everytime now.
This just occurred today. Please help!
6 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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missing fonts logged in error
When I open a document with missing fonts, the 'resolve missing fonts' screen keeps telling me I'm currently logged out of Creative Cloud, and to go to "help/log in". This despite the fact I'm logged in, and going to "help" shows my account name and logged in status..
20 votesHi,
Apologies for the inconvenience caused to you due to this issue and getting back to you this late.
We are unable to reproduce this issue in house.
Can you help the Illustrator team to isolate this issue further so that we can nail this down?
If yes, then please let me know the following:
1) Is this Issue still happening on your machine in the Latest version 23.0.3 ?
2) If yes , Kindly follow the steps mentioned on the Kb Article "https://helpx.adobe.com/in/fonts/kb/troubleshoot-font-activation.htmlIf they don’t solve the problem, collect the logs as per instruction in the troubleshooting page and email to fontsupport@adobe.com and support@typekit.com .
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Cannot turn on GPU performance, NVIDIA card
Cannot turn on GPU performance on Nvidia card
My card: Nvidia gt 610m, before illustrator can turn on GPU performance but now I can't. I had to try reinstall app and driver Nvidia, update windows but nothing.
Please fix it, thanks2 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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printing ppd changes
I go to print a file. Select my printer preset.
I get the error
"The specified PPD is invalid. The default PPD will be used."
I hit OK.
Print window pops back up
I manually select the printer. Hit print. I get another error that says" can't print file"
I hit OK
File -print again.
I manually select the printer and the ppd to match.
Make sure everything else. Size, placement of the file are okay. Hit Print. Then it will print.I tried resaving my preset, but this has not changed the issue.
It seems like as time has…
2 votes -
Consistent repeat crashes
Consistent repeat crashes. I'm on a MAC High Sierra. I know my Illustrator 21.1 will at least crash around 10am and 3pm EVERYDAY. It goes through phases where it will crash 4 times a day.
I am merely opening an Illustrator file from my desktop or in a folder on my desktop that is 1mb -5mb most times when this happens. When clicking on the file and waiting for this small file to open and nothing happens I realize that it's locked up.
I check the task manager and sure enough it's not responding and I have to force quit…
2 votesRequest to Contact Support ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
We are closing the ticket due to lack of response.
If your problem is not solved, please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.With Best Regards,
Raghuveer Singh
Illustrator Team -
AI CC 2018 cannot launch
Hello,
When I want to start illustrator, a first error message appears: (aip.png on attachment)
After clicking on "next",
a second message appears twice and then asks me to send an error report to Adobe. (impossible ai.png on attachment)I managed to run AI CC 2018 in safe mode but it lacks a lot of things like the toolbar. what should I do?
2 votes -
Vector shapes show as black
When opening an .ai file on one particular PC in our workplace (a file that was created on a different PC) most of the vector shapes show as black-filled shapes.
We have multiple copies of Illustrator (all version 22.0.1 (64-bit) in our workplace and on every other PC the artwork displays properly (with no black shapes).
Turning on 'Overprint Preview' on the troublesome PC fixed the issue.
On every other PC turning this option on or off has no effect.
If we create a new file in Illustrator on this troublesome PC then we don't experience any problems?
I have…1 voteI am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.Thanks
Anish Kumar
Illustrator Team -
GPU preview = poor quality in 22.1
Image quality is poor with GPU performance activated in 22.1: lines appear too thick, anchor points are left on screen when they should have cleared, random artifacts appear on screen for no apparent reason. Solution is either deactivated GPU performance (not acceptable) or toggling to CPU preview on every document every single time the document is opened (also not acceptable). Please work on a fix for this before releasing 22.1 to the public.
5 votes -
Character Panel doesn´t change fonts name
AI version: last one, 22.0.1
I typed the same words in 10 different fonts (all Google fonts), and they all look different of course, but when selecting them a second time, the font shown in the Character panel was always the same. I closed Illustrator and then it worked for few minutes, then the same issue appeared again.4 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Illustrator CC 22.0.1 Type Anti-Aliasing Issue
Illustrator CC 22.0.1 Type Anti-Aliasing Issue
1. The dropdown menu in the type window for anti-aliasing options is disabled seemingly at random.- The anti-aliasing dropdown menu in the type window allows me to designate a render setting to one type selection however, this setting also seemingly applies to all type on the document (i.e. I cannot apply "Sharp" to one text block and "Strong" to another).
4 votesNot sure this still happens with the latest builds. Can you check if this is still a problem?
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Placed .tiff file making vector image disappear
In my line of work we have "distresses" that we place over the vector image that we've created. The distresses are .tiff files and with the last update have began making the vector image disappear. When printed everything is fine. However most of the time we also have to export as a .png to send our customers a proof and we have to export several times before getting a .png we can use.
1 vote -
Carcoal feather Stroke instead of basic
Ai CC 2017, 2018; I was trying to create a circle with clean basic stroke style instead it keeps appearing as a charcoal feather stroke. I was working on Surface pro 4 while converting an image to vector. This doesn't happen on Pc or Mac.
1 voteHi All,
Please follow the steps mentioned by Sarah below. If your issue is still not resolved then please contact us on sharewithai@adobe.com
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Chrashed
When i try to change the color of something with the Touch Bar (Grayscale), it didn't change the color and crash the app many times i tried it.
1 vote -
Document as tabs does not work
Cannot get Open Documents as Tabs to work. If more than one document is open how can I switch between documents.
5 votes -
Stroke alignment out of bounds
When drawing objects on top of each other stroke points tend to go out of bounds and are not aligned with other objects in line. I don't know if this is bug or my settings messed but its annoying and would like to get it fixed or solution.
1 voteRequest to Contact Support ·AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
Surface pro 4, Illustrator and InDes
I am having problems running Illustrator CC and InDesign CC on my new Surface pro (Intel Core i7-7660U CPU 2,5GHz, 16,0 GB RAM). Usually the programs crashes on startup, and the crash is followed by an option to send a crash report. When trying to send the crash report, the crash report crashes! Only Randomly the programs open, but then it seems like the programs are running on wrong resolution. Have anyone else experienced these issues, and is there any fix?
1 vote -
Extended top and bottom of glyphs of variable fonts are not rendered
Vertically long glyphs with variable font are not rendered at the top and bottom. Please see attached file.
When the character size is small or when the zoom ratio is small, all rendering is done normally.26 votesCompleted (Comments Open) ·
AdminAvinash Singh Kotwal
(Principal Product Manager, Adobe Illustrator)
responded
I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Line distortion Issue
I am having this issue while designing in Illustrator. The example attached is only one area that is having this distortion. The smooth lines have little cuts out of them, but when I save it out it seems to be ok. It is very distracting and would like to know if there is a fix for it.
1 voteWe have no access to the Facebook link or Dropbox link you posted. Please email us screen shot on sharewithai@adobe.com
Meanwhile please also check if you are on macOSX 10.13 and are impacted by this: https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/20384572-high-sierra-macos-10-13-gpu-rendering-issues-wit
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