File open as blank white screen regardless of file type or if new document
Whenever I try to open a new document or a pdf or ai file the screen shows up blank white. It is not because the white part is the art-board since I tried zooming out already and it didn't work. I also tried updating illustrator and that didn't work either nor any other questions I found on here.
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Please help me how can i open this file
@Hatsu Kei0000 Thanks! Disabling "GPU Performance" in Preferences worked.
cannot open new blank document.....but can open document file
Brian Nutt commented
Arial Bold is not correct in illustrator. The font is not arial bold, but something else. Tried to reinstall and overwrite existence file, but still getting the same thing.
Sarah Khan (Illustrator team) commented
Sorry for the inconvenience caused. As this is not a generic issue , can you please share the system info file from Illustrator. Go to preferences->GPU Performance->Show system info . Copy paste the information and send it to sharewithai(at)adobe(dot)com.
Hatsu Kei0000 commented
Edit -> Preferences -> GPU Performance , and unchecklist the "GPU Performance".
work for me (win10 64bit)
I just had the same problem. Managed to solve it somehow, that's how I did it:
Go to preferences - experimental feature and then in settings click 'Enable for CMYK documents'.
This worked for me also! Nice
Richard Jones commented
Aftie Miah's idea works but the resolution and clarity is very poor.
Aftie Miah commented
Open a new document and copy and paste of assets over, then save it. That should solve the problem.
same problem, come on Adobe we spend heaps of money for software that doesn't work, not happy
Sjors Trimbach commented
Turning off gpu and restart fixed it for me. (windows 10, Surface)
Douglas Petroshius commented
crtl+alt+shift+y is the bomb.
cmd-shift-H --> hide artboard tool
View > GPU Preview
VIV Singh commented
A work around:
Open the file ( let it look white )
Hit cmd+a, then cmd+c to copy all
open a new file
hit cmd+v to paste
Cat D commented
I was having the same problem after installing CC on my new machine but the crtl+alt+shift+y trick worked for me, thanks Daniel!
Chris Lupton commented
This one drove me nuts.
White screen on any file. Adobe appears to locked up. Kill in task menu.
It was stupidly simple.
When you open any file, it throws a modal message box down in the lower right-hand corner (for me) that says something like "we detected a touch screen - switch mode?" and yes/no buttons. The dialog needed to be resolved before the file opened.
I could just barely see the title bar of the message. I grabbed it, moved it to the center, hit OK and boom! File opened.
Daniel Serrano commented
For me, what worked was turning off the "Superimposed visualization" (not sure if thats the correct name on english).
On Windows, the shortcode for turning it on-off is Crtl+Alt+Shift+Y.