New Document dialog window always coming up blank now
It was working at first, but now when I try to create a new document I just get a completely blank dialog box. When I mouse over areas of the box, the pointer turns from arrow to text input cursor or clicky-finger depending where in the window I am, which implied that everything is there, but not visible. To confirm this, I clicked on where I knew my favourite preset to be and hit return, and it created the right kind of new document.
So the dialog comes up, but doesn't display anything even though it's all there to interact with
Chris Hands
shared this idea
Since the issue is resolved after updating the drivers, so marking it as Resolved.
If you still face the issue even after updating drivers please send me an email on anish@adobe.com
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Chris Hands
commented
Not really - I updated the nvidia drivers and it didn't make a difference - the only reason I'm not experiencing the problem is that I am now working on a different machine, so the problem was never resolved (unless you advise anyone suffering this problem to replace their computer?)
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Chris Hands
commented
Wow, good job I didn't wait for an answer. Nine months. Blimey.
I am working on a different machine now, so am not facing the issue any more. -
David M. O'Neill
commented
I updated my NVIDIA drivers and controller software. This didn't help by default but I adjust the 3D processing associated with individual programs in NVIDIA and I can get it working. I have a similar problem, fixed the same way, with After Effects. This is still an ongoing annoyance since NVIDIA doesn't appear to save my settings.
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Anonymous
commented
I had this problem and solved it by updating the video card driver. You cah use 3dp chip for this. I hope this helps.
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Gaius
commented
Ditto.
Latest version of Illustrator supplied by Creative Cloud installer on 64-bit Windows 10 PC.Steps to reproduce:
1. File - New Document.
2. Bingo...Expected result:
A useful window with options to create a new document.Actual result:
A useless blank screen. -
Tubsz
commented
I have the same problem and it's really annoying! Did you already found a solution perhaps? A solution you can try is going to Edit > Preferences > General and checking "Use Legacy "New Document" Interface".