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Illustrator (Desktop) Bugs

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  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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694 results found

  1. Illustrator crashes with every use. First, the drop menus depopulate, next the save dialog box dissapears, and then the program freezes

    My issues with illustrator 2019 started with previous update, but I'm running Windows 10 Pro 1903 and it's still a problem. Seems I've been lucky though to have this only happen to me recently. People have been raising their hands on this being an issue for them since October 2018! Unbelievable. So what's the solution?

    4 votes

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    2 comments  ·  Performance  ·  Admin →
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  2. Gradients Crashing Illustrator

    Every time I drag a color swatch, whether an existing swatch or eye-dropped, into my gradient panel, Illustrator crashes. I'm also having issues with my gradient sliders spazzing out when trying to drag them. It causes my program to freeze up. I have one file open and only five gradients in my file, so not enough to overload illustrator. It's making my job extremely hard to do. I have also restarted and tried re-installing illustrator.

    4 votes

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    3 comments  ·  Performance  ·  Admin →
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  3. AI unusable performance lag

    As soon as I open a artboard or template I experience

    5-10 Seconds UI lag for menus and tools

    If I close the artboard the menus are responsive

    Hardware Overview:

    Model Name: MacBook Pro
    Model Identifier: MacBookPro15,3
    Processor Name: Intel Core i9
    Processor Speed: 2.3 GHz
    Number of Processors: 1
    Total Number of Cores: 8
    L2 Cache (per Core): 256 KB
    L3 Cache: 16 MB
    Hyper-Threading Technology: Enabled
    Memory: 32 GB
    Radeon Pro Vega 16:

    4 votes

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    5 comments  ·  Performance  ·  Admin →
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  4. lag issue with Blob Brush

    Major issue with Blob Brush lagging (if using either mouse OR tablet). When using Blob brush on earlier versions, no lag at all.

    4 votes

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  5. 4 votes

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  6. persistent selection and precision issues...and Adobe doesn't seem to give a f*ck

    I used to love Illustrator, now, I HATE it. Since the switch to CC, it's been problematic and buggy and nothing ever seems to get fixed. In fact, the entire program has gotten worse over time and it's obvious that Adobe doesn't give a **** about their customers.

    The overall lack of precision and the issues with the selection tools are driving me insane. I have to repeat movements numerous times and/or have to zoom in hundreds or thousands of percent to do complete the simplest of tasks...like scaling or adjusting width/height. Illustrator rotates the shape instead, or randomly switches…

    4 votes

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  7. Every time Illustrator start, CEPHTMLengine steal focus by constantly being killed/crash and restarted

    This is a bug, not an idea.
    I'm using Illustrator 2019 with full Adobe CC over Windows 7 pro, Since the update from 2018 every time I start Illustrator all other windows loose focus every 20sec, including Illustrator. I can not even type a full sentence when illustrator is ON. Once Illustrator is closed, the normal focus returns.
    I noticed that the CEPHTMLEngine start when Illustrator start and its being killed or crash every 20sec and then is restarted, This restart steal focus from any program running in windows. The cycle continues until Illustrator is closed.

    I'm behind a corporate…

    4 votes

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    3 comments  ·  Performance  ·  Admin →
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  8. Illustrator 2019 Alignment not working

    Illustrator 2019 Alignment feature not working. I can't center or align my work.

    4 votes

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  9. Memory overload

    Illustrator is chewing up every mb of memory of my computer until it then crashes. nothing else is open on my computer. no files are open with illustrator itself. yet its memory usage grows from 0-40gb then the program crashes due to lack of memory. ive clicked the repair bug button it pops up with. ive un installed and re in stalled. creative cloud did some update and install. ive turned my computer off and on. nothing fixes it.

    4 votes

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  10. Memory Leak

    Even with nothing open, the memory used for Illustrator keeps climbing exponentially until I get a dialog box up from the operating system telling me that my system is out of memory and to force quit software. It will say Illustrator is using 300 GB of RAM (even though I only have 40GB)

    4 votes

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  11. Illustrator not working after Oct 2018 update (version 23.0)

    Since the Oct 2018 update, I cannot open or use the program. I see this screen (see attached). Also, I'm not sure if this has anything to do with the issue, but since the update a folder has appeared on my desktop named 'GPUCache' with 5 files inside (photo attached)

    4 votes

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  12. Illustrator 21.1 slows down

    After using Illustrator 21.1 for a period of time - usually over 20 minutes - the software becomes increasingly slow, laggy, unresponsive. Quitting and restarting Illustrator fixes this, but it then happens again. And again.
    I have tried using fresh preferences: it makes no difference.
    PC system is Intel i5-7600K @ 3.80GHz, 16GB RAM, nVidia GTX 1050Ti, up-to-date drivers, up-to-date Windows 10.

    4 votes

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  13. Effects are still recalculated in Outline view

    When I'm working on a super complicated and heavy artwork with lots of blends and effects, things tend to slow down A LOT. It would be a HUGE time saver if I could just switch to outline view and be able to edit the lines quickly without having effects turned on. I only see outlines so it doesn't make much sense to have effects and blends load each time I adjust something. They should be turned off in outline view and load when you switch back to preview.

    There is absolutely no reason for having effects turned on in outline…

    4 votes

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  14. Text spacing

    There is some kind of problem with the text spacing feature. It has been causing issues such as duplication of previous text, deleting text from another part of the page, causing all text to be spaced incorrectly and more.

    4 votes

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  15. Slow doing anything.

    When I open the program, everything is going and moving fast, after awhile it gets really slow!
    I understand that it maybe after awhile the cache gets full and the program gets to operate slower but this is not the case here.
    With previous versions I didn't have to close and open the program in order for it to speed up. I would go for weeks not needing to close it. Right now in just couple of hours the program works from fast to being slow for no reason.

    4 votes

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  16. Illustrator CC (2018) will run out of memory and/or crash

    Will sip every mb of your memory and won't let me zoom in after that, changes to CPU preview and will tell that there's no memory left and crash.
    Happened to me several times in one day alone and with only 2 files open (light vector only). I have a 24Gb RAM workstation and it swallows 20GB in 1/2 hour.

    4 votes

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  17. Slow performance when opening file from SMB3 volume

    Illu CC2018, OS X 10.11, SMB3 volume: open, save, place links etc. on/from SMB3 volume is incredibly slow (smae with SMB1 and SMB2). Indesign & PS CC2018 do not show this behaviour.

    4 votes

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  18. Slow response time

    I have been using a my 2014 Macbook Pro with no problems using Adobe Illustrator. However I recently switched over to a PC i7-6850K CPU and two EVGA 1080 GFX cards. And I find that when I use AI after about 1 hour it starts to seriously lag... getting worse as time goes on. The only way I have been able to temporarily resolve this is to close AI entirely and then re-open the program.

    4 votes

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  19. Not enough memory

    Have issues with CC 2017 (latest version) not being able to action things as not enough memory. Seems to be that 2GB limit that Ai imposes as my system has 64GB installed with at least 40GB free to use. The programme is also incredibly slow with anything complex. I reinstalled CS6 version, and that works faultlessly and fast with the same files, with no hesitation at all! It's at least 20x times faster than current Ai. I'm on a powerful Mac Pro with Sierra 10.12.6 and an NVIDIA 4GB GTX 970 graphics card. I have disabled GPU use as it…

    4 votes

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  20. Enormément de latence

    Je rencontre des problèmes avec illustrator. Mon ordinateur est équipé de Windows 10 et d'une carte graphique NVIDIA RTX A4500 à jour. Depuis la version 28.0 de l'application, celle-ci met beaucoup de temps à se lancer et lorsque cela se produit, je n'arrive pas à accéder à l'écran d'accueil où je peux choisir le type de plan de travail que je souhaite utiliser. Je suis contraint d'ouvrir directement un fichier depuis mon explorateur de fichiers, sinon l'application ne fonctionne pas. De plus, une fois que j'ai ouvert un fichier, il y a un temps de latence d'au moins 30 secondes,…

    3 votes

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