Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
1198 results found
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Hyperlink not working 29.6.1
Hyperlinks not working when exporting PDF in 29.6.1. Installed 29.5.1 and hyperlinks worked.
1 voteAlejandro, please share a test file that has hyperlinks set up in it, the PDF export settings used, and the resulting PDF you get, so the team can review it.
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Illustrator sometimes stops responding when trying to "save as ..." a recovered file
Illustrator stops responding when trying to "save as ..." a recovered file, afterwards one of two things happens. Either the application freezes and can only be shut with task manager, or a text box appears saying the printer driver is not compatible and opens the print menu settings
- Open illustrator, and textbox appears: "Illustrator just recovered from a crash" etc.
- press "ok" to open the document
- Document seems to function normally
- "Save as" (via file or via keyboard shortcut), destination is local on the computer
- Regardless whether it is renamed or not, press "save"
From here I have had a…
1 vote -
Illustrator crashed, the file was not recovered
******* buggg thingy
I was working on a file for more than 4 hours and suddenly my adobe crashed and all of my works were gone like a joke. It got relaunched and I couldn’t find my works it’s vanished.1 vote -
Save/Export Dialog Fails on macOS 26 Beta — System UI Freezes After Error
Operating System:
macOS 26 Beta (Tahoe), latest developer beta as of July 2025
Mac model: MacBook Pro M2 (2022)Adobe Illustrator Version:
Latest available via Creative Cloud as of July 3, 2025 (v28.x.x)Steps to Reproduce the Issue:
Open Adobe Illustrator.
Create or open any file.
Go to File > Save As or File > Export.
The system attempts to open the save dialog but fails.
The following error appears:
“The save file operation failed. The save file operation failed to connect to the open and save panel service.”After that, core macOS interface components freeze, including:
Finder
The menu…
1 vote -
Open or place PSD file does not keep any editable layers
I am trying to open a file that I created in PSD that has three layers plus some adjustment layers. Two of these layers are text. Regardless of if I open or place them Illustrator, the file comes in as a single bitmap layer. Open does ask me if I want to keep the layers and text, but it does not work. Place doesn't ask; it just places the image.
1 vote -
I have no idea what's going on when I try to save an image as Adobe PDF
The app does not respond whenever I try to save my work under “Adobe PDF”. This has caused me to lose some of my works. I tried reentering Illustrator multiple times and yet it still happens.
1 vote -
Illustrator Fails to Save as PDF or .AI After macOS Sequoia 15.4.1 Update — Skips Artboards, Crashes, and GPU View Greyed Out
After updating to macOS Sequoia 15.4.1, Adobe Illustrator 29.5 (2025) is experiencing critical issues. When attempting to save as a PDF, it skips artboards, takes an unusually long time to load, and often crashes or shows an “unable to save” error. Saving a copy in .ai format also fails, regardless of location or file setup. Additionally, the “View Using GPU” option is inexplicably greyed out on some files, despite running on compatible hardware. These bugs are severely disrupting workflow and need urgent resolution.
1 vote -
L'Importation ne fonctionne pas correctement depuis la mise a jour a illustrator 2025
Bonjour, Depuis le passage a illustrator 29.5 la fonctionne d'importation depuis le menu Fichier ne fonctionne pas correctement : un grand cadre apparait apres validation de l'importation mais l'objet importé n'apparait pas !!!
Seule solution : faire un drag and drop depuis l'explorateur !! Une catastrophe !
Merci de la résolution rapide de ce problème critique.
Ma version de windows : Windows 10 Professionnel 22H2 64 bits
1 vote -
Collecting for Export marks document as edited
Select 'Export as Resource' and the document will become 'Edited'
Illustrator 29.0.11 vote -
PDFs make AI crash
I use PDFs for proofs to send to clients. They tend to make AI crash more than any other issue I have.
1 vote -
SVG "Export" or "Save as" not working
Unable to export or save any file as SVG unless I select an artboard, never had issues with this before. It does nothing when trying to, not even a error message.
1 vote -
SVG files open altered
My files are continuously saving incorrectly. They look great when I save, but when I close out and open it later, things are not as they were. Anchors/handles jump out of whack, stylized effects disappear, rasterized images go blank or disappear; it is maddening. I cannot use this program if my files do not reopen as I saved them. They are exactly right when I hit save, but upon reopening, or opening in another program, they are altered in infuriatingly time-consuming ways.
Possible related symptoms -- upon saving a file, Illustrator regularly tells me my file has been modified outside…
1 vote -
While the file is still running in the software, it has vanished from the folder.
Regretfully, my file is no longer in the area where I saved it, but it is still open in the software, and I am unable to save it to any folder or Adobe Cloud. I don't know why this is occurring.
Illustrator 29.3.1
1 vote -
PDF no mantiene valores de color
Al generar un PDF/X-4 con una calidad de salida específica, los valores originales no se conservan, sino que se convierten completamente a dicha calidad de salida.
0 votes -
Automatically delete resource files using 'Export as Multiple Resources' file
Automatically delete resource files using 'Export as Multiple Resources' file
1 vote -
White words invisible on export
There is a bug after I import the file form InDesign. I have some words on a sheet made in InDesign, then save it as PDF, then import to Illustrator, and then the bug is coming — if i create new words in Illustrator and use the Eyedropper to click the words on the sheet to change the color to White, and export as JPG, the words won't be show up, but black color would.
0 votes -
Exporting DWG or DXF and importing it back leads to artifacts
On importing .dwg or .dxf files into illustrator (even for files that have been exported from illustrator in those formats), the file opens with unwanted artifacts. Please see the image below. On the left is the ai file and on the right is the same file exported as .dwg and opened, with artifacts on the curves.
This is basic and shouldn't be happening in the first place. It makes working with manufacturing utterly painful.
Request you guys to please iron out this glitch.
Mac OS 15.3
Illustrator 29.2.11 vote -
1 vote
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I cannot save my work. It says an unknown error has occurred
I cannot save my work. It says an unknown error has occurred
1 vote -
EXPORT AS JPEG (at least) 150 dpi's option is not working properly
PLEASE CHECK - it says 150 dpi's but the file is less. If I do the same in a previous version of illustrator, it is accepted.
1 vote
.png){kind=link}
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