8075 results found

1. Hyperlink not working 29.6.1

   Hyperlinks not working when exporting PDF in 29.6.1. Installed 29.5.1 and hyperlinks worked.

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   0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   Alejandro, please share a test file that has hyperlinks set up in it, the PDF export settings used, and the resulting PDF you get, so the team can review it.

2. Illustrator sometimes stops responding when trying to "save as ..." a recovered file

   Illustrator stops responding when trying to "save as ..." a recovered file, afterwards one of two things happens. Either the application freezes and can only be shut with task manager, or a text box appears saying the printer driver is not compatible and opens the print menu settings

   1. Open illustrator, and textbox appears: "Illustrator just recovered from a crash" etc.
   2. press "ok" to open the document
   3. Document seems to function normally
   4. "Save as" (via file or via keyboard shortcut), destination is local on the computer
   5. Regardless whether it is renamed or not, press "save"

   From here I have had a few different outcomes

   Outcome A
   6. Illustrator looks fine but stops responding when you click
   7. application freezes, loses all interactivity and then needs to be shut down with task manager

   Outcome B
   6. Illustrator stops responding immediately, and after loading for a second, the text box "This printer driver is not supported by illustrator" appears
   7. Press "ok"
   8. standard saving options appear and everything appears to be going smoothly
   9. Then freezes and follows outcome A

   I did eventually managed to save my document with "save" rather than "save as", which followed Outcome B (still complaining about the printer driver which it doesn't usually do) without freezing itself at the end.

   Device: Windows surface studio 2 running Adobe Illustrator 2025 on Windows 11
   File: Recovered locally stored .ai file

   (I'm having issues getting a screen recording running on this laptop sorry)

   Illustrator stops responding when trying to "save as ..." a recovered file, afterwards one of two things happens. Either the application freezes and can only be shut with task manager, or a text box appears saying the printer driver is not compatible and opens the print menu settings

   1. Open illustrator, and textbox appears: "Illustrator just recovered from a crash" etc.
   2. press "ok" to open the document
   3. Document seems to function normally
   4. "Save as" (via file or via keyboard shortcut), destination is local on the computer
   5. Regardless whether it is renamed or not, press "save"

   From here I have had a… more

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   0 comments  ·  File Save, Import and Export  ·  Edit…  ·  Delete…  ·  Admin →
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3. I can't delete or merge swatches.

   I have 4 separate issues, all stemming from the swatches panel:
   1. I can't select a range of swatches and delete them. I have to select them individually and then delete them. Huge waste of time.
   2. Sometimes when I delete a swatch, the thumbnail remains in the panel but changes to the red slash for "no color." I now have multiples of these in my swatches panel (see attachment).
   3. Merge swatches simply doesn't work, even if they are both global swatches that I've generated.
   4. Using the command "select all unused," and then trying to delete the batch, doesn't work regardless of whether I click the trash symbol or use the flyout menu.

   These issues are making it maddening to set up production artwork for a client because I obviously want to limit the colors in the swatch panel to the colors that are used in the document.

   It's like Illustrator is "remembering" colors that were active in previous versions of the file, and is preventing those global swatches from being deleted or merged even if there is currently no artwork with the swatch applied (I triple checked).

   One experiment I've tried is to save a new version of the file, delete all the artwork except for one shape with pure black and one shape with pure white. If I then try the "select all unused" and delete, it deletes most of the swatches, but keeps the ones with the red slash (see attachment).

   As always, I feel compelled to ask, why are we the users forced to pay a premium for design software that is full of persistent bugs?

   I'm on Illustrator 29.6.1 on an iMac running OS 13.7.6.

   I have 4 separate issues, all stemming from the swatches panel:
   1. I can't select a range of swatches and delete them. I have to select them individually and then delete them. Huge waste of time.
   2. Sometimes when I delete a swatch, the thumbnail remains in the panel but changes to the red slash for "no color." I now have multiples of these in my swatches panel (see attachment).
   3. Merge swatches simply doesn't work, even if they are both global swatches that I've generated.
   4. Using the command "select all unused," and then trying to delete the batch,… more

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   1 comment  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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4. Illustrator sometimes reports the font is not installed but then finds it on its own

   Boa tarde, há uns dias abri um documento que dizia que o tipo de letra estava ausente e hoje ao abrir dizia que já tinha o tipo de letra utilizado naquele texto. Sendo que não instalei a fonte nem passei nenhuma ficheiro da mesma de um pc para o outro, podem dizer-me se isto é normal ou se há algum bug no vosso programa?

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   Need More Info  ·  2 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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5. Illustrator crashed, the file was not recovered

   ******* buggg thingy
   I was working on a file for more than 4 hours and suddenly my adobe crashed and all of my works were gone like a joke. It got relaunched and I couldn’t find my works it’s vanished.

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6. Wrong appearance of Drop Shadow effect with text object (non-English characters).

   Wrong appearance of Drop Shadow effect with text object. It looks like effect use incorrect regional standards settings separate from the text itself causing the shadow looks like complete other characters .

   Also, if you turn off BLUR in DROP SHADOW, the shadow becomes normal. And this does not happen with all fonts.

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   Need More Info  ·  4 comments  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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7. Major Bug: Illustrator "undo"s randomly the last step (transform, move and copy using "alt")

   Adobe Illustrator does randomly revert the last transformation. Sometimes it reverts movement, sometimes scaling, sometimes copy and moving using "alt".
   This bug makes impossible to work with it.

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   1 comment  ·  Other...  ·  Delete…  ·  Admin →
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8. Crash when minimised on file open

   When AI is minimised in Dock (latest MacOS), using right-click File, Open with in Finder causes AI to crash with no dialog. The AI window briefly opens before crash. AI v. 29.6.1

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9. Document’s dimensions are 10 times larger when printing

   Illustrator calculates dimensions incorrectly.
   The problem is when printing from Illustrator.

   There is no problem saving the file and placing it in ONYX.

   Incorrect settings for mm and cm units

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   Need More Info  ·  1 comment  ·  Print  ·  Delete…  ·  Admin →
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10. Illustrator "froze" when adjust object in transform panel

    1. Mac Mini 2024 (Sequoia 15.5)
    2. Adobe Illustrator 2025 (29.6.1)
    3. Tried moving the selected object using "Transform" panel - X,Y value
    4. Adjusted the "Y value" by 1mm - the app dialog "Progress - Transforming Objects..." pop up and nothing happen, app just froze.

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    Need More Info  ·  5 comments  ·  Performance  ·  Delete…  ·  Admin →
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11. Pen’s rubber band lies when I try to continue a path with with an unnecessary handle

    Please take a look at this file and the GIF attached.
    Try these steps:
    1. Grab Direct Selection and select the inner arc segment only
    2. Cut it
    3. Delete the rest
    4. Paste the segment back (I used Paste in Front)
    5. Now select the point at the top. When zoomed in, you can clearly see it has an unnecessary handle — the remnant of the deleted path, not contributing into the curvature of the path in question (BTW, if you save it right now, Ai would strip away both 'appndix' handles from both ends of the path — that’s why steps 1-4 are required)
    6. Pick Pen tool (make sure you have Enable Rubber Band for Pen Tool enabled in Preferences > Selection & Anchor Display) and click the top point

    What should happen:
    the unneeded handle should be immediately removed and the rubber band should be straight, matching the result we get when placing a new point with the tool.

    What happens:
    ...the top point is the 'point 0' of the path, the starting point. When I click, Ai reverses the path internally, making it the last point of the path, to add a new point at the end — an expected behavior... but it seems like while flipping it, the data of the handles doesn’t get updated in the proper moment, and the rubber band grabs the reversed direction of the handle!

    If I revers the path with Object > Path > Reverse Path Direction before step 6 — no problem happens.
    If I click the point at the bottom instead of the one at top — no problem happens.

    The issue is old, and I was able to make it happen with CC2017.
    It doesn’t happen often (for me it’s like once a month), but Ai has way too many bugs and I am quite tired.
    Please fix.

    Please take a look at this file and the GIF attached.
    Try these steps:
    1. Grab Direct Selection and select the inner arc segment only
    2. Cut it
    3. Delete the rest
    4. Paste the segment back (I used Paste in Front)
    5. Now select the point at the top. When zoomed in, you can clearly see it has an unnecessary handle — the remnant of the deleted path, not contributing into the curvature of the path in question (BTW, if you save it right now, Ai would strip away both 'appndix' handles from both ends of the path —… more

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    0 comments  ·  Tools  ·  Edit…  ·  Delete…  ·  Admin →
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12. Cuando necesito arrastrar un objeto, se congela el programa

    Cuando necesito arrastrar un objeto, se congela el programa, incluso cuando son objetos livianos, como vectores.

    Windows 11 Home
    Illustrator 29.6.1 (64 bit)

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    Need More Info  ·  1 comment  ·  Performance  ·  Delete…  ·  Admin →
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13. Shift+Dragging an Object doesn’t constrain it

    Dear Adobe, if I wanted to nudge an object across the screen with the arrow keys to retain it's current horizontal/vertical alignment I would be designing everything in Microsoft applications. Please, PLEASE, PLEEEEEEAAAAAASE fix the Shift+Drag position constraint, it hasn't worked for over a year, and I'm losing my mind.

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    Need More Info  ·  1 comment  ·  Tools  ·  Delete…  ·  Admin →
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14. 2025 Paragraph styles broken opening files created in previous versions

    Opening up previously formated files (2024) with Character/paragrah styles applied is useless in 2025!

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    Need More Info  ·  3 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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15. Adobe illustrator hangs up/not responding whenever the application is closed

    Whenever my adobe illustrator application is closed the hangs up for 5-10 seconds and enters "not responding" in windows before closing. This happens whether or not a file is open and has been replicated across user profiles in windows. Previous tickets with support for this issue are : ADB-39790766-X5M6, ADB-40236629-R6J6, and ADB-40751699-T0T2. I have uploaded logs from the adobe log collection tool under the following name: AdobeLogs20250711062022_057-win-GS.zxp and have a local copy as well if it is needed (unable to attach here).

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    Need More Info  ·  3 comments  ·  Other...  ·  Delete…  ·  Admin →
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16. Outlining text makes glyphs rotated

    Create outline text will deform...

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    Need More Info  ·  1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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17. Preview mode switches to Outline when saving

    The file got outlined while saving it.

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    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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18. Resizing an area type leads to Error:PARM

    Using bounding box or Free Transform to resize text encounters an unknown error.
    Couldn't add just another text line in the paragraph.

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    1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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19. Problems with dividing a shape with a stroke

    When dividing a shape with Divide or Shape Builder, the stroke inside the shape increases or extends beyond the edges. For example, a circle is divided into eight parts...

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    Need More Info  ·  1 comment  ·  Pathfinder and Compounds  ·  Delete…  ·  Admin →
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20. Einfrieren nach einigen Minuten

    Illustrator 29.6.1, Windows 11:
    Illustrator friert jedes Mal einige Minuten nach dem Starten für ca. 5 Minuten ein. Der Fehler tritt unabhängig davon auf, was man gerade tut, der Fehler tritt auch auf, wenn kein Dokument geöffnet ist und nur das Startfenster angezeigt wird. Nach den 5 Minuten läuft er dann ganz normal weiter.

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    1 comment  ·  Launch  ·  Delete…  ·  Admin →
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