Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
1190 results found
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Illustrator error "An unknown error is detected" Windows 11 AI 2023 27.01
"An unknown error has occurred" when trying to save a file in Windows 11, AI 2023 27.01
Steps: Save or Save as
Expected result: file gets saved
Actual result: it doesn't. Get "An unknown error is detected" dialogWorkaround: Under File > Document color mode… switch color mode from CMYK to RGB then back to CMYK
Strange workaround. Ongoing issue
4 votes -
New Automatic file backup missing?
Just updated to AI 26.3.1 and the new Automatic Backup checkbox is missing from File Handling preferences.
Running macOS 10.5.7.
4 votes -
SVG Export - Style Tag (Angled Apostrophe) Issue
Hi,
I have recently stumbled upon a random issue with exporting SVGs from Illustrator (Desktop). I am recycling some previously used assets that I know work fine and are fully compatible with Articulate Rise (the eLearning tool I import the SVGs to).
For some reason, within the last week or so, something has changed. Now when I try to import my SVGs to Articulate, I get an error saying the file type is invalid. Having investigated this with the Articulate support team, we discovered that during the export process, Illustrator is adding a random invalid character (this one (`)).
See…
4 votes -
SVG The Gradient go to black and the mask failed
Hi, I use 26.2.1 version, I close illustrator and restart and export SVG, with Presentation Attributes, the Gradient go to black and the mask failed.
I have surveryed file and report, you can see that.4 votes -
Recovered files folder appears after using Illustrator
Every time after using Adobe Illustrator and the next time I turn on my Mac, «Recovered files» folder appears in trash can with different Adobe folders inside. What’s this? Why it’s happening? And how can I fix it?
macOS Monterey 12.3.1
Illustrator 26.24 votes -
このファイルを部分的にしか読み取ることができませんでした
Win10HomeEdition
規則性は不明ですが、リンクファイル等を用いているファイルを開く際に上記エラーが発生します。当該ファイルを作成したPCだと開けますが、他PCに移して開こうとすると上記エラーが発生する状況です。
開くと実際に一部要素しか表示されません。
もとの作成PCも開こうとしたPCもいずれも26.0.2を使用。
最新verにアップロードしても同じ状況です。4 votesIllustrator製品版フィードバックへのご協力ありがとうございます。
こちらの現象ですが、機能バグではないと思われますので、もし、正しくリンクされている場合でも同様の現象が発生するという場合は、お手数をおかけいたしますが、カスタマーサポートにお問い合わせください。
よろしくお願いいたします。
Illustrator チーム
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中間色のあるグラデーションのあるPDFが正しく読み込めず色情報が消えてしまいます
中間色がなければ正しく読み込めます。
問題のPDFはインデザイン等で長方形を設定し塗りのグラデーションで中間色を設定すれば作成でき、PDFにエクスポートできます。
編集をしたいので、"配置(Place)"以外の方法で解決したいです。4 votest.takizawa 様、
追加情報をありがとうございました。
InDesign でグラデーションバーの100％の位置にカラーストップがセットされていない場合に、Illustrator で PDF を開いた時にグラデーションのカラーが消えてしまうようです。
今後、開発に進捗がありましたら、こちらでご報告いたします。
よろしくお願いいたします。
Illustrator チーム
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Document won't save
Hi there.
I have been working in a new file I created, and I am unable to save the file. I have tried exporting, and quitting such that illustrator asks if I want to save. Nothing happens. I am stuck here, as I will otherwise loose the work I have done. Any suggestions???4 votesThe problem got solved by resaving the original document and no longer can be reproduced.
If you have a similar issue, try to search for a similar bug report which matches yours exactly or log another one, providing as many details as possible to help the team to investigate it.
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Filename is no longer selected in Save / Save As / Open dialogs in macOS Mojave
In macOS Mojave only the filename was selected in the Save / Save As... window.
Now nothing is selected so you can't start typing right away or the extension is also included in the selection. So if you need to save multiple versions or need to add a number at the end of a filename you could hit the Right Arrow key and start typing.
If you do that now the cursor moves after the extension, you have to move 4 positions back or delete the extension entirely and then start typing.
4 votes -
can't open the illustration. the file is locked or in use. ID: -54
can't open the illustration. the file is locked or in use. ID: -54
4 votes -
Cant save ai file with my Mac m1 chip
It's not saving any new file. My Ai is updated.
4 votes -
Can't export SVG
trying to export selection as SVG. Illustrator goes through the motions, opens the destination folder and... nothing, no file, not a thing.
4 votes -
Partially read the file disappears with legacy format
In Illustrator 25.2.3, myself, my client, his colleague, and their client, all run into a nasty bug where some ai files will not open.
The dialog saying Illustrator could only partially read the file will appear and the file can't be recovered properly. Sometimes the file(s) can be opened on a second attempt, but, we have found that only by saving the files in Legacy format, will this bug disappear and the files are usable once again.
4 votes -
Falla al guardar los documentos de ilustrator
Al momento de guardar los documentos, por muy sencillo que sea, solo trazos básico, no importa lo que contenga, siempre se demora muchísimo al guardar, y al hacerlo, la pantalla se vuelve negra y solo se visualizan algunas ventanas de herramientas, y queda todo en negro hasta que regresa a la normalidad cuando finalmente guardó los cambios. Estoy trabajando con la última actualización (25.2.1), hoy la desinstale y la volví a instalar para ver si tenía alguna mejoría, pero sigue igual.
4 votes -
Opening Recent file shows "Fle does not exist" error
Doing a File > Open Recent File is giving me an error "File does not exist". I have worked on the project for good number of hours and now I have to work all over again. Do you have an idea on how to retrieve back the file?
OS: Windows 10
Steps: File->Open Recent Files->Click the file name
Expected: Opened file
Actual Result: File does not Exist pop up message4 votes -
Embedded Grayscale image in RGB document becomes transparent in PDF
Embed a grayscale image in an RGB document.
Save as PDF with the Default options.
The image becomes transparent.
In a CMYK document embedded greyscale images become lighter.4 votes -
Export For Screens rememebers destination location (like 24.1.3 and earlier)
EXPORT FOR SCREENS: In Version 24.2 onwards, Illustrator exports the file to the same folder as the source AI file.
If I change the destination location, it reverts back to the same folder as the source when I reload Illustrator. Before this version, it would remember the destination location. I like to keep a separate folder for all exports, separate from my AI files.
4 votes -
Default save location for "SAVE FOR WEB" in Illustrator 2020 (24.2)
Hello,
In version 24.2 of Illustrator the behavior of the SAVE FOR WEB (LEGACY) function has change. In version 24.1 and older, the default saving location vas the last saved location used, in version 24.2 it is the location where the Illustrator (.ai) file is located which is by default. I was wondering if this is a bug or voluntary choice because it affects my work flow considerably even if it may seem like a small detail. I understand the value of saving by default where the Illustrator (.ai) file is located, but I would like to choose the method…4 votes -
Export resolution
There is an inconsistency between illustrator and the rest of the world (Photoshop / Bridge / Finder) regarding export resolutions.
When one exports a 100px board on Ai set at 300ppi the file info shows 422 x 422 i.e. 100 * 300 / 72 on Ps an export will show as 100 X 100 which makes sense and that’s how other programs view it.4 votes -
4 votes
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