Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
728 results found
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Clipping mask not working
When I try to create a clipping mask with a photo and a vector shape nothing happens. I draw a circle over the photo and use shortcut Ctrl+7 and absolutely nothing happens.
3 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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CC 2018 zoom!
CC 2018 zoom is zooming anywhere but where I want it, even with -preferences-zoom to selection OFF. Its driving me mad and slowing me down in designing, which I have deadlines every day. Please, please can you sort this?
Look forward to your reply....
3 votes -
Pen tool glitch
When using the pen tool, the artboard glitches and a big gray area appears from the upper right corner (screenshot 1), glitches even more and turns yellow when scrolling or moving the cursor (screenshot 2).
Pen tool absolutely impossible to use.This started happening after last update (version 22.0.1 - 64 bit) on Windows 8.1
3 votesMandakh and everybody else that have this issue, is this still a problem for you?
The screenshots are not there in the report you made/voted for. -
X- Y-coordinates are not aligning
When attempting to align two existing points by typing in an exact measurement for x- y-coordinates, they do not align on screen. When the measurements typed in are the exact same, they are NOT aligning on the screen. This is making it quite difficult to refine shapes.
3 votes -
Join tool still drops selection.
It was reported already and reported as fixed, but in 2018 CC the bug is back, Join tool drops selection every time after it was used not allowing consequent connections without reselecting the whole curve every time.
3 votes -
Troubleshooting with anchor points
While trying to add a new anchor point to an intersection it adds it in another place, some pixels to the left. Basically, it happens whenever I try to use the pen tool. At the same time looks like whenever I move an object it doesn't go exactly where I want it to. Basically, no overlapping or adding anchor point to an existing vector.
3 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
Illustartor cc 2018 Crashing when clicking the paintbrush tool or shape builder tool
Illustartor cc 2018 Crashing when clicking the paintbrush tool or shape builder tool in the tools panel. The "N" shortcut for the underlying pencil tool also crashes illustrator. I have reset preferences, but to no prevail.
I am not using GPU as Illustrator can not find my Nvidia GT540M
Windows 10
8gb ram
quad i7
Asus N53sv3 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Reflect tool in Illustrator doesn't work
I can't reflect an object, please help!
3 votes -
Repeat scale
- Scale an object NON UNIFORMLY using Scale tool.
- Select new object.
- Option-click to choose point of scaling and bring up dialog box.
- The previous NON-UNIFORM scale percentages are displayed, but UNIFORM is highlighted. Clicking the radio button next to NON-UNIFORM simply applies the UNIFORM value to the NON-UNIFORM values.
3 votes -
Snap to Point causes jumping with long Guides
I'm using very long guides to create a custom angled grid, and use Snap to Point to snap paths to intersections of those guides. However, sometimes the Snap to Point causes "jumping", i.e. it tries to snap to the intersection, but when it does, it scrolls the document a tad upwards, and hence goes immediately out of snap. Sometimes it even causes jumps of hundreds of millimeters. It doesn't always happens, but only with some guides intersecting in some points. I cannot really say what actually makes it happen.
I created a test file to where I isolated only three…
3 votesI wonder if you can still replicate the issue.
You never shared the test file you said you had, so it’s somewhat hard to replicate this. Also a video would be helpful as well.
Can you please try again?
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Undo Button Stops Working
When using the pen tool, if I move the object or try to undo an incorrect anchor placement I cannot undo what I've done by using keyboard commands or Edit > Undo
3 votes -
Negative numbers go positive when posting data into the graph tool
Negative numbers go positive when posting data into the graph tool.
Since I remember I have had to type a minus manually to each negative cell into graph tool data, since it won’t paste the minus sign. This is extremely time consuming and often leads to errors in the graph. Is the a way to get around it that I have missed, or are you planning on fixing this issue sometime soon?2 votes -
Can’t close shapes with Pen tool
When using the Pen tool and creating a shape, it doesn't want to close the creation. I have to deselect the item, then reselect it from a different plot point, so I can complete it.
2 votes -
Ai comes with scale error/warning too early
When trying to scale down a big group of paths, by double clicking the scale tool to enter a numerical value, Ai starts to complain - it seems to assume that I want to scale up (maybe due to the last scale value used). Please let the function wait for user input, before complaining.
2 votes -
Eyedropper not copying font style from source to target on Mac when Option key is held
The Eyedropper also not lifting font style from source to target when holding down option key on Mac.
2 votes -
トラックパッドを使って３本指ドラッグをした時の挙動
トラックパッド使用時 ３本指ドラッグを使用し オブジェクトを移動させた後、指を離した瞬間に オブジェクトが停止した場所と違う場所に動いてしまいます。マウスで操作した時は大丈夫です。改善をお願い致します。
2 votes -
Missing cancel button on background remove
in the updated 2026 illustrator the Remove Background button leaves no option to cancel
unrelated the updated firefly image 5 embedded in photoshop is non functional...
2 votes -
No me deja editar el punto de ancla y no deja redondear los vectores
Por este medio solicito que arregle eso o una solucion al problema
2 votes -
The tooltip about the ability to smooth a part of the path get displayed many times instead of once until tried
The tooltip about being able to use the direct selection tool to select only a few anchor points and smooth just that portion is helpful... once. Afterwards, it's just distracting. Please have it turn off either after the first time it appears, or if the user has successfully done this maneuver at least once.
2 votes -
Points move just slightly when segment is modified / reshaped using Anchor Point Tool
This is a TINY problem, but as all the problem with precision, these do accumulate, leading to other problems — especially when exported into other more precise appications.
To even see this within Ai a plugin is used, PathScribe by Astute Graphics, that allows to display distances between selected points, when 'Show Anchor Point Coordinate Ranges' option is enabled.
Here, in a Print-based document (doesn’t matter really) I set up two perfect squares with integer sizes, placed on a grid perfectly. When I select two point occupying the same position, the plugin panel tells me these are coincident.
Now I…
2 votes
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