7941 results found

1. Adding assets to Asset Export

   Illustrator 2018 is not letting me create a single asset from ungrouped layers. In the previews version the functionality was simple, you just select as many ungrouped layers and it would create a single asset.

   Is this is a new fancy bug?

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   1 comment  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  Anish Kumar responded

   Hi Paul,

   You can create single asset from un-groupped layers by holding Opt/Alt key while adding the asset.

   This is intended change in behaviour in Illustrator 2018, creating multiple assets in a single add operation was not possible earlier.

   Thanks
   Anish

2. Libraries panel goes unresponsive or displays oversized icons

   Tee rendering of this panel is incorrect, it doesn't let me align it properly with other panels.
   Items in the panel are rendered large.

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   10 comments  ·  Cloud, Libraries  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

   I am closing the ticket due to lack of response.
   Please get in touch support using any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
   Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

3. The file saved in eps (cs 2) format in CS 6 can not be opened from CS 2.

   The file saved in eps (cs 2) format in CS 6 can not be opened from CS 2.

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   0 comments  ·  File Save, Import and Export  ·  Edit…  ·  Delete…  ·  Admin →
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4. CC 2018: Objects on top of textframes are no longer selectable

   I made a clear video to illustrate this (annoying) bug.
   My colleague has not yet updated Illustrator and is using the latest 2017 version.
   I have updated to 2018.

   https://www.youtube.com/watch?v=h1bUmXCcssg

   In the video you see:
   - On notebook 1: I created a textfield with rectangle on top. I can select the textframe and the rectangle on top easily. They are on the same layer.
   - On notebook 2: I did the exact same, but it has become impossible to select the rectangle.

   I cannot imagine this is done on purpose.
   I understand that I would not be able to select the rectangle if it was below the textframe, but not if it's on top....

   Hope to hear from you

   I made a clear video to illustrate this (annoying) bug.
   My colleague has not yet updated Illustrator and is using the latest 2017 version.
   I have updated to 2018.

   https://www.youtube.com/watch?v=h1bUmXCcssg

   In the video you see:
   - On notebook 1: I created a textfield with rectangle on top. I can select the textframe and the rectangle on top easily. They are on the same layer.
   - On notebook 2: I did the exact same, but it has become impossible to select the rectangle.

   I cannot imagine this is done on purpose.
   I understand that I would not be able to select… more

   4 votes

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   3 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

   We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
   Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
   Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
   Adobe. Make It an Experience.

5. Non printable layers / Template Layer name no longer show in italics in illustrator CC 2018

   Non printable layers / Template layer name no longer show in italics in illustrator CC 2018

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   92 votes

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   38 comments  ·  User Interface  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

   We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
   Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
   Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
   Adobe. Make It an Experience.

6. Touch Bar Color Controls are Broken

   Touch bar controls do not change the color of objects when using sliders, and swatches save to touch bar but not to actual swatches panel. Cannot delete swatches from Touch Bar.

   MacBook Pro Late 2016 + Latest MacOS

   5 votes

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   Under Review  ·  2 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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7. Sizing Glitch

   I have updated my Photoshop and Illustrator programs but when I boot them up to see the home screen where I would like to see "new" "open" and previous projects, I am greeted by a glitched window that, no matter what size I try to make it, will always fail to work. I have tried countless times and have only run into this problem with the new update. at first I had thought it was an issue with my monitor but soon realized that even with two different monitors hooked up (including the computer one) I get a glitched window box whenever I want to start a new file.
   Please address this, I have commissions to work on that are due.

   I have updated my Photoshop and Illustrator programs but when I boot them up to see the home screen where I would like to see "new" "open" and previous projects, I am greeted by a glitched window that, no matter what size I try to make it, will always fail to work. I have tried countless times and have only run into this problem with the new update. at first I had thought it was an issue with my monitor but soon realized that even with two different monitors hooked up (including the computer one) I get a glitched window… more

   1 vote

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   1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Anish Kumar responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

8. Can not make the Object > Transform > Reset bounding box command working
   2 votes

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   0 comments  ·  Selection  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

9. Non Functional Gradient Stroke along/across options when stroke is outside/inside

   make a box, add a gradient stroke, apply gradient across stroke, align stroke to outside - you can't button does nothing.
   so
   make a box, add a gradient stroke, align stroke to outside THEN click apply gradient across stroke...button is active but does nothing

   I have been reporting this bug and hoping for a fix for 4 years now. Going to give me back some of that money I have been giving you LOL?

   First post July 2013...

   https://forums.adobe.com/thread/1263557

   again July 2015
   https://forums.adobe.com/thread/1907689
   again
   Dec 2015
   https://forums.adobe.com/thread/2021452
   Nov 2016
   https://forums.adobe.com/thread/1247459
   Jan 2017
   https://forums.adobe.com/thread/2265213

   made bug reports each time, but always post to the forum so I have a record as well.

   make a box, add a gradient stroke, apply gradient across stroke, align stroke to outside - you can't button does nothing.
   so
   make a box, add a gradient stroke, align stroke to outside THEN click apply gradient across stroke...button is active but does nothing

   I have been reporting this bug and hoping for a fix for 4 years now. Going to give me back some of that money I have been giving you LOL?

   First post July 2013...

   https://forums.adobe.com/thread/1263557

   again July 2015
   https://forums.adobe.com/thread/1907689
   again
   Dec 2015
   https://forums.adobe.com/thread/2021452
   Nov 2016
   https://forums.adobe.com/thread/1247459
   Jan 2017
   https://forums.adobe.com/thread/2265213

   made bug reports each time, but always… more

   20 votes

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   6 comments  ·  Strokes  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   This is obviously not fixed and requires further inspection.

10. CC Libraries will not work

    I have tried a few of the temporary fixes and sometimes it would work but now it is just telling me that Something Went Wrong Initializing Creative Cloud Libraries. I use the libraries every day for work and it is very frustrating to have to open up an old document with the color I need just so I can use it. It will not work no matter what now.

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    2 votes

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    2 comments  ·  Cloud, Libraries  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

    I am closing the ticket due to lack of response.
    Please get in touch support using any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

11. Spacebar not working as quick Pan / Hand tool

    Spacebar has stopped working as hand tool as of 2018 update.

    418 votes

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    510 comments  ·  Tools  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Hi,

    Thanks for the information provided to the Illustrator team.
    We are able to reproduce this issue at our end and the engineering team is currently isolating this issue further to get to the root cause.

    With Best Regards,
    Illustrator Team

12. Can't assign keyboard shortcut to Properties panel

    It is not possible to assign a keyboard shortcut to the new Properties panel because it does not appear in the Edit>Keyboard Shortcuts dialogue.

    2 votes

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    7 comments  ·  User Interface  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  Anish Kumar responded

    Hi,

    This has been fixed in recent release. Please upgrade to latest version of Illustrator to get the fix.

    Thanks
    Anish Kumar
    Illustrator Team

13. Stroke size goes nuts under 1pt sizes

    When drawing a regular line with pen tool and changing the size of the stroke to less than 1pt, it automatically switches to sizes higher than 1pt.
    For example, if I want my stroke to be 0.5 pt, and if I select it in a dropdown menu, it will automatically turn into 5pt stroke and that will also be applied on the line. Same thing when entering the value manually with the keyboard - entering 0.5 will automatically convert into 5 and change the stroke to be thicker instead of making it thinner. This only started happening in the newest update of Illustrator - Fall 2017

    When drawing a regular line with pen tool and changing the size of the stroke to less than 1pt, it automatically switches to sizes higher than 1pt.
    For example, if I want my stroke to be 0.5 pt, and if I select it in a dropdown menu, it will automatically turn into 5pt stroke and that will also be applied on the line. Same thing when entering the value manually with the keyboard - entering 0.5 will automatically convert into 5 and change the stroke to be thicker instead of making it thinner. This only started happening in the newest… more

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    14 votes

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    21 comments  ·  Tools  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

14. Unable to export PNG higher than 72ppi

    "Export As" command will not export PNG files any higher than 72 ppi. Even when I set it to export at 300 ppi, it still exports at 72.
    Please fix this!

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    95 votes

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    56 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    Please update to version 22.0.1 to get the fix for this issue.
    Thank You.
    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

15. Global Process Colors get added twice when added from a CC library, lose their name and become Spot colors.

    Create a Global Process Color Swatch and add it to a CC library.
    In a new document, select this color in the library, right click and choose
    Add to Swatches.
    The color gets added 2 times, becomes a spot color and loses it’s name.
    Or, in a new document double click the color in the Library. It gets added only once, keeps it’s name but becomes a Spot color.

    95 votes

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    55 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    Hi Everyone,

    The fix has been rolled out and is available in our latest release build – 29.3.0 which is available worldwide now.

    Illustrator will now preserve Global colors newly added to CC Library from this release onwards.

    What’s new in 29.3: https://helpx.adobe.com/illustrator/using/whats-new.html

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback.

16. Blob Brush leaves temporary marks

    When I'm moving around the cursor, without pressing any buttons, and have the Blob Brush tool selected I get these marks. They disappear if I switch to the selection tool.

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    39 votes

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    14 comments  ·  Tools  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

17. Transparency mask not displaying correctly, exporting error

    When using transparency mask, strange bars of masked areas appear in the artwork. This error occurs in when I export the graphic as a jpeg, etc.

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    3 votes

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    5 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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18. CC 2018: The 'undo count' button in preferences is not responding

    Basically, I can click it but it doesn't respond.
    It's impossible to change the value.

    See video of the bug:
    https://www.youtube.com/watch?v=gSnDwWVZnhs

    3 votes

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    2 comments  ·  User Interface  ·  Delete…  ·  Admin →
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19. Artboard units do not update when I change ruler units

    Hi all,

    Video of the bug: https://www.youtube.com/watch?v=q5yhDUw2YTY

    Also posted this to the Community Forums.
    The units of the artboard do not update in the properties panel when I change the Rulers Units.

    I have to de-select, and re-select the artboard to make this happen.

    8 votes

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    8 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  Anish Kumar responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.1
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

20. Illustrator keeps opening its self, even after I close it/force quit it.

    I used it to open a PNG file accidentally, and tried to force quit it immediately. but it just kept opening its self, even after I let it load fully, and then quit it.

    1 vote

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    0 comments  ·  Launch  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator