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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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  1. XD and PS defaults to open .ai files - AI files should open with Illustrator only

    Working in windows 10. After updating XD and Illustrator to 2019, all my existing .ai files have been defaulted to open in XD. I can use the "Open With" option to successfully open .ai files in Illustrator but the default always stays with XD no matter how many times I select Illustrator.

    Uninstalled XD. AI files cannot locate Illustrator as primary software for launch.

    NOTE:
    Edited by Adobe Staff to generalise the issue.

    80 votes

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    71 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

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    We have this issue fixed, please refer to steps below to solve the issue

    XD defaulting to AI on Windows
    -——————————————————————

    • Please update to latest version of XD (13.1.32) to resolve the issue. Thank you XD engineering team for solving this issue.

    PS defaulting to AI on MAC
    -——————————————————————

    • Please update to latest version of Illustrator (23.0.1) to solve this issue.
  2. Overwriting PDF-Files does not work anymore with build 24.0.2 !

    Overwriting PDF-Files does not work anymore with build 24.0.2 ! Till 24.0.1 it works. Pleas fix this. Current Update is a desaster.

    79 votes

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    73 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi All,

    We have fixed this issue in 24.0.3 version of Illustrator (MAC only issue). Please update to 24.0.3 if you are encountering this issue. For all the other issues which you are encountering regarding the update or the new document dialog or any other please create another User Voice thread for that issue so that we can track it there itself.

    Thanks & Regards,
    Illustrator Team

  3. プロパティパネルだけが英語表記になってしまう。

    プロパティパネルが英語表記になってしまう。
    プロパティパネル以外は日本語表記のまま。
    環境設定やAdobeCCの設定を確認しても、言語の欄は日本語になっいる。

    78 votes

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    2 comments  ·  Properties Panel  ·  Flag idea as inappropriate…  ·  Admin →

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  4. 100% view is not 100% for pixels in cc2019

    OMG, yesterday I've updated illustrator cc2018 to cc2019. Objects now in 100% view are diplayed as ~151% - see attached file - in left side - illustrator cc2018 window and 400x400 px square in 100% view. In the right side - the same square in 100% view.

    Please fix this annoing bug.
    This is on Mac pro late 2013, High Sierra, 27' Eizo monitor 1400x2560

    78 votes

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    94 comments  ·  Rendering Issues (GPU, CPU)  ·  Flag idea as inappropriate…  ·  Admin →

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    I am happy to share that we have fixed this bug in our latest release – 26.3.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  5. 77 votes

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    157 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi,

    Thanks for reporting the issue .
    We have fixed the bug which was orignally reported but it seems some users are still facing the issue.

    We are not able to reproduce this issue in house now ,Kindly provide following info to nail down this issue:

    1)Kindly provide some video , Test file(Via File→Package) & some steps with which you are facing issue and share with us at ShareWithAI@adobe.com .

    2)Please try the below mentioned workaround and let us know if that helps:

    If you do not use custom Adobe PDF presets/joboptions or not heard of it then follow the below steps
    1. Navigate to user presets folder
    Win: appdata\Adobe\Adobe PDF\Settings
    Mac: ~/Library/Application Support/Adobe/Adobe PDF/Settings
    2. Rename the folder to “Settings old” and create a new empty folder “Settings” in the same place
    3. Launch Illustrator and check if you can save the document

    If you use custom…

  6. Tiny size indicators on high-resolution displays

    I have Windows 10 and a display with a resolution of 2560x1440 and a scaling of 150%. Illustrator displays tiny size indicators. Take a look at the screenshots.

    This is a long-standing problem with the scaling of the Illustrator interface. Please correct it, my eyes hurt.

    76 votes

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    29 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  7. v26.1.0 Click-drag fails... snaps back

    Click-drag, click-opt (copy) drag, click-shift (constrained) drag fails... snaps back.

    Click on object to drag it either with or without option and/or shift and sometimes it will fail and snap back to its original position.

    Mac mini M1
    MacOS 12.2.1 Monterey
    Apple Magic Mouse (no Wacom or other third party drivers)

    Same behavior on two identical machines.

    Works fine with v26.0.3.

    75 votes

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    63 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →

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    I am happy to share that we have fixed this bug in our latest release – 26.2.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  8. ドロップシャドウのデフォルトのカラー設定がK100%ではなく4色になっている

    発見はMacOS Catalina(10.15.7)ですが、Windows10でも同様でした。
    Illustrator2021(25.2)のドロップシャドウにおいて、デフォルトのカラー設定がK100%ではなくC93%、M88%、Y89%、K80%になっています。RGBベースのカラー設定がCMYKモードに持ち越されているものと思われますが、印刷において事故の原因となりますので早急に修正願います。

    75 votes

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    1 comment  ·  Effects, Appearance, Graphic Styles  ·  Flag idea as inappropriate…  ·  Admin →

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  9. Outline preview bug

    After updating to the two latest versions of Nvidias Drivers on my laptop Outline Preview does not work at all in Illustrator.
    I tried to reinstall Illustrator, reinstall Nvidia drivers but nothing works.

    The only solution right now is to switch to the integrated graphics Intek HD Graphics 530. But the performance is so much slower with this card :(

    Illustrator version:
    2017.1.0 Release (21.1.0 Release (64-bit)

    Graphics card:
    Nvidia Quadro M1000M

    Nvidia driver version:
    Quadro Desktop / Quadro Notebook Driver Release 384.
    Version: 385.69

    Hardware:
    Dell Precision 5510 laptop

    Platform:
    Windows 10 Enterprise 64 bit

    75 votes

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    24 comments  ·  Rendering Issues (GPU, CPU)  ·  Flag idea as inappropriate…  ·  Admin →

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  10. Opacity mask editing mode is broken, changes made are not visible unless Clip / Invert option is selected

    I am experiencing a very new issue with Illustrator: when I draw something upon an opacity mask, the effect is not shown in real time.

    Never happened something similar before.

    I'm trying different settings with CPU preview, and also the relevant flag in the preferences (Draw and modify in real time, under "Performance" tab, hte last line) but does not seem to affect.

    This has been happening since the latest update.

    74 votes

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    57 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →

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    I am happy to share that we have fixed this bug in our latest release – 25.2 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  11. Can't save files in Catalina

    With the new OS Catalina, Illustrator no longer can save, save as or export any file. This is a critical issue. Not sure how it would be missed in testing. is it a known issue and being worked on?

    72 votes

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    91 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

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    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 24.0.0

    For the issue where you are encountering “An unknown error has occurred” while saving the document then please go to the following link to track the status of this issue:
    https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/38961718-v-24-generic-error-while-saving-files-disappear

    Warm Regards,
    Illustrator Team

  12. Smart guides don't work properly

    It has been too long for this not to be working right yet. Smart guides aren't smart enough. When smart guides snap to something it has to be exact, not .05 pixels off. Close enough is not good enough. Also, when I drag over an object it needs to snap to that object, not some random shape clear across the pasteboard. If I have to zoom in 2600% to manually align something (which I often do) smart guides and snapping have failed. Is there some ridiculous setting I have to change to get this to work the way it's supposed…

    71 votes

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    34 comments  ·  Snapping  ·  Flag idea as inappropriate…  ·  Admin →

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    It’s dangerous to call things Smart... When they behave dumb, the name sound like an insult. Sadly, this is the case.

    Please provide more specific cases, with video proofs, ask you colleagues to share and vote, to move this further. This is the way to force changes to things that are broken — be vocal and persistent. Thank you all and let’s hope we get heard.

  13. Blob Brush changes size after undo operation

    1. Illustrator CC 2017.1.0

    2. -I Select blob brush on 2pt.
      -draw a bit with it
      -Hit undo and the blob brush suddenly changes to a much larger size even though it says 2pt in the menu
      -The only way to get it back is to go to Blob brush menu, select 1pt hit ok, then go back to blob brush menu and select 2pt again.

    3. I expect that when I hit undo the blob brush will stay the correct size

    4. It changes size every time I hit undo

    71 votes

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    56 comments  ·  Tools  ·  Flag idea as inappropriate…  ·  Admin →

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    I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  14. Snap to grid doesn't work at artboard edges

    Snap to grid is ignored at artboard edges.
    See animation attached.
    It makes me cry.

    70 votes

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    20 comments  ·  Snapping  ·  Flag idea as inappropriate…  ·  Admin →

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  15. View Using GPU Gets Greyed Out Permanently with Outline Mode

    Hello, with fresh preferences, 'View using GPU' and scrubby zoom are enabled in Illustrator. if I turn on Outline Mode, Illustrator loses connection with my GPU. The 'View using GPU' option becomes greyed out and never restores. In order to get it back I have to delete my preferences. Here is my system info:

    Illustrator 25.1
    OS: Windows 10
    GPU: 2 x NVIDIA Titan Black
    RAM: 64 GB Memory
    GPU Driver: Driver 460.89
    Display: ASUS PQ321Q 4K

    69 votes

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    130 comments  ·  Rendering Issues (GPU, CPU)  ·  Flag idea as inappropriate…  ·  Admin →

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    I am happy to share that we have fixed this bug in our latest release – 26.2.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  16. Running an Action from script

    Hello,
    In Illustrator CC latest update, my following script does not work:
    1- Select a couple paths (in script) (all of them close paths in different groups)
    2- execute my action which offset paths with certain amount

    The problem is in this new version after the action dis-select all of them except one, but before this version it worked and keep all of my selection paths still as selected ( by path I mean the new offset paths, but for all of them)

    It really made trouble for my script in the company, because some computer still does not have…

    69 votes

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    9 comments  ·  SDK and Scripting  ·  Flag idea as inappropriate…  ·  Admin →

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    I am happy to share that we have fixed this bug in our latest release – 26.0.0 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  17. Bug in entering number values in transform panel

    Version: CC 22 (and has happened in previous versions)
    OS: Windows 10

    There is a small bug that happens often when using the transform panel. I use it a lot to move and size objects with precision. Many times, I will want to move an object with the X and Y values. I will type a number, press enter and a completely different number value will automatically appear in the box and move it to that value. For example, I want to move an object to 4.25" in the Y axis and after I press enter, a value of 36.0833"…

    68 votes

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    56 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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  18. Custom Colors convert to CMYK automatically, when we set "Effect->Blur->Gaussian Blur".

    When we apply Effect->Blur->Gaussian blur an object with a custom color, it will be converted to CMYK color in overprint preview mode.
    Also, when we export PDF, it will convert to CMYK.

    Illustrator ver.24.2
    OSX 10.13.6

    The steps you were taking when you experienced the issues
    1. To make pathItems that colored Custom color.
    2. Select it and apply Effect->Blur->Gaussian Blur.
    3. Open Separation preview panel and check Overprint preview.
    4. Custom color objects seem to convert to CMYK.
    5. To export it to PDF, the custom color will discard and convert to CMYK.

    Your expected result
    We lose custom…

    67 votes

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    18 comments  ·  Effects, Appearance, Graphic Styles  ·  Flag idea as inappropriate…  ·  Admin →

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    I am happy to share that we have fixed this bug in our latest release – 24.3.0 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  19. Constrain (shift key) doesn't work with Smart Guides turned on

    When smart guides are on none of the constrain features (holding down shift) work properly, whether it's rotating, reflecting, etc. It just sort of jumps back to one position, often the original position, and won't move. The little magenta text that lets you know the angle etc. also goes a little crazy and looks like it's trying to display a few different words on top of each other.

    67 votes

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    65 comments  ·  Tools  ·  Flag idea as inappropriate…  ·  Admin →

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    I am happy to share that we have fixed this bug in our latest release – 26.3.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  20. Unable to export PNG higher than 72ppi

    "Export As" command will not export PNG files any higher than 72 ppi. Even when I set it to export at 300 ppi, it still exports at 72.
    Please fix this!

    67 votes

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    52 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

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