Skip to content

Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

7711 results found

  1. Can't Add Artboards in Increments of 10 by Using Shift

    Used to be able in the new document window add 10 artboards by shift+clicking the buttons to the side. Now whenever I do it, it's just one at a time. Would be nice to have that back.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  User Interface  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  2. win10 2009 kein konformer Kachelhintergrund in der Startmenü-Verknüpfung

    ich bin mir relativ sicher, das die fehlerhafte Darstellung des illustrator icons im neuen win 10 startmenü nur im dark mode) mit einem in der illustrator.exe implementierten xml code zusammen hängt.

    microsoft wird mit dem nächsten update die icon hintergründe im startmenü deaktiviert. im dark mode ist dann jede kachel dunkelgrau, die typo ist weiß. beim Illustrator icon ist die Schrift aber schwarz und der Hintergrund hellgrau.

    der white mode von win 10 2009 ist nicht betroffen!

    ich habe illustrator & creative cloud mehrfach installiert und die Registry danach gesäubert (sogar ganz frisch auf einem zweit Rechner für Testzwecke installiert).…

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  3. Need to double up on action when resizing artboard to bounds or art

    Op Sys: macOS Catalina 10.15.6
    Illustrator version: 24.2.3

    Hello– After years of putting up with this I am hoping to finally have it cleared up. When I want to resize the artboard to either the artwork bounds or selected art, the app 'ignores' my first attempt to do so and only picks it up after the second attempt.

    Check out this video to witness exactly what I mean: https://youtu.be/ALfUF8532NE

    Thank you for any assistance!

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  User Interface  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  4. Impossible to change preset of work area. Right panels, tools and control bar disappear every opening

    OS: Windows 10 Pro 64 bit
    Illustrator version: 24.3
    Everytime I open a document (new or saved) right panels, tools and control bar desappear. Moreover, work area settings doesn't work: at first the work area doesn't appear and, if I try to set it, it only takes the "automation" configuration but the relative panels do not appear

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  User Interface  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  5. Select Same Fill & Stroke not working, version 24.3

    Select Same Fill & Stroke is not working in Illustrator CC, version 24.3. I'm using it on a large image traced vector pattern and need to change out the shape colors. I've used to do this all the time in past versions.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Performance  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  6. Changing color on gradient object freezes illustrator

    I noticed a similar issue someone was having in 2019, but it doesn't seem precisely the same. I am running Illustrator 24.3 on Windows 10. I recently pulled up an Illustrator file from last year to pull items for a new, related project. One of the vectors is a gradient - I'm trying to change it to solid fill. The only way I can do this right now is to change it to whatever solid is my default in my Tools panel, then change it to the actual color I want in my color palette. The Color palette automatically selects…

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Gradients  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  7. Shifting decimal

    Not sure really where this lies. And it doesn't seem to have any other affect that I am aware of, but this just started with the latest upgrade - 24.3.

    I typically select an outlined piece of text and copy it then create a new document that is a couple of inched bigger and paste it in. I do this when I am creating production files for large-format kiss cut vinyl production.

    What I have been doing is selecting the text then referring to the dimensions when I create the new file for output. However, today I noticed that when…

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  8. I lost 5 hours worth of my illustrator work

    I was trying to open a file that I used to work on 30 minutes each day until I had some other work and stopped working on Illustrator for a week. After a week when I tried to reopen the file, it shows me this error message (attached an image file) and opens a blank file instead. All my work is lost.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  9. Resizing objects makes them taller instead of equal width and height

    Quick update:

    Adobe's senior support and dev have confirmed the issue does exists in the files we have sent them which uses this particular illustration. They believe this issue is due to the file being created in the older 32 bit version of Illustrator before the transition to the 32 and 64 bit versions of Illustrator and no longer scales properly as today's version is only 64 bit.

    They have logged this as a feature request and but will not be categorized as a bug at this time.


    Since 24.3, resizing certain complex grouped objects while maintaining the ratio using…

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Tools  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  10. GreatCut 4

    My GreatCut 4 software plugin for Illustrator was working great until your last update of Illustrator. Can you please fix this issue. Thank you.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Other...  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  11. Contour extérieur impossible sur du texte

    Le réglage pour placer le contour de mon texte à l'extérieur est impossible à cliquer alors que d'habitude ça fonctionne

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Other...  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  12. Simplify error

    When there is typy to a path object, Path —> Simplify —> Convert to Straight Lines or ”Show Original Path” crashes all time when I use that command.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Tools  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  13. アートボードの複製で強制終了

    1:os…windows10
     バージョン…2020。2020/9/4時点で最新のもの
    2:アートボードをショートカット(Ctrl+Alt)で複製
    3:複製が実行される
    4:毎回落ちます(強制終了)
    5:なし

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Performance  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  14. Illustrator freezes up every +-20 minutes, unfreezes after alt+tab

    Illustrator (24.2.3 & 24.3, possibly previous versions too), freezes every 20 minutes or so. Sometimes it doesn't happen for an hour, sometimes it happens twice or 3 times in 10 minutes.

    When I say freezing, I mean freezing as if crashing (where the application gets a white-wash and then Windows pops up a message with a crash report message). The only difference is it doesn't give the "application crashed, send/not send" message. It just stays frozen, even when clicking on the application repeatedly (what usually causes the program to freeze etc). When alt-tabbing to another application and back, everything is…

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Other...  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  15. Extensions

    Okay, so the new update of illustrator is still as laggy, as before, if not more, the extensions doesn't show up, nor work, you can't remove an extension and you can't add a new one.
    And don't tell me to install it manually, because honestly, this is not why I'm paying a monthly subscription since 2015.

    If whenever I have a problem I have to go through a thousand threads and check a thousand suggestions, I have no idea why I'm paying a monthly subscription, when I can just buy another program ONE TIME.
    Or use pirated versions :)

    So…

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Performance  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  16. illustrator does not show my printer automatically

    I have been using illustrator more than 3 years. After the last update, Illustrator does not show me the default printer in the computer when I command "print". I tries to save the file as PostScript file. I completely deleted the illustrator and all the adobe files and re-installed them back, but it didn't get fixed. I have several illustrator in several computers, and only one of them has this problem. Is there any solution for that?

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Print  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  17. Can't Select Center Point of Symbol to Drag

    After the latest update, I'm unable to drag symbols from their center point.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Tools  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  18. offset path doesn't work with simple shapes like a circle

    OS: Windows 10
    Illustrator CC 2020 Build 24.3 (64 Bit)
    I can't offset any type of shape and do the "Ctrl + D" trick anymore
    Steps:
    1. Create a Circle
    2. Click "offset path" button on the side menu

    I'm having problems with video attaching, so here's some snapshots

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Tools  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  19. svg export fails to export image

    for the current version of AI (24.3).

    When exporting a svg via save-as with an artboard, images part of the canvas are not preserved, or exported, or linked. The resulting svg preserves the vector data, but anything related to the raster graphics is missing.

    this behavior seems to be inconsistent, as sometimes masked images do export, while other times they do not.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  20. Smart Guide glitch

    I am making icons in Illustrator.
    - Created a 1000px x 1000px file.
    - Set horizontal & vertical guides at midpoints - 500px, so the intersection is accurate centre of the document.
    - Using the pen tool, I hover to get the smart guide to snap to guide. BUT!!!! It snaps at position 500.5px not 500.0p.x Both horizontal & vertical are affected.

    The picture shows the "smart guides" assisting at the wrong point. The cursor vanished for the screenshot, but is hovering on "intersect".

    I reset Illustrator settings & started a new file with no other items. Illustrator V 24.3.…

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Snapping  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  • Don't see your idea?

Feedback and Knowledge Base