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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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7710 results found

  1. illustrator is unable to save this file

    I can't save or copy duplicate a copy of the file. Need to save second time attempt then there's PDF file stated... please help!

    1 vote

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  2. Cant Resize without restarting

    When you use the selection tool on any object with the boundary box showing, sometimes you have to restart illustrator to get it so select the corner to resize.

    1 vote

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    0 comments  ·  Performance  ·  Admin →
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  3. Can't drag and drop an image from a folder on canvas

    I can not drag photo from my PC folder to Illustrator. Dragging is done only on the folder page. I can not continue dragging on illustrator. Can anybody help me find the way? Thanks.

    1 vote

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  4. 1 vote

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  5. Save not working

    I am beyond frustrated! fix your freaking save function!!!!!!!!!!

    Working at a professional shop where time is a high priority I don't need to spend 5 minutes making changes only to find out in the RIP that the changes didn't work and I have to go back several times over making the same changes again and again!

    If I could throw this POS software in the ocean I WOULD

    1 vote

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  6. Saving, Opening, & creating files Not Responsive with Unstable Internet Connection

    Illustrator saving, creating files, and opening files seems to be tied to an internet connection, and it really fails if the connection isn't strong/stable. And this was only an issue with Illustrator (found with 24.2.3 & 24.2.0) with Photoshop and Indesign continued to function normally.

    For two weeks I began experiencing very slow saving, it being "not responsive" for about 10 minutes to save any file. I eventually found it was tied to my internet connection. I recently switched my home network to data from a mobile hotspot which works find but isn't always stable. So the saving issue wasn't…

    1 vote

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  7. Info Panel doesn't scale down horizontally on Mac OS. Windows version scales fine. (MacOS 10.15.5)

    Tried several 5k iMacs to double check this wasn't a fluke, can't scale the Info Panel down on either one, use to be able to scale it down quite a bit (scaling works fine on the Windows version) only seems to affect the Mac version (since v24.0) doesn't scale as far. See attached image for reference.

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  8. Saving Issues on Large Artboards

    I am working in the Illustrator 2020 with Windows 10. The issue I have is that when I initially work on a project with an artboard say 300"x300" it works great and seems to save just fine. However after I close out and go to re-open the saved file it comes in at 10% scale. My new artboard is 30"x30". Am I missing something? I feel like the file should remain how you saved it.

    1 vote

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  9. Annoying glitch, that blocks UI items and makes me restart application

    Windows 10
    AI 24.0.1

    While working in AI, I can randomly encounter annoying glitch, which blocks any UI items and makes me restart application. The main thing is that application continues working - you can choose tools with keyboard shortcuts, but UI become buggy and you cannot choose any tool by mouse - nothing happens when you click on elements and you see some black rectangles instead of context menu. This situation happens absolutely randomly. I've attached some videos from mobile phone, there is clearly seen that happening.
    It happens more than once a day and it is really annoying.…

    1 vote

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    1 comment  ·  Other...  ·  Admin →
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  10. scroll bars still visible in "Full Screen Mode"

    Illustrator 24.2.3 (OSX 10.3.6 High Sierra)

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  11. 1 vote

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    3 comments  ·  Other...  ·  Admin →
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  12. Subsequent document saves

    Whilst working on a document in the latest version of Illustrator, any subsequent saves after the initial first saves is not guaranteed to have saved. Instead I may find a temp file in the folder alongside the original version rather than the fresh updated document. This is the first time in any versions of Illustrator that I have experienced this and am extremely worried as to what other documents have supposedly been updated but haven't really?

    Before you ask, yes, I did refresh my folders and also opened the illustrator file to only find that the changes made have not…

    1 vote

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  13. illustrator bug erasing files

    I save all files locally. Yesterday i made a 'v2' of a project, saved in the same location as the 'v1', had both opened and worked on the v2, and exported PNGs from it to use in another app (saved frequently between edits). Today I discovered the PNGs and v1 are still in the folder, but not the v2.

    It is not listed in my Mac's 'recent files', it doens not turn up in search, it is not in the cloud storage, i did not use an external, and I also did not accidentally erase the file-go into the trash-…

    1 vote

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  14. Magnifying and Hand tool for macOS Catalina 10.15.6 stopped work since upgrading to Illustrator v24.2.3

    Reseting the Preferences does not resolve the issue. Turning off animated zoom does not help either.

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  15. When closing all tabs (Cmd + Option + W), Illustrator instantly crashes.

    Sometimes I have multiple tabs open, and I want to close all of them at once instead of each individually. Cmd + Option + W is a common Mac shortcut to close all tabs. In previous versions of Illustrator, this worked as expected. As of 24.2.1 on 10.15.6 version of Catalina, it crashes every time.

    1 vote

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    0 comments  ·  Performance  ·  Admin →
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  16. Align/Distribute issue (v.24.2.3)

    Hello,
    I've seen that this is claimed that it is fixed on a previous update, but I have the latest (24..2.3) and still have issues.

    Situation:
    4 text layers in a 2nd level subgroup
    Selection of three out of four layers and the Align/Distribute is working as expected (align to Selection selected)
    Selection of all four layers (or group layer) and the Tool isn't working on 'Align to Selection' basis. It's working correctly as 'Align to Artboard'

    How am I supposed to align all layers in a Group? The only workaround is to align all layers but one and then…

    1 vote

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  17. Enable Missing Clyph Protection

    ■English
    Normally, if a font is not found, the text background is highlighted.
    Text is not highlighted when I apply appearance.

    setting -> type -> Enable Missing Clyph Protection
    This is enabled.

    ■Japanese
    通常、フォントが見つからない場合、テキストの背景が強調表示されますが
    アピアランスを適用している場合、テキストが強調表示されません。

    設定 -> テキスト -> 代替フォントを強調表示
    は有効にしています。

    Windows10 Home 1909
    Illustrator v24.2.3(64bit)

    1 vote

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  18. Select Same Stroke Weight does not.

    2019 iMac running OS 10.15.4, AI CC 23.1.1

    Shouldn't "Select Same ***" actually select ALL the items identical to the one item selected? I am working on a master file for Nutrition Facts panels, and cannot truly select every rule that is of a particular weight. REALLY Frustrating!

    1 vote

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  19. Saving documents

    Please restore the save parameters. Or at least give a prompt if the save gets interrupted. My saves keep getting interrupted and I often loose the changes to the original file if I have to save as a different format, like a PDF. It's been very problematic and I have had to reproduce my original files once I lose the changes while trying to save a low-res PDF, for example. Thank you!

    1 vote

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  20. SVG files doesn't open correctly. - Illustrator

    I have added as attachment the .svg files which aren't opened correctly, it is kinda only showing the filling.

    This problem accures in Illustrator Windows, and iPad OS, didn't tested on mac right now, but i don't have big hope.

    My guts tell me that there is a newer SVG standard, which isn't implemented yet?

    1 vote

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