@Anonymous
You misread me. I didn't state that the bug was our fault. My point was that anyone who CONTINUES to be hampered by the bug is at fault for not taking advantage of the available fixes.

If I owned a store and the power went out, so I started losing customers, and I called the electric company and they told me that the electricity was still getting to my building fine and that I should go and check my breakers, but instead of going and flipping the breakers, I instead took the time to write seething comments about the electric company on their website (using my phone because I don't have electricity), I would be a fool.

I also never said that 374 was the total number of users experiencing this issue. I chose my words carefully, mentioning that there were "only 374 votes" among the many Illustrator users. My point was that If this issue was universal, there would be many more votes. Clearly, as you admitted, it is only a segment of the users who are experiencing the issue. And my overall point was that it just so happens that none of Adobe's testers has the same configurations needed to trigger the defect. This kind of thing happens in every workplace--unforeseen complications arise--and no one is benefitted by hateful comments about it. Let's stick to CONSTRUCTIVE criticism and adding information that will actually help Adobe fix this problem.

As for me, so far 23.01 is working fine on my Mac--but I haven't had the need to really push it yet. I was having the Preview issue every hour or so, but I could get by simply by saving often and restarting Illustrator whenever the Preview error came up. I understand that others have had it much worse.

I'm using the version (fix) 23.0.1 from about 1 day and now everything seems to work fine.
no crashes or bugs i can point out.

I do not deny that the problems with the officially released version got me a little disappointed as it came out concurrently with the annual conference.
But after founded the issue with a reinstallation of the previous version I did not waste a lot of time.

376 users do not represent a significant number compared to millions (?) but we must also consider that maybe not all have already installed the new version and not all have written in this forum.

I hope that soon the beta version (23.0.1) became an official (stable) release.

I do not expect refund but, as a subscriber and NOT betatester, Adobe should think to some "benefits" or symbolic discount on the next annual renewal.

The hotfix helped a lot.
The only thing i noticed for today was once a sudden appearing of a serious lag and seconds of freezing, similar to the behaviour right before the crashes happened before. But id did not lead to a crash!
I had to restart the program then and everything was fine again.
Unfortunately I am not shure if this has anything to do with this issue.

@Casey Truelove
If I noticed well,,,most of us who are having problems with Illustrator are using Mac. Why do you think that all of those millions of users out there are also using Mac? Maybe Win guys don't have that issue. Also...why do you think that all who have problems will report that and write here?
When you say ONLY 374...it doesn't mean that no body else have that issue.
I rolled back to previous version of Illustrator few days ago...All is good. I think I will not update it for a while. Blaming this bug on us and our configurations is not professional. This is a company's computer, and beside adobe, I don't use any other software that I didn't use for the past years. If Illustrator worked great in past, and now it doesn't...then I didn't create this issue and bug, but you guys missed something.

I, also, rolled back to 2018 early in the week after reading some of the initial posts. I had lost hours of work.

When opened (2018 version) it's working great. No problems at all within my work space.
However, ALL of my Windows system preferences have been lost. Windows is asking me for all of my default programs, again. Thought I clicked to save preferences.
I can no longer open eps or svg files, at all. They appear as black docs in all of my folder. AI is not even showing in my system programs to choose as a default app? It's obviously on my computer, I'm using it.
Files I'm currently saving, completely disappear. No where to be found.
Clearly I've done something wrong. I admit, but I'm not brave enough to start playing around with Windows system folders.
I guess I assumed the Adobe install and uninstall would take care of these things.
Debating if I should completely uninstall Creative Cloud and all related apps and just start over.
Happy I can at least get work done, now, but really frustrated about all the lost files that equate to hours of work.

With only 374 votes among the thousands (millions?) of Illustrator users throughout the world, this is obviously only affecting certain people. The question begged is "what is the cause?" I beta test a web-based software platform and recently some of our team caught a certain defect, but our development team couldn't reproduce it (hence why it wasn't caught before releasing to testers). It wasn't until someone was in a video chat with the dev team that one of the developers saw the Grammarly icon in the text box and asked what it was. After further review, it turned out that Chrome extensions were affecting the way the software was saving/displaying text in a certain location. Something like that is likely also true here. Since none of Adobe's testers caught the bug before release and only certain users are responding with it, it's likely that there is a problem with Illustrator interacting with something else that only certain users are using (and it just so happens that none of Adobe's testers had that combination--hence why the defect made it into the release). Short of asking everyone on this thread every other app/extension/etc. that is running on their computers while they use Illustrator, their dev team probably has to frantically check all kinds of combinations that might be causing this issue. Hopefully, they'll figure it out soon. In the meantime, they've given us two viable workarounds: roll back to 22 or try 23.01 beta. None of us should be "losing money"--we have fixes available. The only reason you should still have the issue is if you haven't done the fix--that's on you, not them. None of us should be expecting "reimbursement." I understand that you're angry, but let's try to think about it from their perspective instead of just dumping hate onto this feed. It isn't helping anyone.

Ashutosh,
Installed yesterday and it has worked great with the preview issue. So far no errors or crashing. Thanks so much again!

I was also using the beta version without this issue and on the release build still don't get this issue. We only have 1 Mac in the studio that we get this error on which is exactly the same spec as mine.

I installed the version released this morning and for now it seems to work much better. The software did not give black and white and preview problems.

Simon Bowland: even though I can agree on your note that blaming Adobe with harsh words is counterproductive, you can´t dismiss the fact that as of now, this issue has 374 votes and a large number of comments from people around the world having Exactly the same issue. From Mac users and Windows users, with completely different hardware. So even though you have tested it, it still doesn´t explain why people having problems. Your comments, does not help either.

"How did your "multiple beta testers" miss such a widely-reported bug is beyond me."

To be fair to Adobe: I was beta-testing 23.0 for more than a month, in various different stages of development, and I never saw this memory/preview problem once. I still haven't seen it with the final release version of 23.0, so it's clearly only affecting certain users and not others.

"Please accept my sincere apology for the inconvenience and disappointment the issue has caused. We do test our products thoroughly including running it through multiple beta testers and we really regret that this issue slipped past our quality checks."

How did your "multiple beta testers" miss such a widely-reported bug is beyond me.

Ho installato il nuovo aggiornamento, vedremo se sono stati corretti tutti i bug.

@Ashutosh: I have upgraded to 23.0.1 following your suggestion and the proccess has been extremely well. And I have been playing around 30 minutes with the app without problems.

I need to leave it (no really need Illustrator today for my tasks) but it would be fantastic if some other heavy user could made more extensive tests.

This is affecting me as well. Crashing constantly since I installed V23.0.

@Dan
I am sorry to hear that. May be you can convince your IT administrators to unblock adobeprerelease site it is a secure site managed by Adobe and has all the security measures that you find on all other Adobe servers.
Another way could be you download it outside your firewall like from home and then take it on an external drive.

Ashutosh,

I am behind a secure system that is having trouble reaching the link you sent. Wondering if there is another way to get it.

@Cristobal: Since the build I posted is a hot fix you do not have to uninstall or trash preferences. The build shall replace the existing install of 23.0.
Please let us know if the fix holds for you.

Thanks for your fix, Ashutosh! :-)

Reading the notes on you link, I suppose that the secure path is:

— Uninstall failed Ai 23.0
— Remove Ai Prefs, just in case…
— Install this new Hotfix 23.0.1 Build 1

Is this right?
THANKS!

I have same issure, it's pretty annoying .... Illustrator keeps crashing for no reason showing up this same message "Cannot finish previewing"