Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
947 results found
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Window auto scrolling
When opening Illustrator the file auto moves to the right at a slow pace. When hitting Shift it jumps - it only stay still if the mouse is off the application. The art won't stay steady on screen.
4 votes -
align panels
macOS Catalina 10.15.5
illustrator 24.2
aligning panels with a figure
align panels to the left
panels aligned to the right4 votes -
Workspace show problem
Workspace panels & Tool panel continually disappear when I change the workspace from type to another and the only way to show them is to Quit the program this is toooooo Bad
4 votes -
Using shortcut adds icon to toolbar
Hi,
I want to have customized toolbars that only show the tools I've specified. However, when I select a tool via a shortcut, e.g V for Selection Tool, that icon is then added to my custom toolbars. Very frustrating and distracting.
4 votes -
Lock/unlock guides shortcut not working
The standard Lock/Unlock guides keyboard shortcut doesn't seem to be working on Illustrator CC 2020 on MacOS.
Please fix.4 votes -
Toggling outline view should not modify file
When toggling Preview/Outline mode, the current file behaves as though a modification was made, even though nothing appears in the Undo history.
Steps to reproduce:
1. Open an existing AI file
2. Go to "View" menu
3. Select "Outline" (or "Preview", if the file was saved whilst in Outline view)
4. Go to "Undo" menu
5. Notice there's nothing to undoThis is only a nitpick, but it's been gnawing at me for a while.
4 votes -
UI bug occurring daily
Everyday after the most recent update I've been getting the bug where the user interface glitches as seen in the photo. The print dialog box also show completely blank until the mouse hovers over the buttons then only the button show up and the rest of the dialog box stays white.
4 votes -
Giant Font Menu in Secondary Monitor
Using an external/secondary monitor off of a Surface Pro 6. The Font Menu is so big it's unusable. Works fine on the main display, but gets like this on the second monitor.
4 votes -
Image Trace panel greys out on existing traced object
CC2019 v23.0.6
After tracing an object, the Image Trace panel is greyed out. The only way to 'activate' the options is to switch views in the Control Bar a couple of times. It's arbitrary and annoying.
4 votes -
AI doesn't warn about matching hotkeys for commands and actions
Actions can only be bound to F-keys.
Keyboard shortcuts can be match to almost anything, including F-keys.
When user tries to register new keyboard shortcut that already exists, AI warns them about conflict.
But when user creates new shortcut for F-combination, already taken by action, AI says nothing.
For example, if one of my actions uses Ctrl+Shift+F2, and then I want to assign same Ctrl+Shift+F2 for 'Change case' command, AI won't notify me. Action will run, but not a command then. If I uses Ctrl+Alt+Shift+F2 for that (or any) command, it still won't run, but action will do.4 votes -
Pop up window for gradient comes up and stops all work
turn off the new pop up window for new features - popped up in the middle of work and I literally could not continue :( I had to quit
turn off the new pop up window for new features - it appears seemingly out of the blue with no option to turn it off - no quiet fade to background
in illustrator: - this help item popped up in the middle of work and I literally could not continue ... :( - the help item was on the gradient feature - which I obv. activated
suggest that you have some…
4 votes -
hand tool missing
the hand tool does not show up when i click the zoom tool and the little arrow in the bottom right corner of that tool. it shows nothing.
4 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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File menu and dialogue boxes black/invisible
Since the most recent update, Illustrator will periodically loose the ability to display dialogue boxes and drop down menus. Drop down menus show black until I mouse over, and then the items show as I mouse over then. But the dialogue boxes remain invisible. I can "navigate" blindly sometimes and get my document to save without seeing what I'm clicking on (muscle memory, I suppose), but sometimes the whole program just crashes. This has been happening consistently over the past few weeks. 2-3 times a day.
I'm using a Lenovo Ideapad 330 withWindows 10, using the most current release of…
4 votes -
Rotation too easily happens! Screws up resizing and selecting.
This claims to be answered in an earlier post but it isn't. The only solution is too zoom way in and select or undo the rotation when you notice it. If you have to hit the item in the toolbar each time you make a selection to nullify this it's ridiculous. Totally unprofessional and unproductive. Give us a solution please!! Your programmers have to have realized this by now.
4 votes -
Tools move in tool bar, I need to reset tool bar back to default but then moves again with 2/3 mins of working. Please advise. Thanks.
Tools move in tool bar, I need to reset tool bar back to default but then moves again with 2/3 mins of working. Please advise. Thanks.
4 votes -
Switching application windows causes window to resize off screen
I'm not sure if this is an Illustrator issue or a window resizer issue (I use Divvy), but I'm using CC 2019 on OS 10.14 and every time I switch between two applications (or another space for that matter), my Illustrator window resizes off the screen. Is anyone else having this issue?
4 votes -
Tool Menus Errors: Tool menus click through into the tool options below them.
Tool Menu Interface Errors:
I have my Character Tools on Top, then my Swatches below, then my Transparency tools.
I click to change transparency setting and the color swatches are below, thus what ever I click in the menu clicks through into the swatches and thus my color changes. Same issue when I change fonts.
I click the multiply option in my transparency tools and that menu pops up over the swatches, thus whatever I click, clicks through the little menu and into the swatches color. See attached or you won't understand.
Am using the latest Illustrator on Win10. See…4 votes -
Cannot view 150% zoom level
- Illustrator CC 20.1 (64-bit); Windows 10-64
- Trying to zoom to 150% by selecting the preset option from the zoom drop-down menu, or using Ctrl++
- Expected result: document is shown at 150% zoom (actual size due to DPI scaling issues)
- Actual result: zoom preset goes to 200% and document is shown at 200%. This only happens with this document and not others; it contains both vector and raster data. For some reason I can zoom at every other preset except 150% (true actual size)
4 votesA sample file to reproduce the issue would have helped us. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Ungroup hotkey does not work
'Ungroup' keystroke (CTRL+SHIFT+G) does not work. I even went into the keyboard shortcuts and tried to reassign that keystroke to the command, and it won't let me. 'Group' (CTRL+G) works great. Clicking ungroup in the properties panel is the only thing that works.
4 votes -
Tabs captions are missing, Home screen is visible through the hole
Above the top ruler I should be able to see a tab, or multiple tabs when several files are open. However all that is shown is a cropped "Ai" ident. This means the only way I can flick between files is by through "Window" in the top panel.
4 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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