Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
7722 results found
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2 votes
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Version 24.2.1 Crashes at Launch
I am working on a MacBook and updated to version 24.2.1. It functioned for several days and now crashes at launch. I uninstalled the application and re-installed it, but get the same result. I keep version 23.1.1 on my computer, and it works, but of course I can not open any version 24.2.1 files.
Mac OS Mojave, 10.14.6 (18G3020), MacBook Pro (15-inch, 2017), 3.1 GHz Intel Core i7, 16 GB 2133 MHz LPDDR3
2 votes -
(macOS) File Format menu in save dialog becomes unresponsive after making a new folder
Steps to reproduce:
1. Perform a Save As... command
2. Navigate to somewhere in the file system using the save dialog
3. Make a new folder in the destination
4. The Format menu becomes unresponsive2 votes -
Area type jumping around when moved
When area type is grouped with a rectangle and moved by dragging the area type jumps away from the rectangle
2 votes -
When importing PSD files with layers into AI, if you 'outline', masks get deleted and transparency made 100%
When importing PSD files containing smart objects into AI, the masks get deleted and opacity reverts to 100% when you create outlines (and it is really dangerous cos I only export to AI as a last step before i print, so this can be easy to miss!!!!).
You can rasterize smart objects before exporting them as a work around, but that's not a great solution really, and means you are best creating a copy of the layer if you don't want to lose fidelity.
2 votes -
magic wand nonfunctional
The magic wand tool has never worked. It does nothing. No matter what option is enabled or what I click on, it is non functional.
2 votes -
Hide artboards in trim view is not available
The ability to hide artboards in trim view is not available... Why? At certain times I don't want to see the black artboard line. Please add this functionality. Illustrator 24, high sierra 10.13.3
2 votes -
Snap To Grid not aligns with grid
AI version 24.2.1
OS Catalina 10.15.5
When Snap to Grid is selected, the points that the pen and shape tools snap to are not on the grid. They are slightly off. It is impossible to get points exactly on the grid. I've attached a file that shows where points snap to. These shapes were drawn with Snap to Grid on.
2 votes -
Direct Selection tool duplicating when trying to drag
Ill 24.2.1
Catalina 10.15.5
MacBook Pro (Retina, 13-inch, Late 2012)Illustrator shut down so I rebooted. After reboot when I try to drag something with the Direct Select tool, it makes a duplicate and drags it instead.
2 votes -
Brush Tool size options are disabled
In Brush Options dialog only the Random and Fixed option are available, and other option like Pressure do not work
2 votes -
One object in a selection is always a key object
Previous Ai update came with an issue where I can't fully hide edges unless objects are grouped which, to me, is an inefficiency. There were other glitches as well, which appear to have been resolved with the closely-following most recent update.
2 votes -
Illustrator working very slowly while connected with internet
Illustrator working very slowly while connected with internet
2 votes -
CMY touch bar not working properly
- My OS: MacOS 10.15.5 (Catalina) / Illustrator CC 2020 (24.2)
a) Create a new document (CMYk mode)
b) create a rectangle
c) Use touch bar CMYk color space to change fill color
d) Nothing happens.Expectation:
a) Create a new document (CMYk mode)
b) create a rectangle
c) Use touch bar CMYk color space to change fill color
d) Change color according to colours sliders change.No change on fill or stroke color.
2 votes -
Cannot save .AI files - Presets are empty
Cannot save .AI file or any file type in Illustrator. Error returns "File not found. Check the file name and try again"
2 votes -
Creating Halftones Quality Has Decreased
I am beyond frustrated with what used to be a smooth, simple rendering process for creating halftones. I do what most do: create the shape with a black to white gradient > create setting under Color Halftone > Expand Appearance > Image Trace > Expand Appearance (again). Boom, done.
Howevre, please refer to my image below. From left to right, this is what is happening now with the current software. First on the left is the gradient shape. Next is the effect if you apply the color halftone. So far no issues. But as soon as you apply Image Trace,…
2 votes -
Move tool lags and I can't move my layers.
I don't have any ideas necessarily. Just want the features provided to work normally. I can't even use my move tool without the program lagging. Also, it's nearly impossible to organize my layers because Illustrator doesn't allow me to move them. It makes tasks that should take 1 second to do take 5 mins. Which makes it impossible to get anything done.
2 votes -
Reflect dialog box randomly changes settings
macOS Catalina 10.15.5
AI CC 24.2Using Reflect to transform several objects. Prior settings don't persist when opening the Reflect dialog box. Instead AI randomly changes between Horizontal, Vertical and Angle settings. Please fix.
2 votes -
Update (v24,2) crashes Illustrator consistently, enough memory (RAM) and slow down when using eraser tool
I'm working on Windows 10 last build 2004
i7 6600
Mem 24 GB
Graphics GTX 1080Ti 11gbAfter the last update, Illustrator has consistently crashed. When I select Eraser tool the app perform a huge slow down. After some time working the illustrator starts to slow down and I need to relaunch. Some minor crashs occuir too.
2 votes -
save change
I opened an existing Illustrator .ai file. Changed the colour of an object's stroke. Saved. Closed. Then I noticed the change was not there.
Repeated several times. Kept trying to make the change and command-s.
I could see the colour change when I changed the value, but saving did nothing. I noticed that after making the change, the red circle at the top left of the window did not get a black dot to indicate an unsaved change.
I finally did a Save As to make it remember the change. Using Illustrator 24.2 on Mac OS 10.13.62 votes -
Objects missing when exporting JPEG
Objects/vectors on my art board are missing when exporting file to jpeg. Issue started happening in new Ai 2020 update.
2 votes
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