Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
153 results found
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Wrong resolution calculation on pasting an image copied from Photoshop
Windows only it seems like.
1. Create a document in Photoshop, 100×100px, 72ppi
2. Copy the contents
3. Create a web/mobile-based document in Illustrator
4. Paste the copied imageIllustrator pastes 99.9875×99.9875px image.
It turns out Photoshop uses pixels-per-meter (biXPelsPerMeter and biYPelsPerMeter) to define the resolution.
72ppi is exactly 2834.6472 pixels per meter.
Unfortunately, the value must be an integer (thanks to BITMAPINFOHEADER), so the convention is to use 2835 (which is 0x0B13 in hexadecimal).But Illustrator is going by the letter of the law (not the spirit) and converting 2835 to 72.009 pixels per inch.
2835 / 2834.6472 ×…
7 votes -
Links panel showing wrong date created and date modified
MacOS Monterey (12.4) on
MacBook Pro with M1 Max Chip
Illustrator 26.3.1
All placed links show a creation and modified date of Feb 6, 2040. This is every file I open. It doesn't matter if the link is stored locally or on a server. The dates of the file stored in the folder are correct, but the info in the links panel shows the wrong dates. All previous versions of Illustrator show the correct date. This makes Illustrator 2022 unusable for me!7 votesClaimed to be fixed in the latest 30.3 general release. Please update, check, and comment back if it still happens.
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Illustrator stopped reading certain .tif files after update to version 26.0.2
My illustrator stopped reading certain .tif files immediately after update to version 26.0.2. I reverted back to 26.0.01 and everything works as usual. I uploaded an example .tif file I had an issue with.
7 votes -
Illustrator links are broken upon document recovery
After suffering through terrible support through the chat in Adobe Admin Console (basically just telling me that I'm wrong), I've been redirected here.
Here's the bug:
In Illustrator 24.1.X, all links will be broken when you try to open a recovered document. This does not happen in 24.0.X
How to reproduce:
Create an AI File
Link a png from the 'Links' folder next to it
Save it
Make an edit and let it Auto Save
Force Close AI
Open the 'recovered' file when it asks me
You are met with this:
'Could not find a plug-in to read the linked…
7 votes -
.psd clipping path makes imported image scale incorrect
Create a file in Photoshop at 300dpi with a clipping path, import the file into Illustrator CC and place it. Make a note of the scale it imports at then import that same file without a clipping path and you'll get a different scale.
It seems Illustrator is treating the clipping file the same as an embedded file and using 72dpi as it's default resolution.
Why a clipping path should do this to a file is very strange.
7 votes -
Files saved are missing images when imported into Photoshop, InDesign, other apps
Lately I am having problems with linked files in Illustrator not showing up when I open the file in Photoshop for instance, even though everything looks fine in Illustrator in the original file. I have to go into the Links menu and relink everything one at a time and resave to make it work. I also notice that the file size is smaller when the linked files don't work.
I tend to use linked files a lot and have for years so this isn't a case of unfamiliarity with the tool.
Any suggestions are welcome.
Windows 11
Illustrator 30.2.1
Photoshop…6 votesThis has been fixed in the latest version - 30.3.
This fix would not correct the existing damaged files but should not happen on new files saved from newest version. Existing files can be corrected by resaving them in latest version.
Please check at your end and let us know.
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1-bit PNG images can’t be placed, an !IMP error is given
When trying to place a 1-bit image on canvas, Ai either does nothing if it is drag-n-dropped, or throws an !IMP error message, like the attached image shows.
The other image is the one to test the problem with.
6 votes -
Drag and Drop from Photoshop Not Working
Illustrator Version 28.3, Photoshop Version 25.5.1
Attempting to drag and drop a layer from photoshop into illustrator and the object is not appearing in illustrator. I can usually do this with no issues. I've tried rasterizing and making the image a smart object but nothing seems to fix the bug. This has just been an issue within the past 2 days.
6 votes -
Illustrator does not insert images from Telegram by drag&drop
When I try to drag and drop an image from Telegram into Illustrator, it inserts the text of the temporary file path instead of the image.
Note that drag&drop from Telegram to Photoshop works correctly. The same method can be used to drag and drop images to the desktop or other applications.
Mac OS 12.6 (but I have tested it on Windows too)
Illustrator 26.5 (but also tested with previous versions)6 votes -
On Opening, Illustrator can't read linked files and adds multiple copies of linked images
On some files, on open, I receive an error regarding linked images and when trying to resolve, Illustrator adds multiple copies of the same linked image without actually fixing the original images. It'll add linked images into locked layers where there were no images.
This started in version 26.4.1 and have tested with uninstalling newer versions, opening the same files on older versions, and installing newer versions until the issue appears.
Screenshots attached where it shows it adding in linked images, even on layers that were locked and had no images on save.
5 votes -
Drag and drop to place file sometimes embeds instead of linking
When I drag and drop a JPG/PNG/PDF/AI file from Finder into an Illustrator document, it normally drops in as a link. However, sometimes it unexpectedly embeds the artwork instead of linking it. If I try again repeatedly, it continues to embed, so to fix it I have to go to File > Place and ensure that "Link" is selected (which it already is). After that, if I drag-and-drop from Finder again, it links the artwork as expected.
This issue is seemingly random and I can't figure out exactly how to reproduce it. I always link files (not embed them) when…
5 votes -
PARM error with embedded image
iMac OS Catalina 10.15.7
Adobe Illustrator 25.4.1I get an PARM error when selecting an embedded image and clicking the "Edición" menu (Edit in spanish).
After clicking the OK button I can then access all the "Edit" menu options as usual.Please fix this annoying behaviour.
Thanks,
Guille5 votes -
Image automatically gets embedded when dragged into Illustrator
This is screwing my work flow and happens out of nowhere
5 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Embedded images disappear or get corrupted after reopening the file
This problem has been occurring for a few weeks: when I reopen a file containing embedded images, they disappear, turn white, or turn the original image color.
In 15 years of using ILLUSTRATOR, this has never happened, and it's truly annoying. Some files contain more than 50 images, and if a small one disappears, it's unmanageable.
The strange thing is that it doesn't happen with all files; it's random.
I'm working with Illustrator 30.0, but the same thing happened with 29.8.3.
Looking through various forums, you may already be aware of this problem.
Please fix it, as we pay a…
4 votes -
"Verifying access to ://...."
I have some problem with a file that has linked images pointing to a drive that I don't have access, nor will.
Illustrator will open that file, prompt that there is linked files with broken links buy will show the thumbnail data from linked files, and then will show every 2 minutes a annoying popup trying to connect to this remote address.
There is NO WAY to prevent this from preferences, or from the link panel.
The popup is really annoying, you need to way a couple of minutes, Illustrator will block everything until you can stop the search.
Sadly…
4 votesThe issue is reported to not happen anymore with version 29.3. Please comment back if it still does for you.
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Illustrator turning PNG images yellow/purple / inverted
Running Illustrator 27.4.1 on Mac OS Ventura 13.2.1.
Having this issue with clear PNGs on Illustrator. The PNGs look okay when placed on the file. Upon re-opening of the file, all of the clear PNGs have turned negative, having a purple filter/yellow background.
4 votes -
The operation cannot complete because of an unknown error [PARM]
Illustrator 25.4.1
macOS Big Sur 11.5.2- Launch Illustrator.
- New Project.
- Add shapes, or text.
- Select all.
- Rasterize.
- Click Object to reach Trace.
Tested on a New Admin User with the same result.
NVRAM Reset
Safe Mode
Recovery Mode/Disk Utility/First Aid
Tried with different project files and formats (.ai, .pdf) with the same problem.4 votes -
Raster images should always honor the layer order and transparency values when scaling/moving/rotating
When moving/rotating/scaling Raster images should always honor the layer order and transparency values.
With "show images in outline mode" selected, I often drop in low res raster images on the bottom layer and outline them with the pen tool in higher level layers.. problem is the way illustrator handles raster images. If i draw a line on top of a raster image, then attempt to scale that raster image, my line is temporarily hidden while scaling, moving or rotating the raster image, making it nearly impossible to re-align my raster image to match newly drawn vector lines. Also, raster images…
4 votes -
PDF with CMYK JPEG is inverted when opened in Illustrator
Tested on Mac OS 10.14.6 with Adobe Illustrator 23.0.4
METHOD
open a PDF that contains a CMYK JPEG image in Illustrator
(This PDF was created by converting a CMYK JPEG file to PDF in Acrobat DC Pro 2019)RESULT
image is shown inverted in illustrator (same issue opened in Photoshop as "image").
Opening in Photoshop as "page" it looks ok, but this cannot be selected in Illustrator.PDF and original JPEG are attached.
EXPECTED
visually the same as input file, no inverted image4 votes -
Auto-update of linked images broken in Illustrator 2025 (works in 2024)
have encountered an issue with Illustrator 2025(~29.7.1) on macOS 15.6.1.
When I edit and save a linked PSD file in Photoshop, Illustrator 2025 does not auto-update the linked image immediately when switching back from Photoshop.
• In Illustrator 2024, this works perfectly: saving in Photoshop → switching to Illustrator → the link updates instantly.
• In Illustrator 2025, the update does not happen unless I first switch to another app or Finder, then return to Illustrator.
• I confirmed this behavior on multiple Macs, both before and after updating macOS.
• Preferences “Update Links Automatically” and “Check Links Before Opening…3 votes
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