Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
325 results found
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Illustrator suddenly switching to CPU preview, GPU preview greyed out
My little research has shown that the preview mode changes when zooming if the cmyk document contains cmyk images. In a cmyk document with rgb images or an rgb document with rgb/cmyk images, there is no gpu to cpu preview switching when zooming. To reproduce the bug, the document must include multiple images in order to impact performance during scaling. My system: i5 8400, 32 Gb, GTX1650 with latest Studio Driver installed, Asus PA329C, windows 11 Build 22621.1265, Illustrator 27.3.1 Here's what it looks like on my system.
3 votesIt is expected to have this bug fixed in the latest version, 27.4. Please test if it works fine for you and comment back.
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When working with hi-res Black and White Bitmaps Illustrator goes to CPU preview disabling GPU Animated / Scrubby Zoom.
When using hi-res BW bitmaps, 'Scrubby Zoom' or 'Animated Zoom' disables itself even if it's enabled in preferences. This happens after roughly 1 or 2 seconds after opening a file with this kind of images. The window goes from CMYK/Preview mode to CMYK/CPU mode as if it was in Separations Preview or CPU preview, even though it wasn't set to either of those. View>View Using GPU becomes grayed out so I can't go back.
This bug is happening on a file with 2 1200dpi bitmap 5"x5" (embedded and/or linked), each under 1MB in size, making the Illustrator file 3MB total,…
3 votesPlease check if this bug still happens in the latest Beta release, 27.6.0.120
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Swatch & Tool Names don't appear when I pause/hover the cursor over them.
MacOs Monterey 12.0.1
Adobe Illustrator 26.2.1When you hover over a swatch or tool & leave the cursor there for a second, the name of the swatch/tool always showed along with keyboard shortcuts for many of the tools.
I was searching the Pantone colors & two colors came up. Rather than just one quick step, I had to do several.
What should happen:
I hover the cursor over the colors for a second to see which was which. Then I pick the one I was looking for.What happens now:
I hover the cursor over the colors & nothing shows…3 votes -
My GPU (AMD Radeon RX 6600M) is not recognized by the latest version of Illustrator, although it is detected and utilized by Photoshop...
My GPU (AMD Radeon RX 6600M) is not recognized by the latest version of Illustrator (26.0.3), although it is detected and utilized by Photoshop...
Anyone knows where the problem may come from and how to solve the issue?
Cheers3 votes -
Cannot Successfully Get Into Project
AI opens normally but when I start a new file things go awry. The home screen image remains "ghosted" over the blank project. Any side panel I open and close will then appear as if it is both open and closed at the same time. If I toggle the visability of the layer then it sort of clears the project screen to an almost normal looking project start (as in it clears the ghosted panels and home screen) but I cannot draw or do anything on the project. I am not experiencing any performance issues as far as lag or…
3 votes -
Visual breakdown bug when zoomed in < 30000%
In keyline and normal view, when zooming in very close, the image breaks down. This didn't happen in previous versions. The first attached image shows the image correctly, with zoom at 12750%. The second attachment shows the image 'broken down' when zoomed in further. The multitude of diagonal lines shouldn't be there (these increase when panning) and the selected line (that I'm trying to work on) should be a complete line, not an endpoint. This bug makes detailed work very difficult.
PC Windows 10 Home 64-bit v.21H2
Illustrator 26.0.3 (64bit)3 votes -
Pink screen and residual image artifacts
The pink screen flash is back for me in 26.03 when opening files, but now I have the added bonus of image shrapnel being left everywhere (image attached).
Mac mini M1. Happens with both MacOS 12.1 and 12.2 beta (release candidate).
3 votes -
Part of an object's position is shifted with no distortion effects. Moving/undoing move resets position correctly
This was a devastating glitch for us. I've seen this happen before sporadically but I have no idea what causes it or how to catch it. If anyone else has seen this and/or knows a solution to catch issues like this, please let me know. There were no effects or special attributes applied to the artwork in the appearance panel
Illustrator 26.0.2
macOS Big Sur3 votes -
Display bug
Major bug.
File is not displayed properly.
Only areas under the mouse show up.
Please help.3 votes -
GPU issues with certain graphics cards and Mac updates
So after a lot of time spent on chat and phone with Adobe. It seems that I am unable to use v25.4.1 or v26 in GPU mode unless I upgrade to Monterey.
However Monterey is in its infancy. I'm not taking the risk of upgrading yet.
My machines both have the same GPU redraw issues, where images within clipping masks create echoed glitches of themselves across the screen. this disappears when GPU mode is turned off.
CPU mode in Illustrator is so sluggish it's pretty much unworkable.
Adobe informs me this is NOT an Adobe issue, it is an issue…
3 votes -
Secondary Jagged Stroke
Mac OS Monterey 12.0.1
Illustrator 26.0.1I have been drawing lines with the line tool and expanding and bending them using the Anchor Point Tool. Sometimes Illustrator creates a secondary line alongside my smooth one that is jagged. It is still visible if I zoom in or out but I don't think it's really there (as a vector path). It is visible in the middle of my screenshot.
3 votes -
Magnifying screen redrawing flaws
In Illustrator 2022, when I zoom in, the screen turns black and my artwork only redraws the portions where I hover the mouse, as if the display was defective.
3 votesPlease share the document and system info with us – sharewithai@adobe.com
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Refreshing the display with GPU-View activated seems to be buggy
While some of the GPU-related glitches seem to be fixed wich the actual Version 25.4 (at least on my iMac here), there is still some strange behaviour that seems to occur on every version newer than 25.0:
Everytime I open a document, the workspace turns black for a moment. That is not a big problem, but strange, as it never happened in 25.0 or older.
Second, there are quite often problems in refreshing the display, when moving around in the illustration or copying/dragging objects around. The display gets crippled (blank spaces, where they should not be) and I have to…
3 votes -
Wake from sleep issues
Illustrator, since the update, when waking from sleep, or even just display sleep - has started to resize the main app window to about 2/3 height of the screen and then when transforming objects (any movement or rotation etc) the pasteboard flickers. The pasteboard also changes shade when shifting bewteen tools - again only after waking from sleep.
It is a brand new Mac Mini, and only affects Illustrator WITHIN the window - i.e. only the pasteboard - no menus or tools etc flicker.
Edit: I have just noticed I get same behaviour with the window resize and some flickering…
3 votes -
Out of GPU memory issue
Using JS to batch processing for hundreds of .ai files, Out of GPU memory warning popup. You can find the warning information in attachment.
During batch processing, each loop will close the processed image by using document.close() function.
Thanks!OS: macOS Big Sur
Illustrator: 25.2.13 votes -
Illustrator Background Flickering
Hey all.... I'm getting a very annoying flickering background in illustrator CC 25.2.3 as I roll the cursor around.
It stops when I turn off GPU performance but I'd ideally like to have the best performing Ai as possible...other wise what's the point ey?
MBP spec:
10.15.7
MacBook Pro (16-inch, 2019)
2.3 GHz 8-Core Intel Core i9
64 GB 2667 MHz DDR4AMD Radeon Pro 5500M 8 GB
Intel UHD Graphics 630 1536 MBVery Annoying as this MBP is brand new
Anyone had the same thing?
3 votes -
Colors not displaying correctly in Illustrator 25.2.1
Colors are displaying brighter and incorrectly in CMYK color mode. I've color calibrated my monitor; restarted my computer; uninstalled/reinstalled Illustrator and still all files pulled into Illustrator are displaying this way.
Mac Big Sur 11.2.3 Illustrator 25.2.1
I have had trouble with a corrupted preference file in the past, but I also tried deleting the file and reinstalling with no change. I've uploaded a screen shot of how the colors are displaying.
3 votes -
Strange fake rough approximated outlines around the shapes.
Hi guys. I'm found this weird bug which completely ruined the possibility to display the projects to client. Look at the color Screenshot - do you see these strange rough aproximation lines, darker then main background? When i'm switched to the Outline view - i see the clean outline.
This bug is visible when i'm using the transparency for this object.
I've also added an Ai File with this bug.
Latest AI version 25.2.1 on macOS 10.14.6 (18G8022)3 votes -
Class action against Adobe
Guys, we need to make a class action. All the suite is full of old and annoying bug... Every time they updated, something broke and I loose a lot of time.
3 votes -
AMD Ryzen 7 PRO 4750U Radeon GPU not recognized (but works in Premiere, Lightroom)
Illustrator does not use the GPU (Setings->Performance says "Compatible GPU not available", even though below the device is listed under "GPU Details".
However, all other Adobe CC apps (Lightroom, Premiere) do recognize and use the GPU without any problems.
Windows 10, (v2004, build 19041.746); Illustrator 25.2 (64-bit)
3 votes
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