340 results found

1. Missing font doesn't show up

   Hi

   When I open a document with missing fonts, the texts which without fonts will disappear and they aren't being white! I cannot even see them. It is really causing my problem....

   Is it a bug or I can adjust the setting to fix it?

   it is CC2020.

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2. Duplicated artboards containing Export Assets link to the new artwork not the original

   As the title says, Assets in the Export panel move from the original artboard and become linked to the new artwork on the duplicated artboards. Subsequently when you remove any artwork from the new artboard, you inadvertantly remove the asset from the Export panel.

   Methodology:
   Duplicate an artboard (which contains an asset in the export assets panel) via the Alt-drag method. Ensure the move/copy artwork option is enabled. Delete the new copy of the artwork/asset on the new artboard, and the asset is removed from the export panel.

   Expected behaviour:
   Any link to/connection to export assets should be retained by the original artwork on the original artboard, thereby enabling the new duplicated artwork to act as a guide for a modified creation and such that once any components are removed, the original asset remains intact.

   As the title says, Assets in the Export panel move from the original artboard and become linked to the new artwork on the duplicated artboards. Subsequently when you remove any artwork from the new artboard, you inadvertantly remove the asset from the Export panel.

   Methodology:
   Duplicate an artboard (which contains an asset in the export assets panel) via the Alt-drag method. Ensure the move/copy artwork option is enabled. Delete the new copy of the artwork/asset on the new artboard, and the asset is removed from the export panel.

   Expected behaviour:
   Any link to/connection to export assets should be retained by… more

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3. Illustrator Recovery-Mode has Turned all my Images Black

   I was in the process of saving my original Illustrator file and it froze then crashed, I re-opened the software and it recovered the document but all my images have turned black.

   And it's not a links problem, most images are embedded and I have a separate links folder containing the remaining linked images, as you can see there are no missing links.

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4. Mutiple profiles & Artboards

   Illustrator Version: CC 2019 (23.0.3)
   Mac: Mojave (10.14.2) 5k 27" 32gb Ram

   Firstly there are 3 Film & Video profile dropdowns (1. Film & Video, 2. Film and Video, 3. Video and Film). Not sure why.

   No matter what general preset I use or artboard size preset I choose I get 2 artboards.

   1 artboard is the correct size and the other is basically the complete canvas area.

   I am constantly having to delete the 2nd artboard.

   Can I stop this from happening?

   Thanks in advance.

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5. Illustrator shows another file's content when opening a new one

   If I have one document open and try to open a new one, Illustrator shows the new filename in the newly opened tab but with the OTHER document's content. This was happening in Photoshop too, and now both programs!

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6. Pixel number inconsistency

   Windows 10? (most recent and just updated yesterday)
   Illustrator 22.1 (64bit)

   When I told Illustrator to create an artboard of 350x350 pixels, I thought it could actually do so. That was the template image size that our web designer propogated across our entire website.

   Then I exported 11 images from Illustrator to .png format to re-build one of our webpages. They came out as 1459x1459. Now I will resize them in Microsoft Paint. They'll pixelate and probably look like trash. All because Illustrator can't understand "350 pixels x 350 pixels" on the Create New prompt window.

   Flaming dumpster fire. I am inexpressibly frustrated that I have to pay you over $400 annually for a flaming dumpster fire of a product.

   Windows 10? (most recent and just updated yesterday)
   Illustrator 22.1 (64bit)

   When I told Illustrator to create an artboard of 350x350 pixels, I thought it could actually do so. That was the template image size that our web designer propogated across our entire website.

   Then I exported 11 images from Illustrator to .png format to re-build one of our webpages. They came out as 1459x1459. Now I will resize them in Microsoft Paint. They'll pixelate and probably look like trash. All because Illustrator can't understand "350 pixels x 350 pixels" on the Create New prompt window.

   Flaming dumpster fire. I… more

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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   The intended way to ensure your pixel-sized document stays the same size after export is to use the default screen resolution — 72 PPI.

   If you set anything else, Illustrator will scale the image  accordingly (as if the 'Resample' option in Photoshop is ticked when you resize an image).

   There is no way to write a custom resolution AND maintain the desired size at the same time.

   The reasoning behind this behaviour is that the resolution value is supposed irrelevant when an image’s intent is Screen or Web. An image can have no resolution value stored in it at all, it’s just an optional coefficient, and then different viewers and editors suppose a value on their own — usually 72 PPI (Mac-style) or 96 PPI (Windows-style).

   Unlike other editors, Illustrator has a continuous range for all measurements units. One pixel is considered to be equal one point, and a point is 1/72 of an inch (in PostScript tradition), and inch is exactly 2.54 mm. This continuity allows to mix digital and print media assets.

   TLDR

   If you design in pixels and export images for screen intent — use 72 PPI.

   If you design for print and export images in inches or millimeters or other real-world units — use any other resolution.

   However, comments about this are welcome. World changes constantly, and the once obvious solution might not be clear for new generations. Please share your thoughts.

   The intended way to ensure your pixel-sized document stays the same size after export is to use the default screen resolution — 72 PPI.

   If you set anything else, Illustrator will scale the image  accordingly (as if the 'Resample' option in Photoshop is ticked when you resize an image).

   There is no way to write a custom resolution AND maintain the desired size at the same time.

   The reasoning behind this behaviour is that the resolution value is supposed irrelevant when an image’s intent is Screen or Web. An image can have no resolution value stored in it at all, it’s just an optional coefficient, and then different viewers and editors suppose a value on their own — usually 72 PPI (Mac-style) or 96 PPI (Windows-style).

   Unlike other editors, Illustrator has a continuous range for all measurements units. One pixel is considered to be equal one point, and a point… more

7. Artboard 2 unnecessary

   Every new document created has 2 artboards (At least when creating from the 1920x1080 HD video template) Every time I go to export a jpg or png via save for web, it slows to a crawl because of a huge unnecessary artboard. I only want to export the size artboard I created, the HD size. But I have to wait for it to catch up and then cancel, delete the useless artboard, then go back to exporting. The whole process takes several minutes and is infuriating.

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8. Artboart Size arrow key increment not working for the width

   when resizing the artboard using the 'Artboard options' panel it is possible to increment the size using the arrow keys, one MM at a time for example. This feature now only works intermittently for the width field. It is still possible to change the number and the artboard will adjust.

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   Started  ·  AdminNitish Agarwal (Illustrator on Web/iPad Team) (Lead Software Engineer, Adobe Illustrator) responded

   Hi,

   Thanks for writing to us.
   We are working on this issue. We will notify you once this is fixed.

   Thanks & Regards
   Nitish Agarwal
   Illustrator Team

9. No align on Artboart option for Forms

   No align on Artboart option for Forms.
   In the new properties Panel if you select some custom form you get the alignment stuff, including the option to switch between "align on artboard and align on selection".
   If you select an Standard Form e.g. a circle you get no option alignment tools in the properties panel and you also have no option in the alignment window to select if you want to align on artboard or selection.

   The properties Panel should have the possibility to align all elements, forms and so on.
   Also as a backup you should include the possibility to align on artboard and align on selection in the alignment window again.

   No align on Artboart option for Forms.
   In the new properties Panel if you select some custom form you get the alignment stuff, including the option to switch between "align on artboard and align on selection".
   If you select an Standard Form e.g. a circle you get no option alignment tools in the properties panel and you also have no option in the alignment window to select if you want to align on artboard or selection.

   The properties Panel should have the possibility to align all elements, forms and so on.
   Also as a backup you should include the possibility… more

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10. Bug when Setting Artboard Ruler Origins

    Ai v 22.0.0
    macOS 10.12.6

    After updating from CC 2017 to CC 2018, I can now no longer assign individual Artboard Ruler Origins to each Artboard in a document

    I use several nested Artboards to control different areas of the same artwork and assign the Ruler Origin of each to the same object. After the update, I can now only assign the ruler origin of one of the nested Artboards to the selected object; the Origin does not change on the others.

    I have tried deleting all existing Artboards and then creating them and setting the Ruler Origin one at a time, but once I get more than one in the same area I am no longer able to change the origins.

    Ai v 22.0.0
    macOS 10.12.6

    After updating from CC 2017 to CC 2018, I can now no longer assign individual Artboard Ruler Origins to each Artboard in a document

    I use several nested Artboards to control different areas of the same artwork and assign the Ruler Origin of each to the same object. After the update, I can now only assign the ruler origin of one of the nested Artboards to the selected object; the Origin does not change on the others.

    I have tried deleting all existing Artboards and then creating them and setting the Ruler Origin one at… more

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    Under Review  ·  AdminNitish Agarwal (Illustrator on Web/iPad Team) (Lead Software Engineer, Adobe Illustrator) responded

    Internal bug tracking ID : AI-4209945

11. Keyboard shortcut for "Navigate to Next Document" stopped working on MacOS

    With the latest update to Illustrator 27.2, I've found the "Navigate to Next Document" keyboard shortcut to have stopped working. I have checked the Keyboard Shortcuts tool and verified that it remains as "Illustrator Defaults" and it is set to ⌘`. In fact none of the related shortcuts work.

    To be sure, I've tried a different keyboard with the same result and the shortcut does continue to work in other applications (as it is the default shortcut on macOS to cycle around documents.)

    macOS 13.1
    MacBoook Air (M1, 2020)

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12. Match maximum allowable PDF export dimensions to maximum artboard dimensions

    When I try to save my artboard as a PDF I get this error: "The dimensions of this page are out-of-range". After researching, I found that the artboard needs to be under 200" to export as a PDF. Any way to change this limitation to 227" to match the maximum artboard size of illustrator so we don't get this error?

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13. Artboard units still not working (illustrator 26.0.2)

    Artboard units are stuck to pt, when it is supposed to be pixels set in preferences.

    It's so basic, yet buggy. Artboards units are broken for several illustrator versions now, despite the claim of Adobe to have "fixed this problem in the new updated version of Illustrator"...

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14. Cannot move artwork with artboard

    Artwork only moves with artboard when duplicate action is used. Nothing in layers or in file is locked.

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15. Impossible de créer un nouveau fichier
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16. Allow templates to save a color profile

    Allow templates to save a color profile instead of opening EVERY TIME as untagged RGB or CMYK. Or at the very least, since Color Management Policy is set to Convert to Working Space... DO THAT!

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17. Quick Preview on Mac is not Working

    On Mac with the new Big Sur update, my Illustrator files show up as just the Illustrator logo and it does not preview any artboards.

    Also, when pressing the spacebar, a wheel starts turning, then just the logo pops up. There is no file preview it seems after the Big Sur update.

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18. When creating new document in 24.2, two artboards are created

    Creating new document. Two artboards appear, even though I only requested one. I also now have "video safe areas" showing in default and can't get them to not show upon setting up new document.

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19. OPENING DOCUMENT - additional window opens

    An extra blank window opens when opening a document (screenshot added)
    Is this a known issue? is there a solution?

    Adobe CC Desktop AI version 24.1

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20. SVG arc path without whitespace standard syntax broken

    When an arc is described using a missing whitespace, which is perfectly valid SVG syntax, it will not be rendered correctly in Illustrator. This was discovered with SVG files compressed by SVGO 1.3+ and later which has the arc path optimisation by default.

    This syntax should work as it is a standard part of the SVG specification and is rendered correctly by all major web browsers such as Chrome, Firefox, Safari.

    In the attached example an arc is written as:

    a.65.65 0 011.109-.459

    The string 011.109 contains 3 values:

    0
    1 (a boolean is required here, it cannot be 11.109)
    1.109

    This syntax (with missing whitespaces) follows the SVG 1.1 standard: https://www.w3.org/TR/SVG11/paths.html#PathDataBNF

    SVGO discussion: https://github.com/svg/svgo/issues/1137

    When an arc is described using a missing whitespace, which is perfectly valid SVG syntax, it will not be rendered correctly in Illustrator. This was discovered with SVG files compressed by SVGO 1.3+ and later which has the arc path optimisation by default.

    This syntax should work as it is a standard part of the SVG specification and is rendered correctly by all major web browsers such as Chrome, Firefox, Safari.

    In the attached example an arc is written as:

    a.65.65 0 011.109-.459

    The string 011.109 contains 3 values:

    0
    1 (a boolean is required here, it cannot be 11.109)… more

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