Translate Ideas and Comments.
Choose language:
There was an error during translation

ritika patel(Illustrator team)

My feedback

  1. 7 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    8 comments  ·  Illustrator Bugs » User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Joel,

    Thanks for reporting the issue. I tried reproducing this on my computer but couldn’t reach to your conclusion. Can you please share the steps and a screen shot if possible with us. Is this happening every time or in some specific scenario. Also please let me know on which OS are you working.

    An error occurred while saving the comment
    ritika patel(Illustrator team) commented  · 

    Hi Joel,

    Thanks for reporting the issue. I tried reproducing this on my computer but couldn't reach to your conclusion. Can you please share the steps and a screen shot if possible with us. Is this happening every time or in some specific scenario. Also please let me know on which OS are you working.

    Regards,
    Ritika
    Illustrator team

  2. 6 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    3 comments  ·  Illustrator Bugs » User Interface  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    ritika patel(Illustrator team) commented  · 

    Thanks for your inputs. I have tried doing all the scenarios stated by you. You have mentioned that it use to work fine before. Can you please let me know on which build was it working fine. I have tried it on CS 6 as well as the latest 23.0.3 but both works in the same manner.

    Regards,
    Ritika
    Illustrator team

  3. 6 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    7 comments  ·  Illustrator Bugs » Launch  ·  Flag idea as inappropriate…  ·  Admin →

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    An error occurred while saving the comment
    ritika patel(Illustrator team) commented  · 

    Hi ,

    Sorry for the inconvenience and delay in answering this bug.

    Is this happening with the latest version as well? Have you tried with fresh preferences . You can find the preferences file at this location-

    <OSDisk>/Users/<username>/Library/Preferences/Adobe Illustrator <version number> Settings/en_US*/Adobe Illustrator Prefs

    Regards,
    Ritika
    Illustrator team

  4. 15 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    An error occurred while saving the comment
    ritika patel(Illustrator team) commented  · 

    Hi,

    Sorry to hear this. I have tried this steps on my MAC ,but didn't encounter your issue. Can you please share your hardware overview with us. It may help us to reproduce the issue in house.

    Regards,
    Ritika

  5. 79 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    We have this issue fixed, please refer to steps below to solve the issue

    XD defaulting to AI on Windows
    -——————————————————————

    • Please update to latest version of XD (13.1.32) to resolve the issue. Thank you XD engineering team for solving this issue.

    PS defaulting to AI on MAC
    -——————————————————————

    • Please update to latest version of Illustrator (23.0.1) to solve this issue.
    An error occurred while saving the comment
    ritika patel(Illustrator team) commented  · 

    Hi Tony,

    Thanks for reporting the issue. We are working on it.
    It would be helpful if you give me some more information regarding this issue.
    1. Which Adobe application is taking control over .a file?
    2. If its XD please update to latest version of XD and try it out.

    Regards,
    Ritika
    Illustrator team

  6. 1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    3 comments  ·  Illustrator Bugs » Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    ritika patel(Illustrator team) commented  · 

    You can share the file with us at -ShareWithAI@adobe.com
    Please specify the title of this bug in the mail.

    Regards,
    Ritika

    An error occurred while saving the comment
    ritika patel(Illustrator team) commented  · 

    Hi Aaron,

    Thanks for reporting the bug.I tried the same thing on my system but couldn't reproduce it.It would be really helpful if you share your file with us.

    Regards,
    Ritika
    AdobeTeam

  7. 1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Illustrator Bugs » Other...  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    ritika patel(Illustrator team) commented  · 

    Hi Ivan,

    Your inputs are taken ,thanks for sharing the idea with us.

    Regards,
    Ritika

  8. 1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Illustrator Bugs » File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    ritika patel(Illustrator team) commented  · 

    Hi Olaf,

    Thanks for reporting this issue.
    Is this happening every time or is it file specific?
    Can you please share the machine specification that you are working on.

    Regards,
    Ritika

  9. 2 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    4 comments  ·  Illustrator Bugs » User Interface  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    ritika patel(Illustrator team) commented  · 

    Hi,

    Thanks for reporting this.
    It will be helpful if you share the file with us along with the machine specification.

    Regards,
    Ritika

  10. 1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  Illustrator Bugs » Other...  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    ritika patel(Illustrator team) commented  · 

    Hi Alan,

    Thanks for reporting the issue.
    Can you please confirm the Illustrator version that you are using?
    In the specs I could see its 22.1,Kindly update to 23.0 and try doing the same steps.

    Regards,
    Ritika
    AI Team

  11. 56 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    77 comments  ·  Illustrator Bugs » GPU Rendering Issues  ·  Flag idea as inappropriate…  ·  Admin →

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.1
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  12. 255 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    369 comments  ·  Illustrator Bugs » User Interface  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    ritika patel(Illustrator team) commented  · 

    Hi All,

    For Windows we have a solution to make the space bar work as the hand tool by modifying few track pad settings of your system.
    The behavior you are encountering on systems running Windows is related to the Accidental Activation Prevention (AAP) feature that was added in Windows 8.1. The feature’s goal is to help ensure that unintended taps on the touchpad do not switch focus to another application while the user is typing. When this feature is enabled, taps and clicks from an integrated touchpad or pointing stick are suppressed for a while after the last keystroke.
    The feature’s settings can be modified via the Settings | Touchpad applet. Setting the Touchpad Sensitivity option to Most Sensitive should disable AAP and allow Illustrator to detect when the Space key and left track pad button are both down.
    You will find an option named 'touch guard' under track pad settings. Check if its Turned OFF. This may prevent Illustrator from using hand tool short cut.

    Do try this and let me know if it works!

    Regards,
    Ritika
    Illustrator Team

  13. 1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    Need More Info  ·  5 comments  ·  Illustrator Bugs » Colors and Swatches  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    ritika patel(Illustrator team) commented  · 

    Hi Raymond,

    Can you please share the exact steps that you followed while creating this artwork.

    Regards,
    Ritika

    An error occurred while saving the comment
    ritika patel(Illustrator team) commented  · 

    Hi Raymond,

    We have found a work around for your issue.
    You need to release the compound path and then apply the swatch and make it a compound path again and save.This will retain your swatch ,the next time you open your file.Hope this helps.
    The issue is in applying swatch on a compound path.

    Regards,
    Ritika
    Adobe team

    An error occurred while saving the comment
    ritika patel(Illustrator team) commented  · 

    Hi Raymond,

    It would be really helpful if you share the AI file which you were using while you encountered this issue, it would be easy for us to reproduce the issue at our end.

    Regards,
    Ritika Patel

  14. 12 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    6 comments  ·  Illustrator Bugs » User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

    An error occurred while saving the comment
    ritika patel(Illustrator team) commented  · 

    Hi,

    Thanks for reporting the bug.
    I am unable to reproduce the bug on my end.
    It would be helpful if you share your machine details and the exact steps you followed with us.

    Regards,
    Ritika
    Adobe team

  15. 3 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  Illustrator Bugs » Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    ritika patel(Illustrator team) commented  · 

    Hi Valerii,

    Thanks for reporting the issue.

    Join tool works even without selecting the object.So you can connect n number of times without explicitly selecting the object.

    Regards,
    Ritika
    Adobe Team

  16. 1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Illustrator Bugs » Colors and Swatches  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    ritika patel(Illustrator team) commented  · 

    Hi Tao,

    Thanks for reporting the issue.
    Can you please share across your machine details to investigate further.

    Regards,
    Ritika
    Adobe Team

  17. 51 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

    An error occurred while saving the comment
    ritika patel(Illustrator team) commented  · 

    Hi Chris,

    Can you please elaborate a little. It would be helpful if you share the steps that you followed and the file that you were using.

    Regards,
    Ritika
    Adobe Team

  18. 2 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  Illustrator Bugs » Other...  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    ritika patel(Illustrator team) commented  · 

    Hi Michel,

    Thanks for reporting the issue.I tried to reproduce the same issue at my end but couldn't reproduce it . Please let me know if the following steps are same as what you did -
    Open graphic style panel
    Open some custom library from the fly out menu and make them persistent.
    Close illustrator
    Reopen and check if the persistent graphic styles are present on the screen.

    Regards,
    Ritika
    Adobe team

  19. 2 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    4 comments  ·  Illustrator Bugs » Colors and Swatches  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    ritika patel(Illustrator team) commented  · 

    Hi Sarah,

    I think you should update to the latest release of Illustrator. Few new features have been added which can resolve your issue. Particularly properties panel.

    Regards,
    Ritika
    Adobe team.

  20. 27 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    An error occurred while saving the comment
    ritika patel(Illustrator team) commented  · 

    Thanks Ton.
    Have raised an issue for it.Will keep you updated regarding the same.

    Regards,
    Ritika

    An error occurred while saving the comment
    ritika patel(Illustrator team) commented  · 

    Hi Rob,

    Thanks for reporting the issue.Can you please share the steps to reproduce this issue.

    Regards,
    Ritika
    Illustrator team

Feedback and Knowledge Base