Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
8131 results found
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graphic style library don't load at startup
Hello,
Even with the option "persistent" ticked, custom graphic Style libraries don't reopen automatically.
5 votesThis issue is reproducible with a user-defined graphic style library, Illustrator team is reviewing this issue for the fix.
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Illustrator 22.0.1 not opening in High Sierra
I (foolishly) updated to High Sierra last night. Now Illustrator won't open. Clicking on the icon, all I get is this:
1 voteyou may try resetting preference once to see it helps.
If not, please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Type reverting & doing all sorts of weird things
The new Illustrator's type feature behaves strangely. The font reverts to the 1 I chose previously when I do some things such as discard the Offset Path setting I've set for it it in the Appearance Panel.
4 votesRequest to Contact Support ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
We are closing the ticket due to lack of response.
If your problem is not solved, please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.With Best Regards,
Raghuveer Singh
Illustrator Team -
Kerning Font Characters (Letters) Causes Cursor to Jump Around
While kerning letters in a statement, each time I press the up arrow to give more space or to press the down arrow to shrink space between letters, the cursor jumps to the second line in some random spot. I have to move the cursor back each time I press the up arrow and down arrow. This is definitely a bug.
1 vote -
My text is being converted automatically to shapes
I am working on a project (wordle project) and I have a layer where I put text; Every time I open the file after I had saved it, I find the new text converted to shapes :s. This is so frustrating.
1 vote -
A large triangular glitch renders on canvas when selecting and moving objects
Tried working on a new artboard to learn interface and immediately started getting this problem - this happens when I select an object and try to move it. Then I am unable to move anything properly. I have been unable to find any settings that may have caused this. I uninstalled and reinstalled and have received this same problem on different files and art boards.
A triangular cut out that appears on the artboard and causes the objects to malfunction when manipulated.If I try to create something new, it disappears and then shows up again.
Adobe Illustrator CC 22.0.1
2 votesI am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Thanks
Anish Kumar
Illustrator Team -
Can't expand toolbar icons
Working in 22.0.1 on Mac OS 10.12.6, I can no longer expand a tool to use a hidden alternate, unless I use a keyboard shortcut. When holding down on the mouse button to select, nothing happens.
4 votes -
Smooth Tool | Selection
A small bug, but it has been driving me crazy:
When you have, let's say the Sharper Tool selected, and you click on a path wanting to switch to the Smoothen Tool, when you do that, it unselects the object you chose, and you have to switch back to Selection, Select the object again and switch back one more to the smoothen tool.
7 votes -
iMac 5k 2017 w/ Radeon Pro 580 - Illustrator very slow on GPU preview
Illustrator version 22.01
macOS 10.12.6
iMac 5k 2017 w/ i5 3,8Ghz - 16Gb RAM - 2TB Fusion - Radeon Pro 580
All the file (also a very little file) is slow on movement, on move object and run with shot and NOT fluid. Slow on select object or shape or everything on file.
The same file opened on a "slow and old" MacMini with the same configuration and the same macOS is not slow and the movement is very fluid.
Switching to CPU cause the same things, everything is very slow. Also switching to Print Preview is slow.Thanks for…
17 votesI am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Flickering cursor & preview bugs in bitmap
Adobe Illustrator CC 2018 (22.0.1)
Mac OS Sierra 10.12.6The cursor constantly flickers about a month ago when I was still using AI CC 2017 version. After I updated the CC to the latest version yesterday, the problem still occurred.
Besides, when I import a bitmap/ tiff file to AI, the whole image cannot be viewed. Some parts are hidden. It has the same issue when i export the AI file to jpg.
6 votes -
Font name not suggested when typing in
When I want to change a typeface to another and I start typing in the name, instead of loading a list of installed fonts related to the characters being typed, nothing happens. No suggestions loaded at all.
2 votesHi Love,
sorry to hear that you are facing this issue. Can you please click on the little rectangle in the font name (below search button) and see the option selected?
If it is “Search First Work Only”, change it to “Search Entire Font Name” and it will solve the issue.
Thanks
Anish Kumar
Illustrator Team -
SVG Export Missing XML Encoding Tag
The latest updates to Illustrator (21.0.1) seems to have removed the all-important encoding tag required by browsers to render SVG appropriately when embedding etc. in an html page.
It exports the svg without this tag at the beginning of the file.
<?xml version="1.0" encoding="UTF-8" ?>14 votes -
Scaling type reverts to original size
I'm trying to scale up live text and it keeps reverting to the original size. This happens both with and without the shift key.
1 vote -
Can't click on properties dropdowns
I just updated AI to the newest release and suddenly I'm unable to access extended properties not displayed on the main panel nor will it let me select and change colors via the properties panel. I also don't like that you've all decided what tools I work with constantly, I need to be able to customize what I need to keep open for my workflow optimization. Because if I could, I could work around this bug.
3 votes -
Playing scripts via action with no open documents
Running scripts via an action only appears to work if there is at least one open document.
Steps:
1. Create a simple script (such as app.documents.add)
2. Save to Illustrator scripts folder.
3. Record to action via 'Insert Menu Item'
4. Make sure no documents are open
5. Play action. Illustrator displays the message 'The object <ScriptName> is not currently available.'If you run the script via File > Scripts, it runs normally. I don't think this should be expected behaviour; if the menu command runs the script, the action should too, regardless of whether or not there is an…
9 votes -
"Preview in Browser" resets to Safari
"Preview in Browser" option in save for web window is resets to Safari everyday(After restart). Several times I tried selecting Google Chrome and set as default in browser menu, but chrome is getting removed from the browser menu automatically after I restart the Illustrator.
1 votePlease contact Apple support. macOS controls the default browser setting. You can validate the default browser by double clicking any html file on your system.
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showing an extra art-board which doesn't really exist
It is showing an extra art-board which doesn't really exist,
Illustrator 2017 ME
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Selecting list view does not change from grid view in "Start" screen.
v22.0.1
Selecting "list" view in the "start" window does not change the view. Have restarted numerous times. Not a big deal, but annoying when I need to see full file names (which are truncated in grid view).
1 voteThe issue no longer happens in the latest versions of Illustrator.
If it still happens for you — please comment back with details.
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rasterize losing detail
When rasterizing vectors mixed wither rasters detail is severely degraded.
2 votes -
Laggy Performance with Rulers turned on
Enabling rulers degrades AI performance, especially with regards to Smart Guides and object mouseover highlighting.
The effect is the same whether GPU preview or CPU preview is used.
Attached is a sample file with a few hundred rectangles.
With Rulers off, mousing over the objects results in immediate highlighting of every object, and immediate Smart Guide anchor/path annotations.
With Rulers on, mousing over results in missing highlights - AI can't keep up and only displays highlights and annotations intermittently.
15 votes
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