Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
735 results found
-
CC 2018 zoom!
CC 2018 zoom is zooming anywhere but where I want it, even with -preferences-zoom to selection OFF. Its driving me mad and slowing me down in designing, which I have deadlines every day. Please, please can you sort this?
Look forward to your reply....
3 votes -
Pen tool glitch
When using the pen tool, the artboard glitches and a big gray area appears from the upper right corner (screenshot 1), glitches even more and turns yellow when scrolling or moving the cursor (screenshot 2).
Pen tool absolutely impossible to use.This started happening after last update (version 22.0.1 - 64 bit) on Windows 8.1
3 votesMandakh and everybody else that have this issue, is this still a problem for you?
The screenshots are not there in the report you made/voted for. -
X- Y-coordinates are not aligning
When attempting to align two existing points by typing in an exact measurement for x- y-coordinates, they do not align on screen. When the measurements typed in are the exact same, they are NOT aligning on the screen. This is making it quite difficult to refine shapes.
3 votes -
Join tool still drops selection.
It was reported already and reported as fixed, but in 2018 CC the bug is back, Join tool drops selection every time after it was used not allowing consequent connections without reselecting the whole curve every time.
3 votes -
Troubleshooting with anchor points
While trying to add a new anchor point to an intersection it adds it in another place, some pixels to the left. Basically, it happens whenever I try to use the pen tool. At the same time looks like whenever I move an object it doesn't go exactly where I want it to. Basically, no overlapping or adding anchor point to an existing vector.
3 votesRequest to Contact Support ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
Illustartor cc 2018 Crashing when clicking the paintbrush tool or shape builder tool
Illustartor cc 2018 Crashing when clicking the paintbrush tool or shape builder tool in the tools panel. The "N" shortcut for the underlying pencil tool also crashes illustrator. I have reset preferences, but to no prevail.
I am not using GPU as Illustrator can not find my Nvidia GT540M
Windows 10
8gb ram
quad i7
Asus N53sv3 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Reflect Tool moves rounded corners
AI 21.1
Create a hollow compound path with two rectangles.
Round one of the corners.
Make an off-centre reflection with either tool palette or from Transform menu.The inner path gets reflected but the outer path only gets moved to where it is expected
the 'preview' is correct but when I release the mouse any path having at least one rounded corner gets rotated 90º clockwise.3 votes -
Repeat scale
- Scale an object NON UNIFORMLY using Scale tool.
- Select new object.
- Option-click to choose point of scaling and bring up dialog box.
- The previous NON-UNIFORM scale percentages are displayed, but UNIFORM is highlighted. Clicking the radio button next to NON-UNIFORM simply applies the UNIFORM value to the NON-UNIFORM values.
3 votes -
Snap to Point causes jumping with long Guides
I'm using very long guides to create a custom angled grid, and use Snap to Point to snap paths to intersections of those guides. However, sometimes the Snap to Point causes "jumping", i.e. it tries to snap to the intersection, but when it does, it scrolls the document a tad upwards, and hence goes immediately out of snap. Sometimes it even causes jumps of hundreds of millimeters. It doesn't always happens, but only with some guides intersecting in some points. I cannot really say what actually makes it happen.
I created a test file to where I isolated only three…
3 votesI wonder if you can still replicate the issue.
You never shared the test file you said you had, so it’s somewhat hard to replicate this. Also a video would be helpful as well.
Can you please try again?
-
Undo Button Stops Working
When using the pen tool, if I move the object or try to undo an incorrect anchor placement I cannot undo what I've done by using keyboard commands or Edit > Undo
3 votes -
The tooltip about the ability to smooth a part of the path get displayed many times instead of once until tried
The tooltip about being able to use the direct selection tool to select only a few anchor points and smooth just that portion is helpful... once. Afterwards, it's just distracting. Please have it turn off either after the first time it appears, or if the user has successfully done this maneuver at least once.
2 votes -
Points move just slightly when segment is modified / reshaped using Anchor Point Tool
This is a TINY problem, but as all the problem with precision, these do accumulate, leading to other problems — especially when exported into other more precise appications.
To even see this within Ai a plugin is used, PathScribe by Astute Graphics, that allows to display distances between selected points, when 'Show Anchor Point Coordinate Ranges' option is enabled.
Here, in a Print-based document (doesn’t matter really) I set up two perfect squares with integer sizes, placed on a grid perfectly. When I select two point occupying the same position, the plugin panel tells me these are coincident.
Now I…
2 votes -
Color Sampling Ring lags when used for Gradient tool picked from Gradient panel
The “Straw Tool” in “Gradient” experiences a delay when the mouse is moved
2 votes -
L'utilisation de l'outil Pipette nécessite l'utilisation du sélecteur de couleurs et la pression sur Entrée.
Quand j'utilise la pipette pour sélectionner une couleur (peu importe en rvb ou CMJN) sur des visuels simples, (la plupart du temps) je suis obligée de passer par le sélecteur pour refaire la démarche et obligatoirement je dois appuyer sur entrée pour valider mon choix (si je fais ok ça ne marche pas non plus) (je suis sur mac 14.3.1) j'utilise illustrator 30.0.0 (et ce problème persiste depuis 2- 3versions antérieures déjà. J'avais essayé sur la suivante sans succès non plus. merci pour votre retour
2 votes -
Join tool creates bezier curves on straight lines
Windows 11 Home, 25H2
Adobe Illustrator, v29.8.4I connect straight lines together with the Join tool. In those corners I expect the lines to be straight lines on both sides of the node, but in some places I get Bezier curves. I really don't want that as this forces me to go over every node that was formed.
The next issue is that during the Join tool process it adds one node (always only one for some reason). I then have to localize it and delete it. That's very frustrating.
Plus I want a way to I want a way…
2 votes -
Unable to lock aspect ratio when using the Scale tool
In version 30.1, scaling a graphic with the Scale tool while the aspect ratio is locked no longer works correctly. When holding the Shift key and dragging the mouse at a 45° angle, the graphic snaps back to its original size instead of maintaining proportional scaling. This breaks the previously working workflow for scaling graphics while preserving aspect ratio.
Steps to Reproduce:
- Select a graphic to scale.
- Choose the Scale tool.
- Click and hold the mouse button on the graphic.
- Hold down the Shift key and drag the mouse at a 45° angle.
Observed Result:
The graphic flickers rapidly, alternating between the original and scaled sizes, and ultimately…
2 votes -
Can't add Anchor Point to front object
Illustrator 30.1 on Mac Ventura 13.7.8
I'm trying to add an Anchor Point on a Path (orange) on the front, at the same place where there's an Anchor Point on a Path (black) in the back, but when I approach the (selected) front Path with the Pen, / or * appears instead of + and it either continues the Path below or starts a new Path above.
My only option to add an Anchor Point to the orange Path is to cut it and rejoin it.
2 votes -
2 votes
-
Objects on Path tool caushes instant crash
Using a mac mini and v. 30.1 of Illustrator. every single time I use the Objects on Path tool illustrator crashes instantly. It wasn't doing this a couple of days ago. I thought it was because of a new script I downloaded but even after removing it I still have the same issue.
2 votes -
The issue of selecting tools to move lines
In Illustrator, when I select a line and try to move it, the selection is always lost, forcing me to repeatedly select and move it again. This makes the task difficult for me.
2 votes
- Don't see your idea?