947 results found

1. align panels

   macOS Catalina 10.15.5
   illustrator 24.2
   aligning panels with a figure
   align panels to the left
   panels aligned to the right

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2. Workspace show problem

   Workspace panels & Tool panel continually disappear when I change the workspace from type to another and the only way to show them is to Quit the program this is toooooo Bad

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3. Using shortcut adds icon to toolbar

   Hi,

   I want to have customized toolbars that only show the tools I've specified. However, when I select a tool via a shortcut, e.g V for Selection Tool, that icon is then added to my custom toolbars. Very frustrating and distracting.

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4. Lock/unlock guides shortcut not working

   The standard Lock/Unlock guides keyboard shortcut doesn't seem to be working on Illustrator CC 2020 on MacOS.
   Please fix.

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5. Toggling outline view should not modify file

   When toggling Preview/Outline mode, the current file behaves as though a modification was made, even though nothing appears in the Undo history.

   Steps to reproduce:
   1. Open an existing AI file
   2. Go to "View" menu
   3. Select "Outline" (or "Preview", if the file was saved whilst in Outline view)
   4. Go to "Undo" menu
   5. Notice there's nothing to undo

   This is only a nitpick, but it's been gnawing at me for a while.

   4 votes

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6. UI bug occurring daily

   Everyday after the most recent update I've been getting the bug where the user interface glitches as seen in the photo. The print dialog box also show completely blank until the mouse hovers over the buttons then only the button show up and the rest of the dialog box stays white.

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7. Giant Font Menu in Secondary Monitor

   Using an external/secondary monitor off of a Surface Pro 6. The Font Menu is so big it's unusable. Works fine on the main display, but gets like this on the second monitor.

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8. Image Trace panel greys out on existing traced object

   CC2019 v23.0.6

   After tracing an object, the Image Trace panel is greyed out. The only way to 'activate' the options is to switch views in the Control Bar a couple of times. It's arbitrary and annoying.

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   4 votes

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9. AI doesn't warn about matching hotkeys for commands and actions

   Actions can only be bound to F-keys.
   Keyboard shortcuts can be match to almost anything, including F-keys.
   When user tries to register new keyboard shortcut that already exists, AI warns them about conflict.
   But when user creates new shortcut for F-combination, already taken by action, AI says nothing.
   For example, if one of my actions uses Ctrl+Shift+F2, and then I want to assign same Ctrl+Shift+F2 for 'Change case' command, AI won't notify me. Action will run, but not a command then. If I uses Ctrl+Alt+Shift+F2 for that (or any) command, it still won't run, but action will do.

   4 votes

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10. Pop up window for gradient comes up and stops all work

    turn off the new pop up window for new features - popped up in the middle of work and I literally could not continue :( I had to quit

    turn off the new pop up window for new features - it appears seemingly out of the blue with no option to turn it off - no quiet fade to background

    in illustrator: - this help item popped up in the middle of work and I literally could not continue ... :( - the help item was on the gradient feature - which I obv. activated

    suggest that you have some user experince folks test new features like this before rollout - mabye demo it / poll (small pilot) to see what people think

    I had to save and quit my work - luckily I was able to do that

    thank you

    turn off the new pop up window for new features - popped up in the middle of work and I literally could not continue :( I had to quit

    turn off the new pop up window for new features - it appears seemingly out of the blue with no option to turn it off - no quiet fade to background

    in illustrator: - this help item popped up in the middle of work and I literally could not continue ... :( - the help item was on the gradient feature - which I obv. activated

    suggest that you have some… more

    4 votes

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11. hand tool missing

    the hand tool does not show up when i click the zoom tool and the little arrow in the bottom right corner of that tool. it shows nothing.

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    1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Anish Kumar responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

12. File menu and dialogue boxes black/invisible

    Since the most recent update, Illustrator will periodically loose the ability to display dialogue boxes and drop down menus. Drop down menus show black until I mouse over, and then the items show as I mouse over then. But the dialogue boxes remain invisible. I can "navigate" blindly sometimes and get my document to save without seeing what I'm clicking on (muscle memory, I suppose), but sometimes the whole program just crashes. This has been happening consistently over the past few weeks. 2-3 times a day.

    I'm using a Lenovo Ideapad 330 withWindows 10, using the most current release of Illustrator.

    Since the most recent update, Illustrator will periodically loose the ability to display dialogue boxes and drop down menus. Drop down menus show black until I mouse over, and then the items show as I mouse over then. But the dialogue boxes remain invisible. I can "navigate" blindly sometimes and get my document to save without seeing what I'm clicking on (muscle memory, I suppose), but sometimes the whole program just crashes. This has been happening consistently over the past few weeks. 2-3 times a day.

    I'm using a Lenovo Ideapad 330 withWindows 10, using the most current release of… more

    4 votes

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13. Rotation too easily happens! Screws up resizing and selecting.

    This claims to be answered in an earlier post but it isn't. The only solution is too zoom way in and select or undo the rotation when you notice it. If you have to hit the item in the toolbar each time you make a selection to nullify this it's ridiculous. Totally unprofessional and unproductive. Give us a solution please!! Your programmers have to have realized this by now.

    4 votes

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14. Tools move in tool bar, I need to reset tool bar back to default but then moves again with 2/3 mins of working. Please advise. Thanks.

    Tools move in tool bar, I need to reset tool bar back to default but then moves again with 2/3 mins of working. Please advise. Thanks.

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    Resolved (Comments Open)  ·  3 comments  ·  User Interface  ·  Delete…  ·  Admin →
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15. Switching application windows causes window to resize off screen

    I'm not sure if this is an Illustrator issue or a window resizer issue (I use Divvy), but I'm using CC 2019 on OS 10.14 and every time I switch between two applications (or another space for that matter), my Illustrator window resizes off the screen. Is anyone else having this issue?

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16. Tool Menus Errors: Tool menus click through into the tool options below them.

    Tool Menu Interface Errors:
    I have my Character Tools on Top, then my Swatches below, then my Transparency tools.
    I click to change transparency setting and the color swatches are below, thus what ever I click in the menu clicks through into the swatches and thus my color changes. Same issue when I change fonts.
    I click the multiply option in my transparency tools and that menu pops up over the swatches, thus whatever I click, clicks through the little menu and into the swatches color. See attached or you won't understand.
    Am using the latest Illustrator on Win10. See attached.

    Tool Menu Interface Errors:
    I have my Character Tools on Top, then my Swatches below, then my Transparency tools.
    I click to change transparency setting and the color swatches are below, thus what ever I click in the menu clicks through into the swatches and thus my color changes. Same issue when I change fonts.
    I click the multiply option in my transparency tools and that menu pops up over the swatches, thus whatever I click, clicks through the little menu and into the swatches color. See attached or you won't understand.
    Am using the latest Illustrator on Win10. See… more

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17. Cannot view 150% zoom level

    1. Illustrator CC 20.1 (64-bit); Windows 10-64
    2. Trying to zoom to 150% by selecting the preset option from the zoom drop-down menu, or using Ctrl++
    3. Expected result: document is shown at 150% zoom (actual size due to DPI scaling issues)
    4. Actual result: zoom preset goes to 200% and document is shown at 200%. This only happens with this document and not others; it contains both vector and raster data. For some reason I can zoom at every other preset except 150% (true actual size)
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    3 comments  ·  User Interface  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    A sample file to reproduce the issue would have helped us. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

18. Ungroup hotkey does not work

    'Ungroup' keystroke (CTRL+SHIFT+G) does not work. I even went into the keyboard shortcuts and tried to reassign that keystroke to the command, and it won't let me. 'Group' (CTRL+G) works great. Clicking ungroup in the properties panel is the only thing that works.

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19. Tabs captions are missing, Home screen is visible through the hole

    Above the top ruler I should be able to see a tab, or multiple tabs when several files are open. However all that is shown is a cropped "Ai" ident. This means the only way I can flick between files is by through "Window" in the top panel.

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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

20. Problems with text, bounding box, selections, scaling and more

    Hello, I’ve been having a problem with Illustrator for now a week. The version I am working with is 22.1 and I am working on a MacBook Pro 15in 2017 with Sierra 10.13.5, Processor: 2.9 GHz Intel Core i7, Memory: 16 GB 2133 MHz LPDDR3, Graphics: Radeon Pro 560 4096 MB and Intel HD Graphics 630 1536 MB,

    I noticed that the problem always starts showing up when I am working with text, especially when changing the tracking of the text. The problem shows up after usually a couple hours of work and it “resets” when restarting the application or the machine. It doesn’t happen with mathematical precision, sometimes it takes 5 minutes to show up, other times it takes a few hours, but since last week every time I worked on Illustrator this problem showed up sooner or later. It also seems to get worse and worse with time. At the beginning it was a subtle glitch of the text that I could resolve with restarting the machine or the application, but now it happens more and more frequently and restarting is not helpful anymore. This problem appears with ALL my files and also when creating a new file.

    What happens:
    Let's say I have some text that is 72pt and with tracking 0 in red and other shapes and text boxes around it in the artboard.
    1- I select the text box mentioned before
    2 - I make the tracking 200 in the character panel
    3 - At this point the text gets back to the previous size and colors, so for example the initial size 12pt and black. Instead of being 72pt with tracking 200 in red.
    4- Then from there the problem degenerates and develops in problems with bounding box, selections and it becomes impossible to work. Following I list all kind of problems I encounter after the problem shows up:
    - The text becomes impossible to control because every time I would make a change it would change back to a previous style
    - The bounding box disappears, or behaves weirdly for example not following the object or text if I move it
    - Selections happen randomly, so for example I select an object and some text gets selected too
    - Objects randomly move and repeat movements and changes in a way that seems to mimic the CMD+Z
    - Guidelines (the pink snapping ones) are completely random and stays active even when deselecting an object

    I am uploading a video where you can see me trying to move the blue line on the right. You can definitely see that the bounding box and selections behave crazy. The text gets also selected and when trying to move the line the text goes back of a step (so changes position or rotation to the previous one). The line keeps moving back.
    I also showed the document on CMD+Y mode and you can see the bounding boxes are not showing.

    Also I noticed in the past days when working on my coworker computer (a desktop Mac with a different creative cloud installed - different account) that there are little glitches of the same problem starting there as well, so for example the text is doing the same thing when I change the tracking : the text changes size and gets to the previous step of work when trying to change tracking. It’s not even close to where my issue is at but I know it is starting to behave weird. I also read some other posts on this board with similar problems.

    I’ve been in contact with the Adobe Support for a week now and it doesn’t seem anything is wrong with my computer. I also reset completely my computer a couple days ago, deleting all memory and applications, but that didn’t help, the problem showed up after a few hours of work.

    If you can’t reproduce the problem I can gladly share with you my screen and show you. Also this is the list of things that the Support has tried to fix the problem:
    - Reset the preferences
    - Deleting all my Wacom drivers
    - Deactivating my Intel graphic card (I am still confused about this one - does it mean now I am not using my computer at its maximum power? Can I activate it again?)
    - More changes to app folders and similar…

    Please can you help me solving this issue? It is not only annoying and frustrating, but it makes it impossible to work and it is damaging my ability to be professional.

    Hello, I’ve been having a problem with Illustrator for now a week. The version I am working with is 22.1 and I am working on a MacBook Pro 15in 2017 with Sierra 10.13.5, Processor: 2.9 GHz Intel Core i7, Memory: 16 GB 2133 MHz LPDDR3, Graphics: Radeon Pro 560 4096 MB and Intel HD Graphics 630 1536 MB,

    I noticed that the problem always starts showing up when I am working with text, especially when changing the tracking of the text. The problem shows up after usually a couple hours of work and it “resets” when restarting the application or… more

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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.