8136 results found

1. Playing scripts via action with no open documents

   Running scripts via an action only appears to work if there is at least one open document.

   Steps:
   1. Create a simple script (such as app.documents.add)
   2. Save to Illustrator scripts folder.
   3. Record to action via 'Insert Menu Item'
   4. Make sure no documents are open
   5. Play action. Illustrator displays the message 'The object <ScriptName> is not currently available.'

   If you run the script via File > Scripts, it runs normally. I don't think this should be expected behaviour; if the menu command runs the script, the action should too, regardless of whether or not there is an already open document.

   Running scripts via an action only appears to work if there is at least one open document.

   Steps:
   1. Create a simple script (such as app.documents.add)
   2. Save to Illustrator scripts folder.
   3. Record to action via 'Insert Menu Item'
   4. Make sure no documents are open
   5. Play action. Illustrator displays the message 'The object <ScriptName> is not currently available.'

   If you run the script via File > Scripts, it runs normally. I don't think this should be expected behaviour; if the menu command runs the script, the action should too, regardless of whether or not there is an… more

   9 votes

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   2 comments  ·  SDK and Scripting  ·  Delete…  ·  Admin →
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2. "Preview in Browser" resets to Safari

   "Preview in Browser" option in save for web window is resets to Safari everyday(After restart). Several times I tried selecting Google Chrome and set as default in browser menu, but chrome is getting removed from the browser menu automatically after I restart the Illustrator.

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   3 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  Ashutosh Chaturvedi responded

   Please contact Apple support. macOS controls the default browser setting. You can validate the default browser by double clicking any html file on your system.

3. showing an extra art-board which doesn't really exist

   It is showing an extra art-board which doesn't really exist,

   Illustrator 2017 ME

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   0 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

4. Selecting list view does not change from grid view in "Start" screen.

   v22.0.1

   Selecting "list" view in the "start" window does not change the view. Have restarted numerous times. Not a big deal, but annoying when I need to see full file names (which are truncated in grid view).

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   0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   The issue no longer happens in the latest versions of Illustrator.

   If it still happens for you — please comment back with details.

5. rasterize losing detail

   When rasterizing vectors mixed wither rasters detail is severely degraded.

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   2 votes

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   1 comment  ·  Tools  ·  Delete…  ·  Admin →
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6. Laggy Performance with Rulers turned on

   Enabling rulers degrades AI performance, especially with regards to Smart Guides and object mouseover highlighting.

   The effect is the same whether GPU preview or CPU preview is used.

   Attached is a sample file with a few hundred rectangles.

   With Rulers off, mousing over the objects results in immediate highlighting of every object, and immediate Smart Guide anchor/path annotations.

   With Rulers on, mousing over results in missing highlights - AI can't keep up and only displays highlights and annotations intermittently.

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   15 votes

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   7 comments  ·  Performance  ·  Delete…  ·  Admin →
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7. Item on Selection Menu repeated in the dropdown list

   I actually using the the spanish version and is there a repeated name for menu option "Object" and it seems to be useless.

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   1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   No longer happens in latest versions.

   If you have a similar problem still, please comment back.

8. Since updating Illustrator to CC 2018 it runs worse than before

   Illustrator lags, it crashes. Creative Cloud sucks. Looking to switch over to CorelDraw. That's all I have to say. I'm annoyed and frustrated with Adobe since switching to CC.

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   1 comment  ·  Performance  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please get in touch with us thorugh support channels – https://helpx.adobe.com/support.html .

   Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

9. Replace Symbol widget missing from new Properties Panel - Needs Consistent Behavior

   Maybe I'm missing something, but if I have a symbol sitting on an artboard, the Properties Panel will have the "Replace Symbol" drop-down widget so that I can easily change it.

   However - if that same symbol is grouped, or displayed under a clipping mask - direct-selecting it (Control + Click) - this option will be missing from the Properties panel.

   CC 2017 did not behave this way - and the toolbar at the top of the window would always show this option when a symbol was selected. For users who utilize a lot of symbols within working files, or has to group things, makes replacing a symbol way more difficult than it was in CC 2017, and seems to be an enormous step backwards in terms of usability.

   Can this be fixed so that it shows up consistently?

   Illustrator Version: CC 2018 22.0.1 - 64-bit

   Maybe I'm missing something, but if I have a symbol sitting on an artboard, the Properties Panel will have the "Replace Symbol" drop-down widget so that I can easily change it.

   However - if that same symbol is grouped, or displayed under a clipping mask - direct-selecting it (Control + Click) - this option will be missing from the Properties panel.

   CC 2017 did not behave this way - and the toolbar at the top of the window would always show this option when a symbol was selected. For users who utilize a lot of symbols within working files, or… more

   3 votes

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   0 comments  ·  Properties Panel  ·  Delete…  ·  Admin →
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10. Charts and Graphs: x-axis number values shift when revising data in a bar graph

    When reconfiguring a bar chart with new data (as opposed to creating a new chart), the values at the bottom x-axis will shift on their y-axis, or in other words, their baseline will shift.

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    5 votes

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    2 comments  ·  Other...  ·  Delete…  ·  Admin →
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11. Dropdown menu cut off

    When trying to interact with the drop down menus those that are particularly long (and by that I mean it takes up the whole length of the screen) I can't access any features below the cut off. The most problematic instance of this phenomenon is in Windows drop-down because it cuts off at Pathfinder. The list goes in alphabetical order which means I can no longer access my swatch panel. I can't add it to me workspace. This is the same for all work panels after pathfinder; symbols, stroke, transparency, and so on.

    I'm working with Adobe Illustrator CC 2017 21.1.0

    When trying to interact with the drop down menus those that are particularly long (and by that I mean it takes up the whole length of the screen) I can't access any features below the cut off. The most problematic instance of this phenomenon is in Windows drop-down because it cuts off at Pathfinder. The list goes in alphabetical order which means I can no longer access my swatch panel. I can't add it to me workspace. This is the same for all work panels after pathfinder; symbols, stroke, transparency, and so on.

    I'm working with Adobe Illustrator CC 2017… more

    3 votes

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    4 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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    AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    As stated in a comment, this can happen on Windows if the taskbar is docked at the top. If this is something that happens for you too — pleased add a vote and comment.

12. Properties panel contents scaling and freezing

    The contents of the Properties panel is scaling down to tiny sizes. It doesn't reset until you quit and reopen Illustrator (CC 2018).

    The scaling happens with ⌘+scroll while hovering on the panel. The contents will scale up or down as long as you are holding the ⌘, but if you let it go while the contents are scaled down the panel with freeze at that scale and won't respond to ⌘+scroll anymore. The panel's functions still seem to work fine after this.

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    6 votes

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    Need More Info  ·  8 comments  ·  Properties Panel  ·  Delete…  ·  Admin →
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13. editing type creates a new box of type

    When editing type clicking on other part of the sentence creates a new box of type instead of putting the cursor in the place I will like to edit.

    3 votes

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    1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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14. Blending mode in text box not saved in the file

    Adobe Illustrator 22.0.0, Mac OS 10.11.6 - Extensis Universal Type Client user:

    I am experiencing a very troublesome bug:
    - make a text box with a few lines
    - put a backgrund coloured object under it, so that multiply blending can be shown up easily when applied
    - apply a blending mode (such as multiply) to the second line only; now you have a single text box where the first line is normal, the second is in multiply mode
    - save the file
    - re-open it: the multiply text line has reversed to normal mode

    This also happens if you apply a second fill in the aspect palette and made it multiply (or other blending modes).

    Adobe Illustrator 22.0.0, Mac OS 10.11.6 - Extensis Universal Type Client user:

    I am experiencing a very troublesome bug:
    - make a text box with a few lines
    - put a backgrund coloured object under it, so that multiply blending can be shown up easily when applied
    - apply a blending mode (such as multiply) to the second line only; now you have a single text box where the first line is normal, the second is in multiply mode
    - save the file
    - re-open it: the multiply text line has reversed to normal mode

    This also happens if you… more

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    0 comments  ·  Other...  ·  Edit…  ·  Delete…  ·  Admin →
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15. Grid snapping don't work on an internal point

    It's not really Smart Guides, take a path drawn freely. After activating the grid, if you want to align an internal point of the path to a point grid you can't. The magnetism applies only on a bounding box of the path, not on the point you show.

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    7 votes

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    17 comments  ·  Snapping  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Fixed in 24.1.1

16. Visual Bug

    Updated to latest release of Illustrator, opened a PDF to encounter the bug shown in attached screenshot.

    Windows 10
    NVidia 980

    Hasn't appeared in any other file.

    Bug is related to text that appears missing at bottom of PDF (three lines worth is blank), and disappears when I zoom into 300%.

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    3 votes

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    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

17. Sudden problem with embedded bitmaps

    I use embedded bitmaps for additional texture in my illustration. Since recently updating to the newest version of Adobe Illustrator CC, suddenly I am encountering a lot of problems with these-- they print irregularly, and create glitches when saving to some formats, like pngs. I have never encountered problems like this before.

    6 votes

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    0 comments  ·  Other...  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

18. Menu Issues

    MacOS High Sierra 10.13.1
    Illustrator 22.0.1

    When the Application Frame is disabled, the menu items are displayed incorrectly. The "View" menu is attached.

    I have reset the preferences and the menus seemed to work fine, but when I disabled the application frame, they went crazy again.

    Also discussed on Twitter with Customer Care. https://twitter.com/scottzirkel/status/928392054660530176

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    1 vote

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    0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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    Under Review  ·  Raghuveer responded

    Hi Scott,

    Thanks for reporting the issue. Illustrator team appreciates this.

    We are able to repro this issue at our end.

    With Best Regards,
    Raghuveer Singh

19. Can't save preview - error notice |

    after simply saving an illustration
    i get this error.
    It seems i get it across both my systems
    uninstalled and reinstalled illustrator (AiCC18)
    i still get it...
    seems to not affect the files them selves...(all seems well)
    Just seems to be a bit anoying...

    kai
    †

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    6 votes

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    4 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    The issue seems to be file corruption, our support should be able to recover some of the information when you contact them. A file normally corrupts when the disk is not available during file wrote or when Illustrator crashes. We also do not support network drives which is prone to file corruption when writing large files.
    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

20. Image File open but not showing up

    When using the latest version of Illustrator cc I open vector images the image file opens however it is not visible, I do get visibility briefly when the file is shut down or resized from maximised within the program. It is only a fleeting view and disappears again when reopened or maximised?

    2 votes

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    Resolved (Comments Open)  ·  2 comments  ·  Other...  ·  Delete…  ·  Admin →
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