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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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1111 results found

  1. Enter Key Exports First Artboard By Default

    After selecting an artboard range to export, hitting the enter key as a method to export the artboard range results in the first artboard being exported, not the range selected.

    5 votes

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  2. (macOS) File Format menu in save dialog becomes unresponsive after making a new folder

    Steps to reproduce:
    1. Perform a Save As... command
    2. Navigate to somewhere in the file system using the save dialog
    3. Make a new folder in the destination
    4. The Format menu becomes unresponsive

    2 votes

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  3. illustrator very slow to export to PDF (all versions including latest)

    I recently built a new computer as my laptop was taking too long to make PDFs, the new computer should be 2-4 times quicker but actually takes longer to make the PDF from exactly the same file.

    The old computer is a 2017 MacBook Pro:
    Mojave 10.14.6
    i7 2.8ghz 4 core
    16gb 2133mhz LPDDR3 Ram
    Radeon Pro 560 4GB GDDR5 GPU
    512GB SSD

    New computer is a Windows 10 Pro (fully updated)
    Ryzen 9 3950x 16 core 3.5Ghz
    64gb 3200Mhz DDR4 Ram
    Nvidia 2080 Super 8gb GDDR6 GPU
    2tb M.2 gen4 drive

    The same file will pdf on the Mac…

    1 vote

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  4. 'Turn off Data Recovery for complex documents' should be on by default

    The data recovery setting for complex documents should be on by default. Secondary to this, why aren't my illustrator settings saved in the Creative Cloud in the creative cloud service we pay so much for? I've had a situation we're I've upgraded to a new illustrator version through CC then started to work not realising this feature is now off!!! I've done a whole lot of work in a large file and not only did it not recover the document after a crash the program reverted the document to a state 2 days prior! The file even says I saved…

    3 votes

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  5. e3r4m3ntnerme23s

    i have been unable to save my files properly since yesterday when i worked on a project thats has images, first i got a messages on illustrator that auto save wont work because the file im working on is large then when i tried to export my project for screen, instead of saving just as png, it saved as png.tmp$$ and just add to rename before i can get my file and also when i saved my files it keep saving as a temp file since then, have to rename the files saved and include .ai to get the file,…

    1 vote

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  6. Asset Export not respecting Clipping Mask on image

    When dragging an image with a clipping mask into Asset Export it will add a white border and export at the original image size, not the clipped size

    8 votes

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    Hi,

    Gentle Reminder.

    Please share the given details at ShareWithAI@adobe.com
    1) If the issue is reproducible on latest build 25.2.3?
    2) Is multiple AI versions installed in your system? If yes, please share the details.
    3) Some video & Test file for our reference.

    Thanks,
    Illustrator team

    Also, please mention the title of this issue as the subject of the mail.

    Thanks

  7. I lost 5 hours worth of my illustrator work

    I was trying to open a file that I used to work on 30 minutes each day until I had some other work and stopped working on Illustrator for a week. After a week when I tried to reopen the file, it shows me this error message (attached an image file) and opens a blank file instead. All my work is lost.

    1 vote

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  8. Can't export or save files

    Every time I click Save As or Export no window pops up and I can't save any of my files.

    12 votes

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  9. Exported AI file showing Improper File Format.

    File with Path Names not importing in any other software and gives error Improper File Format Line Excees 255 Characters.
    I tried this in 2 softwares WASP3D and 3DS Max. in both softwares the file is not importing. I want the file with Path Names.
    It is a world map also attached with this bug.

    1 vote

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  10. Opening Already Open File Overrides Changes without Warning

    When working on a file in AI, if you attempt to open the same file from the file explorer on Windows, any changes in the AI file are removed without warning, resulting in work being lost.

    1 vote

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  11. svg export fails to export image

    for the current version of AI (24.3).

    When exporting a svg via save-as with an artboard, images part of the canvas are not preserved, or exported, or linked. The resulting svg preserves the vector data, but anything related to the raster graphics is missing.

    this behavior seems to be inconsistent, as sometimes masked images do export, while other times they do not.

    1 vote

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  12. "Save a Copy" retains the first file name of first save and add's multiple "copy"

    event after multiple "Save as" with different file names Illustrator will "Save a Copy" with a name of a first save and add's bunch of "copy". After several saves file looks like this "Business Card 1 copy copy copy copy copy copy copy" even after "Saving as" and working in a file named "Business Card 7"

    1 vote

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  13. Cannot save .AI files - Presets are empty

    Cannot save .AI file or any file type in Illustrator. Error returns "File not found. Check the file name and try again"

    2 votes

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  14. SAVE AS PDF NOT WORKING

    Installed Adobe Illustrator 2020 recently and all was working OK for about a week. Now, suddenly, am no longer able to save files as pdfs. When I try, it gives me an error; the file shows no thumbnail and says it's "missing all pdf content".

    9 votes

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  15. Saving, Opening, & creating files Not Responsive with Unstable Internet Connection

    Illustrator saving, creating files, and opening files seems to be tied to an internet connection, and it really fails if the connection isn't strong/stable. And this was only an issue with Illustrator (found with 24.2.3 & 24.2.0) with Photoshop and Indesign continued to function normally.

    For two weeks I began experiencing very slow saving, it being "not responsive" for about 10 minutes to save any file. I eventually found it was tied to my internet connection. I recently switched my home network to data from a mobile hotspot which works find but isn't always stable. So the saving issue wasn't…

    1 vote

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  16. Subsequent document saves

    Whilst working on a document in the latest version of Illustrator, any subsequent saves after the initial first saves is not guaranteed to have saved. Instead I may find a temp file in the folder alongside the original version rather than the fresh updated document. This is the first time in any versions of Illustrator that I have experienced this and am extremely worried as to what other documents have supposedly been updated but haven't really?

    Before you ask, yes, I did refresh my folders and also opened the illustrator file to only find that the changes made have not…

    1 vote

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  17. save change

    I opened an existing Illustrator .ai file. Changed the colour of an object's stroke. Saved. Closed. Then I noticed the change was not there.
    Repeated several times. Kept trying to make the change and command-s. 
    I could see the colour change when I changed the value, but saving did nothing. I noticed that after making the change, the red circle at the top left of the window did not get a black dot to indicate an unsaved change.
    I finally did a Save As to make it remember the change. Using Illustrator 24.2 on Mac OS 10.13.6

    2 votes

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  18. Not saving when i make changes and save. it is always original version when opened.

    Not saving when i make changes and save. it is always original version when opened.

    1 vote

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  19. Saving to iCloud Drive creates multiple versions of the same file.

    Saved a file to a folder on iCloud Drive (on the Desktop with iCloud Drive Desktop & Document Sync enabled). The file is still open in Illustrator, yet there are 3 versions of the file in the folder.

    What I am assuming is happening is that the file is being taken off of the desktop and saved to the cloud, but then Illustrator is rewriting the file because it can't see the original file. This hasn't happened before with Illustrator until the 2020 updates and I've saved all my files to iCloud Drive folders since it became a thing.

    I…

    4 votes

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  20. 3 votes

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