Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
8218 results found
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magic wand nonfunctional
The magic wand tool has never worked. It does nothing. No matter what option is enabled or what I click on, it is non functional.
2 votes -
Hide artboards in trim view is not available
The ability to hide artboards in trim view is not available... Why? At certain times I don't want to see the black artboard line. Please add this functionality. Illustrator 24, high sierra 10.13.3
2 votes -
Snap To Grid not aligns with grid
AI version 24.2.1
OS Catalina 10.15.5
When Snap to Grid is selected, the points that the pen and shape tools snap to are not on the grid. They are slightly off. It is impossible to get points exactly on the grid. I've attached a file that shows where points snap to. These shapes were drawn with Snap to Grid on.
2 votes -
Objects not snapping to point in Illustrator
My objects or text boxes are not snapping to point (it is turned one), what do I do?
2 votes -
Direct Selection tool duplicating when trying to drag
Ill 24.2.1
Catalina 10.15.5
MacBook Pro (Retina, 13-inch, Late 2012)Illustrator shut down so I rebooted. After reboot when I try to drag something with the Direct Select tool, it makes a duplicate and drags it instead.
2 votes -
Scale tool doesn't work in Make Pattern
The Scale tool currently does not do anything within pattern mode. Maybe this worked in previous versions, but would like to see all tools working within pattern mode on future updates
2 votes -
One object in a selection is always a key object
Previous Ai update came with an issue where I can't fully hide edges unless objects are grouped which, to me, is an inefficiency. There were other glitches as well, which appear to have been resolved with the closely-following most recent update.
2 votes -
Illustrator working very slowly while connected with internet
Illustrator working very slowly while connected with internet
2 votes -
CMY touch bar not working properly
- My OS: MacOS 10.15.5 (Catalina) / Illustrator CC 2020 (24.2)
a) Create a new document (CMYk mode)
b) create a rectangle
c) Use touch bar CMYk color space to change fill color
d) Nothing happens.Expectation:
a) Create a new document (CMYk mode)
b) create a rectangle
c) Use touch bar CMYk color space to change fill color
d) Change color according to colours sliders change.No change on fill or stroke color.
2 votes -
Cannot save .AI files - Presets are empty
Cannot save .AI file or any file type in Illustrator. Error returns "File not found. Check the file name and try again"
2 votes -
Creating Halftones Quality Has Decreased
I am beyond frustrated with what used to be a smooth, simple rendering process for creating halftones. I do what most do: create the shape with a black to white gradient > create setting under Color Halftone > Expand Appearance > Image Trace > Expand Appearance (again). Boom, done.
Howevre, please refer to my image below. From left to right, this is what is happening now with the current software. First on the left is the gradient shape. Next is the effect if you apply the color halftone. So far no issues. But as soon as you apply Image Trace,…
2 votes -
SVG files not properly being displayed in Adobe Illustrator
SVG files are not opening properly in Adobe Illustrator. I can open them in browsers or in Inkscape with no issue. When I open them up in Adobe Illustrator, they are rendered and displayed incorrectly.
2 votes -
Move tool lags and I can't move my layers.
I don't have any ideas necessarily. Just want the features provided to work normally. I can't even use my move tool without the program lagging. Also, it's nearly impossible to organize my layers because Illustrator doesn't allow me to move them. It makes tasks that should take 1 second to do take 5 mins. Which makes it impossible to get anything done.
2 votes -
Update (v24,2) crashes Illustrator consistently, enough memory (RAM) and slow down when using eraser tool
I'm working on Windows 10 last build 2004
i7 6600
Mem 24 GB
Graphics GTX 1080Ti 11gbAfter the last update, Illustrator has consistently crashed. When I select Eraser tool the app perform a huge slow down. After some time working the illustrator starts to slow down and I need to relaunch. Some minor crashs occuir too.
2 votes -
save change
I opened an existing Illustrator .ai file. Changed the colour of an object's stroke. Saved. Closed. Then I noticed the change was not there.
Repeated several times. Kept trying to make the change and command-s.
I could see the colour change when I changed the value, but saving did nothing. I noticed that after making the change, the red circle at the top left of the window did not get a black dot to indicate an unsaved change.
I finally did a Save As to make it remember the change. Using Illustrator 24.2 on Mac OS 10.13.62 votes -
No x- and y-values for rectangles in the top menu bar
The last Update 24.2 installed. When drawing a rectangle there are no more x- and y-values shown in the top menu bar!!! So they can’t be edited. Only the width and height is shown. How miserable.
2 votesI happens when the width of the screen is not wide enough to fit all the elements the Control panel can display. Some blocks, especially from the Transform section, get omitted.
To workaround this without purchasing a larger display, one can open the Control panel's flyout menu, untick some options, like Align, and check if the section needed returns. If yes — then please vote here for a feature that would allow us to change the order of blocks in Control: https://illustrator.uservoice.com/forums/333657-illustrator-feature-requests/suggestions/40231882-allow-us-to-chose-order-of-controls-in-control-pan
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Objects missing when exporting JPEG
Objects/vectors on my art board are missing when exporting file to jpeg. Issue started happening in new Ai 2020 update.
2 votes -
Grammatical error in SVG dialogue box
Leftmost button should read 'fewer options' not 'less options'.
2 votes -
File opens with one color value & the values change when placed in a new document
Hi There, I am working in the latest release of AI on a MacBook Pro OS 10.15.4 (Catalina) and I am reporting a bug I've encountered.
To preface, I don't know the age of the original logo file. The artwork is a PMS chip value, saved in an RGB document.
To get the RGB value of the logo I opened the file and inspect the color. Since it was a PMS, I go to the RGB view either in the color panel or the selector in the tool bar & I see a specific value. (0/53/98) when I paste the…
2 votesTo ensure the colors match, all apps should have their color settings synced, manually or via Bridge. If the problem still exists when the settings and color profiles match, please provide the details about the chosen settings, the color settings configuration files, the test files themselves, screenshots, etc., so the team can try to investigate this.
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White selection tool: getting an error message that the entire item must be selected.
When I use the white selection tool, to grab an edge of shape to nudge it, I'm getting an error message that the entire item along a path must be selected.
2 votes
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