738 results found

1. When N key is pressed to get the Pencil, it says "an unknown error occured"

   I am in AI 27.0.1 on a 2021 MacBook Pro running Monterey. Each time I hit the N key to get the pencil, it says "an unknown error occurred." It doesn't crash, but I can't use the pencil.

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   AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   The problem got 'solved' by unplugging a Dell monitor connected to MacBook Pro. Changing the resolution also helps.

   However, this is not a true solution, but a workaround. If you have this issue too — please vote and comment.

2. Cutting a line with Scissors tool then resizing it works wrong

   1: Windows.
   2: 2022 26.5.0.
   3: Cutting a line using the Scissors tool then resizing it using the handles.
   4: Expected to be able to grab the handle at the newly cut end and re-size the line from there accordingly. However as soon as I do this Illustrator reduces the size of the line by approx 50%, often meaning the handle that I have hold of is off the screen. Have to let go of handle, go and find it again and drag the line back to where it originally ended after being cut. Very annoying.

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3. Scale or rotate when using preview does not work

   When scaling any object in Illustrator 2019 when using the preview checkbox the scale percentage is immediately applied to the object. So, for instance, if I enter 110% and decide that is not enough, I enter 115%. The object is actually transformed 100% AND 115%! If I press cancel, the two transformations are applied to the object, and I need to click undo twice to get back to the original.

   This happens for the rotate, reflect, and shear tools too.

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4. Image Trace disappears when I click Advanced Options

   Adobe Illustrator CC2018
   Image Trace disappears when I click Advanced Options.
   Need to remedy this asap. tried updating and closing all other apps before starting...

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5. After unlink vector art from symbol, handles and points never appear again - CC 23.0.2

   I see that this bug was supposedly fixed but it's back.

   I made a vector shape and dragged it to the symbols palette.

   Then I placed the symbol in my artboard, and unlinked the placed art from the symbol.

   Now when the shape is selected, no handles or points are ever visible again - I can not select all or any handles or points with the direct selection tool, because they are gone. The shape can not be manipulated.

   It does not matter if I cut and paste it, expand it, ungroup it, double click it, or paste it into another document then cut it and paste it back in the original document again.

   The only way to get shape handles and points back again is to cut or divide the shape and then join it back together. This creates extra points that have to be cleaned up.

   Same behavior as previously in previous bug. :(

   I see that this bug was supposedly fixed but it's back.

   I made a vector shape and dragged it to the symbols palette.

   Then I placed the symbol in my artboard, and unlinked the placed art from the symbol.

   Now when the shape is selected, no handles or points are ever visible again - I can not select all or any handles or points with the direct selection tool, because they are gone. The shape can not be manipulated.

   It does not matter if I cut and paste it, expand it, ungroup it, double click it, or paste it into… more

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6. Manually entering integer size values makes fractions

   The Width/height (Screenshot B: / H: ) Values don't work sometimes.

   If I manually type in the values like 20x20 it will create something like this 20,134x19,999.

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7. Surface pro (2017) pen pressure problem

   Hello everyone!

   I don't Know if this is a bug, a missing driver or miscalibration, but I have a problem with the surface pro (2017) and the Adobe Illustrator paintbrush tool not working well together. I have the newest model of the surface pen, but the lines I draw with the paintbrush tool are not able to taper to a sharp edge even if I start with really low pressure and lift the pen carefully at the end. It always leaves this rounded edge.

   This video demonstrates my problem: https://www.youtube.com/watch?v=95JQRwbsGD8

   I have also attached two screenshots: first being a screenshot of the lines i drew on my surface pro (2017) and the pen; and the second being a screenshot of the lines I did on my desktop computer using a Wacom Intuos pro. these were drawn with the same exact brush and using the same hand movement, however you can clearly see that the Surface Pro is not able to produce as thin lines.

   I have tried to change the pen pressure curves to combat this but it doesn't help. What it feels like is that when you press very lightly with the pen, the line jumps straight to this medium thickness instead of being really thin at first. Also the line keeps the same thickness until I exceed a certain pressure threshold. The line starts drawing pretty much when I feel like it should, it just jumps straight to thicker line and stays that way for a bit even if i change the pressure slightly. This can be most clearly seen in the middle lines of the screenshots I attached: the first one (Surface Pro) has no variation in the line weights of the lines it produced from my very light, barely-touching-the-tablet type of line, but the second (Intuos Pro) was able to pick up on the line weight variation on those lines.

   I have installed the newest firmware and driver update already from: https://www.microsoft.com/en-us/download/details.aspx?id=55484

   I should also mention that with Photoshop I am able to produce very thin lines, so the pressure sensitivity works well in there.

   I would be really grateful if a solution could be found to this problem! Inking with vector lines was something I was looking forward to when buying this device, but now I feel like I am handicapped when using Illustrator on my Surface Pro.

   Hello everyone!

   I don't Know if this is a bug, a missing driver or miscalibration, but I have a problem with the surface pro (2017) and the Adobe Illustrator paintbrush tool not working well together. I have the newest model of the surface pen, but the lines I draw with the paintbrush tool are not able to taper to a sharp edge even if I start with really low pressure and lift the pen carefully at the end. It always leaves this rounded edge.

   This video demonstrates my problem: https://www.youtube.com/watch?v=95JQRwbsGD8

   I have also attached two screenshots: first being a screenshot… more

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8. Selection Tolerance for text or drawing is off and very annoying

   Using Mac OS X High Sierra 10.13.4 with Retina 5k display
   Illustrator CC 2018 version 22.1

   Please reference the attached image.
   Selecting a line. The curser is clearly on the line but the dot is highlighted instead.
   Selecting text with the text tool: the curser is clearly over the text, but the it is highlighting the circle around the text instead.
   Selecting dimension text: the curser is clearly over the text, but the tool shows text on a path.

   This is even more annoying when selecting a point. Click 20 times then give up and zoom in.

   And it is even way way way more annoying when selecting text because the text curser adds a new text box over the text which you were trying to select. Extremely annoying when all you want to do is small quick edit and it becomes a game of trial and error to even select the text.

   If this happened once in while (a far part while) then it would be ok and tolerable, but it happens very frequently. I have to zoom in quite a bit (usually from 100% to at least 300%) to get the correct object.

   Zooming in and out frequently to select something correctly is very annoying, specially when you can see that the curser is clearly on the object you want to select .. you click on it and something else next to it is selected instead.

   I tried various setting in the tolerance preference to no avail.

   This did not happen in Illustrator CC 2017.

   Using Mac OS X High Sierra 10.13.4 with Retina 5k display
   Illustrator CC 2018 version 22.1

   Please reference the attached image.
   Selecting a line. The curser is clearly on the line but the dot is highlighted instead.
   Selecting text with the text tool: the curser is clearly over the text, but the it is highlighting the circle around the text instead.
   Selecting dimension text: the curser is clearly over the text, but the tool shows text on a path.

   This is even more annoying when selecting a point. Click 20 times then give up and zoom in.

   And it is… more

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9. Bounding Box Issues - Incorrectly including shadow on some objects

   There are several selection bugs related to the behavior of bounding boxes (as shown in the attached jpeg). If a shadow is applied to an object such as a rectangle shape, then the bounding box correctly stays around that rectangle. But edit a point on the rectangle and suddenly the bounding box also includes the shadow. This is not desirable as then rotating the object changes its center point depending on the location of the shadow. Same thing with a line shape vs. a line created with the pen tool (the pen tool line's bounding box contains the shadow). I'm also including reference from a previous bug I reported that is still unresolved relating to the bounding box not rotating with certain objects as it had in previous versions of illustrator (as shown in the bottom of attached jpeg)

   Mac High Sierra - Illustrator 22.1

   There are several selection bugs related to the behavior of bounding boxes (as shown in the attached jpeg). If a shadow is applied to an object such as a rectangle shape, then the bounding box correctly stays around that rectangle. But edit a point on the rectangle and suddenly the bounding box also includes the shadow. This is not desirable as then rotating the object changes its center point depending on the location of the shadow. Same thing with a line shape vs. a line created with the pen tool (the pen tool line's bounding box contains the shadow). I'm… more

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10. Selecting Anchor Points is WAY TOO HARD

    Why is it necessary to click 30 or more times just to delete an anchor point? I have the tolerance set to the maximum, but it makes no difference. When one zooms in, it should make it easier, but nothing changes. Very time consuming and frustrating. Please fix. Illustrator CC 2017 v21.02

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11. Warp options preview malfunction Illustrator 22.0.1 PC version

    When using the warp options panel, unchecking the preview box does not show the original object form (doesn't do anything). Then with the preview button unchecked, if I change to a different warp style, the object remains in the previously-selected style until I check the preview box.

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12. Ellipse Tool not working

    Circle/Ellipse tool has some sort of preset effect making it look jagged. This should not be the default.

    This is a basic feature which should be working properly -please fix this or we cannot continue using this product.

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13. Smart guides not working on Text Area boxes

    Mac OS 10.11.6 El Capitan (and also Windows 10)
    Illustrator CC 2018

    Hi!
    I have a problem with the latest version of Illustrator (I just upgraded from CS6):
    Smart Guides do not appear on Text Area boxes (corners or sides), for example when I want to draw a line with the pen from one corner of a box to a corner of another box).
    They do appear normally on other objects.

    Snap to Grid and Snap to Pixel are off. Snap to Point is on, but the problem is the same when off.

    Is anyone experiencing the same? Is there a Preference I missed?

    (it's hard to show the problem on a picture, as the screen capture hides the mouse cursor, but here's one of the Smart Guides working when I MouseOver another object's anchor point)

    Mac OS 10.11.6 El Capitan (and also Windows 10)
    Illustrator CC 2018

    Hi!
    I have a problem with the latest version of Illustrator (I just upgraded from CS6):
    Smart Guides do not appear on Text Area boxes (corners or sides), for example when I want to draw a line with the pen from one corner of a box to a corner of another box).
    They do appear normally on other objects.

    Snap to Grid and Snap to Pixel are off. Snap to Point is on, but the problem is the same when off.

    Is anyone experiencing the same? Is there… more

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    Under Review  ·  Anish Kumar responded

    We are able to reproduce this issue and it is currently under review.

14. Option + Arrow Key Not Working in Illustrator 2018

    In all previous releases that I can remember. If you held down the option key and then tapped arrow key Illustrator would create a copy and move the object by the distance set in preferences. In the current version this functionality is missing and actually nothing happens. Is this working for anyone or is there a fix?

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    Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

15. Shortcuts stop working

    Sometimes my shortcuts on the keyboard just stops working, so I can't press cmd+d to duplicate, or copy etc, while I'm able to press Spacebar to move around.
    they just deactivate by themselves, while other's continue to work. To resolve this, I have to restart the program every time, even after short periods of working on the current project.

    The current project isn't even graphic intensive, but I get this issue. This has happened before a few times.

    Adobe Version CC 2017, latest update

    6 votes

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16. Pencil Tool - unknown error - Illustrator 27.5

    Whilst working and switching to the pencil tool I get an unknown error warning, and have to quit the program to try and fix it.

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17. Free transform tool groups selected layers to one layer

    When selecting several Layers and using the Free Transform Tool, Illustrator moves all these layers to 1 single layer.
    I guess this is a bug or am I doing something wrong?

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18. Anchor Points and Handles Missing

    When selecting the outline, anchor points (and their handles) seem to disappear, making it near impossible to create the desired curve. It was working fine the other day. I am using version 25.0.1 on a Mac. I have tried this in both OS 10.15.7 and OS 11.2, with the same results. Image below is when outline is selected with Direct Selection Tool (Usually anchor points and handles are visible here)

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19. lines aren't smooth with pencil tool

    Back in version 25.0 the paths drawn with the second setting were smooth. Since version 25.1 the paths aren't smooth. it creates unnecessary misplaced points.

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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 25.2.3 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

20. Tracing large image gives worse results than with tracing a small portion of the same image

    When trying to trace a fairly large file with sparse graphics - the trace function appears to lower the resolution significantly, resulting in a junk trace. If I clip a small portion of graphics and trace that, it works fine. Shrinking the file before tracing didn't work (by half), I couldn't shrink any more without losing the fine grained art. I was able to make this work using a different product(which I really don't like). I use trace all the time, usually on smaller logos, which works fine. I suspect there is something in their algorithm that reduces the resolution the program looks at based on the size of the file in order to save CPU time. It would be nice if that "handle" was available to the end user so they could decide to use more cycles or memory when needed.

    When trying to trace a fairly large file with sparse graphics - the trace function appears to lower the resolution significantly, resulting in a junk trace. If I clip a small portion of graphics and trace that, it works fine. Shrinking the file before tracing didn't work (by half), I couldn't shrink any more without losing the fine grained art. I was able to make this work using a different product(which I really don't like). I use trace all the time, usually on smaller logos, which works fine. I suspect there is something in their algorithm that reduces the resolution… more

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