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What can we fix in Illustrator (desktop)? Vote or report a bug.

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Blank window when creating a new document in Illustrator 24.2

In Illustrator 24.2 when creating a new document and you select create new you are getting a blank screen.
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Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded  · 

I am happy to share that we have fixed this bug in our latest release – 24.3.0 which is available worldwide now.

Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

Thank you for all the feedback. Keep it coming!
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  • EJ commented  ·   ·  Report

    Go to preferences > General > tick the box "Use legacy "File New" interface

    This should work
  • Dave Teu commented  ·   ·  Report

    This problem exists in so many versions of illustrator/photoshop and was never fixed. Only solution was only to manually check " use legacy file new interface".

    What's the reason? This is not a new bug, it has been there for years.
  • Kelemen Juhász commented  ·   ·  Report

    Go to Preferences > General > Check 'Use legacy "File New" interface'. And all is well again. Hope this helps.

    TANKX
  • Cheryl commented  ·   ·  Report

    Well, just ran into this bug in March 2021 on 25.2, so obviously it is NOT fixed...
  • skirtland commented  ·   ·  Report

    i've run into this bug as well and i am on 25.2
  • adobeG commented  ·   ·  Report

    Go to Preferences > General > Check 'Use legacy "File New" interface'. And all is well again. Hope this helps.
  • adobeG commented  ·   ·  Report

    same error on version24.3, the error still exists.
  • Anonymous commented  ·   ·  Report

    I can only use a template if I will open a new document. I don't have the possibility to create a new document using presets
  • dtk commented  ·   ·  Report

    I encountered the same problem. After updating to 24.2.1, "New Document" still does not work properly, I can only use the old version of "New Document"
  • Jamie commented  ·   ·  Report

    Nah, I'm good. I just turned off the home screen. Turns out I don't miss it at all.

  • Darcy commented  ·   ·  Report

    I'm having various issues along these lines with Illustrator 24.1.3

    For example - right now I have one .ai document open. I open a second document and the tab appears, and when I click the tab the layers panel changes to show the layers of the second document, but the work area still displays the first document I have open. From there I hit the 'home' button to see what would happen, and I just got a whole screen of blank areas like what you have here in your screenshot.

    Getting really annoying.

  • Anonymous commented  ·   ·  Report

    I tried to open a new doc in Illustrator and get a blank window! Have tried different ways to restore but to no avail.
  • Anonymous commented  ·   ·  Report

    I'm having a similar issue. About 8 to 10 times a day... when I ether open a file or create a new one - Illustrator blanks out. See screen shot I just took of it happening. I'm on a 2019 iMac - running illustrator 2020. Oh and the only way to clear the problem is to quit and restart illustrator. This is about the 15th bug I've reported on this 2020 update... I've never seen such garbage - been using this program since illustrator 3 in the mid 1990s.
    Guys!!! Get it together!!!
  • Jamie commented  ·   ·  Report

    When I launch the program the Home Screen appears, and my recently opened files are displayed.
    When I click on one of the recently opened files, the Home Screen closes (as it should), the file opens (as it should), but then a second, blank Home Screen appears (as it absolutely should not).

    The only way to close it is to manually click the 'x' button (clicking off the blank Home Screen doesn't do it).

    NOTE: Opening a file any other way than from the Home Screen does *not* produce the same problem. The Home Screen disappears (as it should), and doesn't reopen.

    OS - High Sierra 10.13.6
    Illustrator CC 24.1 (and all versions since I started using CC in the last 6 months)

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