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ritika patel(Illustrator team)

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  1. 6 votes

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    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

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    ritika patel(Illustrator team) commented  · 

    Hi Stephen,

    Thanks for reporting the issue. It would be helpful if you could share the file with us at sharewithai@adobe.com along with the link of this thread.

    Please share the answer to the below questions along with the file-

    Is this specific to a file?
    where were you saving the file on a network location or locally?
    Where you connected to some VPN?

    Regards,
    Ritika
    Illustrator team

  2. 8 votes

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    Need More Info  ·  Anish Kumar responded

    Hi Joel,

    Thanks for reporting the issue. I tried reproducing this on my computer but couldn’t reach to your conclusion. Can you please share the steps and a screen shot if possible with us. Is this happening every time or in some specific scenario. Also please let me know on which OS are you working.

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    ritika patel(Illustrator team) commented  · 

    Hi Joel,

    Thanks for reporting the issue. I tried reproducing this on my computer but couldn't reach to your conclusion. Can you please share the steps and a screen shot if possible with us. Is this happening every time or in some specific scenario. Also please let me know on which OS are you working.

    Regards,
    Ritika
    Illustrator team

  3. 11 votes

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    An error occurred while saving the comment
    ritika patel(Illustrator team) commented  · 

    Thanks for your inputs. I have tried doing all the scenarios stated by you. You have mentioned that it use to work fine before. Can you please let me know on which build was it working fine. I have tried it on CS 6 as well as the latest 23.0.3 but both works in the same manner.

    Regards,
    Ritika
    Illustrator team

  4. 6 votes

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    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

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    ritika patel(Illustrator team) commented  · 

    Hi ,

    Sorry for the inconvenience and delay in answering this bug.

    Is this happening with the latest version as well? Have you tried with fresh preferences . You can find the preferences file at this location-

    <OSDisk>/Users/<username>/Library/Preferences/Adobe Illustrator <version number> Settings/en_US*/Adobe Illustrator Prefs

    Regards,
    Ritika
    Illustrator team

  5. 15 votes

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    ritika patel(Illustrator team) commented  · 

    Hi,

    Sorry to hear this. I have tried this steps on my MAC ,but didn't encounter your issue. Can you please share your hardware overview with us. It may help us to reproduce the issue in house.

    Regards,
    Ritika

  6. 80 votes

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    We have this issue fixed, please refer to steps below to solve the issue

    XD defaulting to AI on Windows
    -——————————————————————

    • Please update to latest version of XD (13.1.32) to resolve the issue. Thank you XD engineering team for solving this issue.

    PS defaulting to AI on MAC
    -——————————————————————

    • Please update to latest version of Illustrator (23.0.1) to solve this issue.
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    ritika patel(Illustrator team) commented  · 

    Hi Tony,

    Thanks for reporting the issue. We are working on it.
    It would be helpful if you give me some more information regarding this issue.
    1. Which Adobe application is taking control over .a file?
    2. If its XD please update to latest version of XD and try it out.

    Regards,
    Ritika
    Illustrator team

  7. 1 vote

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    An error occurred while saving the comment
    ritika patel(Illustrator team) commented  · 

    You can share the file with us at -ShareWithAI@adobe.com
    Please specify the title of this bug in the mail.

    Regards,
    Ritika

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    ritika patel(Illustrator team) commented  · 

    Hi Aaron,

    Thanks for reporting the bug.I tried the same thing on my system but couldn't reproduce it.It would be really helpful if you share your file with us.

    Regards,
    Ritika
    AdobeTeam

  8. 199 votes

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    Thank you all for reporting this issue and providing us your valuable feedback.

    What we have found out so far is that this issue can happen in multiple workflows. For clear tracking, validation and closure. We will closing this thread for given below two scenarios which we believe are fixed now:

    1)Double click any Ai file to launch Illustrator
    2)Placing files in Illustrator via Bridge.

    For two other scenarios that we know of that can cause this, we have created a separate thread :https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/39220189-ai-displays-the-start-screen-on-opening-the-file-a .If you are encountering the below mentioned issues with latest Version (24.0.1 on Mac and Win), then please vote on newly provided User voice thread and provide Test File via File→Package, Video and steps via dropping email at sharewithai@adobe.com along with this thread link so that we can identify and fix the root cause.

    1. On opening a file in Illustrator the START SCREEN do…

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    ritika patel(Illustrator team) commented  · 

    Hi Charles,

    Please share you system preferences with us at <ShareWithAI@adobe.com>. Please mention the title of this issue as the subject of the mail.

    You can find the preference file at location-

    <OSDisk>/Users/<username>/Library/Preferences/Adobe Illustrator <version number> Settings/en_US*/Adobe Illustrator Prefs

    Regards,
    Ritika

    An error occurred while saving the comment
    ritika patel(Illustrator team) commented  · 

    Hi Charles,

    Thanks for sharing this issue with us.
    It would be helpful if you share the file with us,along with the machine info that you are working on.

    Regards,
    Ritika

    An error occurred while saving the comment
    ritika patel(Illustrator team) commented  · 

    Hi,

    Thanks for reporting this issue .We are looking into this. I have tried the above steps for a couple of .ai files,but didn't encountered the issue.
    Kindly provide me the file on which its happening for you.

    Regards,
    Ritika

  9. 1 vote

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    ritika patel(Illustrator team) commented  · 

    Hi Ivan,

    Your inputs are taken ,thanks for sharing the idea with us.

    Regards,
    Ritika

  10. 1 vote

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    An error occurred while saving the comment
    ritika patel(Illustrator team) commented  · 

    Hi Olaf,

    Thanks for reporting this issue.
    Is this happening every time or is it file specific?
    Can you please share the machine specification that you are working on.

    Regards,
    Ritika

  11. 7 votes

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    I am happy to share that we have fixed this bug in our latest release – 27.4.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

    Ankit Goyal

    Illustrator Team

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    ritika patel(Illustrator team) commented  · 

    Hi,

    Thanks for reporting this.
    It will be helpful if you share the file with us along with the machine specification.

    Regards,
    Ritika

  12. 1 vote

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    An error occurred while saving the comment
    ritika patel(Illustrator team) commented  · 

    Hi Alan,

    Thanks for reporting the issue.
    Can you please confirm the Illustrator version that you are using?
    In the specs I could see its 22.1,Kindly update to 23.0 and try doing the same steps.

    Regards,
    Ritika
    AI Team

  13. 1 vote

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    An error occurred while saving the comment
    ritika patel(Illustrator team) commented  · 

    Hi Josh,

    Thanks for sharing this idea.
    I have tried adding multiple swatches from swatch panel to the library panel and vice versa and was able to add them at one go.

    Kindly share the exact steps or the video of the issue,that may help in isolating the issue.

    Regards,
    Ritika
    AI team

  14. 80 votes

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    I am happy to share that we have fixed this bug in our latest release – 26.3.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  15. 395 votes

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    An error occurred while saving the comment
    ritika patel(Illustrator team) commented  · 

    Hi All,

    For Windows we have a solution to make the space bar work as the hand tool by modifying few track pad settings of your system.
    The behavior you are encountering on systems running Windows is related to the Accidental Activation Prevention (AAP) feature that was added in Windows 8.1. The feature’s goal is to help ensure that unintended taps on the touchpad do not switch focus to another application while the user is typing. When this feature is enabled, taps and clicks from an integrated touchpad or pointing stick are suppressed for a while after the last keystroke.
    The feature’s settings can be modified via the Settings | Touchpad applet. Setting the Touchpad Sensitivity option to Most Sensitive should disable AAP and allow Illustrator to detect when the Space key and left track pad button are both down.
    You will find an option named 'touch guard' under track pad settings. Check if its Turned OFF. This may prevent Illustrator from using hand tool short cut.

    Do try this and let me know if it works!

    Regards,
    Ritika
    Illustrator Team

  16. 1 vote

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    An error occurred while saving the comment
    ritika patel(Illustrator team) commented  · 

    Hi Raymond,

    Can you please share the exact steps that you followed while creating this artwork.

    Regards,
    Ritika

    An error occurred while saving the comment
    ritika patel(Illustrator team) commented  · 

    Hi Raymond,

    We have found a work around for your issue.
    You need to release the compound path and then apply the swatch and make it a compound path again and save.This will retain your swatch ,the next time you open your file.Hope this helps.
    The issue is in applying swatch on a compound path.

    Regards,
    Ritika
    Adobe team

    An error occurred while saving the comment
    ritika patel(Illustrator team) commented  · 

    Hi Raymond,

    It would be really helpful if you share the AI file which you were using while you encountered this issue, it would be easy for us to reproduce the issue at our end.

    Regards,
    Ritika Patel

  17. 14 votes

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    I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

    An error occurred while saving the comment
    ritika patel(Illustrator team) commented  · 

    Hi,

    Thanks for reporting the bug.
    I am unable to reproduce the bug on my end.
    It would be helpful if you share your machine details and the exact steps you followed with us.

    Regards,
    Ritika
    Adobe team

  18. 3 votes

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    An error occurred while saving the comment
    ritika patel(Illustrator team) commented  · 

    Hi Valerii,

    Thanks for reporting the issue.

    Join tool works even without selecting the object.So you can connect n number of times without explicitly selecting the object.

    Regards,
    Ritika
    Adobe Team

  19. 51 votes

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    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

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    ritika patel(Illustrator team) commented  · 

    Hi Chris,

    Can you please elaborate a little. It would be helpful if you share the steps that you followed and the file that you were using.

    Regards,
    Ritika
    Adobe Team

  20. 5 votes

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    ritika patel(Illustrator team) commented  · 

    Hi Michel,

    Thanks for reporting the issue.I tried to reproduce the same issue at my end but couldn't reproduce it . Please let me know if the following steps are same as what you did -
    Open graphic style panel
    Open some custom library from the fly out menu and make them persistent.
    Close illustrator
    Reopen and check if the persistent graphic styles are present on the screen.

    Regards,
    Ritika
    Adobe team

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