Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
969 results found
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Window jumps to new size when I grab resize thumb in bottom right corner
When I grab the resize thumb in the bottom right of a window, the window size jumps. In the two attached screenshots, the first is where the window was before I grabbed the thumb, and the second is where the window jumped to after grab. I can resize if I continue to hold the thumb, but the thumb position never matches the cursor position.
3 votes -
Document window opens as narrow strip, will not expand to full width
Every document. Every time.
Multiple documents stack inside this narrow window.
Documents set to open in tabs.
Same regardless if Illustrator is opened first or opens with document.
Documents on external drives and local machine.Illustrator 23.0.4
2016 MacBook Pro 15-inch 16 GB RAM
Mid-2015 MacBook Pro Retina 15-inch 16 GB RAM
MacOS Mojave (current)
Mac Illustrator CC 2019 (current)
Application Frame turned off. (with frame turned on things work differently... fine)
Both built in display and 32-inch 4k.Only started this when I upgraded to CC 2019.
Clicking here expands the window too it's original, correct size.
Reset preferences.…
3 votes -
toolbar and interface problem
Hello, i installed the illustrator from cloud service and noticed that the language was not English. I found a way to change it.
I opened a new page and tried to draw something;
This time the tabs was disappearing and the toolbar was not loaded. When i move the curser on the tab place they become visible. I tried to use shortcuts but it didn't work. Can anyone show me the way how to fix this bug please.
3 votes -
One column toolbar is not remembered and becomes two columns each launch
Toolbar does not remember the one column setting if "Show the home screen when no documents are open" is uncheck.
Step to reproduce:
- Reset all settings
- Run Illustrator
- For example set "Essentials" workspace (now you have one column toolbar)
- Open preferences
- Uncheck "Show the home screen when no documents are open"
- Check "Use Legacy File New Interface"
- Restart Illustrator
- Now toolbar have two columns (and thats the problem)
You must reset the workspace every time you open Illustrator to keep one column toolbar
This error has already been confirmed by the your employee "Dipak Kumar"
Win 10, Last version Illustrator
…
3 votes -
Lock doesn't work for groups in groups
How to reproduce the bug:
1. Create two shapes.
2. Group the two shapes
3. Create two new shapes.
4. Group the two new shapes
5. Select the two groups.
6. Group the two groups.
7. Now you have a parent group with two child groups.
8. Lock one of the child groups.
9. Select the parent group.
10. Now both child groups are selected and can be changed even the one that is locked should not be possible to alter.3 votes -
workspace options not available
I can't figure this out. Clearly someone else has had this issue, but there is no published solution. From your archive:
"Workspaces not working, all panels hidden on start up.
Just update to CC23.0.1 and when I start up Illustrator all the panels are turned off and my workspace won't change or reset.I can turn on the panels manually, but it resets when I close Illustrator. The reset, new workspace and manage workspaces options are greyed out. If I try to change the workspace nothing happens.
Windows 10 Pro, 64 bit
Intel i7-7700
16GB Ram
GeForce GTX 750 Ti…
3 votes -
Workspace toolbars disappearing
Ai CC 2019 - all of a sudden all the toolbars have disappeared and won't stay reinstated. Workspace will not reset nor change modes.
3 votesPlease reset your preferences and upgrade to latest release 23.0.2 we have fixed the toolbar issue there.
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Calligraphic Brush Rotation Preview Bug
I have the Wacom Art Pen with the latest drivers installed with the latest version of Adobe Illustrator. When I change the rotation variation for an angle in Photoshop I get a preview of where the angle of my brush is headed, In Illustrator I get the same preview of the brush tip even when rotating it. I know it is working because I can see the paint rotating but the preview of the brush is not. This makes it extremely difficult to know in what angle my brush is going.
3 votes -
Info palette moves to monitor Measure Tool is used
The Info palette instantly jumps to the monitor that you use the Measure Tool on. If it's connected to all the other palettes on a secondary monitor, all of them instantly jump to the monitor where you are using the Measure Tool.
Like most people, I have my palettes on a secondary monitor and my main monitor has my document. So every single time I use the Measure Tool, my palettes jump over to the main monitor.
Please fix this so the Info palette stays where I put it when using the Measure Tool.
3 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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toolbar displayed twice
Suddenly i have two toolbars?
I have no clue what might have let to this. Photoshop and Indesign are open too.Screenshot attached.
3 votes -
preferenes file corrupt
almost every 2nd-3rd time I launch Illustrator I get this error message about a corrupt preferences file and my workspace is reset to the default. very annoying
3 votes -
Freeform Gradient tool tip pop up won’t go away
Using Windows 10 on Dell XPS15. tool tips pop up appears and then i cant make it go away... I've disabled the tool tips in the Preferences menu but it hasn't made any difference. Is this a bug or something to do with my system?
3 votes -
Stop asking about switching to the Touch interface
I have a laptop with a touch screen (that I never use, and never intend to use). Every time I open Illustrator, it tells me that it has detected that I am using a touch enabled screen and asks if I want to switch. I would be VERY appreciative if you could make this pop up with a "don't ask me again on this computer" checkbox as it is really annoying as it not always obvious that it has popped up and it makes the screen unresponsive.
3 votesHi,
Sorry to hear that this dialog was annoying you so much. I am glad to share that this has been removed from the latest release of Illustrator. Please upgrade to latest version to get rid of this issue.
Thanks
Anish Kumar
Illustrator Team -
Return the ORIGINAL toolbar especially Direct Selection tool!!!
why change the steering wheel? SMH
3 votesThe way tool panels get customized was changed since the report, and it’s no longer possible to accidentally drag-n-drop tool without enabling the editing mode. If this still happens for you, please comment.
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workspace is constantly falling
Greeting!
1 - after launching the illustrator all the panels are out of place
2 - Illustrator does not get stuck at startup
3 - the workspace is displayed incorrectly
4 - Windows 10, 64-bit; 2 monitors; nvidia gfors nVIDIA GeForce GTX 560 Ti
5 - Illustrator 23.0.1 (64-bit)
6 - see attach ()Thank you
3 votes -
Start Screen/Blank Screen Persists
Every time I close an Adobe window, AI, PS, Acrobat, it leaves a "home screen" up. This is annoying in the extreme. I can uncheck show this screen in prefs, but then it just leaves a blank black slate up there. Equally annoying. When I close a document, I expect the app to not still be there in my way. Please fix this. We pay a bunch of money for access to these great tools of the trade, give us the ability to make them work like we prefer. Thank you. I am aware this is not technically a bug,…
3 votesI am sorry I could not understand your requirement.
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . -
Zoomed in Home Screen? Why
The home screen in my Adobe Illustrator is 'zoomed-in' and it's not the same size as other Adobe apps. I've attached a screen shot of Illustrator vs photoshop.
3 votes -
New update (23.0.1) shows Home screen instead of my actual file until I press F
Most of the times, when I open an AI file I can't see my actual artboard until I press F (Toggle Screen Mode). Once I switch the screen mode it shows a weird red color in the artboard (too fast to capture).
3 votesHi,
Sorry to hear that you are facing this issue. We have fixed similar issue in 23.0.3,
Can you please upgrade to 23.0.3 and let us know if your problem is resolved or not? -
Can't randomly rotate an object anymore
Working in Illustrator 23.01, I'm no longer to hover over the corner of an object and have the curved arrow show up so I can randomly rotate. What's up? I need this feature.
3 votes -
Gradients Swatch Box Snaps Back
When expanding the box to see your gradient fill it immediately snaps back to the letterbox default. I cannot gauge the color gradients very well without enlarging the viewable gradient area.
Its a bug that needs fixing.3 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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