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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

What can we fix in Illustrator (desktop)? Vote or report a bug — one problem per entry, please.

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7839 results found

  1. Illustrator 25.2.1 Keeps losing links to images

    I have a document that contains many imported images, every time I close it and reopen it I have to relink all of the images again. The links panel shows me the file name and the path but all that is on the artboard is a black square.

    It has also been crashing more lately so of course I have to relink the images when I get it back up again.

    Embedded images seem to stay but as we all know the file size is going to get crazy.

    2 votes
    1 comment  ·  Documents and Artboards  ·  Admin →
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  2. Colors in entire file are suddenly completely wrong (when not in pixel preview mode)

    I just encountered this bug on macOS 10.14 with Illustrator 2021. After pasting a PNG into my document, the colors of everything suddenly look very different and washed out.

    I can "fix" this by using Pixel Preview mode OR "View using CPU", but that slows down my workflow. I even tried opening an earlier version before I pasted the PNG, and the colors are still completely wrong! Can anyone help?

    2 votes
    2 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  3. File cannot be saved as png

    Windows 10 Pro version 1909. Illustrator v 25.2.1.

    I am trying to export a file as a .png. It is very large (15000 px x 9000 px at 300 dpi), and it comes up with this error every time: The operation cannot complete because of an unknown error. [!now].

    I have also tried exporting the image as a much smaller file with the same error. The file I'm trying to export is a floral pattern I've created using the pattern tool.

    2 votes
    1 comment  ·  File Save, Import and Export  ·  Admin →
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  4. No me permite guardar el archivo como pdf o imagen solo guarda como Ai

    Al momento de querer guardar cualquier archivo en cualquier formato solo se forma un documento sin temporal .tmp ya he intentado generar un archivo nuevo y guardarlo desde ese y tampoco ha funcionado la versión que manejo es Adobe Illustrator 2021 25.0.1 simultaneamente tengo la versión 2018 y no me da problemas

    2 votes
    0 comments  ·  File Save, Import and Export  ·  Admin →
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  5. Direct Select Tool Not Working in Illustrator

    Direct Select Tool Not Working in Illustrator 2019

    2 votes
    0 comments  ·  Tools  ·  Admin →
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  6. Scale, move and rotate dialog boxes don't hold most recent values when you press return to open dialog box

    MACOS MOJAVE 10.14.6
    ILLUSTRATOR 24.3

    When i open the scale dialog box it has always held the most recent scale value, so if i wanted to scale something up 5% i would Press "S" on the keyboard, then type 105, hit return. then if i wanted to go another 5% i would hit return (to open the dialog box) and it would remember 105 in the active field. then i would hit return again to apply.

    When I hit return to open the dialog box now (in this example to increase by ANOTHER 105%) some random number comes up. it's…

    2 votes
    0 comments  ·  Tools  ·  Admin →
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  7. GPU & Clipping Masks

    Since the v25.2 update, AI is having trouble showing backgrounds with clipping paths and displays as all white. When I turn off GPU acceleration, the graphic returns.

    Also, when I PDF the file or open in the previous version, 25.1 or 24.3, everything displays properly.

    Running macOS 10.14.6 on a late 2014 Retina iMac.

    2 votes
    5 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  8. What's new notification

    Can i please have an option to make it go away

    2 votes
    0 comments  ·  User Interface  ·  Admin →
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  9. Windows10のCCライブラリについて

    グループ名の入力および「現在のライブラリを検索」での入力において、日本語入力できず英語入力しかできない。

    2 votes
    0 comments  ·  Cloud, Libraries  ·  Admin →
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  10. Try to lock a layer but won't get locked!

    Layers problem, I can lock it but in an instance it unlock itself! Really annoying. Every time I try to lock it keeps doing that. So the only way its to hit "lock the selection" command 2. Come on! Please fix the bug!

    2 votes
    1 comment  ·  Other...  ·  Admin →
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  11. Error en Librerias de Adobe

    Al abrir Adobe Illustrator la ventana de emergencia informa de este error: Error en /Library/Application Support/Startup Scripts CC/Adobe InDesign/idtk _ menu _ datan.jsx

    Adobe Illustrator versión 25.2

    Sistema operativo: macOS Big Sur versión 11.2.1 (20D75)

    2 votes
    0 comments  ·  Cloud, Libraries  ·  Admin →
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  12. 塗りをグラデーションにするとオブジェクトに不要な線が出る

    添付ファイルの通りです。

    2 votes
    0 comments  ·  Cloud, Libraries  ·  Admin →
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  13. Cannot place a bitmap TIFF into Illustrator (24.3 or 25.2)

    MacOS Catalina 10.15.4
    AI 24.3, 25.2

    I am unable to place any bitmap TIFF into the two latest versions of Illustrator. I tried two different versions of the file at two different dimensions and file-sizes.

    I get the dialogue: "Illustrator could not read the file [Filename]. Try replacing this with another valid link.

    I have never had this issue before. I tried a workaround wherein I open the TIFF directly in AI, and then copy/paste to my target file. However, the file is embedded and for large format work, this is not an acceptable workflow.

    Please help. TIA

    2 votes
    2 comments  ·  Images, Links  ·  Admin →
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  14. Unwanted bounding box

    I'm working on a
    MacBook Pro (Retina, 15-inch, Mid 2015)
    Processor 2,2 GHz Quad-Core Intel Core i7
    Memory 16 GB 1600 MHz DDR3
    Graphics Intel Iris Pro 1536 MB

    Two bounding boxes appear in my .ai file they wouldn't have bothered me if it weren't for the fact that they distort the design on export.

    Looking forward to hearing from you.
    Best regards,
    Silvia Garofalo

    2 votes
    0 comments  ·  File Save, Import and Export  ·  Admin →
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  15. Video driver is not supported

    Windows 10
    Illustrator v 25.2
    Intel(R) HD Graphics 4600, Version 20.19.15.5171 (04.11.2020)
    What can I do? I have updated the driver, but the report is still there. Do I get instability and data loss if I suppress this report or deactivate some features in the preferences?

    2 votes
    2 comments  ·  Launch  ·  Admin →
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  16. SVG Import damaged

    Windows 10 latest, Illustrator 25.2
    Importing a Svg vector city map, the street names are not rendered any more. The file works perfect in Inkscape and any Browser, but since some versions of Illustrator they are gone. Installing the latest available 24.3 version, the problem persists.
    Is there a download option for older versions since 24.3, since some versions before it worked over years.
    File upload doesn't seem to work here neither...

    2 votes
    0 comments  ·  File Save, Import and Export  ·  Admin →
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  17. The pencil tool doesn't close the path when you draw small objects

    If you draw a small dot with pencil tool it will not close the path. That little circle under the cursor indicating that it will close the path never pops up. So now you have to zoom in if you want to draw small shapes and get a closed path.

    Changing the number in the "Close paths when ends are within:" doesn't do anything so that's not the problem. It's a new bug.

    This was no issue in CS6. You could hold "Alt" to close the path no matter how tiny shapes you were drawing.

    2 votes
    0 comments  ·  Tools  ·  Admin →
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  18. Actual Size View not to depend on Artboard

    Actual Size View command (cmd+1) brings you to 100% Artboard view instead of 100% current view. If you are drawing way off any artboard, that command takes you to a completely different place from where you are.
    Instead, I expect this command to have the same result as typing 100% in Navigator window or double-clicking Zoom tool.
    I would also appreciate it if it respected the settings in Prefs>Selection>Zoom to Selection checkbox (currently the zoom box at the bottom of the window respects that, but the same box in Navigator panel doesn’t — which also looks like a bug).
    Thank…

    2 votes
    1 comment  ·  Documents and Artboards  ·  Admin →
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  19. Workspaces destroyed when unplugging laptop from second monitor.

    MacBook Pro (16-inch, 2019)
    2.4 GHz 8-Core Intel Core i9
    16 GB 2667 MHz DDR4
    AMD Radeon Pro 5500M 4 GB
    Intel UHD Graphics 630 1536 MB

    I work with two monitors. One is the desktop and the other is all of my open panels. When I unplug the second monitor from my MacBook Pro (or if it goes to sleep) it jams all of the open panels onto the one display and then SAVES the corrupted workspace. I’ve got over 20 corrupted workspaces at this point.

    When I plug the second monitor back in, it doesn't fix itself, it's…

    2 votes
    1 comment  ·  User Interface  ·  Admin →
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  20. System Compatibility error

    Since the recent update to version 25.2, when I launch I get an error message saying "System Compatability Report." I clicked on "fix" and followed the instructions, Intel says my drivers are up to date, yet I keep getting the same error. Files error 3 and 4 shows my operating system details.

    2 votes
    3 comments  ·  Launch  ·  Admin →
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