Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
976 results found
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Panels, windows not updating or displaying correctly
Finding this bug a lot recently. Basically I will be working in a file and the tool panels won't display, you can right click and see the the pop ups but nothing appears. Likewise if you have two or more documents open and switch between them, the screen stays the same. It says I'm on the new document but it doesn't change. The only way to fix it is to close and restart the program. I also get it with photoshop. Both at work and home. I'm essentially running the same software/hardware at either site. 27" iMac 16GB, 32gb RAM,…
2 votes -
Make Hide Edges shortcut work when in Dialog (Swatch Options, Transform Each, etc)
In some operations (e.g. Transform Each), we discover that the selection edges are influencing the perception of the preview. It would be nice when the Hide Edges command can be triggered while still in such an operation, in stead of leaving the function, turn off Edges, and repeat.
2 votes -
Illustrator looses workspace settings
Good day. My problem is that I worked for a very long time in Adobe Photoshop (cs3,4,5,6, cc). But Ai surprised me - to make a backup of the workspace I have to go to AppData / Roaming / Adobe / Illustrator etc. and make a copy of the folder, because when I open a new document, I get a completely different space. (Export/import settings do not help) Why can’t you transfer the settings to the program, and not to the open document? Every time I do as I feel comfortable and every time I reduce the Tool panel, because…
2 votes -
Popup dialogs disappear
This issue has been happening to me for some time now, despite updating to the newest version. Any modal dialog window popup decides that it wants to disappear to some netherworld as they pop up for a fraction of a second before falling into oblivion. This issue has caused me to lose lots of time recreating work that would not save due to this bug. This happens almost daily and without any prompting. Please fix this bug!
2 votes -
Zoomed out of properties panel
I think I was holding command + scrolling on the magic mouse while hovering over the properties panel. Now it's super small and I can't zoom out.
Your expected result : To scroll down to reveal more in the properties panel
Your actual result: UI of Properties panel scaled down in size.
macOS Mojave 10.14.15
Ai 23.0.5Restarting the application reset the scale of the panel.
Is there a way to turn this off so I can't accidentally resize the panel?
2 votes -
Illustrator window is bordered with red
In some cases, Illustrator shows a red line around the window.
I run Illustrator 23.0.4 on MacOs Mojave 10.14.5
I don't want disable GPU performance to hide it, I will lose performance doing so.
I think it's a glitch, because if I press "F" two times, the red line it's gone.
Thanks2 votes -
Illustrator 2019 23.0.4 Mouse select issues
Mac OS Mojave 10.14.5 (18F132)
MacBook Pro (Retina, 15-inch, Mid 2015)
AMD Radeon R9 M370X 2 GB
Intel Iris Pro 1536 MB
Memory: 16 GB 1600 MHz DDR3Apple Magic Mouse
Illustrator 2019 23.0.4
As per the attached video, Illustrator will deselect a layer without any click from the mouse. It will do this consistently i.e. almost every selection, which makes illustrator almost impossible to use. I have disables dictation and disabled all input sound per some of suggestions on the forum. I nothing other than Chrome opened in the background. I have 3 large files open ~200MB with a…
2 votes -
Saving dialogue box is persistent above all other apps and windows (mac)
I think the Illustrator save dialogue box that persists above all other windows on my mac, should not stay above all apps and windows - should stay top of stack within the illustrator environment only
2 votes -
cant type @. when us the AltGr + 1-0 nothing hapend. I work on windows 10
cant us the AltGr + the number 1-0 it dosent respond have tried to change the keyboard, re instsall Ai this is on a windows 10 . have Ai on a windows 7 ther it works perfect.
2 votes -
Illustrator shows "Enjoying this app? (Buy Now)" even though I am subscribed
Adobe Illustrator CC showing "Enjoying this app? (Buy Now)" in the opening screen even though I am subscribed.
2 votes -
Character scroll bar
The character scroll bar stopped working. If I click to change the font there is no scroll bar, nor is there a size option. I am on Windows 10 (64 bit Home) using the latest Illustrator (23.0.0 64 bit). I uninstalled and reinstalled and still have this problem I am using two screens, and have found that if i move the character window to the other screen and reset it, I can get the scroll bar back temporarily so this seems to have to do with dual screen setup
2 votes -
BUG: Workspace panels jump from one screen to another when I click on the "stroke" panel
Details of your operating system and version of Adobe Illustrator
Mac OS 10.12.6
AI 23.0.3The steps you were taking when you experienced the issues
Apply stroke colorWorkspace panels jump from the screen where they are set to appear to another screen. I use an Apple Cinema Display (aluminum bezel) and an Apple 27" display with my MacBook Pro (Retina, 15-inch, Mid 2015)
2 votes -
Uniform (centered) Scale // Bounding Box // Wacom Driver Issues
Uniform (centered) scale issues while using the bounding box together with "shift+option" keys (Mac OS) for scaling, seem to occure while having older Wacom Drivers installed. It does not happen when working with a Mouse or using the Touch Pad for Example on a Wacom Intuos Touch. Pen input only reproduces this issue with older drivers.
2 votes -
Illustrator CC2019 - blank control panel
I have Illustrator 23.0.3 (CC2019).
Each time I now open it, my UI is reset with no tools on screen. Only the workspace appears.
I have to make them appear each time I reopen Illustrator.
Have a solution ?
Thanks,JP
2 votes -
Can’t close / hide the Perspective Grid
Can't close the the Perspective Grid, CC2019
2 votes -
Mouse response too slow to use Illustrator. Clicking on the file menu causes a 5 second delay to open it.
Mouse response too slow to use Illustrator. Clicking on the file menu causes a 5-second delay to open it. By the time 3 seconds have passed, the user clicks again. By the time Illustrator catches up, the menu is opened, then closed from the two clicks. UNUSABLE! The product should be shut down and users should be getting a refund or face a class action lawsuit. Worst business decision EVER to move this app to the cloud and take away the desktop version in the process!
2 votes -
2 votes
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Tool Options Palettes Absent On Launch
The tool options palettes (those you select from the Window menu) are occasionally absent on launch. Not every time. Not even most times. It seems to occur in waves; sometimes more frequent, sometimes less frequent. Lately, it's been a near daily occurrence.
Choosing the palettes in the Window menu when this happens does nothing.
I have the palettes grouped in a single column, but it seems to make no difference whether they're grouped or spread out. Likewise it makes no difference if they're on my primary or secondary monitor.
Currently installed version: 23.0.3
I have CC set to auto update.…2 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Cannot close main application window with keyboard shortcut
When there are no documents open, it's apparently not possible to close the application window from the keyboard (e.g. with the traditional shortcut Cmd+W). The Close option is disabled in the File menu.
2 votesHi Kit,
Cmd+W is used to close the documents, if you want to close the application, please use Cmd+Q
Thanks
Anish -
Tool Windows Collapsed on Start
Tool windows collapsed on start — make tool windows not collapsed on start. This has happened to me before, I don't remember what fixed it. This doesn't happen if the start screen for MacBook children is used.
2 votes
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