Unable to create a new document
I am not able to create a new document
Please get in touch with us at email@example.com or any of the other support channels – https://helpx.adobe.com/support.html .
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
That’s not a real fix though. Although the legacy dialog works just fine, it does not magically makes the modern one work :( Glad at least you are able to crate docs now.
DeLargy's Print commented
@Egor This appears to have fixed the problem after using the legacy version the past two days.
As a workaround, try to open Preferences and check 'Use Legacy "File New" interface' — does it help to avoid the problem. Please reply.
DeLargy's Print commented
When I try to create a new document, the panel will not let me input any artboard sizes, quantities, etc. It becomes frozen and I cannot close the panel or make any changes to it, so I have to manually close Illustrator since I can't work on anything while that panel is open. I've tried waiting and nothing changes. It doesn't happen every time but it is getting increasingly common.
Check all the methods Ai has to create new documents and see if any of them work.
1. File > New
2. File > New, but with 'Use legacy "File New" interface' option enabled in Preferences > General
3. Creating a new document from an .ait template file (you can save any document as such a template, and then double-click it to create a new document based on it).
If you get any error message — please share a screenshot.
MUHAMMAD DANISH IMRAN BIN MOHD FARID commented
my document is missing
Eli Carlos Guerreiro commented
Resolveu assim pra mim. Vá em editar/preferências/geral e marque a caixa de opção: - Use a interface anterior "Arquivo Novo".
Victoria Gasanova commented
Christine Eardley Thank you so much! U literally saved me.
Carlos Decourt Neto commented
Estou com a versão 25.3.1 (64bit) e não estou conseguindo criar um novo documento. Mesma situação ocorre com o Photoshop. Até dia 20 de julho (aproximadamente) estava normal.
I can open old documents but whenever I try to go to file-new it won't open
Christine Eardley commented
It is a work around but go to edit/preferences/general and check the box of (legacy" create new" format)
I did the 25.0 update this morning and I can't get illustrator to start a blank new document. When it opens the whole lower area is just grey. I can open old documents, but the "New Document" option literally does nothing.
Ezra B commented
Since updating my Illustrator to the 2021 version, the current version, and any other versions prior to it that I have reverted to have not been able to open new documents. When I launch the app, it opens the 'Welcome to Illustrator' window like normal, and I can open existing projects fine, but as soon as I go to 'Create New' or 'Templates', it won't open a new document window. The buttons don't seem to respond at all.
I've tried uninstalling Illustrator 2021 and re-installing, to no effect. I've installed the previous 2020 version, with the same bug where I can't open new documents. It's incredibly frustrating.
The only way I can make a 'new' document is to open an existing document, resize the artboard and save as a copy.
THIS IS AN ISSUE ACROSS ILLUSTRATOR, INDESIGN AND PHOTOSHOP 2021.
This issue started as soon as Illustrator was updated to version 24.2, basically when working o a document, and you save it and close it, you try to create a new document, but there is no dialog for the new document.
Mac OS 10.14.3. I try to create a new document, several different ways. Each time I get an error message: An unknown error has occurred. I click okay to dismiss it and get the error again. I dismiss that and get an error that says : Can't create a new illustration. The command was cancelled.
This is not an idea, it's a bug.
Having the same issue. When I try to create a new document, the dialogue box is blank
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How could it be that I can not make a new document?! I select and nothing happens. I have uninstalled and reinstalled the software. Using Windows 10, Abobe CC 2017. No phone or chat support available! Help! I pay and can't use. I pay so I can use...