8069 results found

1. Illustrator | Free Template Download Error

   1-Adobe Illustrator CC 2018
   2-Trying to download free template from print tab
   3-I expected the template to download like all the other templates I have downloaded
   4-I got an error message
   5-This is a screenshot of my error message

   Thank you.

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   0 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

2. Unable to Crop to Artboard when Exporting SVG's through "Export for Screens"

   When exporting my artboards using Export for Screens, I'm unable to crop the artwork to the bounds of the artboard. The thumbnails that show up in the export flow look great, but the output files contain all art elements that are touching the artboard. See screenshots. Output svg attached.

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   2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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3. Cannot turn on GPU performance, NVIDIA card

   Cannot turn on GPU performance on Nvidia card
   My card: Nvidia gt 610m, before illustrator can turn on GPU performance but now I can't. I had to try reinstall app and driver Nvidia, update windows but nothing.
   Please fix it, thanks

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   1 comment  ·  Performance  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

4. printing ppd changes

   I go to print a file. Select my printer preset.
   I get the error
   "The specified PPD is invalid. The default PPD will be used."
   I hit OK.
   Print window pops back up
   I manually select the printer. Hit print. I get another error that says" can't print file"
   I hit OK
   File -print again.
   I manually select the printer and the ppd to match.
   Make sure everything else. Size, placement of the file are okay. Hit Print. Then it will print.

   I tried resaving my preset, but this has not changed the issue.

   It seems like as time has gone on this error has gotten worse.
   Months ago it didn't use to do this. Then it would jump off of my preset. Now it's evolved to this.
   Our printer is a XEROX 550-560 Integrated Fiery

   I go to print a file. Select my printer preset.
   I get the error
   "The specified PPD is invalid. The default PPD will be used."
   I hit OK.
   Print window pops back up
   I manually select the printer. Hit print. I get another error that says" can't print file"
   I hit OK
   File -print again.
   I manually select the printer and the ppd to match.
   Make sure everything else. Size, placement of the file are okay. Hit Print. Then it will print.

   I tried resaving my preset, but this has not changed the issue.

   It seems like as time has… more

   2 votes

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   0 comments  ·  Print  ·  Delete…  ·  Admin →
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5. Consistent repeat crashes

   Consistent repeat crashes. I'm on a MAC High Sierra. I know my Illustrator 21.1 will at least crash around 10am and 3pm EVERYDAY. It goes through phases where it will crash 4 times a day.

   I am merely opening an Illustrator file from my desktop or in a folder on my desktop that is 1mb -5mb most times when this happens. When clicking on the file and waiting for this small file to open and nothing happens I realize that it's locked up.

   I check the task manager and sure enough it's not responding and I have to force quit the program. It was so bad I was keeping a journal. Then it got so ridiculous that I quit. It's how I know what time of the day it is.

   Consistent repeat crashes. I'm on a MAC High Sierra. I know my Illustrator 21.1 will at least crash around 10am and 3pm EVERYDAY. It goes through phases where it will crash 4 times a day.

   I am merely opening an Illustrator file from my desktop or in a folder on my desktop that is 1mb -5mb most times when this happens. When clicking on the file and waiting for this small file to open and nothing happens I realize that it's locked up.

   I check the task manager and sure enough it's not responding and I have to force quit… more

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   0 comments  ·  Performance  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   We are closing the ticket due to lack of response.
   If your problem is not solved, please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.

   With Best Regards,
   Raghuveer Singh
   Illustrator Team

6. AI CC 2018 cannot launch

   Hello,

   When I want to start illustrator, a first error message appears: (aip.png on attachment)

   After clicking on "next",
   a second message appears twice and then asks me to send an error report to Adobe. (impossible ai.png on attachment)

   I managed to run AI CC 2018 in safe mode but it lacks a lot of things like the toolbar. what should I do?

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   1 comment  ·  Launch  ·  Delete…  ·  Admin →
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7. Issues with changing font type

   I am using Illustrator 22.0.1 to design a logo. I've tried this on both my MacBook Pro and on my iMac and had the same thing happened:

   With the document open, I double-clicked on of the words to get the Type panel to open on the right. I then made my selection with the Type tool and then clicked the font drop down menu to change the font and started scrolling.

   I need to be able to scroll through the font dropdown menu to browse the fonts so I can make a selection.

   Instead, the font menu bugs out and automatically closes, and then changes the type I have highlighted to some random font.

   I am using Illustrator 22.0.1 to design a logo. I've tried this on both my MacBook Pro and on my iMac and had the same thing happened:

   With the document open, I double-clicked on of the words to get the Type panel to open on the right. I then made my selection with the Type tool and then clicked the font drop down menu to change the font and started scrolling.

   I need to be able to scroll through the font dropdown menu to browse the fonts so I can make a selection.

   Instead, the font menu bugs out and… more

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   0 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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8. shortcut delay

   in iMac, all of the keyboard shortcuts are a little bit delay, like 0.5s. How can i solve this issue?

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   0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

9. Cmd + Opt + Space to call Zoom tool is broken

   The shortcut for the Zoom, "Space + Cmd + Opt" is broken... It's a selection's tool which appears, I don't change my shortcuts.

   Illustrator 22.0.1 on MacBook Pro OS High Sierra 10.13.3

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   0 comments  ·  Tools  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Thanks & Regards,
   Raghuveer Singh

10. Creative Cloud is not syncing

    Creative Cloud files are constantly syncing in Illustrator. They don't show up online either. However, if I try to stop syncing through the app preferences it just displays error screens. I am on a Mac using High Sierra. log attached.

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    3 comments  ·  Cloud, Libraries  ·  Delete…  ·  Admin →
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11. Making a button - Changing stroke on text to shape adds extra point [BUG]

    1. Illustrator CC 2018
    2. I was trying to make a scalable button with the text tool:

    Used text tool to write "Label", then in the appearance panel I added a stroke under Characters and then turned it into a rounded rectangle and adjusted the size to the desired shape. This did what I want, except it added an extra point it seems that causes an artifact in the shape. Is there any way you could fix this to close the shape properly/ also be able to adjust the stroke alignment for this.

    1. Expected a nice smooth pill shaped button
    2. The shape did not result the way it should have - not a clean looking vector.

    1. Illustrator CC 2018
    2. I was trying to make a scalable button with the text tool:

    Used text tool to write "Label", then in the appearance panel I added a stroke under Characters and then turned it into a rounded rectangle and adjusted the size to the desired shape. This did what I want, except it added an extra point it seems that causes an artifact in the shape. Is there any way you could fix this to close the shape properly/ also be able to adjust the stroke alignment for this.

    1. Expected a nice smooth pill shaped button
    2. The shape… more

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    0 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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12. Illustrator has crashed twice in the past hour (and multiple times today)

    I was editing lines in this document and it keeps crashing. Not sure why... Any help would be appreciated! I was moving lines from one layer into another when it crashed just now. Thanks!

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    2 comments  ·  Other...  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    We are closing the ticket as we are not able to reproduce this on AI version 22.1.
    If your problem is not solved, please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.

    With Best Regards,
    Raghuveer Singh
    Illustrator Team

13. The file "Untitled" is an unknown format and cannot be opened

    I was working on a file that I opened from Photoshop CC 2018 and after I saved it. I wanted to open it again and I got this message:
    "The file "Untitled" is an unknown format and cannot be opened"

    I tried opening it again from photoshop and saved it as an ai. file. I went to open it again and I get the same error message: The file "Untitled" is an unknown format and cannot be opened

    Thank you! (please help! I am losing my mind! :) )

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    3 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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14. Sizes and coordinates get distorted in SVG export

    Adobe Illustrator CC on Mac OS
    I composed a graphic in Illustrator to use as a SVG Sprite in CSS. To make sure all my sprites render sharply I aligned my vectors to full pixel coordinates and sizes. Unfortunately those same coordinates end up on some slightly odd positions in the source of the exported SVG.
    I used the "Export as..." function with Decimals set to 2.

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    3 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Anish Kumar responded

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.

    Thanks
    Anish Kumar
    Illustrator Team

15. Freeze screen

    Sometimes the text boxes freeze and seem like I can't edit but actually are editable, is just I can't see exactly what I am doing.
    The other thing, and is a major issue, is that the outline mode is not visible, apparently, I can activate it but there nothing changes on my screen besides the option that shows that the mode is active.

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    0 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

16. Unable to assign CMD+Z to Undo tool

    I am using Illustrator CC 2018 22.0.1 for Mac (High Sierra 10.13.2) and I am having trouble assigning CMD + Z to my "Undo" tool. After my last update, I had lost nearly all of the default keyboard shortcuts (I had never customized them before so I assume they were the defaults) like cmd + s = save, cmd + c = copy, cmd + v = paste, etc. which was really frustrating to always have to go to the menu bars to do small actions. However, I have since gone in manually and reinstated the old shortcuts, but for some reason it will not allow me to apply a shortcut with a "z" to "undo" or any other tool. I can apply another letter to the undo tool, but not "z". For the sake of continuity across all programs and habit of cmd+z for undo on nearly every program ever, I'd like to keep it as a z.

    Oddly enough, this only happened to Illustrator. My other Adobe CC products are fine.

    I am using Illustrator CC 2018 22.0.1 for Mac (High Sierra 10.13.2) and I am having trouble assigning CMD + Z to my "Undo" tool. After my last update, I had lost nearly all of the default keyboard shortcuts (I had never customized them before so I assume they were the defaults) like cmd + s = save, cmd + c = copy, cmd + v = paste, etc. which was really frustrating to always have to go to the menu bars to do small actions. However, I have since gone in manually and reinstated the old shortcuts, but for… more

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    1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

17. Font size dropdown not displaying list of default font sizes when clicked

    1. Illustrator version 22.0.1 (latest release)
    2. Issue occurs when changing font parameters
    3. Expected the font size dropdown to appear upon click
    4. Clicking on the font size drop down arrow does not display the list of font sizes as it is meant to.
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18. Several Illustrator 22.0.1 Issues with High Sierra Update

    The issues keep surfacing after the OS High Sierra update making my job increasingly difficult and frustrating. Issues ranging from bounding boxes not working to the inability to modify/click on text. Also, I find that I sometimes after some design and then saving the project, the layout switches back on all the changes that I made, after saving is complete. I'll close the file, reopen, and the changes appear as they should have. Crashing is also an issue, seems "minor" compared to these other problems. Oh, and most times when I save, I get the message that this file has been modified outside of Illustrator. I am the only person with access to the file, not on any network of any sort.

    Gosh, I hope you can adjust for these issues Adobe! Perhaps it was my bad to update the OS. Sorry to give such a laundry list, but this is affecting my work :(

    The issues keep surfacing after the OS High Sierra update making my job increasingly difficult and frustrating. Issues ranging from bounding boxes not working to the inability to modify/click on text. Also, I find that I sometimes after some design and then saving the project, the layout switches back on all the changes that I made, after saving is complete. I'll close the file, reopen, and the changes appear as they should have. Crashing is also an issue, seems "minor" compared to these other problems. Oh, and most times when I save, I get the message that this file has… more

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    2 comments  ·  Other...  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

19. Symbols and CC Libraries

    So there is a bug with symbols being used in CC Libraries that I came across. If you place a symbol on something and apply a type of appearance effect, like a warp, you are unable to place or open up that file again in the CC Library. You will get an error that says "Can't open the illustration".

    2 votes

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    0 comments  ·  Cloud, Libraries  ·  Delete…  ·  Admin →
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20. Crash in Illustrator CC 2018 while using Wacom

    After copy paste selected type tool, rotate tool and then again type tool with wacom. It resulted in crash on my mac.

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    3 comments  ·  Tools  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Anish Kumar responded

    I am closing the ticket due to lack of response.
    If your problem is not solved, please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.

    Thanks
    Anish Kumar
    Illustrator QE