7703 results found

1. Strokes on text container disappear with transform effect.

   https://forums.adobe.com/message/9763703#9763703

   Create a text box.
   Deselect it.
   Direct select the container path.
   Give it a stroke.
   Select the text box and apply the Tansform effect.
   Stroke disappears.
   Delete the Transform effect.
   Stroke appears.

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   0 comments  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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2. Create New Button Does Nothing

   I'm using OS X El Capitan with a multi display setup, comprising of two monitors and a Wacom Cintiq. Sometimes with multiple desktops and multiple monitors popup windows will open in strange places and I have to find them-- however I've gotten rid of my extra desktops and tried to replicate the problem running a single monitor and it persists.

   Neither Premiere nor Photoshop have this issue.

   Illustrator opens up fine, but when I get to the prompt to open a recent project or create a new one, everything works except clicking "Create New" doesn't do anything. Of course I can open another project, save a copy, and edit the parameters to get the setup I want in a new file, but that's tedious and shouldn't be necessary.

   Uninstalling and reinstalling didn't help.

   Any ideas?

   I'm using OS X El Capitan with a multi display setup, comprising of two monitors and a Wacom Cintiq. Sometimes with multiple desktops and multiple monitors popup windows will open in strange places and I have to find them-- however I've gotten rid of my extra desktops and tried to replicate the problem running a single monitor and it persists.

   Neither Premiere nor Photoshop have this issue.

   Illustrator opens up fine, but when I get to the prompt to open a recent project or create a new one, everything works except clicking "Create New" doesn't do anything. Of course I… more

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   0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Anish Kumar responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

3. Zoom lagging & Overal Speed Issues

   BUG. Files with any substance (not just plain squares) but normal large files are slow and laggy.

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   Request to Contact Support  ·  0 comments  ·  Performance  ·  Delete…  ·  Admin →
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4. grabbing tiny things

   BUG!!!!! not a new idea quit trying to shirk responsibility by calling flaws "new ideas!" It feels like im dealing with a con man or something

   you cannot grab menus and move them because you made no place to grab so you have to close it just to move !

   the 4 bezier curve tools use to be easy to to expand to a tear off then you made it a little harder because you had to grab the top of the bar, then you made it harder by putting the tiny little grabber bar an inch away and even smaller. I know no one who program the software actually uses it or you would know it is a repetitive motion nightmare. The most strenuous thing is having to move tiny increments and click on tiny little things you can barely see and every revision it gets worse and worse.

   Snap to point doesn't work and it should be snap to guides too
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   BUG!!!!! not a new idea quit trying to shirk responsibility by calling flaws "new ideas!" It feels like im dealing with a con man or something

   you cannot grab menus and move them because you made no place to grab so you have to close it just to move !

   the 4 bezier curve tools use to be easy to to expand to a tear off then you made it a little harder because you had to grab the top of the bar, then you made it harder by putting the tiny little grabber bar an inch away and even… more

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   1 comment  ·  Tools  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html .

   Thanks & Regards,
   Raghuveer Singh

5. Small Caps no longer working as it should

   Illustrator 2017.1.0. Setting the Small Cap percentage no longer works for some fonts. They seem to have their own default setting that is unaffected by changing the percentage in the Document Setup window. In the attached example, Small Caps is set to 90%. In the first two font examples, you can see it's nowhere near that. If I change the setting, the bottom word will change but the top two remain the same. This is terrible!!

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   1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   Illustrator uses real Small Capitals when a font has specialized glyphs for that, just like these two top fonts used in the test file.

   When a font does not have true small caps, they get faked using the value from Document Setup.

6. Can't change size of stroke

   Can't change size of stroke

   4 votes

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   2 comments  ·  Strokes  ·  Delete…  ·  Admin →
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7. Sluggish tool bar

   You mean "fix" illustrator this is a problem not a new idea.

   1. When you try to change to the second tier in the tool bar (i.e. from rotate to mirror there is a long lag. It used to be so easy you just slide over now you have to hold the mouse on the thing for 3 seconds and the it pops over to the side then you have to scroll over and release. Why did you make it slower in the most recent version when it worked fine for years?

   2. can't toggle to minus Magnifying glass tool with option key. After just fiddling with a few combinations it works but not at first, every time/

   You mean "fix" illustrator this is a problem not a new idea.

   1. When you try to change to the second tier in the tool bar (i.e. from rotate to mirror there is a long lag. It used to be so easy you just slide over now you have to hold the mouse on the thing for 3 seconds and the it pops over to the side then you have to scroll over and release. Why did you make it slower in the most recent version when it worked fine for years?

   2. can't toggle to minus Magnifying glass tool with option… more

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   1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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8. Proof Colors preview doesn't work on GPU (NVidia), only CPU

   Illustrator CC 2017 version 21.1.0 (64 bit)
   Dual Nvidia GTX 1060 cards, 6 GB VRAM (Not SLI)
   Intel Core i7-6700K @ 4.00 GHz

   Proof Colors preview doesn't work with GPU rendering, only on CPU.

   Basically, when using GPU rendering, turning on Proof Colors and changing the proof setup to Simulate Paper Color, for example, does absolutely nothing. Document is in CMYK color mode, simulating SWOP 2, with simulate paper color activated.

   When I change to CPU rendering, this works as expected. GPU rendering in InDesign and Photoshop also works as expected.

   I've tried deleting Illustrator preferences, restarting, etc.

   7 votes

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   5 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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9. Eyedropper picks wrong CMYK colors from image's RGB preview in CMYK document

   I observe that AI's eyedropper picks color not directly from a raster image, but from it's preview, but I think it's terribly wrong, especially when you pick a color from a CMYK image placed inside of a CMYK document, and get some mutated color instead of ground truth.

   For example, I have a photo blended into a single colored background and I don't remember which one exactly. I pick this color with the eyedropper inside AI to match the image’s edge with the vector background ...and it almost looks OK, but when it's printed, the mismatch is quite visible.

   Other people, whose designs I dissect quite often, seem to forget or more likely don't know about AI picking colors (because it's not natural), and if I don't find it, I got all the blame.

   I observe that AI's eyedropper picks color not directly from a raster image, but from it's preview, but I think it's terribly wrong, especially when you pick a color from a CMYK image placed inside of a CMYK document, and get some mutated color instead of ground truth.

   For example, I have a photo blended into a single colored background and I don't remember which one exactly. I pick this color with the eyedropper inside AI to match the image’s edge with the vector background ...and it almost looks OK, but when it's printed, the mismatch is quite visible.

   Other… more

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   28 votes

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   11 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   Hi,
   Thanks for reporting this issue.
   We are able to reproduce this issue and investigating this further.
   Regards
   Ankit Goyal
   Illustrator Team

10. Expanding stroke on small objects seem to omit points in result

    A very small ellipse, after its stroke is expanded, looses its lower inner point and the curviness changes visually. Please see the test file and the animation attached.

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    18 votes

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    0 comments  ·  Strokes  ·  Delete…  ·  Admin →
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11. Resize handles offset from selection

    For some reason, all of my resize handles are offset from the actual object that's selected. I'm not sure what causes this problem, but it makes the entire app very difficult to use.

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    1 vote

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12. Illustrator won't open more than one file at a time.

    I have version 21.1.0 (64 bit) running on Windows 10 (more system details in attached png). I am not able to open more than one file at a time. What happens:

    1. I open a file.
    2. I double click to open another AI file (other file opening methods have same results).
    3. Nothing happens. One file remains open. I might see the spinner mouse for a sec but the second file never opens.
    4. If I try to close the first file, leaving Illustrator open, and open a new file, Illustrator becomes unresponsive and I have to close it via the Task Manager.

    -So every time I need to open a new file I have to completely close Illustrator and restart it.

    -My co-worker with the exact same set up has the same issue.

    -We're been experiencing this issue for at least a few months.

    I have version 21.1.0 (64 bit) running on Windows 10 (more system details in attached png). I am not able to open more than one file at a time. What happens:

    1. I open a file.
    2. I double click to open another AI file (other file opening methods have same results).
    3. Nothing happens. One file remains open. I might see the spinner mouse for a sec but the second file never opens.
    4. If I try to close the first file, leaving Illustrator open, and open a new file, Illustrator becomes unresponsive and I have to close it via the Task Manager.

    … more

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    3 votes

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    6 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at sharewithai@adobe.com or any of the other support channels.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

13. Hitting Enter/Return to confirm after modifying values (Stroke, Opacity, Etc) in the Top Toolbar Opens a Move Dialog Box Instead

    When modify values such as opacity in the toolbar, i have always hit enter/return to confirm changes. As of recently however, this now opens a Move dialog box instead of submitting my changes. (See the attached gif for an example)

    If there is something wrong about my workflow please let me know, but I don't currently see any other way of confirming these types of minor edits.

    After several rounds of cancelling the move dialog, the changes will miraculously go through, but there doesn't seem to be any rhyme or reason as to why. As you can imagine, this is incredibly frustrating and has slowed my productivity to a crawl.

    When modify values such as opacity in the toolbar, i have always hit enter/return to confirm changes. As of recently however, this now opens a Move dialog box instead of submitting my changes. (See the attached gif for an example)

    If there is something wrong about my workflow please let me know, but I don't currently see any other way of confirming these types of minor edits.

    After several rounds of cancelling the move dialog, the changes will miraculously go through, but there doesn't seem to be any rhyme or reason as to why. As you can imagine, this is… more

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    3 votes

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14. Illustrator doesn't find color profile, which are shown in Indesign

    Hi everybody,

    I installed an eci color profile (pso-coated_v3) on my windows 10 computer (right-mouse-click, then install). In Photoshop CC and Indesign CC everything is fine, so it is installed correctly. But the new profile isn't shown in Illustrator CC.

    I reopened Illustrator and also de- and reinstalled it...

    Does anybody has got an idea, why the new profile doesn't show in in the color-settings of Illustrator?

    Thanks a lot!

    Best wishes
    Rene

    2 votes

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    5 comments  ·  Other...  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    An installed color profile can be accessed and used like this:

    Edit > Color Settings: Working Spaces, CMYK: choose the profile you need.

    Then go to Edit > Assign Profile and set it.

15. Illustrator CC 2017 crashes when i copy paste anything from it

    When i try to copy paste anything from the Illustrator, It crashes.
    1. I use the latest Illustrator CC 2017
    2. For example i draw a cube
    3. I open the Photoshop as well
    4. Back to Illustrator and copy the cube and try to paste into the photoshop but the Illustrator crashes.
    5. I reinstall it and rebooted the PC of course but nothing changes
    6. Honestly if i push the "CTRL-C" within Illustrator it crashes asap, so i cannot copy/paste anything within the AI.

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    6 votes

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    17 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
    This link will help you gather information before you call up support: https://helpx.adobe.com/illustrator/kb/crash-next-steps.html

16. Surface Pro GPU Issues

    Hello. Been having problems with fonts showing up with 'scratched' edges on Illustrator CC. I've cleaned up caches including font cache and have installed previous Illustrator version 15.3 and still the same issue. Please see attachment to view problem.

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    11 votes

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    17 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

    This issue is fixed by Intel in their latest driver update (15.46.02.4729 – released on 11 JUL 2017 ) available at – https://downloadcenter.intel.com/download/26941/Graphics-Intel-Graphics-Driver-for-Windows-15-46-?product=88358

    This update cannot show up driver search, as it might take some time for Microsoft to get it integrated in their Surface Pro driver updates. Microsoft prevents installing driver directly from Intel if you try the installer directly, however latest driver from Intel can be installed with steps listed in section “Update video adapter device drivers” > “Intel (Surface Pro devices)” in below link

    https://helpx.adobe.com/illustrator/kb/illustrator-gpu-performance-driver-update.html

17. Can't create new artwork

    new button and menu item just start dialog box so can't create any new artwork from scatch

    2 votes

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    0 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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18. Application crash when copy/pasting SVG paths

    I have several logos that were created in Inkscape and saved in SVG format that I now need to edit in Illustrator. However even after re-saving them as AI files, any attempt to copy/paste any part of the SVG paths from the logo results in an immediate application crash.

    Adobe Illustrator CC (latest) Windows 10 64bit

    Steps:
    1. Open the attached AI file (which was converted from SVG by opening then saving in Illustrator).
    2. Select any part of the logo.
    3. Copy using Edit -> Copy or CTRL+C
    4. Paste using Edit -> Paste or CTRL+V
    5. The application will crash immediately or very shortly afterwards.

    I have several logos that were created in Inkscape and saved in SVG format that I now need to edit in Illustrator. However even after re-saving them as AI files, any attempt to copy/paste any part of the SVG paths from the logo results in an immediate application crash.

    Adobe Illustrator CC (latest) Windows 10 64bit

    Steps:
    1. Open the attached AI file (which was converted from SVG by opening then saving in Illustrator).
    2. Select any part of the logo.
    3. Copy using Edit -> Copy or CTRL+C
    4. Paste using Edit -> Paste or CTRL+V
    5. The application… more

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    2 votes

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    1 comment  ·  Other...  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at sharewithai@adobe.com or any of the other support channels.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

19. Fonts Slow EVERYTHING Down

    Fonts are the slowest feature in programs from MS Office to Adobe. This problem just caused me to lose work because AI shut down while trying to figure out how to manage a standard font with which I was working. Thanks for nothing AI and your simpleton font generators. You're fired.

    3 votes

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    0 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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20. Unable to group

    Unable to group something together. It give me the option to group but when I click it nothing happens, please update Illustrator there are too many glitches now.

    Kind Regards,

    Liam

    5 votes

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    Request to Contact Support  ·  Anish Kumar responded

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.