Cannot create or load documents, the canvas goes black/white/transparent
Whenever I try to open a new document or a pdf or ai file the screen shows up blank white. It is not because the white part is the art-board since I tried zooming out already and it didn't work. I also tried updating illustrator and that didn't work either nor any other questions I found on here.
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Screenshot (49).png 93 KB -
Screenshot 2020-12-12 at 9.13.48 PM.png 627 KB -
Screenshot 2020-12-12 at 9.13.48 PM.png 627 KB -
bug2.PNG 65 KB -
bug.PNG 93 KB -
Capture.PNG 10 KB -
Screenshot 2020-05-12 at 7.53.51 PM.png 343 KB -
Screen Shot 2020-04-26 at 13.40.41.png 214 KB -
Black_Screen-Issue.PNG 138 KB -
New File.jpg 154 KB -
Illustrator.jpg 146 KB -
Capture.PNG 53 KB -
Untitled-1.jpg 310 KB

Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
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Very similar to this resolved issue:
black screen problem
https://illustrator.uservoice.com/forums/601447/suggestions/33739969
Reports here were made after that issue 'fixed' date -
Samantha Schoenleben commented
Since the last couple of updates I cannot open a new file on Illustrator. The screen is black and I'm able to open a previous project but when I click to open a new project it doesn't even load or try to open a new file. Photo of blank screen for reference.
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ali.zarei commented
( new ) option does not work and i cannot create new documents. And when i open illustrator its just black screen until i open something that already exists.
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Spade commented
When I launch Illustrator it is only a black screen and doesn't load. I have tried rebooting it many times and logging in and out of Adobe but it is still a black screen. After about 5 min of trying to get it to load the screen crashes.
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Sharifah Husnah Binti Syed Azmin commented
Version 10.15.5 MacOS Catalina
All of my Adobe apps (ie. Illustrator, Photoshop, InDesign) won't open when I try to launch them. They all just open a blank gray page (screenshot attached). The only way I can use the apps is to open a previous file with the .ai, .PSD, etc. file type. How do I resolve this? Is it a bug or virus? -
Sharifah Husnah Binti Syed Azmin commented
All of my Adobe apps (ie. Illustrator, Photoshop, InDesign) won't open when I try to launch them. They all just open a blank gray page (screenshot attached). The only way I can use the apps is to open a previous file with the .ai, .PSD, etc. file type. How do I resolve this? Is it a bug or virus?
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Kouka commented
Same here. I hope this fix this soon. On my end - i can only open from preset templates. But anything else doesn't open. Quite frustrating tbh. 2020 version was working fine on my end
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Simone commented
When I try to 'Create New' or load an old artwork, the artboard does not generate. The screen either a) remains the same (see picture) or b) goes completely white. Nothing will generate on the screen. If I zoom in or out, nothing changes. If I create shapes, they don't generate.
Basically the artboard/screen does not load at all.
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Simone commented
When I try to 'Create New' or load an old artwork, the artboard does not generate. The screen either a) remains the same (see picture) or b) goes completely white. Nothing will generate on the screen. If I zoom in or out, nothing changes. If I create shapes, they don't generate.
Basically the artboard/screen does not load at all.
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VI commented
for background color : Contol K - Preferences - User Interface - Canvas color -white
For Appear artboard: View - hide/show artboard
Hope this can help :)
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Anonymous commented
I tried most all the suggestions below then just restarted illustrator and that worked.
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Anonymous commented
Try to resize the window, that's what worked for me. Just grab the corner and click to drag, the art shows up after.
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Anonymous commented
THANK you for this!! I could not figure out how to get anything to show, resizing the window did it. UGH that was stressful lol.
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pragya commented
When creating a new document or opening an existing document in Illustrator, I get a black screen (see attached).
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Christof commented
Like we pay you for a service get it together y'all always have some issues... and we know youre sitting at home like the rest of us! I have assignments due. I even uninstalled and re-downloaded youre wasting my VALUABLE time
Photo attached is my lunch screen and nothing happens when I use the 'File' dropbox and push 'NEW' but a black screen
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Gary commented
Same Problem!
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Pratiksha Uke commented
When creating a new document or opening an existing document in Illustrator, I get a black screen (see attached). I have to resize the window to be able to work.
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Anonymous commented
When opening or creating a new file on Ai, there is a black screen. I need to resize window to be able to start using it.
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Anonymous commented
Solved: I created a new illustrator file from scratch. Then from the existing file where my artwork is invisible, I copied them over to my new file and it appears!
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Vimal commented
Solved: Even I have faced this issue. You just want to save the file and close the illustrator then open it again. If you facing problem still, restart your system then open it. It will absolutely work.