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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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7602 results found

  1. Guides preventing "Delete Empty Artboard"

    1. Mac OS 10.12.6
    2. Delete art from artboards try to delete empty artboard
    3. Expect empty artboards to be deleted
    4. Nothing

    If I delete guides that cross those empty artboards, artbaords can be deleted.

    1 vote

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    0 comments  ·  Documents and Artboards  ·  Admin →
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  2. Illustrator files explorer window bug

    Hi,

    Please see attached screenshot. There is bug on your file explorer window. All recent files and cc files are floating EXTREMELY to the left. There is so much real-estate space on the right. There is also no horizontal scrollbar.

    1 vote

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    3 comments  ·  User Interface  ·  Admin →
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  3. 1. I recently install the update for Illustrator CC on a Mac with OS version 10.13.6. 2. When I attempt open files created with the previous

    1. I recently install the update for Illustrator CC on a Mac with OS version 10.13.6. 2. When I attempt open files created with the previous version I get the popup message "Cannot open the illustration. When I click OK the file opens wi
    1 vote

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    0 comments  ·  Launch  ·  Admin →
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  4. Problem merging dates from CSV into graph

    When merging data into an Illustrator file to create a batch of bar graphs based on a group of CSV files, numerical dates merge into the graph data as numbers with decimals instead of dates. A 6/30/16 date merges into Illustrator as 6.00 and 12/31/16 becomes 12.00, so every date with the same month appears the same. This also messes up the graph, leaving the chart with two categories instead of one of the data columns being assigned to the x-axis.

    This includes when dates are formatted (in Excel) as text, and when the dates include hyphens or periods instead…

    1 vote

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    0 comments  ·  Other...  ·  Admin →
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  5. Let's fix Adobe's attitude!

    Recently seeing this thread on Illustrator performance really irked me.

    11 replies to a topic with users in agreeance, and yet Admin says "Nothing actionable"

    Really???

    1 vote

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    0 comments  ·  Performance  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Unless we get specefic actionable items it will not be possible for us to correct. Performance can be due to variety of reason a file type , a particular type of object on the file (e.g. a large raster), some interference with software that interfere with our event etc… Please help us to help you.

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  6. Not responsonding

    Every time I am working in Illustrator & switch to a different app, Illustrator will hang when I return causing me to wait prior to returning to my work. So, for example if I am working on an illustration then go to google chrome to look at something online then return to my work in Illustrator it will hang & become unresponsive for a little bit of time (1 - 2 minutes) after waiting I can continue to work . I have already followed the steps outline by Adobe (found here: https://helpx.adobe.com/illustrator/kb/optimize-illustrator-performance-windows.html) to increase performance within the app &…

    1 vote

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    0 comments  ·  Performance  ·  Admin →
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  7. import png from Photoshop or Capto results in an invisible link

    Illustrator CC 22.1, OSX 10.13.6

    When importing a .png or .jpeg from photoshop or as a screen capture from Capto, the link appears in the links panel, but is invisible on the art board or the paste board. If you click go to link in the links panel, it takes you an extremity on the pasteboard, but the link is not visible and cannot be selected.

    Expected result, to see the .png on the art board. When searching for link on pasteboard, that it would be visible.

    Actual result, link is not visible anywhere, but appears in link palette.

    1 vote

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    0 comments  ·  File Save, Import and Export  ·  Admin →
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  8. Opening document

    When opening an older document illustrator opens the wrong file at random.

    1 vote

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    0 comments  ·  Documents and Artboards  ·  Admin →
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  9. Artboard

    When copying one art board and saving PDF. The PDF will sometimes save a extra page automatically. Can easily be fixed in adobe acrobat by deleting the extra copied pages but wish I didn't have to do that in first place.

    1 vote

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    0 comments  ·  File Save, Import and Export  ·  Admin →
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  10. Can't export png file macOS 10.13.6

    1. Details of your operating system and version of Adobe Illustrator Use artboard "Save for web" or "Export to PNG" both failed

    GPU Info:
    Illustrator Version: 22.1.0
    OpenGL Version: 4.1 INTEL-10.36.19
    Number of Displays: 1
    Number of Drivers: 1
    Vendor: Intel Inc.
    Renderer: Intel(R) Iris(TM) Graphics 650
    ActiveDriverIndex: 0
    Driver[0] Name: Intel(R) Iris(TM) Graphics 650
    Driver[0] Adapter RAM: 1536
    DefaultEnableGPU: 1

    1. The steps you were taking when you experienced the issues
      Open bug.ai then export png

    2. Your expected result
      No error, PNG export properly

    3. Your actual result
      Error dialog show while preview

    [Optional] Upload your Illustrator file or a video

    1 vote

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    0 comments  ·  File Save, Import and Export  ·  Admin →
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  11. PDF file with Opacity Mask using a 1-Bit tiff when Exporting PNG with Anti-Aliasing TURNED OFF does not render correctly.

    BUG: When exporting a PDF file as a PNG containing an Opacity Mask made with a 1-Bit tif file AND Anti-Alias turned off in the PNG Export options does not render correctly. The opacity mask is not WYSIWYG in the exported PNG file. The PNG file contains part of the mask information (from left to right).

    The same issue occurs when opening the same PDF file in Adobe Photoshop. If the Anti-aliasing is turned off the resulting PNG is incorrect (although the thumbnail in the PDF import screen IS correct.

    If Anti-aliasing is turned ON in either scenario the resulting…

    1 vote

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    0 comments  ·  File Save, Import and Export  ·  Admin →
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  12. new can not open

    new files can not open
    what I do

    1 vote

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    0 comments  ·  Other...  ·  Admin →
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  13. Strokes rendering with varying thicknesses

    When drawing strokes, often the curves and lines have varying thicknesses. This is not the normal issue that arises from normal pixelation from physical limitations of a monitor.

    The attachments show a zoomed in and out of the areas.

    OS: Windows 10 Pro 64 bit
    Built-In Memory: 32668 MB
    Adobe Illustrator 23.0

    1 vote

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    0 comments  ·  Performance  ·  Admin →
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  14. Drop shadow rendering/applying inaccurately

    BUG: Drop Shadow Effect is rendering or being applied inaccurately (see screenshot)

    This is constant between multiple files.

    OS: Windows 10 Pro 64 bit
    Built-In Memory: 32668 MB
    System Info:
    Adobe Premiere Pro CC 2019 13.0.0
    Adobe Premiere Pro CC 2019 13.0.0
    Adobe Premiere Pro CC 2019 13.0.0
    ExtendScript 2014/12/03-09:00:00 80.1 80.1
    Extensibility Library 2.0.0.51
    FilterPort 1.1 79.599148
    Microsoft® Windows® Operating System 10.0.17134.167
    International Components for Unicode 58, 2, 0, 0
    International Components for Unicode 58, 1, 0, 0
    International Components for Unicode 58, 2, 0, 0
    International Components for Unicode 2017/02/28-14:54:50 Build gtlib_11.0.22147
    International Components for Unicode 58, 2,…

    1 vote

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    0 comments  ·  Effects, Appearance, Graphic Styles  ·  Admin →
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  15. Picking a colour from the Library, randomly opens the colour picker

    I've got a shared library with assets and colours to use in the work we're doing. When I have an object selected and I pick the colour from the library, it's 50/50 if the colour picker dialog box is going to open or not. I don't want it to open, I've clicked the colour I want to use, so why does it pop up and get in the way? Really annoying!!

    AI 22.1
    Windoze 10

    1 vote

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    Request to Contact Support  ·  0 comments  ·  Colors, Swatches, Patterns  ·  Admin →
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  16. Illustrator CC 2018 thinks the Creative Cloud Application isn't installed, can't access libraries in-app

    Trying to access Creative Cloud Libraries via the Illustrator in-app panel, shows message as in the attached image. I'm preeety sure CC is installed (as seen in image).

    Running:
    - Illustrator CC 2018 Ver. 22.1 (64-bit) (Latest)
    - Windows 10 Ver. 1803 (Latest)
    - Creative Cloud Ver. 4.6.0.384 (Latest)
    I saw someone mention graphics driver on a similar issue, GeForce Experience thinks I am on the latest driver.

    1 vote

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    0 comments  ·  Cloud, Libraries  ·  Admin →
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  17. Properties of Placed Illustrator file

    I have a illustrator design file, I could able to place the file in another Illustrator design document, but when I read the properties of the placed object the "name" value shows empty.

    Consider this as a bug and fix in future release

    1 vote

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    0 comments  ·  SDK and Scripting  ·  Admin →
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  18. "Apply value and keep text box active" using key command Shift + Return does not work on Mac OS

    when you change something in the Character panel... for example the tracking... and you want to keep trying new values without selecting the field every time you used to be able to hit Shift + Return and it would automatically highlight the field while applying the current value... this made it easy to continue to try new amounts. PLEASE FIX THIS!!! Thanks

    1 vote

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    1 comment  ·  Properties Panel  ·  Admin →
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  19. Not Responding When Click in Font Box

    When we click in the Font Box for the first time, it gets hang for 30 to 40 seconds. We have 5th and 6th Gen Intel Systems. Please look into this issue.

    1 vote

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    0 comments  ·  Performance  ·  Admin →
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  20. the font style file has not been installed

    Just recently purchased CC 2018. Although I have been using Illustrator since 1998, this is the first time I have worked with CC. And I'm having issues with the Type in Illustrator - it seems the font style file has not been installed [???] - for example with the Font Myriad Pro - there should be an option of regular, regular italic, bold, bold italic, etc - I can only get regular.

    This issue HAS to be resolved or there is no point in continuing to use CC 2018. Please let me know what I need to do - does…

    1 vote

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    0 comments  ·  Type, Fonts, Text  ·  Admin →
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