145 results found

1. Illustrator links are broken upon document recovery

   After suffering through terrible support through the chat in Adobe Admin Console (basically just telling me that I'm wrong), I've been redirected here.

   Here's the bug:

   In Illustrator 24.1.X, all links will be broken when you try to open a recovered document. This does not happen in 24.0.X

   How to reproduce:

   Create an AI File

   Link a png from the 'Links' folder next to it

   Save it

   Make an edit and let it Auto Save

   Force Close AI

   Open the 'recovered' file when it asks me

   You are met with this:

   'Could not find a plug-in to read the linked file "Links". Choose Replace to select another file or ignore to leave the link unchanged.' (screenshot attached)

   The message repeats for however many links you had.

   If I ignore it, you're met with links that have no name, no format, and no location. The ONLY identifying information is the resolution.

   These tests were carried out on a Mac running 10.15.4.

   This is an egregious bug.

   The support agent I spoke to confirmed that this happened on Windows too, but proceeded to tell me that this was 'expected' behaviour, which is nonsense.

   After suffering through terrible support through the chat in Adobe Admin Console (basically just telling me that I'm wrong), I've been redirected here.

   Here's the bug:

   In Illustrator 24.1.X, all links will be broken when you try to open a recovered document. This does not happen in 24.0.X

   How to reproduce:

   Create an AI File

   Link a png from the 'Links' folder next to it

   Save it

   Make an edit and let it Auto Save

   Force Close AI

   Open the 'recovered' file when it asks me

   You are met with this:

   'Could not find a plug-in to read the linked… more

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2. .psd clipping path makes imported image scale incorrect

   Create a file in Photoshop at 300dpi with a clipping path, import the file into Illustrator CC and place it. Make a note of the scale it imports at then import that same file without a clipping path and you'll get a different scale.

   It seems Illustrator is treating the clipping file the same as an embedded file and using 72dpi as it's default resolution.

   Why a clipping path should do this to a file is very strange.

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3. 1-bit PNG images can’t be placed, an !IMP error is given

   When trying to place a 1-bit image on canvas, Ai either does nothing if it is drag-n-dropped, or throws an !IMP error message, like the attached image shows.

   The other image is the one to test the problem with.

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4. Drag and Drop from Photoshop Not Working

   Illustrator Version 28.3, Photoshop Version 25.5.1

   Attempting to drag and drop a layer from photoshop into illustrator and the object is not appearing in illustrator. I can usually do this with no issues. I've tried rasterizing and making the image a smart object but nothing seems to fix the bug. This has just been an issue within the past 2 days.

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5. Illustrator does not insert images from Telegram by drag&drop

   When I try to drag and drop an image from Telegram into Illustrator, it inserts the text of the temporary file path instead of the image.

   Note that drag&drop from Telegram to Photoshop works correctly. The same method can be used to drag and drop images to the desktop or other applications.

   Mac OS 12.6 (but I have tested it on Windows too)
   Illustrator 26.5 (but also tested with previous versions)

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6. Place individual PSD layers into Illustrator as LINKED files like InDesign

   Placing individual psd layers in Illustrator is a joke compared to Indesign.

   When trying to place a linked and layered psd file in Illustrator you get NO 'options' (even when 'options' is selected in the dialogue box when placing/importing.)

   You have to have 'link' turned off in the dialogue box in order to see the 'options' and even then the psd layers just come in as embedded shapes WHICH AREN'T linked but embedded instead. When you then unembed/link them, NEW .psd files are then created instead of linking back to the original .psd files.

   The Adobe online instructions mention that there are import options for 'Layer Comp', 'When Updating Link', 'Keep Layer Visibility Overrides', 'Use Photoshop’s Layer Visibility'when placing layerd psd files in Illustrator but these options are NOT. EVER displayed for linked files when importing into Illustrator and are always greyed-out on non-linked/embedded files when they do appear.

   The Indesign placing of Individual PSD layers has far more options and is less convoluted.....and the placing of smart, linked illustrator artboards in Photoshop is also much better (even if it would be better to have the option of placing individual Illlustrator layers as smart objects instead.... like AE easily manages to do.)

   It is a mess, all the Adobe software is from one company but yet all apps still have different ways (and options) to simply tranfer layers between each other.

   Placing individual psd layers in Illustrator is a joke compared to Indesign.

   When trying to place a linked and layered psd file in Illustrator you get NO 'options' (even when 'options' is selected in the dialogue box when placing/importing.)

   You have to have 'link' turned off in the dialogue box in order to see the 'options' and even then the psd layers just come in as embedded shapes WHICH AREN'T linked but embedded instead. When you then unembed/link them, NEW .psd files are then created instead of linking back to the original .psd files.

   The Adobe online instructions mention that… more

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7. Drag and drop to place file sometimes embeds instead of linking

   When I drag and drop a JPG/PNG/PDF/AI file from Finder into an Illustrator document, it normally drops in as a link. However, sometimes it unexpectedly embeds the artwork instead of linking it. If I try again repeatedly, it continues to embed, so to fix it I have to go to File > Place and ensure that "Link" is selected (which it already is). After that, if I drag-and-drop from Finder again, it links the artwork as expected.

   This issue is seemingly random and I can't figure out exactly how to reproduce it. I always link files (not embed them) when I place them via File > Place or via drag-and-drop, so I don't know why it sometimes decides to embed.

   When I drag and drop a JPG/PNG/PDF/AI file from Finder into an Illustrator document, it normally drops in as a link. However, sometimes it unexpectedly embeds the artwork instead of linking it. If I try again repeatedly, it continues to embed, so to fix it I have to go to File > Place and ensure that "Link" is selected (which it already is). After that, if I drag-and-drop from Finder again, it links the artwork as expected.

   This issue is seemingly random and I can't figure out exactly how to reproduce it. I always link files (not embed them) when… more

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8. PARM error with embedded image

   iMac OS Catalina 10.15.7
   Adobe Illustrator 25.4.1

   I get an PARM error when selecting an embedded image and clicking the "Edición" menu (Edit in spanish).
   After clicking the OK button I can then access all the "Edit" menu options as usual.

   Please fix this annoying behaviour.

   Thanks,
   Guille

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9. Image automatically gets embedded when dragged into Illustrator

   This is screwing my work flow and happens out of nowhere

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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

10. Illustrator turning PNG images yellow/purple / inverted

    Running Illustrator 27.4.1 on Mac OS Ventura 13.2.1.

    Having this issue with clear PNGs on Illustrator. The PNGs look okay when placed on the file. Upon re-opening of the file, all of the clear PNGs have turned negative, having a purple filter/yellow background.

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    4 votes

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11. On Opening, Illustrator can't read linked files and adds multiple copies of linked images

    On some files, on open, I receive an error regarding linked images and when trying to resolve, Illustrator adds multiple copies of the same linked image without actually fixing the original images. It'll add linked images into locked layers where there were no images.

    This started in version 26.4.1 and have tested with uninstalling newer versions, opening the same files on older versions, and installing newer versions until the issue appears.

    Screenshots attached where it shows it adding in linked images, even on layers that were locked and had no images on save.

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    4 votes

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12. The operation cannot complete because of an unknown error [PARM]

    Illustrator 25.4.1
    macOS Big Sur 11.5.2

    • Launch Illustrator.
    • New Project.
    • Add shapes, or text.
    • Select all.
    • Rasterize.
    • Click Object to reach Trace.

    Tested on a New Admin User with the same result.
    NVRAM Reset
    Safe Mode
    Recovery Mode/Disk Utility/First Aid
    Tried with different project files and formats (.ai, .pdf) with the same problem.

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13. Raster images should always honor the layer order and transparency values when scaling/moving/rotating

    When moving/rotating/scaling Raster images should always honor the layer order and transparency values.

    With "show images in outline mode" selected, I often drop in low res raster images on the bottom layer and outline them with the pen tool in higher level layers.. problem is the way illustrator handles raster images. If i draw a line on top of a raster image, then attempt to scale that raster image, my line is temporarily hidden while scaling, moving or rotating the raster image, making it nearly impossible to re-align my raster image to match newly drawn vector lines. Also, raster images with transparency are temporarily opaque when moving/scaling/rotating. so any foreground lines i may want to use for a scale reference are invisible when using the move/rotate/scale operations.

    When moving/rotating/scaling Raster images should always honor the layer order and transparency values.

    With "show images in outline mode" selected, I often drop in low res raster images on the bottom layer and outline them with the pen tool in higher level layers.. problem is the way illustrator handles raster images. If i draw a line on top of a raster image, then attempt to scale that raster image, my line is temporarily hidden while scaling, moving or rotating the raster image, making it nearly impossible to re-align my raster image to match newly drawn vector lines. Also, raster images… more

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14. PDF with CMYK JPEG is inverted when opened in Illustrator

    Tested on Mac OS 10.14.6 with Adobe Illustrator 23.0.4

    METHOD
    open a PDF that contains a CMYK JPEG image in Illustrator
    (This PDF was created by converting a CMYK JPEG file to PDF in Acrobat DC Pro 2019)

    RESULT
    image is shown inverted in illustrator (same issue opened in Photoshop as "image").
    Opening in Photoshop as "page" it looks ok, but this cannot be selected in Illustrator.

    PDF and original JPEG are attached.

    EXPECTED
    visually the same as input file, no inverted image

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    4 votes

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15. Auto-update of linked images broken in Illustrator 2025 (works in 2024)

    have encountered an issue with Illustrator 2025(~29.7.1) on macOS 15.6.1.
    When I edit and save a linked PSD file in Photoshop, Illustrator 2025 does not auto-update the linked image immediately when switching back from Photoshop.
    • In Illustrator 2024, this works perfectly: saving in Photoshop → switching to Illustrator → the link updates instantly.
    • In Illustrator 2025, the update does not happen unless I first switch to another app or Finder, then return to Illustrator.
    • I confirmed this behavior on multiple Macs, both before and after updating macOS.
    • Preferences “Update Links Automatically” and “Check Links Before Opening Document” are enabled.

    It seems Illustrator 2025(~29.7.1) is not detecting the file system change event when switching directly from Photoshop.
    Could you please confirm if this is a known bug, and if a fix is planned in a future update?

    have encountered an issue with Illustrator 2025(~29.7.1) on macOS 15.6.1.
    When I edit and save a linked PSD file in Photoshop, Illustrator 2025 does not auto-update the linked image immediately when switching back from Photoshop.
    • In Illustrator 2024, this works perfectly: saving in Photoshop → switching to Illustrator → the link updates instantly.
    • In Illustrator 2025, the update does not happen unless I first switch to another app or Finder, then return to Illustrator.
    • I confirmed this behavior on multiple Macs, both before and after updating macOS.
    • Preferences “Update Links Automatically” and “Check Links Before Opening… more

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16. Cannot move images in my design.

    I'm not able to move images in my design. If I click image trace and make the image into a vector then I can move it, but as soon as I rasterize it back into an image then I can no longer move it. I also am not able to click to select the image, I have to drag a box around it to select the image.

    Things I've tried:
    - Checked for update
    - Restarted my computer
    - Restarted Illy
    - Restarted Illy while pressing shift-options-command
    - moved the file to my desktop (off of external drive)
    - cleared storage, incase my scratch disk was getting full

    None of these have helped.

    I'm not able to move images in my design. If I click image trace and make the image into a vector then I can move it, but as soon as I rasterize it back into an image then I can no longer move it. I also am not able to click to select the image, I have to drag a box around it to select the image.

    Things I've tried:
    - Checked for update
    - Restarted my computer
    - Restarted Illy
    - Restarted Illy while pressing shift-options-command
    - moved the file to my desktop (off of external drive)
    - cleared… more

    3 votes

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    Resolved (Comments Open)  ·  AdminAkshaya Saxena (Admin, Adobe Illustrator) responded

    We’ve released version 29.8.1 that resolves the underlying issue with object and artboard scaling. We recommend updating to this version to prevent similar issues in the future.

17. Can't select linked png/bmp files when they have transparent backgrounds.

    Placing several linked BMP or PNG files with transparent backgrounds causes them to become randomly unselectable by clicking on them. You have to go to outline mode, find and select the edge of the image, or select with marquee tool and then carefully unselect the extra objects. Either way, it cannot be moved except to click on the edge of the images frame. This has been an issue for years. I think I may have even posted about it before, but can't find that now. IMO this is an issue that should be escalated as it such a basic operation that is broken. See the video below. This has been replicated by many others.

    Placing several linked BMP or PNG files with transparent backgrounds causes them to become randomly unselectable by clicking on them. You have to go to outline mode, find and select the edge of the image, or select with marquee tool and then carefully unselect the extra objects. Either way, it cannot be moved except to click on the edge of the images frame. This has been an issue for years. I think I may have even posted about it before, but can't find that now. IMO this is an issue that should be escalated as it such a basic operation… more

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    3 votes

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    Need More Info  ·  5 comments  ·  Images, Links  ·  Delete…  ·  Admin →
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18. このフォルダー内の見つからないリンクを検索機能が消えた

    このフォルダー内の見つからないリンクを検索機能
    バージョン28.5であることを確認したが、バージョン29.3.1ではその機能が消えてしまい、チェックボックスが出てこない

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    3 votes

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    Under Review  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The team had to retract this feature to re-evaluate the integration with other link-related features. There is no estimated time on this making its way back yet.

19. "Verifying access to ://...."

    I have some problem with a file that has linked images pointing to a drive that I don't have access, nor will.

    Illustrator will open that file, prompt that there is linked files with broken links buy will show the thumbnail data from linked files, and then will show every 2 minutes a annoying popup trying to connect to this remote address.

    There is NO WAY to prevent this from preferences, or from the link panel.

    The popup is really annoying, you need to way a couple of minutes, Illustrator will block everything until you can stop the search.

    Sadly I cannot share some file, because there is some NDA involving it, but I can share what I think are the steps to reproduce de case

    1 - create a file,
    2 - link some images from a remote network server folder,
    save the file
    3 - share the file to someone that no longer has access to that IP address

    (the images are not embedded they are just linked images)

    I have some problem with a file that has linked images pointing to a drive that I don't have access, nor will.

    Illustrator will open that file, prompt that there is linked files with broken links buy will show the thumbnail data from linked files, and then will show every 2 minutes a annoying popup trying to connect to this remote address.

    There is NO WAY to prevent this from preferences, or from the link panel.

    The popup is really annoying, you need to way a couple of minutes, Illustrator will block everything until you can stop the search.

    Sadly… more

    3 votes

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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The issue is reported to not happen anymore with version 29.3. Please comment back if it still does for you.

20. Placing PDF comes up with an Unknown error

    There is a bug with Illustrator when placing certain PDF's I get "An unknown error is detected...." I have been getting this error since Adobe Illustrator 2023.
    Files will work if it's opened in Rosetta but not with the regular version. Now with 2025 the option to open in rosetta is gone.

    Using Mac OS
    Apple chip M1
    16gb Ram
    Sonoma 14.5

    Do not have any issues with this on the Intel macs.

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    3 votes

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