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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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7415 results found

  1. 24.0.3 pencil tool is laggy and glitchy

    I updated to 24.0.3 a few days ago and my pencil tool has been really fiddly ever since, with a lot of skipping of the first fraction of a second of a new stroke, and a certain amount of picking up my motions after I lift the stylus up, as well. If I undo and draw the same shape again at about half the speed, I get the shape I expect, but this really isn't sustainable in the long run for a workflow based around lots of fast Pencil tool shapes!

    I've reverted to 24.0.1 and it's back to normal.…

    1 vote

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    2 comments  ·  Tools  ·  Admin →
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  2. Text in opened SVG is wrong size and outside artboard in v23.1 and v24.0.2

    In newer versions of Illustrator (23.1 and 24.0.2, for example) the text in our SVG files may appear at the wrong size and outside the artboard. This incorrect text commonly appears at the top-left.

    The ZIP file contains a problem SVG, a preview JPG of how it should appear, and any customer-provided files used in the design.

    Also attached are copies of each version's System Info readouts and a screenshot of a problem design open in AI 24.0.2.

    1 vote

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  3. Shortcut Window doesn't auto close

    When opening Illustrator you are welcomed by the shortcut window showing previous files and most used file creation options etc.

    On Illustrator 24.0.3 and previous iterations when using the shortcut window the file opens as it should but you are left with a blank shortcut window open, which then needs to be closed. I have attached a screenshot.

    I am using an iMac with High Sierra

    1 vote

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    1 comment  ·  Launch  ·  Admin →
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  4. Character Information in Properties Panel not appearing

    When I click on any text the Character information in the properties panel immediately disappears. The character information is only visible before I click with the Text tool. This is making it REALLY difficult to work with text.

    1 vote

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    0 comments  ·  Properties Panel  ·  Admin →
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  5. Measurements given as points

    I have been working with Units set to General: Centimeters, Stroke: Centimeters, Type: Points and Grid: every 1 cm, 5 subdivisions. Suddenly this morning all measurements are in Points. I cannot work with this. The ruler is in points: useless. I have reset preferences and restarted several times.

    Mac OS 10.13.6, Illustrator 24.0.3

    1 vote

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  6. Fill & Stroke colors & gradients selective but only previous fill visible on object

    Latest Windows PC Version 10 64-bit. Adobe 2020 (24.0.2).
    Everything was normal until I began drawing a regular 5-point star with green fill & black stroke (fill color doesn't really matter). Layer shows correct colors of star in layers panel but the layer folder and what's visible on screen show no change in red fill result (which was set previously). In other words, choosing different fill colors made no difference. However, stroke color can be changed. Tried other shapes with same results. (Even restarted Illustrator.)
    Putting another shape on top of a previous shape caused the stroke of 2nd shape…

    1 vote

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  7. File deletes off NTFS file server

    At work we use Macs running macOS 10.15.3 and Illustrator CC 2020 (24.0.3) with working files stored on a SMB (NTFS) share volume.

    If we open an Illustrator file though macOS Finder window and then work on it and save the file, if the Finder window is still open it will delete the file and give an error. In order not to lose the work we have to save as with a different name. This only happens when the Finder window is still open showing the file we are working on, if the window is closed then this is not…

    1 vote

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  8. Rotate axis freezes illustrator

    When trying to rotate an object at a different axis point, the arrow button then freezes and won't allow you to drop the axis point to an another area, leaving illustrator to stop working. Not sure if this is a bug in the recent update.

    1 vote

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    1 comment  ·  Tools  ·  Admin →
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  9. Illustrator randomly "Saves as..." (Bug)

    As the subject line says... This behavior started only recently, occurring a couple of times a day. There is the phrase "Saving" followed by the file name which appears in shadowed Myriad type behind the save dialog. I have attached a screenshot along with my system info. Very weird and a touch unsettling. Thank you.

    1 vote

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  10. Type tool not working properly

    Running Windows 10 and Ai version 24.0.2
    Trying to hit a return between words in a text sentence, neither the backspace or delete or enter work. No it's not a keyboard issue, since it works with any other program without a problem. This bug is also happening to several machines in the work place consistently. We need to close the whole application so it responds to this text command issue, but after having the document open for a little time it does it again.
    I expect to be able to edit my text... this is a big one...

    1 vote

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  11. image issue

    while copying a file from xd to illustrator, the image repeats itself within the shape.

    1 vote

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  12. text selection bug still happening with 24.03

    When you click on text to move it around on the artboard it always selects what is BEHIND the text box only, unless you click 1 pixel below text baseline exactly. I click on the text inside of the box to move it and it keeps moving my background. I have to zoom in 150% to see baseline and move text. This has REALLY slowed down my process.
    I'm on a MacOS 10.14.6

    1 vote

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  13. Attempting to Save an Illustrator File causes Mac to Restart.

    This has happened almost every time I have tried to save a large Illustrator file. It is pretty much a lottery as to if the file will save or if I have to start again or recover what I have lost. I don't know what is the cause or how to fix it.

    1 vote

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  14. Bug with stroke

    Hello! I got a bug. When you copy a shape to a new artboard, a stroke appears that cannot be deleted. It is superimposed over the usual stroke. And when you remove the fill and stroke, it remains. The same when reinstalling the program, this problem remains in this file.
    P.S. I worked in the latest version of illustrator

    1 vote

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    1 comment  ·  Strokes  ·  Admin →
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  15. Illustrator 2020 gradient bug

    I am using Mac Os Catalina 10.15.2 with Illustrator 2020. When I close a file that contains an element with a circular gradient fill applied and re-open the file, the colour gradient disappears and appears black. I have tried saving as ai, eps and pdf. all 3 files still produce a black element on reopening.

    1 vote

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  16. 1 vote

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  17. Unreliable EPS export from CC 2020

    If I export a multilayered Illustrator file as an EPS from CC 2020, layers are not saved with the correct ones activated when the EPS is opened in Illustrator once again.

    When I complete the same task in CC 2019 the layers are saved correctly.

    This means that CC 2020 is not usable in its current state as a reliable production tool for generate EPS files.

    MacOS 10.15.2
    iMac Retina 5K, 27-inch, 2019

    1 vote

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  18. command + z

    illustrator newest version 2020 in use:
    it has issues in reverting the latest action. the one before the latest and all the previous are reverted while that last 1 stays the same.

    lets say

    1- line modification towards left
    2- line resized
    3- point of line modified from point A towards B

    when pressing cmd+z only the actions nr 2 and nr1 are rverted. the position of the line in the nr3 doesnt go from B back to A. stays in B..

    1 vote

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    0 comments  ·  Performance  ·  Admin →
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  19. Width Tool shows no highlighted contour

    while using the width tool I notice the absence of an highlighted contour to see the modification of the line that could help to see better the size and proportion applied

    1 vote

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  20. Save artboards as individual files - File name bug

    When I try to save an .ai and check "Save each artboard as a seperate file"
    Illy should create each file with my chosen file name, plus appended with the name of each artboard.
    Except sometimes it fails to append the correct artboard name. I always rename my artboards, and sometimes it just adds the default dartboard name.

    I'm on:
    2017 iMac
    macOS Catalina 10.15.2 (19C57)

    and,

    Illustrator 24.0.3

    1 vote

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