Very similar to this resolved issue:
black screen problem
https://illustrator.uservoice.com/forums/601447/suggestions/33739969
Reports here were made after that issue 'fixed' date

Since the last couple of updates I cannot open a new file on Illustrator. The screen is black and I'm able to open a previous project but when I click to open a new project it doesn't even load or try to open a new file. Photo of blank screen for reference.

( new ) option does not work and i cannot create new documents. And when i open illustrator its just black screen until i open something that already exists.

When I launch Illustrator it is only a black screen and doesn't load. I have tried rebooting it many times and logging in and out of Adobe but it is still a black screen. After about 5 min of trying to get it to load the screen crashes.

Version 10.15.5 MacOS Catalina
All of my Adobe apps (ie. Illustrator, Photoshop, InDesign) won't open when I try to launch them. They all just open a blank gray page (screenshot attached). The only way I can use the apps is to open a previous file with the .ai, .PSD, etc. file type. How do I resolve this? Is it a bug or virus?

All of my Adobe apps (ie. Illustrator, Photoshop, InDesign) won't open when I try to launch them. They all just open a blank gray page (screenshot attached). The only way I can use the apps is to open a previous file with the .ai, .PSD, etc. file type. How do I resolve this? Is it a bug or virus?

Same here. I hope this fix this soon. On my end - i can only open from preset templates. But anything else doesn't open. Quite frustrating tbh. 2020 version was working fine on my end

When I try to 'Create New' or load an old artwork, the artboard does not generate. The screen either a) remains the same (see picture) or b) goes completely white. Nothing will generate on the screen. If I zoom in or out, nothing changes. If I create shapes, they don't generate.

Basically the artboard/screen does not load at all.

When I try to 'Create New' or load an old artwork, the artboard does not generate. The screen either a) remains the same (see picture) or b) goes completely white. Nothing will generate on the screen. If I zoom in or out, nothing changes. If I create shapes, they don't generate.

Basically the artboard/screen does not load at all.

for background color : Contol K - Preferences - User Interface - Canvas color -white

For Appear artboard: View - hide/show artboard

Hope this can help :)

I tried most all the suggestions below then just restarted illustrator and that worked.

Try to resize the window, that's what worked for me. Just grab the corner and click to drag, the art shows up after.

THANK you for this!! I could not figure out how to get anything to show, resizing the window did it. UGH that was stressful lol.

When creating a new document or opening an existing document in Illustrator, I get a black screen (see attached).

Like we pay you for a service get it together y'all always have some issues... and we know youre sitting at home like the rest of us! I have assignments due. I even uninstalled and re-downloaded youre wasting my VALUABLE time

Photo attached is my lunch screen and nothing happens when I use the 'File' dropbox and push 'NEW' but a black screen

Same Problem!

When creating a new document or opening an existing document in Illustrator, I get a black screen (see attached). I have to resize the window to be able to work.

When opening or creating a new file on Ai, there is a black screen. I need to resize window to be able to start using it.

Solved: I created a new illustrator file from scratch. Then from the existing file where my artwork is invisible, I copied them over to my new file and it appears!

Solved: Even I have faced this issue. You just want to save the file and close the illustrator then open it again. If you facing problem still, restart your system then open it. It will absolutely work.