Unable to create a new document
I am not able to create a new document
Please get in touch with us at email@example.com or any of the other support channels – https://helpx.adobe.com/support.html .
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Eli Carlos Guerreiro commented
Resolveu assim pra mim. Vá em editar/preferências/geral e marque a caixa de opção: - Use a interface anterior "Arquivo Novo".
Victoria Gasanova commented
Christine Eardley Thank you so much! U literally saved me.
Carlos Decourt Neto commented
Estou com a versão 25.3.1 (64bit) e não estou conseguindo criar um novo documento. Mesma situação ocorre com o Photoshop. Até dia 20 de julho (aproximadamente) estava normal.
I can open old documents but whenever I try to go to file-new it won't open
Christine Eardley commented
It is a work around but go to edit/preferences/general and check the box of (legacy" create new" format)
I did the 25.0 update this morning and I can't get illustrator to start a blank new document. When it opens the whole lower area is just grey. I can open old documents, but the "New Document" option literally does nothing.
Ezra B commented
Since updating my Illustrator to the 2021 version, the current version, and any other versions prior to it that I have reverted to have not been able to open new documents. When I launch the app, it opens the 'Welcome to Illustrator' window like normal, and I can open existing projects fine, but as soon as I go to 'Create New' or 'Templates', it won't open a new document window. The buttons don't seem to respond at all.
I've tried uninstalling Illustrator 2021 and re-installing, to no effect. I've installed the previous 2020 version, with the same bug where I can't open new documents. It's incredibly frustrating.
The only way I can make a 'new' document is to open an existing document, resize the artboard and save as a copy.
THIS IS AN ISSUE ACROSS ILLUSTRATOR, INDESIGN AND PHOTOSHOP 2021.
This issue started as soon as Illustrator was updated to version 24.2, basically when working o a document, and you save it and close it, you try to create a new document, but there is no dialog for the new document.
Mac OS 10.14.3. I try to create a new document, several different ways. Each time I get an error message: An unknown error has occurred. I click okay to dismiss it and get the error again. I dismiss that and get an error that says : Can't create a new illustration. The command was cancelled.
This is not an idea, it's a bug.
Having the same issue. When I try to create a new document, the dialogue box is blank
Having the same issue...
I am having this same issue.
How could it be that I can not make a new document?! I select and nothing happens. I have uninstalled and reinstalled the software. Using Windows 10, Abobe CC 2017. No phone or chat support available! Help! I pay and can't use. I pay so I can use...