407 results found

1. Canvas is flickering after waking the computer up

   Flickering around the artboard when the type tool is selected. The system had been in sleep mode for about an hour. When I returned, dragging my mouse over the window, the area surrounding the artboard flickered. Every mouse movement made the background flicker. It did not happen if the window was not the foremost window active.

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2. Flickering when zooming with animation after update to Illustrator 2024 28.3

   I was trying to fix the insane lag in the previous version, even though I had all the drivers updated(I have MSI RTX 3080 and Ryzen Threadripper 3960X with 64 GB of RAM so it's not a performance issue).

   After updating the lag got worse and when I zoomed in with the GPU enhancing features which is zoom with animation. The canvas was flickering when using the zoom shortcut CTRL+SPACEBAR. I then opened a fresh document and noticed this problem wouldn't occur. So the issue is the fact I had the view grid on on my other document.
   Also when I try to reset preferences while opening Illustrator it won't let me, creating a bug and a freeze

   I was trying to fix the insane lag in the previous version, even though I had all the drivers updated(I have MSI RTX 3080 and Ryzen Threadripper 3960X with 64 GB of RAM so it's not a performance issue).

   After updating the lag got worse and when I zoomed in with the GPU enhancing features which is zoom with animation. The canvas was flickering when using the zoom shortcut CTRL+SPACEBAR. I then opened a fresh document and noticed this problem wouldn't occur. So the issue is the fact I had the view grid on on my other document.
   Also when… more

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3. Flickering colors and images when moving mouse while in GPU mode

   The screen flickers when you move the cursor (it sucks!).

   When you switch to CPU it stops, but you lose the animated zoom which is a nice feature.

   Equipment:
   Mac Studio M2 Max 64GB
   Apple Studio Display
   Sonoma 14.3.1

   Illustrator version:
   28.2

   2 votes

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4. 使用抓手工具点击画布，画板上的图片出现白边 / White border appears around artboards when panning

   使用抓手工具点击画布，画板上的图片出现白边，见视频：

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5. Previewing Mid-High Complexity files incredible Sluggish - Losing time and money

   So this has become tottally unnaceptable adobe.
   For the price we pay monthly, it's unnaceptable that the engine used for rendering is so primitive in comparison with one used on other (more cheaper) software such as Affinity Designer.

   This should be one of the features you should be focusing more.

   In this thread i mentioned that since some versions of ILLUSTRATOR, the same designs i had years ago, started working more and more sluggish when previewing. And no matter the HW upgrades, it's the same. (i prefer how i worked on these 3-4 years ago)
   https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/45650629-illustrator-crash-and-spikes-gpu-3080ti-requesti

   The most intriguing stuff:
   1. Clipping, panning, zooming, unearthly slow on files with complexity more than medium.
   2. On GPU Preview - Illustrator is not using all the system resources in a balanced way (Nor CPU nor GPU) > It's only flooding the RAM (i've got 64) and when stuffing an artwork under multiple clipping paths, the RAM exponetially get's occupied, even though i CTRL+C just once. > The only solution to step back the RAM occupation is (funny) switching to CPU Preview
   3. RAM Overkill (as stated above) > ending abruptly with Illustrator Crash.

   The PC build is more than decent (12900K, 64 DDR4 of Ram G.Skill, 3080Ti, 980 SSD's)

   Problem is present most of the time but it is exponential with the complexity and size of the file.
   On the complex file i show in the videos, you can see how sluggish illustrator is, and how much latency it has, versus Affinity Designer 2 which has some sort of different interpretation when zooming and panning.
   This is a 600 Mb file with indeed a lot of data inside.

   So this has become tottally unnaceptable adobe.
   For the price we pay monthly, it's unnaceptable that the engine used for rendering is so primitive in comparison with one used on other (more cheaper) software such as Affinity Designer.

   This should be one of the features you should be focusing more.

   In this thread i mentioned that since some versions of ILLUSTRATOR, the same designs i had years ago, started working more and more sluggish when previewing. And no matter the HW upgrades, it's the same. (i prefer how i worked on these 3-4 years ago)
   https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/45650629-illustrator-crash-and-spikes-gpu-3080ti-requesti

   The most intriguing stuff:… more

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6. GPU performance issues on Mac mini with second display attached

   I am having problems with GPU performance on my Mac mini (Apple M2, 16GB) with two displays attached.

   For example, when I move an object by using the arrow keys in quick succession, the artwork often does not refresh correctly. If I wait a while (sometimes about half a second) or press any key (e.g. the space bar), the artwork will update.

   Disconnecting the second display, resolves the problem. Also using the CPU to preview solves it.

   After further investigation, I found that it was not just the second monitor that was causing the Illustrator preview to stutter: I am using the same space for both monitors (see “Displays have separate Spaces” https://support.apple.com/en-us/guide/mac-help/mh14112/mac) – if I change this in the system preferences to use different spaces, the problem disappears.

   I am having problems with GPU performance on my Mac mini (Apple M2, 16GB) with two displays attached.

   For example, when I move an object by using the arrow keys in quick succession, the artwork often does not refresh correctly. If I wait a while (sometimes about half a second) or press any key (e.g. the space bar), the artwork will update.

   Disconnecting the second display, resolves the problem. Also using the CPU to preview solves it.

   After further investigation, I found that it was not just the second monitor that was causing the Illustrator preview to stutter: I am… more

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7. Black artifacts on strokes

   No funciona bien el trazo

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8. GPUプレビュー

   数バージョン前から突然GPUプレビューが使用できなくなりました。
   ファイルを開いたときはGPUプレビュー、そのあと、ペンツールなどを使うと強制的にCPUプレビューになってしまいます。
   バージョンを戻しても直らなくなってしまい困っています。

   【私の環境】
   Windows10 Pro 64bit
   Illustratorのバージョン27.2
   CPU：AMD Ryzen5 3600 3.59GHz
   RAM：48GB
   ビデオカード：NIDIA GeForce RTX 2060 12GB

   2 votes

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9. Crazy rays produced when selecting a path with many anchor points

   When selecting a path with lots of anchor points (1000+) I've been getting crazy rays bursting from the path in all directions in a huge multitude of colors. It's been happening for about a 2 months now. Mainly happens when using group selection tool. All functionality and visibility of the art is lost when this happens and I need to deselect all art in order to carry on. I've attached some images of what the screen looks like when this happens.
   AI version 27.0.1
   Mac OS 13.0.1
   Mac 3.6 GHz 8-Core Intel Core i9
   128 GB 2667 MHz DDR4

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10. The top of my screen is glitching out whenever I open Ai ver 27.1.1

    I have attached two images but the top of my screen moves around with these small dots and strange green glitches whenever i move the mouse or do anything. The whole software is being really buggy too.

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11. Greyed out when view by GPU (Apple Silicon)

    On Mac with Apple Silicon, images greyed out when choosing View by GPU and the colours are not accurate, and only display correctly when viewed by CPU.

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12. Illustrator crash and spikes GPU (3080ti) requesting more VRAM than usual error code 6 with pid=263

    Hello,
    Details of your operating system: Windows 11 Pro Version 10.0.22000
    The version of Adobe Illustrator (desktop) : 26.5
    I work with high-amount data content and AI keeps crashing randomly, on a stable high end station with 12900k, 32GB of RAM and a 3080ti. 

    To reproduce the issue:

    I work with these rather heavier files up to a point
    the whole PC stalls and freezes, (inclusively desktop and any app), mouse can't be moved, no input can be taken.
    After a few seconds or 1+ minute, i hear the sound stuttering (if i was playing music during the crash)
    then windows refreshes and, restores back functionality, but AI crashes instantly

    By monitoring the activity i see there is a spike in the graphics card 3D usage and Copy meters (CTR-ALT-DEL)

    Then, while checking in the event viewer, i see there is the error code 6 with pid=26304 tid=35132

    which sends you to this link: https://nvidia.custhelp.com/app/answers/detail/a_id/3553, but what raised a question to me was the sentence:  "  It can also be caused by the application sending to the graphics card a command stream that cannot be broken into small enough pieces to be processed."

    Seen this while with NVIDIA studio drivers, tried also NVIDIA Game Ready driver (516.94), same behavior.

    Using the same graphics with CPU preview, never happens.
    Same designs, on previous (Older AI versions) did not have this behavior.
    There must be some sort of programming inconsistency between the RAM bus and the preview.

    So please Adobe, check why is this spike sent to the GPU. This is not normal

    Hello,
    Details of your operating system: Windows 11 Pro Version 10.0.22000
    The version of Adobe Illustrator (desktop) : 26.5
    I work with high-amount data content and AI keeps crashing randomly, on a stable high end station with 12900k, 32GB of RAM and a 3080ti. 

    To reproduce the issue:

    I work with these rather heavier files up to a point
    the whole PC stalls and freezes, (inclusively desktop and any app), mouse can't be moved, no input can be taken.
    After a few seconds or 1+ minute, i hear the sound stuttering (if i was playing music during the crash)
    then… more

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13. Document grid with dots fails to render clean pixels. GPU/CPU rendering differs.

    The dotted document grid renders differently between CPU and GPU modes. None of the alternatives renders perfect pixels in the selected grid color.

    CPU renders vertically lighter smeared dots.
    GPU renders horizontally smeared dots.

    See attached screenshots.

    This may relate to another bug report i've posted:
    https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/44269260-bug-view-grid-dots-1px-freezes-illustrator

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14. Coordinates not showing in Overprint Preview

    On Intel Macs running Monterey (Issue does not appear to happen on Apple Silicon Macs), with the GPU Performance turned off the coordinates do not show when dragging an anchor point. If GPU Performance is turned on it does work but only in Outline View.

    Steps to Reproduce
    1. Create blank file, have GPU Performance turned off
    2. Drag to create a new square object
    3. Turn GPU Performance on and change to Outline View
    4. Drag to create a new square object (Coordinates now show in Outline View)
    5. Change to Overprint Preview
    6. Drag to create a new square object (Coordinates now do not show again)

    On Intel Macs running Monterey (Issue does not appear to happen on Apple Silicon Macs), with the GPU Performance turned off the coordinates do not show when dragging an anchor point. If GPU Performance is turned on it does work but only in Outline View.

    Steps to Reproduce
    1. Create blank file, have GPU Performance turned off
    2. Drag to create a new square object
    3. Turn GPU Performance on and change to Outline View
    4. Drag to create a new square object (Coordinates now show in Outline View)
    5. Change to Overprint Preview
    6. Drag to create a new… more

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15. Color change with the CPU/GPU overview with an external display

    Hello, I am on a 14" MacBook Pro. 2021

    On the MacBook screen the rendering change (CPU/GPU) does not change the color and everything works fine.

    However on an external screen the GPU rendering gives bad color (often distorted and duller), by activating the CPU rendering the color becomes normal on the external screen.

    In GPU rendering on the external screen for example, the dropper does not pick up the right color (its link images).

    On the other hand, once the color has been cut in CPU rendering, we can put back the GPU rendering (the colors become desaturated) but they match.

    This means that if I want to work correctly on the external screen I have to use CPU rendering, which is problematic in terms of performance.

    Hello, I am on a 14" MacBook Pro. 2021

    On the MacBook screen the rendering change (CPU/GPU) does not change the color and everything works fine.

    However on an external screen the GPU rendering gives bad color (often distorted and duller), by activating the CPU rendering the color becomes normal on the external screen.

    In GPU rendering on the external screen for example, the dropper does not pick up the right color (its link images).

    On the other hand, once the color has been cut in CPU rendering, we can put back the GPU rendering (the colors become desaturated) but… more

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16. Illustrator 2022 GPU Preview freezes on file load/zoom/switch with RTX 2060 and RTX 3060

    Illustrator 2022 (26.2.1) freezes for up to 5 minutes when GPU Preview is enabled on file load, zoom, switch. The CPU usage rises to 99% during the freeze and a system level interruption is observed at the end of the freeze that lasts up to 10 seconds. A memory leak takes place after every freeze even after all files are closed. Only closing Illustrator entirely releases de the abnormally allocated memory. CPU Preview is not affected by this.

    The tested systems are:

    Setup 1:

    Windows 11 64-bit, 21H2, 22000.652
    Intel Core i7-9700F
    32 GB RAM - DDR4-2666 - Dual Channel
    Nvidia Geforce RTX 2060 6GB - Nvidia Studio Driver 512.59
    3840 x 2160 / 10bpc @ 60Hz
    512 GB SSD NVME 1500 MB/s

    Setup 2:

    Windows 11 64-bit, 21H2, 22000.652
    Intel Core i7-11800H
    16 GB RAM - DDR4-3200 - Dual Channel
    Nvidia Geforce RTX 3060 Mobile 6GB - Nvidia Studio Driver 512.59
    3072 x 1920 / 8bpc @ 60Hz
    1024 GB SSD NVME 3000 MB/s

    Illustrator 2022 (26.2.1) freezes for up to 5 minutes when GPU Preview is enabled on file load, zoom, switch. The CPU usage rises to 99% during the freeze and a system level interruption is observed at the end of the freeze that lasts up to 10 seconds. A memory leak takes place after every freeze even after all files are closed. Only closing Illustrator entirely releases de the abnormally allocated memory. CPU Preview is not affected by this.

    The tested systems are:

    Setup 1:

    Windows 11 64-bit, 21H2, 22000.652
    Intel Core i7-9700F
    32 GB RAM - DDR4-2666 - Dual Channel… more

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17. bounding box off centered or not aligned to object correctly

    The bounding box is off centered on my objects. I have all of the "Snap to.." options off, Preview bounds is off and I do not have any of the "align to pixel grid" options on. I created a new file and did a random rectangle and it is still off, but not as severe on the file that I am working on. I did try the "Reset bounding box" option and nothing changed. The screenshots are all objects without a stroke. I am on a Mac. I don't see this problem on the PC.

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18. Direct selection tool appears to move whole object until mouse release

    When part of an object is selected using the direct selection tool (selection tool and holding 'V' key down) the whole object appears to move to the new position until the mouse is released, at which point all the unselected points snap back to their original position. I'm assuming this is a bug and not intended?

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19. Enlarging makes preview disappear

    When I zoom in extremely large, the image disappears. This happens with CPU activated and not activated.

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20. CPU Preview defaults even for basic usage (Macbook Pro 2019)

    CPU Preview is forced even with basic files with horrible performance. Can not choose GPU Preview after a few moment.

    Adobe Illustrator 26.0.3
    macOS 12.2.1
    MacBook Pro 2019
    2.4 GHz i9 | 32GB RAM | Radeon Pro 5500M 8GB

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