Can't save files in Catalina
With the new OS Catalina, Illustrator no longer can save, save as or export any file. This is a critical issue. Not sure how it would be missed in testing. is it a known issue and being worked on?
Stephen Ray Lunny
shared this idea
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 24.0.0
For the issue where you are encountering “An unknown error has occurred” while saving the document then please go to the following link to track the status of this issue:
https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/38961718-v-24-generic-error-while-saving-files-disappear
Warm Regards,
Illustrator Team
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Anonymous
commented
same here. was happening to me in catalina beta. wasn't fixed before GM.
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Nick
commented
That's good to know. Been dying for a workaround of some sort. Thanks for that. Hopefully this issue gets resolved soon.
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Chris
commented
I'm having the same issue. Not sure if it's connected to upgrading to the new OS but I have the most recent version of Illustrator so it shouldn't...
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Caroline
commented
Mine is doing the same thing
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Bruce Leung
commented
Whenever I try to save a new file I am unable to save it. Neither the keyboard shortcut nor clicking directly on File> Save As... or Save as Copy... bring up the save dialog box. It's as though those commands are completely unresponsive. The program doesn't freeze or crash and I can continue to work in my document after I attempt to save, but I cannot seem to save any of the work that I've done to a new file. I can however edit and save an existing file in which case the File> Save function seems to be working just fine. Now noticing that a number of menu options are unresponsive. Some work but some don't.
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Anonymous
commented
I found if you boot the Mac in Safe Mode the functionality returns. Unfortunately returning the Mac to standard boot and the problem returns. It is also happening for me in Premier and After Effects.
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Nick
commented
Whenever I try to save a new file I am unable to save it. Neither the keyboard shortcut nor clicking directly on File> Save As... or Save as Copy... bring up the save dialog box. It's as though those commands are completely unresponsive. The program doesn't freeze or crash and I can continue to work in my document after I attempt to save, but I cannot seem to save any of the work that I've done to a new file. I can however edit and save an existing file in which case the File> Save function seems to be working just fine. Now noticing that a number of menu options are unresponsive. Some work but some don't.
Just upgraded to Catalina last night. Was working fine yesterday before the upgrade.
Adobe Illustrator version 23.1.1
macOs Catalina version 10.15 (19A583)
MacBook Pro (13-inch, 2018, Four Thunderbolt 3 Ports)
2.7 GHz Quad-Core Intel Core i7
16 GB 2133 MHz LPDDR3
Intel Iris Plus Graphics 655 1536 MB -
David Jones
commented
HELP!!!!!
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Zac DeLane
commented
Me too! Hope this gets fixed.
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Anonymous
commented
I am having the same problem - booting in Safe Mode makes it work again. But booting back out of safe mode and it stops working.
Also After Effects and Premier have the same problem.
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Junio Serroni
commented
Nothing happens once pressed on any input that require Finder to show up, meaning that it seems impossible to save or export anything made on Illustrator CC 2019 (last update to date).
I've updated today to macOS 10.15 (Catalina)