Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
1190 results found
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Cannot Save as New File
Using the latest version of Adobe Illustrator (2026 version?)
Trying to "save as new" but the save window does not load completely and then button shapes inside disappear and remains in this state. The only thing you can do is close the box.
1 voteThe team is aware and is looking into this problem
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Cloud saving only works after creating a project
Operating System: Windows 11 Home, Version 25H2 (Build 26200.7171)
Illustrator Version: 30.0 (64-bit)Steps to reproduce:
When trying to save a new file as a Cloud Document, the “Save” button remains greyed out.
I am correctly signed in to my Adobe account and can open existing Cloud files without issues.
However, Illustrator will not allow saving to the Cloud unless I first manually create a new Project folder.Expected result:
Saving directly to “Your Files” in the Creative Cloud should work without having to create a project.Actual result:
No valid Cloud location is detected until a new project is…1 vote -
PDF Export for Screens saving full document even thought multiple files selected
When you 'Export for Screens' as a range or tick certain artboards to export as PDF. These exported PDFs opens the full document rather than just the selected artboard. This happens when you open an exported PDF artboard in Illustrator 2026, but if you open it in 2025 version it opens as it should.
Version 30.0
OSX Sonoma 14.311 vote -
Share for Review links are not working for my stakeholders
I just updated to v29.8.2 yesterday and now all of my share for review documents cannot be viewed by anyone but me. The links are set to "anyone with this link can comment" but when they try to open the file it says "404 asset not found". I have tried regenerating the link and it did not solve the problem. This is happening with multiple people using mac and windows computers.
MacOS Tahoe 26.0.1
1 vote -
"Could not complete Package" after Tahoe upgrade
After upgrading to macOS Tahoe 26.0, Illustrator (latest version) is unable to Package a file that has links located on a network drive.
1 vote -
Stop remembering my last save as file type!!!
I've used Illustrator for decades, and the only file type that a new document should be saved as is an .AI file. For the love of God, please go back to .AI or allow me to choose .AI as my default file type!!!
1 voteWe have fixed this issue in latest version of Illustrator - v29.8.1
Please update your Adobe Illustrator and let us know your observations.
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The vertical text get reversed in an exported PDF
July 2025 PDF export worked now when I export a PDF if a number is vertical it won't read it correctly for ex. 42 will read it as 24 it only happens with vertical text numbers
1 vote -
AI2025 v29.7.1 bug: SVG 1.1 is not accurately rendering
AI2025 v29.7.1 bug: SVG 1.1 is not accurately rendering vector files. Even upping the decimal places, it's downsampling vectors and oversimplifying more detailed curves. Reverting to SVG 1.0 works fine. Please fix this!
1 vote -
Hyperlink not working 29.6.1
Hyperlinks not working when exporting PDF in 29.6.1. Installed 29.5.1 and hyperlinks worked.
1 voteAlejandro, please share a test file that has hyperlinks set up in it, the PDF export settings used, and the resulting PDF you get, so the team can review it.
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Illustrator sometimes stops responding when trying to "save as ..." a recovered file
Illustrator stops responding when trying to "save as ..." a recovered file, afterwards one of two things happens. Either the application freezes and can only be shut with task manager, or a text box appears saying the printer driver is not compatible and opens the print menu settings
- Open illustrator, and textbox appears: "Illustrator just recovered from a crash" etc.
- press "ok" to open the document
- Document seems to function normally
- "Save as" (via file or via keyboard shortcut), destination is local on the computer
- Regardless whether it is renamed or not, press "save"
From here I have had a…
1 vote -
Illustrator crashed, the file was not recovered
******* buggg thingy
I was working on a file for more than 4 hours and suddenly my adobe crashed and all of my works were gone like a joke. It got relaunched and I couldn’t find my works it’s vanished.1 vote -
Save/Export Dialog Fails on macOS 26 Beta — System UI Freezes After Error
Operating System:
macOS 26 Beta (Tahoe), latest developer beta as of July 2025
Mac model: MacBook Pro M2 (2022)Adobe Illustrator Version:
Latest available via Creative Cloud as of July 3, 2025 (v28.x.x)Steps to Reproduce the Issue:
Open Adobe Illustrator.
Create or open any file.
Go to File > Save As or File > Export.
The system attempts to open the save dialog but fails.
The following error appears:
“The save file operation failed. The save file operation failed to connect to the open and save panel service.”After that, core macOS interface components freeze, including:
Finder
The menu…
1 vote -
Open or place PSD file does not keep any editable layers
I am trying to open a file that I created in PSD that has three layers plus some adjustment layers. Two of these layers are text. Regardless of if I open or place them Illustrator, the file comes in as a single bitmap layer. Open does ask me if I want to keep the layers and text, but it does not work. Place doesn't ask; it just places the image.
1 vote -
I have no idea what's going on when I try to save an image as Adobe PDF
The app does not respond whenever I try to save my work under “Adobe PDF”. This has caused me to lose some of my works. I tried reentering Illustrator multiple times and yet it still happens.
1 vote -
Illustrator Fails to Save as PDF or .AI After macOS Sequoia 15.4.1 Update — Skips Artboards, Crashes, and GPU View Greyed Out
After updating to macOS Sequoia 15.4.1, Adobe Illustrator 29.5 (2025) is experiencing critical issues. When attempting to save as a PDF, it skips artboards, takes an unusually long time to load, and often crashes or shows an “unable to save” error. Saving a copy in .ai format also fails, regardless of location or file setup. Additionally, the “View Using GPU” option is inexplicably greyed out on some files, despite running on compatible hardware. These bugs are severely disrupting workflow and need urgent resolution.
1 vote -
L'Importation ne fonctionne pas correctement depuis la mise a jour a illustrator 2025
Bonjour, Depuis le passage a illustrator 29.5 la fonctionne d'importation depuis le menu Fichier ne fonctionne pas correctement : un grand cadre apparait apres validation de l'importation mais l'objet importé n'apparait pas !!!
Seule solution : faire un drag and drop depuis l'explorateur !! Une catastrophe !
Merci de la résolution rapide de ce problème critique.
Ma version de windows : Windows 10 Professionnel 22H2 64 bits
1 vote -
Collecting for Export marks document as edited
Select 'Export as Resource' and the document will become 'Edited'
Illustrator 29.0.11 vote -
PDFs make AI crash
I use PDFs for proofs to send to clients. They tend to make AI crash more than any other issue I have.
1 vote -
SVG "Export" or "Save as" not working
Unable to export or save any file as SVG unless I select an artboard, never had issues with this before. It does nothing when trying to, not even a error message.
1 vote -
SVG files open altered
My files are continuously saving incorrectly. They look great when I save, but when I close out and open it later, things are not as they were. Anchors/handles jump out of whack, stylized effects disappear, rasterized images go blank or disappear; it is maddening. I cannot use this program if my files do not reopen as I saved them. They are exactly right when I hit save, but upon reopening, or opening in another program, they are altered in infuriatingly time-consuming ways.
Possible related symptoms -- upon saving a file, Illustrator regularly tells me my file has been modified outside…
1 vote
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