8135 results found

1. New File and Help Tabs Not Working

   This is not an idea, it's a bug in the system. The 'File -> New' command does not work. If I click 'File -> New', it brings up a new window that remains black and does nothing. I found a work around. If I check the use 'legacy "File New" interface' box In the 'Edit -> Preferences -> General' dialog, only then will it allow me to create a new document.

   I can, however, upon initially opening illustrator, create a new document. But say i'm working on a project and I want to create a new document with the 'File -> New' command. It does not work unless I use the work around that I explained previously.

   I'm also having similar problems with the help tab. Not a single command in the help tab works. If I click anything in the help tab, again, it opens a black screen that does nothing.

   This is not an idea, it's a bug in the system. The 'File -> New' command does not work. If I click 'File -> New', it brings up a new window that remains black and does nothing. I found a work around. If I check the use 'legacy "File New" interface' box In the 'Edit -> Preferences -> General' dialog, only then will it allow me to create a new document.

   I can, however, upon initially opening illustrator, create a new document. But say i'm working on a project and I want to create a new document with the 'File… more

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   2 comments  ·  User Interface  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Anish Kumar responded

   I am closing the ticket due to lack of response.
   Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
   Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

2. View > Rulers is labeled Hide Text Threads

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   1 comment  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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3. When maximizing Illustrator it extends beyond the screen borders.

   I have a vertical dual monitor setup. At one time it was a horizontal setup, but that was in prior versions before version 22.0.1 64 Bit. Anytime I try to maximize on my 3840x2160 laptop monitor it will expand beyond the screen border. I have attached a screenshot. Only started happening since the last update. I have tried changing settings for my screens and within illustrator but it still doesn't seem to fix the issue. Can anyone help?

   Thanks,
   Aydia

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   0 comments  ·  User Interface  ·  Edit…  ·  Delete…  ·  Admin →
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4. Adobe Illustrator Hidden Layers Show In InDesign

   When layered files are placed from Illustrator into InDesign, the files in InDesign show the Illustrator hidden layers. If you're not careful, the files can be presented incorrectly. The only fix I have seen is to resave the Illustrator file, then delete and import the image again in InDesign with the layer options selected. Review each layer before confirming the image placement.

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   11 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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5. X- Y-coordinates are not aligning

   When attempting to align two existing points by typing in an exact measurement for x- y-coordinates, they do not align on screen. When the measurements typed in are the exact same, they are NOT aligning on the screen. This is making it quite difficult to refine shapes.

   3 votes

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   2 comments  ·  Tools  ·  Delete…  ·  Admin →
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6. Non-persistant Align To bug is back, Constant Crashes, Etc.

   Non-persistant Align To bug is back, Constant Crashes, Etc. And, I had to reset ever preference after upgrading AI. I don't understand. I was given a fix for AI to install, then the update for AI has the same bugs and whatever. Why Does AI crash all the time, now? It's like, oh no, I did something, time for AI to crash. Why don't you all observe the application being used for something besides overlaying circles?

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   0 comments  ·  Performance  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

7. type/color changes having difficulty taking

   v.22.0.1 64-bit on win 10
   never had these issues before today, but basically some changes are selectively not taking, are reverting back to previous. 2 examples:

   1. changed type font from Clyburn to Hummingbird (from Tk), change takes, saved work, then went to move type and reverts to Clyburn. so copied layer with Hummingbird, locked it, hid it, then made change, still switched back. closed/rebooted Illustrator, was back in Clyburn. however, made change and it finally took, however could not change between Hummingbird Regular and Bold.

   2. working with ellipses in a logo in CMYK. placed ellipse with gradient stroke. copied layer, copied hex code of 1 color from gradient, applied that color to the copied ellipse, but it put another similar tone. so i verified i had the correct layer selected, went to appearance panel, shift-clicked the stroke color again and this time input the CMYK percentage values, verified the new values took in all 4 fields, butt it stayed the old undesirable color.

   these frustrating issues never occurred when using previous versions of Illustrator on both Mac and PC since CS4, CS5, CS5.5, CS6, CC15, and CC17, so i'm pretty sure it's not me but CC18.

   v.22.0.1 64-bit on win 10
   never had these issues before today, but basically some changes are selectively not taking, are reverting back to previous. 2 examples:

   1. changed type font from Clyburn to Hummingbird (from Tk), change takes, saved work, then went to move type and reverts to Clyburn. so copied layer with Hummingbird, locked it, hid it, then made change, still switched back. closed/rebooted Illustrator, was back in Clyburn. however, made change and it finally took, however could not change between Hummingbird Regular and Bold.

   2. working with ellipses in a logo in CMYK. placed ellipse with gradient stroke. copied layer,… more

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   0 comments  ·  Performance  ·  Edit…  ·  Delete…  ·  Admin →
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8. SVG text export failure

   Illustrator 22.0.1 cannot export text layer names to SVG, which seriously impairs our SVG processing pipeline. Tested on both Mac and PC.
   To reproduce:
   • Create a blank document
   • Create a new text object with the Type tool
   • Give the text object a name in the Layers control panel
   • Export to SVG, setting Object IDs to "Layer Names"

   The resulting SVG code will contain a <text> entity, but without its "id" attribute!

   7 votes

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   5 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

   We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
   Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
   Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
   Adobe. Make It an Experience.

9. Possible bug: Crash after script runs... runs OK in ESTK.

   I believe this might be a bug since it crashed Illustrator rather than the script crashing gracefuly.

   I have a script which, when completed, crashes Illustrator. The script runs fine when ran from within the ESTK but crashes when ran from the AI File->Scripts menu. Attached is the crash log. I cannot post the script itself here but am willing to send it to an Adobe employee privately if needed.

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   2 votes

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   3 comments  ·  SDK and Scripting  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   Thanks for sharing the script, we are able to repro the issue at our side & have forwarded it to the engineering team for further isolation.

   With Best Regards,
   Raghuveer

10. When I try to save a file, I am told my file is a "read only" copy

    I use Illustrator version 20.0.0 (2015.3)

    I have not experienced this problem until very recently.

    After I have saved a file, when I make changes to it that I want to save, I am told I cannot, as it is a read-only copy.

    I have already checked the properties of my file, and it is NOT "read-only."

    1 vote

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    0 comments  ·  File Save, Import and Export  ·  Edit…  ·  Delete…  ·  Admin →
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11. Illustrator CC 2018 - CEP 8 HTML Extension Resize Issue

    We are experiencing resizing issue in the latest CEP version. Our extension allows user to resize extension's window, however whenever any navigation occur, window size resets. Problem exists in Illustrator CC 2018 (22.0.1), everything is working fine in previous version (CC 2017).
    We already tried different geometry settings and extension UI types, but problem persists and seems to be related to engine itself.

    We successfully reproduced this issue with official git hub sample extension. Steps to reproduce:
    1. Open sample extension with debug mode enabled
    2. Resize window
    3. Change window location in console to any other page
    4. After navigation, extension window size will reset

    For now, the only working workaround we've got is to save window size and resize it after each request. However, this solution isn't very elegant as window still moves it's position to default one.

    We are experiencing resizing issue in the latest CEP version. Our extension allows user to resize extension's window, however whenever any navigation occur, window size resets. Problem exists in Illustrator CC 2018 (22.0.1), everything is working fine in previous version (CC 2017).
    We already tried different geometry settings and extension UI types, but problem persists and seems to be related to engine itself.

    We successfully reproduced this issue with official git hub sample extension. Steps to reproduce:
    1. Open sample extension with debug mode enabled
    2. Resize window
    3. Change window location in console to any other page
    4. After… more

    11 votes

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    2 comments  ·  SDK and Scripting  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

12. illustrator crashes when using surface pen to draw

    as soon as i use Illustrator to draw using my surface pen on my surface 4 pro illustrator crashes. it did this to me in the trail of cc 2018 however i assumed it was because of the trail version. i subscribed to cc 2018 a few days ago to draw and i haven't been able to draw with my tablet. mouse seems to work but as soon as i use a brush with my surface pen it crashes and will not allow me to generate a crash report as it stays gray forcing me to restart my computer.

    31 votes

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    38 comments  ·  Performance  ·  Delete…  ·  Admin →
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    Done (Available in Beta)  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Raghuveer Singh [10:04 AM]
    Hello,

    Please accept my sincere apology for the inconvenience and disappointment the issue has caused. We do test our products thoroughly including running it through multiple beta testers and we really regret that this issue slipped past our quality checks.
    We have a fix and is available in the pre-release build. Please visit https://adobe.ly/1o2SDsg and get the latest build for version 23.0.5 (Build 2). While the build is prerelease this build is still of production quality. Please feel free to use/recommend it for your day to day activity.
    We would appreciate if you can give us the feedback on the correctness of the fix by pressing the Thumbs up button on the UserVoice page.

    Regards,
    Raghuveer Singh | Sr. Software Product Quality Specialist | Illustrator Team
    Creativity is all around you.

13. Scroll zoom not working

    When I zoom in using alt + scroll down, the canvas jitters; it zooms out then in.

    5 votes

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    3 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

14. Pencil automatically goes to no color

    Hi, everytime I draw a line with the pencil tool and have the fill with a color ex: black it automatically goes to no color. This randomly just started happening to me.

    1 vote

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    1 comment  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

15. separator preview

    everytime I open CC2018 I get a dialog box where I need to disable the "separator preview" plug-in

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    0 comments  ·  Launch  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

16. Expanding strokes lose ability to scale equally

    After expanding a stroke, when I shift + transform and scale, it does not scale equally on all sides.

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    1 vote

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    0 comments  ·  Snapping  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Thanks & Regards,
    Raghuveer Singh

17. Zero X and Y coordinates don’t match the artboard

    when making a file exact art size. Trying to snap to my
    X=0
    Y=0

    the Transform pallet says i'm at 0 & 0 but clearly i am not and once i click off everything then re-select everything again i can make it 0&0. I am in a pre-press production setting and this slows down my whole process. Also the Align to Artboard selection is a huge problem.

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    2 votes

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    2 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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18. Eyedropper wants to convert everything to text color?

    I have several elements that need to be colored the same way. After coloring the first one, I'm trying to color pick it to color the others... only as soon as I hover over the previously colored object a T appears next to the eyedropper and it colors the object black, regardless of the color I click on with the tool.
    
    There is NO text on the page!

    I cannot find anything that addresses this problem, and I'm wasting a lot of time trying to figure it out.

    2 votes

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    1 comment  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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19. Smart guides does not align to compound shapes.

    Smart guides do not align to compound shapes.

    3 votes

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    0 comments  ·  Snapping  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

20. Left Mouse Button Single Click Acts Like Double Click

    This only seems to happen in Adobe Illustrator CC 2018 and Adobe Bridge. I'll single click on a file to select it and it will open as if it has been double clicked. This happens intermittently. I've checked all the mouse settings and nothing has changed.

    5 votes

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    0 comments  ·  Performance  ·  Delete…  ·  Admin →
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