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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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  1. Illustrator documents open up as skewed black and gray triangles

    When I open a file in illustrator, all that shows up are black and gray skewed lines and triangles. I have uninstalled and re-installed illustrator but has not fixed the problem. The image cannot be seen whatsoever. Attached file shows what SHOULD be the silhouette of the state of Illinois. This is what I get instead:

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  2. Text Formatting Bug

    Adobe Illustrator 22.1 (64-bit)

    Typing text within a single text box that requires different font styles formatting.

    While editing the text within the text box, in the last version (Illustrator 21), I could change up the font style of a font family and continue typing.

    But, in the updated version, if I change the font style (i.e. roman, bold, italic) I have to click back into the text box to continue typing. In addition, the change in formatting does not apply once clicked back into said text box. This requires me to type out whatever needs to be typed out…

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    0 comments  ·  Type, Fonts, Text  ·  Flag idea as inappropriate…  ·  Admin →

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  3. Illustrator CC 22.1 destroyed my file

    22.1 (released today March 15, 2018) destroyed a complex drawing, exhibiting very odd drawing mistakes leading me to quit. Upon reopening the file was corrupted and a single object remained. I suggest NOT updating until this is solved.

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  4. Special characters and Data merge

    New data merge feature does not import special characters like trademark or inch marks. Followed steps provided on https://helpx.adobe.com/illustrator/using/data-driven-graphics-templates-variables.html

    Attached is an example package artwork and a csv for data merge. I need the inch marks and TM to pull in as part of the text.

    I have used scripts in the past to generate artwork from data which has worked to pull in any character found here http://hypertransitory.com/blog/2015/04/26/illustrator-variable-data/

    AI v22.1
    Windows 10 64-bit

    Will also enter a separate suggestion, but there needs to be an option to name each data set based on data file used so that file…

    1 vote

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  5. file does not keep imported and applied paragraph styles after saving the file

    1. Illustrator 16.0.4 (CS6) Mac OS 10.11.6
    2. After applying imported paragraph styles, I can save the file, but when reopening the style effects have gone. Tried to erase the preferences etc. but it reappears not immediately, but after two or three steps for sure... What can I do?
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  6. SCREEN IS ALL BLACK ON OPENING EXISTING FILE

    Just updated to latest version of Illustrator this morning and when I open an existing file to work on it, the entire art board is BLACK. Only way to fix the problem is resize the Mac art board window. My whole team is experiencing this problem. PLEASE FIX ASAP.

    Also copy-and-paste from illustrator to indesign seems like it has been disabled as well. Come on, folks... this is not good.... Super unhappy.

    We have reverted back to the previous version in the meantime.

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    2 comments  ·  Rendering Issues (GPU, CPU)  ·  Flag idea as inappropriate…  ·  Admin →

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  7. file new

    When I try to create a New File My screen opens like this

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  8. Discretionary

    The discretionary "st" ligature is showing on Arial and Times New Roman when I have discretionary ligatures turned off and standard ligatures turned on.

    Illustrator 22.0.1 64-bit
    Windows 10 Home
    Arial 6.98 (pre-installed with Windows 10)
    Times New Roman 6.98 (pre-installed with Windows 10)

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  9. Placing/updating AI file links in INDD after update takes a very very very long time.

    After updating AI and INDD, placing AI files into INDD is taking a very long time. I made an update to an AI file that was placed into an existing INDD files that contains 13 placed AI files. I only updated a few of the linked AI files. Prior to the AI and INDD update, updating these placed links took a few seconds each max. Now, just to update the two links takes about 2 minutes.

    This MAY be an AI bug, but I don't know how make that determination as I updated bothat the same time.

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  10. Mac is frozen when moving objects around

    Hi, I'm using Illustrator CC on a Macbook (High Sierra). It very often freezes completely and nothing helps, but hard reset. It's very annoying, as this happens 10-15 times when making a Figure for a publication. It happens when moving simple objects around. I tried to reinstall and to purge the preferences, nothing really helps. Can someone help?
    THanks

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  11. cant do anything within the latest version of illustrate

    when adding two items and then trying to manipulate them I am getting the attached image. this is happening when i try to do any kind of task in Illustrator. I have tried to uninstall and reinstall.

    Any help would be great.
    I am running 22.1 (64 bit) with the following system Information:

    OS: Windows
    Version: 7.1
    System Architecture: x64
    Built-In Memory: 8074 MB

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  12. 1 vote

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    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.

    Thanks
    Anish Kumar
    Illustrator Team

  13. Using tab to advance to next dialog box field only works occasionally

    Editing text in latest Illustrator (immediately after update)... can't tab between font-size and leading fields - I can get it to work momentarily by closing the box and trying again, but the big returns the next time I try to edit text.

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    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Thanks
    Anish Kumar
    Illustrator QE

  14. resaving bug

    When Illustrator was updated to CC2018, I began having a recurring (and very annoying) issue: whenever I try to resave an open file, Illustrator crashes. Sometimes it will also crash if I do too many other actions in a row, though I can't say for sure what triggers that (if it is something consistent). I'm running it on a 2017 iMac with High Sierra. I report this every time it happens.

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  15. Illustrator can't read it's own files properly

    Looses bitmap figure embedded in .ai file, reports the bitmap is missing when opening. While other software opens the file just right. Including Adobe Acrobat, Gmail preview, apple finder preview and Affinity Designer.

    I made a file using Adobe illustrator, this file contains two jpg images. When I save the file and open it using illustrator on two different computers, a dialoge appears complaining the jpgs are missing and offer to replace them.
    Oddly other software packages read the same file just fine, INCLUDING the allegedly missing jpg images, and in good quality.

    I can provide the file if you…

    1 vote

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  16. Wrapping text causes font changes and misalignment of text lines

    When I wrap text around a picture, the font completely changes and the text lines become offset from the actual text, making it impossible to edit text.

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  17. Error in BLEND "calculation".

    When blending 2 strokes it draws the shape correctly, however, if I outline those strokes, there is an error.

    Same thing occurs when outlining the strokes first or when just drawing the objects before blending.

    This problem however goes away is I move the top right point of the top object down just a bit. As soon as I move it back up, at a certain point, AI draws weird shapes that is not actual "steps" in the blend.

    I have tried resetting all anchor points and redrawing the objects also.

    My guess is that there is an error in…

    1 vote

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  18. flyout menu in adobe cep illustrator extension

    flyout menu in illustrator cep extension panel

    1 vote

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  19. Installation Failure

    When I downloaded Adobe on my Asus Computer, it will load Illustrator and then after a small time period. I will receive the message saying that there was an installation failure. It will also say something such as "Error Code P204".

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  20. thin line with stroke (0.01 or less) won't show up in CC 2015, but show clearly in CS 4/CS 6

    thin line with stroke (0.01 or less) won't show up in CC 2015, but show clearly in CS 4/CS 6

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