773 results found

1. Info panel useless for graphs

   [Illustrator 25.0, Windows 10 Enterprise]
   When using Group Select tool to select an element within a graph, the Info panel shows nonsensical values (e.g. W: -2730p6 H: -2730p6 ). Since the Transform panel has never shown values for graph elements (grayed out, 0 and 0), we relied on the Info panel to check the size of graph elements.
   We use Illustrator exclusively for graphs, and this bug makes it impossible to follow our sizing standards.
   This is an ongoing bug, every graph, every element of it, all the time.
   Please fix the Info panel, or better yet, make the Transform panel active and relevant for graph elements.

   [Illustrator 25.0, Windows 10 Enterprise]
   When using Group Select tool to select an element within a graph, the Info panel shows nonsensical values (e.g. W: -2730p6 H: -2730p6 ). Since the Transform panel has never shown values for graph elements (grayed out, 0 and 0), we relied on the Info panel to check the size of graph elements.
   We use Illustrator exclusively for graphs, and this bug makes it impossible to follow our sizing standards.
   This is an ongoing bug, every graph, every element of it, all the time.
   Please fix the Info panel, or better yet, make the Transform… more

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2. illustrator 2021 won't open large files created in 2020 version

   Opening large files created in the 2020 version gives a message " Illustrator could partially read this file. We recovered as much of the file as possible, but some content might be missing. Open to view the recovered file."

   Any file with multiple layers or artboards only shows one artboard and layers are missing. The weird thing is the preview shows the full file and artboards, they just won't open.

   Is anyone else having this problem? I've found that if you install illustrator 2020 and open it there it usually works (although not always)

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3. Adobe Illustrator 2021 desktop cannot open .aic file from cloud on Windows

   I saved a file I was working on to Adobe Creative Cloud two days ago and can't open it or an older version of it. When I try to download it I receive the message "Fehler beim Herunterladen" [Error downloading] (German PC), same with an older version. When I try "in Illustrator öffnen" [open in illustrator] Illustrator will start, but the file won't open and nothing else happens. If I already have another (local) file open in Illustrator, I will shortly see the message (screenshot 1)

   Error Opening""

   I may have had one or two unembedded linked files in the problematic file. When I save such a file I get the message in the second screenshot.

   I have not moved the linked files on my computer in the meantime, and I haven't tried to open the file on another device either.

   I saved a file I was working on to Adobe Creative Cloud two days ago and can't open it or an older version of it. When I try to download it I receive the message "Fehler beim Herunterladen" [Error downloading] (German PC), same with an older version. When I try "in Illustrator öffnen" [open in illustrator] Illustrator will start, but the file won't open and nothing else happens. If I already have another (local) file open in Illustrator, I will shortly see the message (screenshot 1)

   Error Opening""

   I may have had one or two unembedded linked files in the… more

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4. Large Canvas fails to create pixel perfect artwork

   I've posted about this topic here:
   https://community.adobe.com/t5/illustrator/large-canvas-fails-to-create-pixel-perfect-artwork-the-extra-pixel-problem-is-back/m-p/11630186?page=1
   And here:
   https://community.adobe.com/t5/illustrator/the-solution-to-the-extra-pixel-problem/m-p/11630194?page=2#M253970

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5. CC 2021 freezing on or right after start after working just fine for 3 weeks

   Hello,
   I worked for 3 weeks just fine with PS, AI and InDesign (all CC 2021) and then one evening the applications won't open again. They are freezing when starting up or crashing right after the start. I have changed nothing on my system, have installed no new software or anything I could imagine causing this behavior. Looking for help I browsed the internet and found that for many people only reinstalling the CC2020 applications helped. So I did that because I had work to finish. I think Adobe is not doing enough to help those many designers who report the exact same weird behavior of their CC 2021 suites.

   Hello,
   I worked for 3 weeks just fine with PS, AI and InDesign (all CC 2021) and then one evening the applications won't open again. They are freezing when starting up or crashing right after the start. I have changed nothing on my system, have installed no new software or anything I could imagine causing this behavior. Looking for help I browsed the internet and found that for many people only reinstalling the CC2020 applications helped. So I did that because I had work to finish. I think Adobe is not doing enough to help those many designers who report… more

   3 votes

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6. AIX file opens as blank white square

   Working in Windows 10 Pro and Adobe Illustrator 24.3

   Hi, I've recently run into the issue of not being able to open AIX files in illustrator despite having logged in to ArcGIS Online. Now, when I open an AIX file I'm just given a blank white square without any of my layers. I haven't had this issue before, so I'm wondering what is causing it. Any help would be appreciated. File I'm trying to open is attached as well as a screen grab of what I'm seeing when I try to open it.
   Thanks!!

   3 votes

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7. Pathfinder tool functions not working

   I am using Illustrator 2021, which just auto-updated, running on Windows 10.

   The Pathfinder tool's functions (Unite, Minus Front, Intersect, and Exclude) are not working just after Illustrator 2021 updated. The Intersect subfunction still produces a "The filter produced no results" error box, but none of the other functions do anything.

   In the attached image, the two ellipses are supposed to get merged into a lumpy shape, but they don't.

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8. 24.2.3 → 24.3 アップデートすると、一般の単位がptにリセットされる

   Windows10 / 1909 / 18363.959
   24.2.3 から 24.3 へアップデートしたら、環境設定の単位の一般と線でmmの設定が、Illustrator起動毎にptにリセットされてしまいます。
   設定ファイルの再作成を行っても、環境設定ファイル全体の再作成を行っても解決されません。
   解決出来ないので現在は24.2.3で使用しています。

   3 votes

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9. Pixel Preview distorts text at 100 and 50% in CC 2020 (and 2020 beta)

   When Preferences > Display Print Size at 100% Zoom is checked Pixel Preview gives a distorted (and wrong size) preview.
   This does not happen in CC 2019
   Create some text.
   Zoom to 100%
   Turn on Pixel Preview
   Result > the view percentage changes to 126,87%
   Zooming out to 100% or 50% shows very distorted text.
   This does not happen in CC 2019 (see attached image).

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   3 votes

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10. Can't Select behind objects

    The following instructions do not work. I need this function...

    Select behind objects

    In Illustrator, you can select objects that lie underneath other objects using Ctrl+click (Windows) or Command+click (Mac OS). The pointer changes to Select Behind on the first Ctrl+click (Windows) or Command+click (Mac OS). On subsequent usage of Ctrl+click (Windows) or Command+click (Mac OS), the selection iterates through the objects directly underneath the pointer position.

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11. Survey Request

    The annoying prompt to take the survey cannot be turned off. Even on completing it I am still prompted to take it - when you do its recognized you've already taken this. This survey prompt should be disabled at least when it's been taken once.

    3 votes

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12. AppleScript "export as svg" with options triggers error

    tell application "Adobe Illustrator"
    try
    tell current document
    export to outFile as SVG with options {class:SVG export options, coordinate precision:5, font type:outline font, minify svg:true, raster image location:link, responsive svg:true}
    end tell
    on error errMsg number errNum
    log errNum & space & errMsg
    tell current document
    export to outFile as SVG with options {coordinate precision:5, font type:outline font, minify svg:true, raster image location:link, responsive svg:true}
    end tell

    end try
    

    end tell

    Including class:SVG export options triggers an error at runtime even though the code compiles. Excluding it in the list of options exports a file but applies none of the options. Someone else discovered this and commented in the support forums in 2016.

    tell application "Adobe Illustrator"
    try
    tell current document
    export to outFile as SVG with options {class:SVG export options, coordinate precision:5, font type:outline font, minify svg:true, raster image location:link, responsive svg:true}
    end tell
    on error errMsg number errNum
    log errNum & space & errMsg
    tell current document
    export to outFile as SVG with options {coordinate precision:5, font type:outline font, minify svg:true, raster image location:link, responsive svg:true}
    end tell

    end try
    

    end tell

    Including class:SVG export options triggers an error at runtime even though the code compiles. Excluding it in the list of options exports a file but applies none of the… more

    3 votes

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13. Drag and Drop image from Illustrator HTML5 extension to server/Desktop is not working on MAC OSX

    Adobe Illustrator CC 23.0.3, Mac OS 10.14.6(Mojave)

    Step To Reproduce issue:

    1) create one HTML5 extension.

    2) Display images on extension(you can display images from you local disk with html tag <img>)

    3) try to drag & drop image from extension to Browser/desktop(on browser you can use google image search dropbox).

    Expected Result : Image should be dropped at google image search/desktop(In html cep cookbook clearly mentioned that drag & drop between extension and browser/desktop supported).

    Current Result : Image is not getting dropped.

    Note: same use case is working fine on windows os

    Attached video:

    • 

    3 votes

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14. CC 2020 AI and InDesign Crashing and Freezing

    Having major issues with both Illustrator and InDesign 2020.

    For Illustrator, if I double click an AI file in a finder window it crashes 100% of the time on launch, which in turn deletes all recent docs from AI's start up menu. Things are a bit more stable when launching the app and then opening a file, but still seems to easily crash when doing a simple task such as electing the font dropdown menu (not even selecting a font).

    InDesign is more troublesome. The program will frequently freeze even after opening a document that has a link that has been updated. These instances are in no way in regard to file size or complexity, but with simply a blank spread with a simple AI page file linked.

    I use both of these programs HUGELY in my business, and this is becoming very frustrating. I am using a MacBook Pro 2019, with Catalina 10.15.1 OS. The machine is about as suped up as it can be, so there is no reason I can find to have these issues. I routinely maintenance, repair permissions, and clear caches as well.

    Please help!

    Having major issues with both Illustrator and InDesign 2020.

    For Illustrator, if I double click an AI file in a finder window it crashes 100% of the time on launch, which in turn deletes all recent docs from AI's start up menu. Things are a bit more stable when launching the app and then opening a file, but still seems to easily crash when doing a simple task such as electing the font dropdown menu (not even selecting a font).

    InDesign is more troublesome. The program will frequently freeze even after opening a document that has a link that has… more

    3 votes

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15. Action bug

    Illustrator 2020 doesn't allow my action to work. I created an action that runs a script from the script menu, but cannot use nor record a new action that runs a script.

    3 votes

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16. Opening and placing .psd artwork not working consistently as described in documentation.

    importing images from .psd files intermittently not working as described. When opening or placing a .psd file, no option to convert layers is offered. The entire image opens right up as a single object with an opaque white background.

    I have been using these packages since 1994 and this just started happening in th past few weeks. Using Windows 10, AI 23.0.6 (64-bit). PS 20.0.6 release

    3 votes

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17. Illustriator does not always open files (Windows 10)

    Problem:
    Illustriator does not always open files (Windows 10)

    Don't works:
    Illustrator is not open > Windows Explorer > right click on file > open file with > Illustrator opens first file, each further file is opened only with: "Drag and Drop", with open menu from Illustrator or when closing Illustrator

    Always works:
    Open Illustrator (empty) > Windows Explorer > right click on File > Open File with > Illustrator opens first file and each subsequent file

    Is this a bug or what do I have to do to make "Open file with" always work in Windows Explorer?

    3 votes

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18. Fix the Dice Symbol please

    You have included a symbol in the 3-d Symbols library of two dice. These dice are incorrect in that any opposite sides of a die need to add to seven. In you symbol you can clearly see a 3 and a 4 on the top die (On a real die these would HAVE to be on opposite sides of the cube) and on the lower die you can see a 6 and a 1, again these would have to be on the opposite sides.

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    3 votes

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19. Frozen shapes and text boxes

    When I am creating shapes or text boxes, the box freezes. Meaning I cannot resize or scale it, but I can drag it freely. All four corners turn blue as if I used the direct selection tool to select all four corners but I have not. This sometimes solves itself when I exit out of illustrator and open it back up. Sometimes I have to uninstall illustrator and reinstall it to solve the problem. Regardless, it happens at least once a day. And my job relies HEAVILY on illustrator to complete time sensitive projects. PLEASE help me find a solution to be rid of this bug

    When I am creating shapes or text boxes, the box freezes. Meaning I cannot resize or scale it, but I can drag it freely. All four corners turn blue as if I used the direct selection tool to select all four corners but I have not. This sometimes solves itself when I exit out of illustrator and open it back up. Sometimes I have to uninstall illustrator and reinstall it to solve the problem. Regardless, it happens at least once a day. And my job relies HEAVILY on illustrator to complete time sensitive projects. PLEASE help me find a solution… more

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    3 votes

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20. Viewing New Features from Learn kept playing—after quitting

    With an Illustrator document open I clicked the Learn icon in Control panel, and chose New Features and clicked to watch the Properties panel movie. I quit AI and the movie began to play again… I hadn't quit it.
    there was no way to stop it. I muted the computer and restarted AI where the movie resumed and I could stop it. I resumed it playing and quit again and it quit the movie this time. so I couldn't replicate it—but it was odd!

    3 votes

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