1120 results found

1. Arrow keys cancel file saving

   Illustrator v. 26.3.1 on 16 inch, 2021 M1 MBP running MacOS Ventura(13.0.1).
   When I save a file, I typically arrow over to the end of the autofilled filename to remove the end of it and add what I want to add per my file naming system. However, when I press any arrow key on my keyboard, the "save file" dialogue box closes, and I have to initiate the process over again. No other keys cause this issue to occur, only the arrow keys. I do use an external keyboard, but in testing, the arrow keys on the built-in keyboard produce the same result.

   Illustrator v. 26.3.1 on 16 inch, 2021 M1 MBP running MacOS Ventura(13.0.1).
   When I save a file, I typically arrow over to the end of the autofilled filename to remove the end of it and add what I want to add per my file naming system. However, when I press any arrow key on my keyboard, the "save file" dialogue box closes, and I have to initiate the process over again. No other keys cause this issue to occur, only the arrow keys. I do use an external keyboard, but in testing, the arrow keys on the built-in keyboard produce… more

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2. Impossible d'enregistrer mes fichiers

   Je ne peux pas enregistrer mes fichiers. Les commandes "enregistrer", "enregistrer sous" et "enregistrer une copie" m'ouvrent une fenêtre noire/grise vide qui me plante en plus le logiciel.
   Merci.

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3. 無法存取檔案，按關閉也無法存檔
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4. PNGs exporting without transparency

   Exported PNGs do not have transparent backgrounds

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5. Problem with <use> element of SVG files

   In SVG 1.0/1.1, the <use> element uses the xlink:href attribute to refer to objects; In SVG 2.0, the attribute was changed to href. Illustrator supports the former, but not the latter, content will be lost when opening such a file.

   Below is a simple test case (saved as a .svg file). There are three circles in it, the second one is referenced via xlink:href and the third one is referenced via href, opening the file in Illustrator will only see the first two.

   <svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" width="50" height="100">
   <circle cx="25" cy="20" id="circle" r="10"/>
   <use xlink:href="#circle" transform="translate(0 30)"/>
   <use href="#circle" transform="translate(0 60)"/>
   </svg>

   Tested in Illustrator 27.0 Windows

   In SVG 1.0/1.1, the <use> element uses the xlink:href attribute to refer to objects; In SVG 2.0, the attribute was changed to href. Illustrator supports the former, but not the latter, content will be lost when opening such a file.

   Below is a simple test case (saved as a .svg file). There are three circles in it, the second one is referenced via xlink:href and the third one is referenced via href, opening the file in Illustrator will only see the first two.

   <svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" width="50" height="100">
   <circle cx="25" cy="20" id="circle" r="10"/>
   <use xlink:href="#circle" transform="translate(0 30)"/>
   <use… more

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6. Illustrator 2023 crash

   He realizado un diseño en Adobe Illustrator 2022 y luego de guardarlo y cerrarlo lo intento abrir y por mas que intento no abre, el programa se queda cargando un poco y luego se cierra automaticamente. No me abre, el archivo es un poco pesado y tardaría pero igualmente deberia abrir. He estado con soporte y aun así no han conseguido el error.

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7. Playing Save for Web operation from action produces different result than a direct operation

   1. Rename the .txt file to .aia
   2. Load this file as a set into Actions panel
   3. Open the .ai document (make sure that linked .tif file is loaded)
   4. Export the file using Save For Web command. Set size to 200% and save the result as 1.jpg
   5. Run the 'Test' action form the loaded set. Save the image as 2.jpg

   Compare both files. 2.jpg is looking more red than 1.jpg
   No profiles attached to JPGs.

   1. Run the action again
   2. While the S4W dialog is open, go to Optimize menu (hamburger button in top right corner) and disable 'Convert to sRGB' option

   The generated result gets less red (toggle it back and forth to see the difference).

   1. Cancel the dialog and run S4W command directly again
   2. Toggle the same option again

   No difference happen with the red tint, the image stays the same.

   It feels like some double conversion happens.
   Yes, S4W is legacy, but this is how you called it. It is widely used still. This needs to be fixed.

   1. Rename the .txt file to .aia
   2. Load this file as a set into Actions panel
   3. Open the .ai document (make sure that linked .tif file is loaded)
   4. Export the file using Save For Web command. Set size to 200% and save the result as 1.jpg
   5. Run the 'Test' action form the loaded set. Save the image as 2.jpg

   Compare both files. 2.jpg is looking more red than 1.jpg
   No profiles attached to JPGs.

   1. Run the action again
   2. While the S4W dialog is open, go to Optimize menu (hamburger button in top right corner) and disable 'Convert to sRGB' option

   The… more

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8. SVG text exportation creates a fragmented code

   All texts I wrote in a drawing, when exported to SVG files, were not anymore consistent: fragments of texts were overlapping each others.
   I opened SVG file using a text reader and I discovered that my texts were unnecessarily fragmented in many parts that finally were badly rebuild in the code.

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9. SVG export crashes

   Exporting to SVG causes Illustrator 26.2.1 (64-bit) on Window 10 (21H2 19044.1645) to crash. No export is created.

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10. Multiple import of SVG doesn't include filters. Only the first file opened includes filters.

    Situation: I have 2 SVGs I want to import into Ai.

    I import the first one and the SVG Filter Effects are applied as expected.
    Then, when I open the second SVG, Ai just completely ignores the SVG effects.

    It's a simple bug which probably should have a simple fix.
    However, as a developer, I wasted 6 hours of my time not realizing you could have such a trivial bug, one that's so easy to fix, in your software after this long.

    Here's the second bug: "upload files" feature for the bug request doesn't accept SVG. Or maybe it's just a bad feature.

    Situation: I have 2 SVGs I want to import into Ai.

    I import the first one and the SVG Filter Effects are applied as expected.
    Then, when I open the second SVG, Ai just completely ignores the SVG effects.

    It's a simple bug which probably should have a simple fix.
    However, as a developer, I wasted 6 hours of my time not realizing you could have such a trivial bug, one that's so easy to fix, in your software after this long.

    Here's the second bug: "upload files" feature for the bug request doesn't accept SVG. Or maybe it's just… more

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11. Unable to open/paste/place images from AfterEffects generated PNG sequence.

    I'm getting error when I'm trying to open/place/paste image form After Effects (22.4.0 build 54) genereted PNG sequence. Png can be any size (tested with 1080x1920 & 640x640). Images had no transparency (solid white bg).
    Error says "Requested transformation would make some objects too large". When I press OK, png image opens in another tab with dimensions of 16383x 16383px for 640x640px picture. I can open same image in Photoshop without a problem. The DPI of the image generated by AfterEffects is 72dpi.
    Illustrator version 26.3.1.
    After Effects 22.4.0 build 54
    MacOS 12.2.1

    P.S. My colleague was able to open this image on Illustrator version 24.

    I'm getting error when I'm trying to open/place/paste image form After Effects (22.4.0 build 54) genereted PNG sequence. Png can be any size (tested with 1080x1920 & 640x640). Images had no transparency (solid white bg).
    Error says "Requested transformation would make some objects too large". When I press OK, png image opens in another tab with dimensions of 16383x 16383px for 640x640px picture. I can open same image in Photoshop without a problem. The DPI of the image generated by AfterEffects is 72dpi.
    Illustrator version 26.3.1.
    After Effects 22.4.0 build 54
    MacOS 12.2.1

    P.S. My colleague was able to open… more

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12. Editing Adobe PDF Presets crashes Illustrator

    When trying to edit a Adobe PDF Preset in Illustrator it crashes on hitting OK to save. I have tried deleting all preferences and uninstalling and reinstalling Illustrator but no luck. For most things this would not be an issue since I can overwrite most setting by saving it in InDesign and overwriting with the same name (Why can't we do this in Illustrator?) This is happening on Illustrator version 26.0.3 on Mac OS 12.0.1 Intel iMac. I have added a quick screen grab. It doesn't matter what I try to edit.

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13. SVG Export Settings not applied

    Operating System: macOS Monterey v12.1
    Illustrator version: 26.1

    Steps:
    1. Open .ai file or .svg file in Illustrator that uses a gradient
    2. Export as SVG with the following settings (see attached screenshot):
    - Styling: Presentation attributes
    - Font: SVG
    - Images: Preserve
    - Object IDs: Unique
    - Decimal 2
    - Minify: yes
    - Responsive: yes

    Expected Result:
    - The SVG elements use the "fill", "stroke", etc attributes directly
    - No <style> tag
    - No inline style attributes in the SVG elements
    - Object IDs are random strings (uuid)
    - SVG shouldn't have the <?xml starting tag

    Actual Result:
    - Object IDs are not random, it' using "a, b, c, d, ..." as the IDs - similar pattern to what Object IDs = Minimal would look like
    - There is no styling applied at all
    - When opening the file in Chrome, the styling is lost and most elements appear black

    This is an issue because it conflicts with other elements on the web page that the SVG will be displayed on

    Operating System: macOS Monterey v12.1
    Illustrator version: 26.1

    Steps:
    1. Open .ai file or .svg file in Illustrator that uses a gradient
    2. Export as SVG with the following settings (see attached screenshot):
    - Styling: Presentation attributes
    - Font: SVG
    - Images: Preserve
    - Object IDs: Unique
    - Decimal 2
    - Minify: yes
    - Responsive: yes

    Expected Result:
    - The SVG elements use the "fill", "stroke", etc attributes directly
    - No <style> tag
    - No inline style attributes in the SVG elements
    - Object IDs are random strings (uuid)
    - SVG shouldn't have the <?xml starting tag

    Actual Result:
    -… more

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    Completed (Comments Open)  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 26.4.1 which is available worldwide now.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

    Regards,

    Rohit Jain

    Illustrator Team

14. SVG - save as in illustrator version 27.0.1 - moving objects off artboard sporadically

    The latest version seems to not be playing well with SVG formats. I have reverted back to 26.5.2 and the issue resolved itself.
    When saving an SVG, everything looks fine. When it is opened again, all the of the objects are sporadically distributed on and off of the artboard. I have never seen this issue before and my save settings are the same.

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15. save dialog not appearing when trying to save newly created file windows 10 64bit regarding Illustrator 27.0

    Like many others, when I create a new file, draw something and try to save, save as or export the newly created file, Illustrator does not display the save dialog box.

    I have discovered that if I open up a file created previously, it will save without issues.
    Since discovering this, to get it to save the new content, I needed to open up an old file, delete contents, draw new content and Save As a new name.

    Although this method works, the issues remain, I have now rolled back from the latest update to 26.5.1 and the issue is not in this version.

    Adobe seem content in charging their monthly subs despite being aware of issues, this sucks because in normal life situations, if a product is not fit for purpose, the user is entitled to a refund.

    Adobe should either fix the issues or offer discounts for users who can prove they are suffering provided their system is up to spec.

    I just wish they could get their act together.

    Like many others, when I create a new file, draw something and try to save, save as or export the newly created file, Illustrator does not display the save dialog box.

    I have discovered that if I open up a file created previously, it will save without issues.
    Since discovering this, to get it to save the new content, I needed to open up an old file, delete contents, draw new content and Save As a new name.

    Although this method works, the issues remain, I have now rolled back from the latest update to 26.5.1 and the issue is… more

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16. Font weight lost in SVG export

    When exporting to SVG the code seems to have lost the font weight atribute. We are exporting in bold and the old epxort used to include the code font-weight="700". The new code has ommited the font weight.

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17. File overwrites without warning when exporting to PNG

    When you Export a file as a PNG, check the "Use Artboards" and select a specific artboard, Illustrator overwrites your file without warning. This is not consistent with exporting to SVG.

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18. Illustrator Fails to request Disk access cannot access file system i.e. cant save the files!

    I have a freshly set up m1 mac Illustrator 24.6.1 and I was stumped today when using Illustrator for the first time on it. When after working on a file I could not save it. Save, Save as, Save a Copy,"Save Before Your exit - save" all failed to do anything. I then tried opedning a file... I discovered that Illustrator had failed to get permission from Mac OS to work with files. So I was stuck with my work that needed to be saved!
    I opened system preferences => security & privacy=>privacy, and then file settings, and saw that Illustrator hadn't requested access to any folders! So this was why I couldn't open a file or save the current file I am working on: Illustrator couldn't launch Finder!

    My work around was to click on the full disk access menu. Give Illustrator full disk access. The force quit illustrator so that it would restore the file after the “crash”. Then reopened illustrator, and was able to save the file now that it had full disk access.

    I have a freshly set up m1 mac Illustrator 24.6.1 and I was stumped today when using Illustrator for the first time on it. When after working on a file I could not save it. Save, Save as, Save a Copy,"Save Before Your exit - save" all failed to do anything. I then tried opedning a file... I discovered that Illustrator had failed to get permission from Mac OS to work with files. So I was stuck with my work that needed to be saved!
    I opened system preferences => security & privacy=>privacy, and then file settings, and saw that… more

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19. Files not replacing the original

    when doing 'Save as' with the same file name, illustrator instead adds '-01' to the file name and makes a second copy - it never used to, and isn't of any use as a feature. Please fix.

    Also this 'reporting a bug' page is pants!

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20. 上書き保存時に時々保存前のaiデータが勝手に複製される

    バージョンはCC2022です。
    「sample.ai」のデータを上書き保存すると「ai100000000sample.ai」（0部分は任意の数字）というファイルが時々勝手に複製されます。
    削除しようとしても「権限がありません」と出て消せません（再起動すると消せるようになることがあります）
    バグなのか設定の問題なのかわからなかったのでここで質問させていただきます。

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    Need More Info  ·  AdminPCM Miyuki (PCM, Adobe Illustrator) responded

    Kaho T 様　sy 様

    
    

    お手数ですが、一度こちらのAdobe Support Communityにございます内容をお試しいただけないでしょうか。

    https://adobe.ly/3DdlOSz

    引き続きどうぞよろしくお願いいたします。

    Illustratorデスクトップ版チーム