1124 results found

1. Adobe Illustrator Hidden Layers Show In InDesign

   When layered files are placed from Illustrator into InDesign, the files in InDesign show the Illustrator hidden layers. If you're not careful, the files can be presented incorrectly. The only fix I have seen is to resave the Illustrator file, then delete and import the image again in InDesign with the layer options selected. Review each layer before confirming the image placement.

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   11 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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2. SVG text export failure

   Illustrator 22.0.1 cannot export text layer names to SVG, which seriously impairs our SVG processing pipeline. Tested on both Mac and PC.
   To reproduce:
   • Create a blank document
   • Create a new text object with the Type tool
   • Give the text object a name in the Layers control panel
   • Export to SVG, setting Object IDs to "Layer Names"

   The resulting SVG code will contain a <text> entity, but without its "id" attribute!

   7 votes

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   Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

   We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
   Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
   Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
   Adobe. Make It an Experience.

3. When I try to save a file, I am told my file is a "read only" copy

   I use Illustrator version 20.0.0 (2015.3)

   I have not experienced this problem until very recently.

   After I have saved a file, when I make changes to it that I want to save, I am told I cannot, as it is a read-only copy.

   I have already checked the properties of my file, and it is NOT "read-only."

   1 vote

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4. Illustrator 5 crashes everytime i try saving a file

   Hi, every time I try to save my file on illustrator it crashes, I'm using OS X Yosemite 10.10.5, any advice?

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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

5. Files Breaking on Save after creating Saved Swatch Library

   Illustrator v22.0.1: We use art tiles to create repeat prints for textile printing. There is a bug that cause my original .eps files to become garbled after I have used that .eps file to create a saved swatch library. STEP1.png shows the original art file and its save options. STEP2.png shows creating a pattern from the art and its associated settings. STEP3.png shows saving the swatch library (I removed all of the standard Illustrator swatches as they are unnecessary for the custom swatch library). After saving the swatch library, I save and close the original art file. STEP4 shows what happens to the original artwork upon reopening the original file. Any ideas?

   Illustrator v22.0.1: We use art tiles to create repeat prints for textile printing. There is a bug that cause my original .eps files to become garbled after I have used that .eps file to create a saved swatch library. STEP1.png shows the original art file and its save options. STEP2.png shows creating a pattern from the art and its associated settings. STEP3.png shows saving the swatch library (I removed all of the standard Illustrator swatches as they are unnecessary for the custom swatch library). After saving the swatch library, I save and close the original art file. STEP4 shows what… more

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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   We would need the file to recreate and investigate.
   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

6. Export As SVG with 0 decimals fails in handling closed bezier curves

   When using “Export for Screens…” or “Export As…” for exporting an SVG and setting the number of decimals to 0, the exporter succeeds in encoding primitives like rects, ellipses, circles and polygons, using only integers for their coordinates – but when your artwork contains any closed bezier curves (e.g. drawn with the pen tool or derived from a font) the resulting path elements will look something like <path d="M0,0Z"/> or <path d="M0,0H0M0,0H0M0,0H0M0,0H0M0,0H0M0,0H0M0,0Z"/>

   What’s surprising about the bug is that the export of non-closed bezier curves works just fine.

   Steps to reproduce:
   - Create a new Illustrator file
   - Draw a custom path with the pen tool, click on the first point to close it
   - Choose File > Export for Screens…
   - In the ‘Formats’ section choose SVG
   - Click the tiny gear icon to open the “Advanced settings for exported file types” dialog
   - In the left-hand column select ‘SVG’
   - In the ‘Decimal’ input field type ‘0’
   - Hit “Save Settings”
   - Hit “Export Artboard”

   As a result you will end up with an SVG file that’s encoded as expected, except for the value of the path elemnt’s d-attribute, so in turn your SVG file will render as if it were empty.

   Now why in heavens would I even need an SVG with so little precision? Well, when preparing assets for web content like animated advertising creatives, the pressure for ever-smaller assets is so high, that I would like to reduce my SVG’s file size by scaling it up 10-fold then outputting the coordinates as integers, and then scaling down again when displaying, thus ending up with an effective precision of one decimal, but saving the extra storage for the decimal point itself. I’ve tried it and it can save me around 20-30% storage without any loss in quality.

   So not having to resort to third party tools like SVGO for making this work would obviously speed up my workflow a lot.

   Thanks for fixing.

   When using “Export for Screens…” or “Export As…” for exporting an SVG and setting the number of decimals to 0, the exporter succeeds in encoding primitives like rects, ellipses, circles and polygons, using only integers for their coordinates – but when your artwork contains any closed bezier curves (e.g. drawn with the pen tool or derived from a font) the resulting path elements will look something like <path d="M0,0Z"/> or <path d="M0,0H0M0,0H0M0,0H0M0,0H0M0,0H0M0,0H0M0,0Z"/>

   What’s surprising about the bug is that the export of non-closed bezier curves works just fine.

   Steps to reproduce:
   - Create a new Illustrator file
   - Draw a custom… more

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   4 votes

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7. Wrong raster exported with combination of mask, gradient and brush

   I have path with a stroke applied to it.
   Stroke is gradient, applied 'within'
   One point of this gradient has opacity 0.
   This path has mask.
   Mask applied as inverted and clipping.
   Inside this mask I have path with dash brush applied to it.

   All of this looks fine inside AI.
   When I export a picture with Save for web (try other exports yourself, I don't use them) — AI doesn't see mask.

   See animation and artwork attached.

   15 votes

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8. PDF file objects and font look different than in the .ai file

   Hello!

   I am having an issue with Illustrator that no one from Adobe could fix so far after several tries and more than a few weeks. I have recently been working on a batch of packages (both in CC 2017 and CC 2018) and every time I save the .ai to PDF (any of the versions 6,5,4 etc.) some strange things happen (sometimes all of them, sometimes only one):
   - the font seems bolder than it actually looks in the .ai file (even if it is converted to outlines or not) - img 11 - 13 (from 2 different files started from 0)
   - if I have a table, some lines look thicker than the others even if it is one object, not groupped (img 8, 9)
   - the strokes are thicker (img 14, 15)

   I have attached some screenshots so that you can have a better understanding of what I mean. Everything that looks bolder is how it looks in the PDF file, the others are in the original.

   I have tried removing the background, converting the image to jpeg, png, I made the strokes even thinner and the outcome is the exact same one.

   Considering that not one person from Adobe was able to fix this issue I am assuming this has to be a bug because I have the exact same issue with newly created files too. I have been working with Illustrator CC 2017 the whole year and I only started having those issues at the beginning of November 2017.

   Have a nice day and here's to hoping this gets fixed.

   Hello!

   I am having an issue with Illustrator that no one from Adobe could fix so far after several tries and more than a few weeks. I have recently been working on a batch of packages (both in CC 2017 and CC 2018) and every time I save the .ai to PDF (any of the versions 6,5,4 etc.) some strange things happen (sometimes all of them, sometimes only one):
   - the font seems bolder than it actually looks in the .ai file (even if it is converted to outlines or not) - img 11 - 13 (from 2 different files… more

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9. Files not saving correctly, reopens to older versions.

   Twice this week I've saved files, closed them, and opened them later and my changes were not saved – illustrator opened way older versions of the files. What's weirder is one is a PDF, and the PDF shows the accurate file, but when I open it in illustrator it shows the old version.

   34 votes

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   Completed (Comments Open)  ·  Anjali responded

   I am glad to update that this issue was fixed in 24.0 release.

   Thank you for all the feedback.

10. Saving issue - the error box pops up...

    I was using CC 2017 and went to save my file and a box popped up that said

    "This printer driver is not supported by Illustrator"

    I clicked okay and it let me go back to working. When I went to save again the same thing popped up. I updated to CC 2018 and when the program opened this same message popped up.

    It seems to still let me work in the program, but when I go to save the screen goes black and freezes the program for about 20-30 seconds

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    5 votes

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    Request to Contact Support  ·  AdminRama (Mgr, Software Quality Engineering, Adobe Illustrator) responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

11. Preview on "save for web"

    Illustrator CC 2018
    iMac (Retina 5K, 27-inch, 2017)
    macOS High Sierra 10.13.1

    My preview on "save for web" on 100% is not the same size of my illustrator preview ! Both are 600x250px

    The preview "save for web" is smaller than reality

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12. Save a Copy in same folder of AI file (like before)

    Save a Copy in same folder of AI file (like before)

    Since the update to 22.0, the behaviour of “Save a copy” has changed so as to present the last-browsed folder destination in Windows Explorer. Previously this defaulted to the location of the working file.

    This is interrupting workflow considerably. I’m sure I am not alone in saving PDF copies of artwork in profess, for discussion with colleagues and clients. This used to be a couple of keystrokes but now I have to remember to browse back to the working file location each time.

    In summary:

    Expected Result: Explorer window should really default to the location of the working file.

    Actual Result: Shown location in Explorer window is that of the last-browsed folder destination.

    Save a Copy in same folder of AI file (like before)

    Since the update to 22.0, the behaviour of “Save a copy” has changed so as to present the last-browsed folder destination in Windows Explorer. Previously this defaulted to the location of the working file.

    This is interrupting workflow considerably. I’m sure I am not alone in saving PDF copies of artwork in profess, for discussion with colleagues and clients. This used to be a couple of keystrokes but now I have to remember to browse back to the working file location each time.

    In summary:

    Expected Result: Explorer window… more

    26 votes

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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

13. Save a Copy shortcut "Alt+Ctrl+S" not working

    Please fix this asap.

    1 vote

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14. SVG Export ignores layer id <g> tag for some artboards and layers, but not all of them

    When exporting to SVG, some tags are ignored and some are not for the same document and export event.
    I tried reproducing the problem and were successful.
    Also, I tried fixing the problem and were, in a sense, successful.

    Fixed it using the assets option on the export panel: it creates 2 layers <g> tags. One of them has the correct naming (stroke) and the other is just generic (Layer2). The compiler put stroke inside layer2. Not good for my automation process and where did layer_2 come from? I did not create it.

    Another fix is to save the artboard as a separate file, but that is crazy as it comes with a ton of unnecessary code and when working with multiple artboards, this turns into caos.

    But when exporting as artoboard, the layer named (stroke) is ignored and not put into the final svg. The path id is preserved, but thats it.

    So, something is wrong with the ids and objects naming or maybe just the export tool. I dont know what or why its ignoring the layer id for some artwork and not all artwork.

    When exporting to SVG, some tags are ignored and some are not for the same document and export event.
    I tried reproducing the problem and were successful.
    Also, I tried fixing the problem and were, in a sense, successful.

    Fixed it using the assets option on the export panel: it creates 2 layers <g> tags. One of them has the correct naming (stroke) and the other is just generic (Layer2). The compiler put stroke inside layer2. Not good for my automation process and where did layer_2 come from? I did not create it.

    Another fix is to save… more

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    5 votes

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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

15. Invalid Export Location

    When I "Export Selection" on an artboard, the "Export for Screens" window comes up. I select the asset, and choose the export location. No matter what location I choose I get an error upon export - "Invalid Export Location".

    2 votes

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16. PDF size is extremely large

    Adobe Illustrator CC 2018 version

    When I save a file as PDF or even the original Ai. format the file becomes extremely large. This started to occurred after the latest update. The file contains 2 small artboards with a little bit of text (not much) and a few small icons, its 43 MB! it should be 10 MB or less.

    The same happens when saving as PDF with (Illustrator default settings) File is TOO big, even if I change the settings of the PDF, it might drop to 15 MB.

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    2 votes

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17. Can´t save an open document!!

    When I try to save an open document, AI say´s it can´t save as the file is open.

    Well, obviously it is open, as I am working on it!

    I have to rename the file. Then when I try to save the new file, same thing happens and I have to keep renaming files if I want to save my work.

    Surely this is a bug.

    Is this happening to anyone else??!

    2 votes

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18. Illustrator CC 2018(Mac) Crashes every time I save

    Every time I save Illustrator quits and creates a weird .tmp pdf file? forcing me to save as every time I need to save

    16 votes

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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

19. File size growing increasing bloating

    Illustrator 22.0.1 (64bit), Windows 10 64bit (latest version), 64GB RAM, 3.5Ghz 12 core CPU, 2x large SSDs

    As of last week, I have been encountering an issue with file sizes growing larger and larger each time I save. The file grows even when I only move or even delete objects. The larger the file becomes the more it adds with each save, and the slower it becomes. It’s as though it’s doing something like saving history states (although not in any useful way).

    This is a huge problem; the project file I’m currently working on, though modest in complexity (75k points, only a few effects going on) compared to other files I work on, has grown to over 130MB when I’d expect it to be around 20MB. Each time save the file, even to remove parts of the picture, it adds MBs to the file size. It’s currently taking 30 seconds to save. It has ceased to be usable.

    Things I’ve tested in an attempt to resolve the issue:
    • Uninstalling plugins
    • Reinstalling illustrator
    • Testing files on 3 other PCs around the office (they all have the same issue)
    • Deleting all objects with effects of all sorts
    • Expanding artwork
    • Deleting symbols, graphic styles, swatches etc
    • Vector First Aid, removing points, unnecessary groups, masks etc. (before I tried uninstalling plugins obviously)
    • changing colour mode
    • 300dpi > 72dpi raster effects

    None of that helped.

    I also tried making a small file and adding text and paths, then saving and moving objects and re-saving; the file starts small but grows with each save. The larger the file size becomes, the more the file size grows, regardless of the artwork complexity.

    The ONLY thing reduces the file size back to normal is saving in CS6 format.

    Illustrator 22.0.1 (64bit), Windows 10 64bit (latest version), 64GB RAM, 3.5Ghz 12 core CPU, 2x large SSDs

    As of last week, I have been encountering an issue with file sizes growing larger and larger each time I save. The file grows even when I only move or even delete objects. The larger the file becomes the more it adds with each save, and the slower it becomes. It’s as though it’s doing something like saving history states (although not in any useful way).

    This is a huge problem; the project file I’m currently working on, though modest in complexity (75k… more

    8 votes

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    4 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

20. Can´t save an open document

    Illustrator CC v 21.1.0 (64bit)

    When I am working a current, open document and I click Save in the File menu, Illustrator say´s it can´t save because the file is open. Well, obviously it is open, because I am working on it!

    I have to Save As... and rename the file, (I usually add the date and time).

    This is obvioulsy just a a little bug in the new update. Let me know if I can help.

    I attach the message I get.

    Actually... Now Illustrator has frozen! So I can´t attach the message.

    2 votes

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    0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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